Responsibility Report - Carlson

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Responsibility Report - Carlson

Pillar 1injured or suffer loss at work; The risk of fireshould be kept to a minimum and we shouldbe able to detect fire quickly and limit anydamage caused and; for Operational Security:we should be able maintain uninterruptedhotel operations and have plans in place tolimit the impact of a disruption both in lengthand degree. Simple, understandable, doable.The Evolution of TRIC=STraditionally, safety and security was aboutplanning appropriate responses to incidentsthat could occur. Incident response howeveris only part of the equation that creates aformula for cementing the four cornerstonestogether into a solid foundation for safe andsecure hotel operations. A one size fits allmanual is not sufficient support to our diversecollection of hotels. Instead we use an onlineself-audit system linked directly to a libraryof good practice examples collected from ourhotels. The self-audit routinely guides hotelsthrough a comprehensive and completereview of their local safety and security programhelping them keep policies updated,implement procedures adapted to their needsand means, and complete training programmesregularly for their staff. In 2010 arecord 250 hotels used this tool and at yearendthere was an average 96.3 compliancewith set objectives. Amongst the 250 hotelsthere is also a growing number of franchiseproperties for whom the system is madefreely available.Yes I Can! – Always CareYes I Can! is our company vision at Rezidorand the “Always Care” motto for our Safetyand Security programme was inspired by thisvision of taking personal responsibility andshowing “Yes I Can” hospitality. “Always Care”says that if we care about people, care aboutproperty and care about the world around us,we will also take personal responsibility inprotecting these vital elements in our lives.It is therefore everyone’s responsibility to“Always Care”.Communicating at all levelsThe success of our Safety and Security programmeis meeting the ongoing challengeswe face, monitoring threat developmentsfrom pandemics to crime to terrorism, globallyand locally, whether they are slowly bubblingup under the surface or rapidly burstingonto the scene. Every month we thereforeshare a TRIC=S report with all of our hotelsand operational units. It includes an overviewof our threat assessments, input on the riskmanagement programme, examples of incidentsand prevention activities as well asinformation on crisis management and communicationstraining and other informationrelating to the safe and secure operations ofour hotels and our company. The simplereport is linked directly to support documentsand by clicking the links the hotels canquickly learn more about how a threat couldaffect them, how a risk can be removed ormitigated and how hotels have handled incidentssuccessfully. This keeps our programmevery dynamic, allows us to learn from eachothers’ experiences and helps us to continuouslyimprove the information and the goodpractice library our hotels can access. Thereports are very much a result of a two-waycommunication between the individual hotelsand the corporate offices they report to.Cooperation at all levelsWe advise our hotels to play an active role intheir local community crime prevention programs,regional or national hotel associationsand other groups that can help them adapttheir safety and security programs to meetlocal needs and requirements as well as toshare information and good practice that canbenefit others.At corporate level Rezidor is an originalmember of the US Overseas Security AdvisoryCouncil (OSAC) hotel security workinggroup and actively involved in other programssuch as serving on ASIS International’s Hotel,Entertainment and Tourism Council and contributingto a United Nations InterregionalCrime and Justice Research Institute projectto develop a handbook on public-privatepartnership models.Tomorrow’s TRIC=SWe live in a world of real-time communicationsand a world where responsibility forensuring safety, security and protection ofinfrastructure is increasingly being shiftedfrom government offices and agencies to theprivate sector. This brings a new wave ofchallenges where we not only have a duty tocare but we must perform this duty knowingthat our actions will be visible. Our TRIC=Sprogramme has been developed to meetthese new demands of transparency andaccountability.An external review of our Corporate Securityand the TRIC=S programme by the UKbased consultancy firm BGN Risk in 2009concluded: “This model is providing value formoney but more importantly it is protectingcompany assets, employees and customers.”We feel confident that the built in dynamicsin our programs will assist us in continuing tomeet the challenges we face.In their review, BGN Risk also stated thatour program was versatile, functionally relevant,scalable for expansion and could beapplied in any location. In November 2010 anagreement was signed so Rezidor will assistCarlson with the further development of corporatesafety and security processes and willbring the corporate safety and securityguidelines of both companies closer togetherproviding a global umbrella of safety, securityand resilience for our brands.10 The Rezidor Hotel Group | Responsibility Report 2010

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