AFTERSHOCK: Serving 9/11 Displaced Workers - John J. Heldrich ...

heldrich.rutgers.edu

AFTERSHOCK: Serving 9/11 Displaced Workers - John J. Heldrich ...

participants were a long-term unemployed populationwith limited English proficiency, a history of lower wagejobs, and a great need for personal attention. The focusgroups provided such key information as:Participants were knowledgeable about the program’skey features, but confused about the services EAPprovided.Participants were grateful for the program’s exis-Participants viewed the training allowances as antence, but wished that program features lastedlonger, and included financial supports. They werealso pleased about the availability of ESL, vocationaltraining, and computer literacy training.important and a much needed part of the program.Overall, participants were satisfied with theprogram and believed that EAP would help themreturn to work.Appendix C provides a program overview of the EAP.4John J. Heldrich Center for Workforce Development

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