Canticle Newsletter: 11.8.11 (1 MB) - Sacred Heart Hospital
Canticle Newsletter: 11.8.11 (1 MB) - Sacred Heart Hospital
Canticle Newsletter: 11.8.11 (1 MB) - Sacred Heart Hospital
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
On November 7, <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong> opened a new outpatient behavioral health clinic<br />
offsite from the main hospital campus. Located at 4235 Southtowne Drive, near Golf<br />
Road & Hwy. 93, the new clinic aims to address the strong community need for mental<br />
health services for children, adolescents and adults in the Chippewa Valley region.<br />
(continued on page two)<br />
Ricardo<br />
Bayola, MD
growth pillar<br />
Behavioral Health Clinic<br />
(continued from page one)<br />
Ricardo Bayola, MD, a child,<br />
adolescent and adult psychiatrist<br />
at <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong>, is now<br />
seeing patients at the clinic,<br />
ages three to 18. Counselors<br />
from St. Joseph’s <strong>Hospital</strong>’s<br />
L.E. Phillips-Libertas Treatment<br />
Center in Chippewa Falls, who are<br />
specialized in psychotherapy and<br />
marriage and family counseling,<br />
will also see children, adolescents<br />
and adults at the clinic.<br />
The clinic will be open 9 am to 6<br />
pm, Monday through Friday, with<br />
extended hours as needed. Patients<br />
can make an appointment with a<br />
counselor by calling 715-717-5899<br />
or Toll Free 855-717-5899. The<br />
clinic will take most insurances, as<br />
well as Medicare and Medicaid.<br />
A free community open house will<br />
take place November 15 from 3:30<br />
to 6 pm, just in time for National<br />
Mental Health Wellness Week<br />
(November 13–19). Registration is<br />
not required to attend the open<br />
house. Tours will be given and light<br />
appetizers and refreshments will be<br />
served.<br />
On November 4, an internal<br />
blessing and dedication was<br />
officiated by Father Edmund<br />
Klimek, Senior Chaplain, <strong>Sacred</strong><br />
<strong>Heart</strong> <strong>Hospital</strong>. The event, held at<br />
the clinic, was attended by hospital<br />
leaders, colleagues, and medical<br />
staff. The prayer of dedication<br />
asked for guidance and blessings<br />
over this new area and all who seek<br />
and provide treatment within it.<br />
<strong>Hospital</strong> Receives a New Look<br />
<strong>Sacred</strong> <strong>Heart</strong> Renovates Exterior to Enhance Patient Care<br />
Beginning this<br />
January, <strong>Sacred</strong> <strong>Heart</strong><br />
<strong>Hospital</strong> will begin a<br />
three year, $20 million<br />
process to overhaul<br />
the exterior of the<br />
hospital and provide<br />
<strong>Sacred</strong> <strong>Heart</strong> with a<br />
new look.<br />
This renovation,<br />
beginning on the<br />
North side and ending<br />
on the front of the<br />
hospital, will not only completely change the look of the hospital, but most<br />
importantly, will also enhance patient comfort. In addition to replacing the<br />
leaky original windows and supports installed when the hospital was first<br />
built in 1964, this process will also include replacing the heating and cooling<br />
induction units in every patient room.<br />
Throughout this process, colleagues are reminded to read and obey all<br />
posted signs, as colleague entrances will be effected. Thank you in advance<br />
for your cooperation and understanding. Additional information will be<br />
provided as construction begins.<br />
Love-Lights<br />
Reminder<br />
Memorializing Loved<br />
Ones Living and Lost<br />
Deadline for Love-Light<br />
printing in the Leader-<br />
Telegram is Monday,<br />
November 21. Forms can<br />
be found at the Information<br />
Desk, Family Waiting<br />
Center, Cafeteria and<br />
<strong>Sacred</strong> <strong>Heart</strong>’s Cancer<br />
Care Center. Completed<br />
forms must be dropped off<br />
at the Volunteer Services<br />
Office no later than noon<br />
on December 21. For more<br />
information, please call the<br />
Volunteer Partners Office<br />
at 715-717-4255.
