MOBILE PHONE INSURANCE - Lifestyle Services Group Ltd

Lifestyle Services Groupfor your businessMOBILE PHONE INSURANCEThere are over 80 million handsets in the UK 1 used by 49 millionpeople and around 14 million active mobile phone insurance policiesdistributed mainly through mobile network operators and retail banksvia packaged accounts.With some retailers, smartphone devices currently account for over 95per cent of all new monthly contract mobile phone connections. This haslead to a greater propensity among consumers to cover their mobiledevices with the average value of an insured handset 82 per cent higherthan a non-insured handset. 2Lifestyle Services Group is the UK’s leading mobile phone insuranceadministrator, managing 8 million policies and supporting the repair andreplacement of three handsets every minute.tHE BENEfItS tO yOUR BUSINESS...Delivering a highly relevant consumer product like mobile phoneinsurance can be an effective customer acquisition toolSupports loyalty and engagement with current initiatives toencourage customer retentionHOW OUR APPROACH CAN SUPPORt yOUR BUSINESSWe recognise that every business has different needs. We don’t adopt a‘one size fits all’ approach which is why every mobile phone insuranceprogramme we deliver is unique.We always work collaboratively with you to get a thoroughunderstanding of your business and your marketplace. This allows us toidentify value-generating opportunities that deliver significant benefits toyou and your customers.MOBILE PHONE INSURANCE PROGRAMMES CAN INCLUdE:Creates additional revenue lines by selling as a retail product orup-selling/cross-selling opportunities with similar productsCreates more positive touch points with customers to support growthand advocacy with your brand• Multiple fulfilment options including fast-track repair and replacementservices to enable customers to have a mobile phone again asquickly as possible• Full claim administration management including real-time assessmentsto allow immediate resolution• Handset upgrade services through our retail partnerships• Multiple product management channels including telephony,web and mobile applicationsOther solutions we offer such as Data Backup and Parental Controlcan be added to mobile phone insurance programmes to create anenhanced proposition.See our Data Backup & Mobile Security insert for more details.• Outsourced sales channels delivered via digital andtelephony channels• Product development and sales support to develop effective“to market” strategies1Source - Ofcom2Source - YouGov

Lifestyle Services GroupFor your customersMOBILE PHONE INSURANCEThe averagevalue of the most popular contract mobilephones (all of which were smartphones).Why IS MOBILE PHONE INSURANCE IMPORtANtto yOUR CUStOMERS?In 2011, 91 per cent of UK adults owned/used a mobile phonecompared with just 36 per cent ten years earlier. And as many as1 in 7 households are now mobile-only with no landline connection. 3A major contributing factor to this rising use is the ever increasingpopularity of smartphone devices. As people become more reliant ontheir smartphones, they want the necessary help and support in place sothey can have use of the device again as quickly as possible if somethinggoes wrong.HOW OUR SOLUtIONS HELP yOUR CUStOMERSCustomers readily use their mobilephones for purchasing goods, updating theirsocial media accounts and online banking.of all smartphone users admitto having their device on all the time.• Provides valuable peace-of-mind and limits financial and emotionalhardship suffered as a result of something unfortunate happening tothe handset such as damage, loss, theft or breakdown• As we offer numerous fulfilment options and fast-track services, wecan limit the time they wait to receive a repaired or replacementhandset. Programmes can also give customers the opportunity tochoose their replacement handsetmonths is the average length of a new pay monthlytariff which means consumers could potentially have a long timeto wait to replace a missing or damaged handsetwithout incurring any financial penalties.• Thanks to our retail partnerships, we can ascertain whether acustomer is eligible for a handset upgrade so they avoid theneed of logging a claim when a more preferable resolution couldbe available• Multiple service channels means they have more ways to interactwith their policy through a method which is most convenient for themAs handsets become more sophisticatedtO fINd OUt MORE ABOUt tHIS SOLUtIONCall us on 01270 413000Email us at partners@lifestylegroup.co.ukso does their appeal to thieves. This isn’tjust down to the monetary value of the handset but alsoalso the personal data stored on it which could be usedfor fraudulent activity.3Source - Ofcom