KM_World_strategy_workshop_Nov_2014

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KM_World_strategy_workshop_Nov_2014

... whereas strong dynamic links amongcomponents (characterized as nodes)result in a “strong cluster”, weak linksbetween strong clusters give rise to acommunity or a world. Since any nodecan simultaneously belong both to astrong cluster and to a largernetworked community, society, orworld, boundaries become diffuse, butalso dynamic and creative. Complexdynamical systems thus begin to lookmore like bramble bushes in a thicketthan like stones. And it is extremelydifficult, as any outdoorsman will tellyou, to determine precisely where aparticular bramble bush ends and therest of the thicket beginsJuarrero, A (2002) “Complex Dynamic Sysatems and theProblem of Identity” in Emergence 4(1/2) 94-104Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


Overview of processSenseMakerFeedback &monitoringWhat keepsdecision makersawake at nights?P1 P5 P3 P7 P2 P4 P6 P8Synthesis &commontechnologiesKO1What knowledge isused?ASHENKO2KO3KO4KO5KO6KO7KO8KO9Safe to Failexperimentsin parallelQuick winorderedactionsDecisionmappingCompareto ProcessMapsPortfolio ofknowledge projectsMap toCynefindomainsCopyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


Decision mappingInformation inInformation out❖For each decision clusteridentify:❖❖what information is used?how is the decision iscommunicated?ResourcesusedDecisionpointResourcesneeded❖❖What resources/tools areused?Then ask how each of thoseelements could be improvedImprovedinformationImprovedcommunicationCopyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


A “messy” map❖❖❖Link information out from onecluster to information in foranotherGaps indicate missingdecisions or processesCompare with process map toreveal differences between theideal and the realCopyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


ASHENFor each of the decision clusters,including the information flows,identify a group of people who makethose decisionsIn a workshop, by interview orquestionnaire present the decisionand supporting narrative and askpeople the following questionAsk the ASHEN questionCluster into knowledge objects -something meaningful that can bemanagedWhen you make this type ofdecision what ...ARTEFACTS are used?files, tools, processesSKILLS are needed?skills can be trained & measuredHEURISTICS or HABITS arenecessary?EXPERIENCE is needed and howis it acquired?NATURAL TALENT makes somepeople excel?Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


Dependency gridP1 P5 P3 P7 P2 P4 P6 P8KO1KO2KO3KO4KO5KO6KO7KO8KO9Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


CynefinComplexEnabling constraintsprobe-sense-respondEmergent PracticeComplicatedGoverning constraintssense-analyse-respondGood PracticeChaoticAbsence of constraintsact-sense-respondNovel PracticeObviousRigid constraintssense-categorise-respondBest PracticeCopyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201


Overview of processSenseMakerFeedback &monitoringWhat keepsdecision makersawake at nights?P1 P5 P3 P7 P2 P4 P6 P8Synthesis &commontechnologiesKO1What knowledge isused?ASHENKO2KO3KO4KO5KO6KO7KO8KO9Safe to Failexperimentsin parallelQuick winorderedactionsDecisionmappingCompareto ProcessMapsPortfolio ofknowledge projectsMap toCynefindomainsCopyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201

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