Clinical, Emotional, And Spiritual Support<br />
Oncology Receives Donation of Tea Cart and Clock from<br />
Grateful Family<br />
On October 27, <strong>Sacred</strong> <strong>Heart</strong><br />
<strong>Hospital</strong>’s Oncology Department<br />
received a generous donation from<br />
a family who recently lost a loved<br />
one. The items consist of a clock<br />
with a small engraved plaque that<br />
reads “Times a Wastin” and an<br />
antique Tea Cart. In Oncology, this<br />
cart holds a deeper significance as<br />
it is also known as a Grieving Cart,<br />
which is supplied with coffee and<br />
cookies, and brought into the room<br />
of a dying patient to help console<br />
them, their family and friends.<br />
More importantly, during this<br />
process the nurse takes time to<br />
offer their condolences. The nurse<br />
plays a critical role in not only<br />
caring for the patient, but also the<br />
family.<br />
This is a time for the family to<br />
gather round the patient and talk<br />
about memorable events in the<br />
<strong>Hospital</strong> Participates in National Quit Smoking Day<br />
On November 17, <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong> is participating in the American<br />
Cancer Society’s Great American Smoke Out by encouraging all smoking<br />
colleagues to quit “Cold Turkey.” The hospital’s cafeteria will feature a booth<br />
1. Tobacco makes my health insurance cost more.<br />
with additional information about the program and smoking succession,<br />
including 2. Tobacco a “Pledge causes to Quit” premature card that wrinkles will enter and colleagues bad complexion. into a drawing<br />
to win a free box of nicotine replacement patches for that challenging first<br />
3. Tobacco causes bad breath and smelly clothes.<br />
week. In addition, the cafeteria will offer a Cold Turkey Combo Special<br />
including 4. Tobacco a cold turkey causes sandwich, lung and chips, heart and disease. 16 oz. fountain drink for only<br />
$3.29.<br />
5. Tobacco causes wheezing, coughing and shortness of breath.<br />
“The Great American Smoke-Out is a terrific opportunity for smokers to<br />
6. Tobacco causes a hairy tongue.<br />
commit to a 24-hour period without tobacco,” said Georgia Smith, RN, MHA,<br />
OCN, 7. Director, Tobacco <strong>Sacred</strong> causes <strong>Heart</strong> stained Cancer teeth. Care Center. “Most ex-smokers state that<br />
the most difficult part of quitting smoking is that first day. We hope everyone<br />
8. Tobacco causes cancer.<br />
will support their fellow colleagues who make the pledge to quit that day,<br />
and hopefully 9. Tobacco forever.” causes For death. more information, please contact the hospital’s<br />
Center for Healthy Living at 715-717-1600.<br />
Take the<br />
Great American<br />
Smoke Out FACTS<br />
individuals<br />
life. The<br />
nursing staff,<br />
along with<br />
Pastoral and<br />
Palliative<br />
Care, are<br />
sensitive to<br />
the emotional<br />
and spiritual<br />
needs of the<br />
family, and<br />
consider it a<br />
privilege to Paula Probst (left) and the<br />
be intimately family of Marie Diedrick<br />
connected<br />
to the family throughout the dying<br />
process.<br />
Thank you to the family of Marie<br />
Diedrick for their generous<br />
donation, which in her memory will<br />
help bring much needed comfort to<br />
patients and families in the future.<br />
Did You Know?<br />
An ‘Always’ <strong>Hospital</strong><br />
Service Tip of the Week<br />
New HCAHPS Survey Pays<br />
for Quality of Care<br />
With publically reported HCAHPS<br />
surveys currently underway,<br />
creating a culture of ‘Always’<br />
has never been more important.<br />
HCAHPS measures our patients’<br />
perception of the consistency<br />
with which we meet their needs;<br />
ensuring that facilities will<br />
be reimbursed based on the<br />
percentage that those needs are<br />
‘Always’ met. ‘Always’ is about<br />
every patient, every department,<br />
every shift, and every day. In an<br />
experience-based survey, patients<br />
must experience excellent care on<br />
all shifts and with every interaction.<br />
Possible question:<br />
Q. Before giving you any new<br />
medicine, how often did hospital<br />
staff tell you what the medicine<br />
was for?<br />
Possible responses:<br />
A. ALWAYS, Usually, Sometimes,<br />
Never<br />
Service excellence
Friends Host Hope Gala<br />
Enhancing Cancer Care to Our Region<br />
On October 1, the Friends of <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong> hosted the 2011<br />
Hope Gala to help raise money toward the hospital’s Cancer Care<br />
Center. The theme took guests back to a Roaring 1920’s Speakeasy<br />
that offered fine dinning by <strong>Sacred</strong> <strong>Heart</strong>’s own Chef Randy and the<br />
Nutrition Services team, casino games, dancing to Twin Cities show<br />
band Belladiva, and a live auction of exclusive experiences.<br />
In addition, the evening featured a heartwarming testimony from<br />
<strong>Sacred</strong> <strong>Heart</strong>’s own Deb Gorman-Fouts. As a former patient in the<br />
hospital’s Cancer Care Center, Deb spoke of her own fight with<br />
cancer, its effects on her family, and how <strong>Sacred</strong> <strong>Heart</strong>’s Cancer Team<br />
helped to give them the strength to prevail. In all, the event raised<br />
more than $45,000 to help fund the most advanced technology and<br />
treatments available in the region.<br />
“We are so pleased with the tremendous support for our Cancer Care<br />
Program, through this very special event,” said Ann Kaiser, CFRE,<br />
Director, Development, <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong>. “It was wonderful to<br />
see the businesses and individuals in the community come together<br />
to celebrate for a great cause.” <strong>Sacred</strong> <strong>Heart</strong> would also like to offer<br />
a special thank you to the Hope Gala Committee members: Jennifer<br />
Block, Jennifer Conaway, Joey Forster, Mike Happe, and Committee<br />
Chair Steve Marsich.
