Journal - Trumpf GmbH + Co. KG

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The TRUMPF spare parts service keeps 30,000 items in stock. Knowledge: Maintenance and repair 12 TruServices <strong>Journal</strong> 02|08 The all-round, no worries package Four TRUMPF services offer professional maintenance and repair. They all know that prevention pays off. // When you purchase a TRUMPF machine, you are actually making a statement about your own quality and productivity goals. It is clear that buyers will be interested in having the machine available for as long as possible, with the least number of interruptions. Ultimately, the user is looking for a trouble-free manufacturing process and workpieces of uniform quality. Several TRUMPF services are designed to keep the machine and its performance “like new”: Service Agreements, Customer Training, Spare Parts and Technical Service are the pillars of maximum machine availability — throughout the service life. Better maintained: the Service Agreements TRUMPF service contracts cover maintenance work to be performed at intervals of six months and longer. A TRUMPF service technician plans and completes routine, preventive maintenance. All of the mechanical, pneumatic and hydraulic functions are inspected and adjusted. You can count on the fact that the work will be performed according to the TRUMPF maintenance checklist and documented with a maintenance sticker — the manufacturer’s confirmation of a machine maintained “by the book”. That’s service that will convince users based on output and value retention. The effort will pay returns once again when the unit is sold. Additional advantages: Preventive maintenance can be planned and integrated into the production schedule. It helps recognize the potential for interruptions due to wear and tear. That reduces downtime and its associated costs. It is a question of knowing how : Customer Training In addition to information on programming and operating TRUMPF products, maintenance is an important topic in the TRUMPF training curriculum. Participants in maintenance courses learn how to complete some of the recurring maintenance tasks on their own. In addition to the classic cleaning work, this includes, for example, replacing filters and changing oil and water. Training also covers inspecting drive components and the external appearance and reference points. These are tasks essential to uninterrupted machine availability and should be learned. Practical experience means more safety for user and machine. A certificate attests to successful completion of the course, which is tailored to the particular machine model. With the knowledge gained about the machine’s component groups, the trainee becomes an even more competent source of information for the TRUMPF technical service department — just in case something should ever go wrong. TRUMPF Service Agreements offer maintenance you can depend on.
Genuine parts: the spare parts service Whenever it becomes necessary to replace parts or make a repair, fast and punctual delivery are worth real money. Sometimes the availability of a spare part is equivalent to the availability of the machine itself. Here every minute counts and, ultimately, a well-stocked warehouse is essential. That is something you can be sure of here because every part that has been ordered more than twice is on hand, and that includes spares for older machines. The total count is more than 30,000 items — all of superb TRUMPF quality and perfectly matched to the machine. They are all original parts. Additional advantages offered by spare parts service include 24/7 order and shipping service within Europe, a generous returns policy and equally liberal terms for credit notes — on many parts for even as long as four years after purchase. Helpful: the Technical Service If defects are detected during operation or maintenance work, then it’s time for TRUMPF Technical Service to get to work. It is comprised of highly competent office staff and a close-knit network of field service technicians. A first step in the analysis is often “Teleservice”, offering optimal support for quick fault rectification. The remote service system can — with the customer’s approval — access machine data through a modem and then remote diagnosis begins. It is not unusual for this to be the first step ANDREu CuLuBRET, SHOP FOREMAN LASER DEPT. AT OXITER: “Having the manufacturer handle machine maintenance is the ideal situation. This helps avoid breakdowns since the technician can spot impending problems in good time. In addition, we benefit from professional, on-site consulting whenever it’s necessary to order spare parts.” Oxiter Girona S.L., Girona, Spain, founded in 1972, 80 employees, www.oxiter.com. Job-shop operations in 2-D cutting of mild steel, stainless steel and nonferrous metals Problem-solving — from remote maintenance to “house calls”— is the task of the technical service department. TruServices <strong>Journal</strong> 02|08 13
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Journal - Trumpf GmbH + Co. KG

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