Healthcare Philanthropy Idea Exchange<br />
<strong>Hospital</strong> Director Participates in International Conference<br />
On October 21, Ann Kaiser, CFRE, Director, Development, <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong>, facilitated a discussion<br />
at the 45th Association for Healthcare Philanthropy (AHP) International Conference Idea Exchange in<br />
Boston.<br />
The idea sharing breakfast that Ann facilitated focused on how to get new board of director members<br />
up to speed quickly so they can begin to add value to the organization’s efforts. During the session,<br />
Ann Kaiser<br />
participants discussed the steps you can take to maximize the benefit to your foundation, and ensure<br />
your new board members receive optimal satisfaction from their association with you.<br />
“I’m very grateful for the opportunity to become involved with our professional organization,” commented Ann. “The time<br />
spent with colleagues in the field is always valuable, sharing what I’ve learned, and gaining new knowledge on how best to<br />
bring the community together to support the Sisters’ mission.”
Eau Claire <strong>Heart</strong> Walk<br />
Fundraising Items Still<br />
For Sale<br />
<strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong> and its<br />
<strong>Heart</strong> & Vascular Institute would<br />
like to thank everyone who helped<br />
make this year’s 2011 <strong>Heart</strong> Walk<br />
a huge success! To continue the<br />
fundraising commitment, the <strong>Heart</strong><br />
& Vascular Institute has great<br />
stocking stuffers available from<br />
this year’s event. Included are the<br />
5-Cardiology/PCU Cooking With<br />
<strong>Heart</strong> Cookbooks, as well as the<br />
<strong>Heart</strong> Walk<br />
T-Shirts<br />
designed<br />
by the<br />
hospital’s<br />
very own<br />
talented<br />
cartoonist and<br />
cardiovascular<br />
surgeon, John<br />
Waciuma, MD.<br />
The cookbooks<br />
are $10 each<br />
and include<br />
many family recipes that are easy<br />
to prepare. These great stocking<br />
stuffers are available for purchase<br />
at the main desk on 5-Cardiology/<br />
PCU or for more information,<br />
please call 715-717-4325. The T-<br />
Shirts are $12 each and feature a<br />
cartoon drawn by Dr. Waciuma.<br />
This great commemorative<br />
souvenir is available for purchase<br />
at the hospital’s <strong>Heart</strong> & Vascular<br />
Clinic located in the POB. For more<br />
information, please call 715-717-<br />
6600.<br />
5-Cardiology/PCU<br />
Cooking with <strong>Heart</strong> Cookbook<br />
people pillar<br />
Cookbooks available for purchase on 5th Floor for $10.00 each.<br />
benefit —<strong>Heart</strong> Walk 2011.<br />
Retirement Announcement<br />
Pauline<br />
Bangle<br />
Congratulations to Pauline Bangle<br />
who is retiring after 13 dedicated<br />
years at <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong>.<br />
Pauline began her service in<br />
Development and then became an<br />
Administrative Assistant in Patient<br />
Services, specializing in Press<br />
Ganey and Patient Satisfaction.<br />
With stellar customer service<br />
skills and a pleasant and upbeat<br />
attitude, Pauline has been a strong<br />
asset to her team. She has been a<br />
leader and mentor in the R.I.S.E.N.<br />
program, demonstrating her deep<br />
commitment to the hospital’s<br />
mission and core values. Her many<br />
contributions and her joyous spirit<br />
will be missed at <strong>Sacred</strong> <strong>Heart</strong>.<br />
In retirement, Pauline will fulfill a<br />
lifelong dream of serving as a lay<br />
minister. With great appreciation<br />
and gratitude, Pauline, we wish you<br />
many blessings in the future.<br />
Congratulations!<br />
Pauline’s Retirement Celebration will<br />
be held on Monday, November 14,<br />
from 1 – 3 pm in the Rotunda.<br />
Thank You!<br />
Behavioral Health Scrub Sale a<br />
Huge Success<br />
<strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong> and the<br />
Behavioral Health Center would like to<br />
thank everyone who helped support this<br />
year’s Behavioral Health Scrub Sale held<br />
October 24-25 in Bishop Hall. More than<br />
$650 was raised to help support the<br />
mission of the St. Francis Food Pantry.<br />
Congratulations to Sandra Olson,<br />
who has retired after providing 34<br />
years of loyal service to <strong>Sacred</strong><br />
<strong>Heart</strong> <strong>Hospital</strong>. Sandy’s dedication<br />
was always evident in her pleasant<br />
interactions with her peers and<br />
customers in Admitting. As a<br />
Registration Representative, she<br />
served our patients with accuracy<br />
and great attention to detail.<br />
Sandy has been a real asset to her<br />
team and will be missed by many,<br />
including her daughter Wendy<br />
who also works at <strong>Sacred</strong> <strong>Heart</strong>.<br />
Sandy, best wishes as you begin<br />
your retirement. With great<br />
appreciation and gratitude, we<br />
wish you many future blessings.<br />
Congratulations!<br />
Sandra<br />
Olson
Day Of Healing For Bereavement After Suicide<br />
The Healing Place to Screen International Broadcast for<br />
Survivors<br />
Each day in the U.S., approximately 90 people take their own lives, leaving<br />
loved ones to struggle with the loss, grief and all of those questions that<br />
begin with “Why…?”<br />
The holiday season can be particularly difficult for survivors. To help, the<br />
American Foundation for Suicide Prevention is broadcasting a program<br />
called “Day of Healing for Bereavement After Suicide” on November 19 in<br />
more than 250 cities around the world, including Eau Claire.<br />
The program will be shown at The<br />
Healing Place: A Center for Life’s<br />
Journeys at 1010 Oakridge Drive,<br />
Eau Claire, on November 19 from<br />
11 am to 12:30 pm. The program is<br />
free, but registration is required by<br />
November 17. To register, call The<br />
Healing Place at (715) 717-6028.<br />
Participants are encouraged to<br />
bring a bag lunch. Coffee, soda and<br />
cookies will be provided.<br />
Mark Your Calendar!<br />
Jewelry and Accessory Sale Returning Soon<br />
On November 17 and 18, the Volunteer Partners<br />
of <strong>Sacred</strong> <strong>Heart</strong> <strong>Hospital</strong> will host their annual<br />
jewelry and accessory sale to benefit ongoing<br />
hospital projects. Most items—necklaces,<br />
bracelets, earrings, scarves, billfolds, and much<br />
more—will be just $6.<br />
This is a great opportunity to update last year’s wardrobe or to purchase<br />
stocking stuffers for Christmas. Payroll deduction slips will be available for<br />
the sale to be held in Bishop-Treacy Halls from 7:00 am to 5:00 pm. For more<br />
information, please contact the Volunteer Office at 715-717-4255.<br />
Volunteer Partners Attend District Meeting<br />
Volunteer Partners board members<br />
Jaci Fuller, Barb Filla, and Joan<br />
Cook joined 65 hospital volunteers<br />
from nine other hospitals at the<br />
annual West Central District fall<br />
meeting hosted by Cumberland<br />
Memorial <strong>Hospital</strong> on October 26.<br />
Bonnie Olson serves as the District<br />
Community Health Chair. Following<br />
a business meeting, the featured<br />
speaker was Kristen Olson, RN,<br />
who presented a power point on<br />
diabetes.<br />
community involvement<br />
“Healing Sounds of<br />
Christmas”<br />
The Healing Place to Host<br />
a Free Holiday Concert<br />
Friday, December 9<br />
7 pm<br />
Florian Gardens (2340 Lorch Ave., Eau Claire).<br />
Free and open to the public<br />
The Healing Place: A Center for<br />
Life’s Journeys – <strong>Sacred</strong> <strong>Heart</strong><br />
<strong>Hospital</strong>’s free grief support and<br />
holistic healing center – will host<br />
“The Healing Sounds of Christmas”<br />
holiday concert on December 9<br />
at 7 pm at Florian Gardens (2340<br />
Lorch Ave., Eau Claire). The event<br />
is free and open to the public, and<br />
will include live holiday music from<br />
local musicians. Complimentary<br />
desserts and holiday coffees will<br />
be served. Doors will open at 6:30<br />
pm. The event is free, but advanced<br />
registration is required by<br />
December 2 by calling The Healing<br />
Place at (715) 717-6028.
Don’t forget<br />
to pick me up!<br />
Thanksgiving<br />
Turkey<br />
Distribution<br />
In recognition of the<br />
dedicated and loyal<br />
services provided<br />
to <strong>Sacred</strong> <strong>Heart</strong><br />
<strong>Hospital</strong>, colleagues<br />
are reminded to<br />
pick up their Free<br />
Thanksgiving turkey<br />
from November<br />
16 - 18 in the<br />
garage near the<br />
North colleague<br />
entrance. Leaders<br />
will be distributing<br />
turkeys from 7 - 8<br />
am, 2 - 5 pm, and<br />
10 pm - midnight.<br />
Colleagues must<br />
present their<br />
coupon to redeem<br />
for a turkey. May<br />
you all have a very<br />
happy and joyous<br />
Thanksgiving<br />
celebration!<br />
Service Standards<br />
Mandatory Sessions Begin Nov. 8<br />
All <strong>Sacred</strong> <strong>Heart</strong> colleagues are reminded to<br />
attend one of the below mandatory sessions for<br />
the roll out of the hospital’s newly revised Service<br />
Standards.<br />
• Nov. 8, 11, 15, 22 7:15 - 8:15 am<br />
• Nov. 8, 11, 15, 22, 28 11:00 am - 12:00 pm<br />
• Nov. 8, 10, 29 5:30 - 6:30 pm<br />
BENEFIT uPDATE<br />
These one hour mandatory<br />
sessions will be held in the<br />
Community Auditorium, where<br />
food and drink will be provided.<br />
To view the revised Service<br />
Standards, please select the Core<br />
Values/Service Standards link on<br />
the new HSHS Intranet (shown<br />
below). For more information,<br />
please contact Organizational<br />
Learning at 715-717-4998.<br />
NOW<br />
OPEN<br />
<strong>Sacred</strong> <strong>Heart</strong><br />
URGENT CARE<br />
Open<br />
6 am – 10 pm<br />
Everyday<br />
Colleague Enrolment for the 2012 Flex Plan Ending Nov. 15<br />
Open enrollment for Flex Plan 2012 began on November 1 and will continue<br />
through November 15. This year, HSHS and Tri-Star Benefits System will be<br />
enhancing the enrollment process for those colleagues who waive medical<br />
coverage by having a paperless process to verify that you have alternate<br />
health care coverage<br />
If you elect to waive medical coverage you must provide alternate insurance<br />
information. This can be done in one of two ways:<br />
Go to ezenroll.com, select the hyperlink under medical coverage and enter<br />
the name of your alternate health insurance coverage and the policy and/or<br />
group number.<br />
Complete the “Proof of Alternate Insurance Coverage” form enclosed in your<br />
Flex Plan packet and return it to People Services.<br />
Any colleague who waives medical coverage and does not supply their<br />
alternate insurance information by December will automatically be enrolled<br />
into the Basic Single option until a completed “Proof of Alternate Insurance<br />
coverage” form is received in People Services. If you have any questions,<br />
please contact People Services at 715-717-4246.<br />
canticle is a <strong>Sacred</strong> heart hospital newsletter that appears on the second and fourth tuesday of every<br />
month and is available internally on the hospital’s pillar Boards & intranet. it is also distributed by email and<br />
mail, and posted under the media center link at www.sacredhearteauclaire.org. please direct comments,<br />
suggestions or requests for email newsletter (e-<strong>Canticle</strong>) subscriptions by phone at (715) 717-4256; or by email<br />
to DPaulson@shec.hshs.org; or by writing the communications Department, 900 west clairemont avenue,<br />
eau claire, wi 54701. a “canticle” is a sacred song and is a reminder of our Franciscan tradition, the hospital<br />
Sisters’ healing ministry and Joy (one of our core values). our newsletter’s name is a tribute to “the canticle<br />
of the Sun,” by St. Francis, which praises god for all creation.