ANNUAL REPORT ANNUAL REPORT - Youth Services Bureau

ysb.on.ca

ANNUAL REPORT ANNUAL REPORT - Youth Services Bureau

2006-2007ANNUAL REPORTThe Youth Services Bureau of OttawaYSBBSJ2675 Queensview DriveOttawa, Ontario, K2B 8K2www.ysb-bsj.on.caheadoffice@ysb.on.ca


Mission StatementThe Youth Services Bureau of Ottawa serves youth aged 12 and older. We focus on youth with difficultiesaffecting their physical and/or emotional well-being and development. We support youth in making positivehealth and lifestyle decisions.YSB Programs• Youth Engagement613-241-7788• Mental Health Services613-562-3004- Integrated Crisis Service: Mobile and ResidentialServices- Intake Services- Youth and Family Counselling- MST/Intensive Services- Centre éducatif: Day Treatment Program- La Relance- SFI: Parenting with Love and Limits- L’intersection• Youth Employment Services613-236-8244- Job Connect- Summer Jobs Service- Youth Opportunities Strategy- Work Place Ottawa- Information Technology Orientation- Employment Resource Centre• Youth Justice Services613-738-7776- William E. Hay Centre- Livius Sherwood Observation & Detention Centre- Anger Management Program- Community Reintegration Program- Youth Mental Health Court Worker• Community Services613-241-7788Drop-in Services- Downtown Services & Drop-in- HIV/AIDS Prevention/Education Program- Housing Plus Services and Trusteeship- GLBTTQ Drop-Ins- Multidisciplinary Health ClinicYouth Shelters and Housing Programs- Evelyn Horne Emergency and Transitional Housingfor Young Women- Young Men’s Emergency and Transitional Housing- Long Term Youth Housing ProgramCommunity Services- Wraparound Ottawa Services- Safety NetWorks• Research Services613-729-1000• Child, Youth & Family Crisis Line forEastern Ontario613-260-23601-877-377-7775www.icrs.ca• Coordinated Access613-729-0577 X 1251www.ysb-bsj.on.ca2Accredited by Children’s Mental Health Ontario


BOARD OF DIRECTORS ~ 2006-2007Brian FordPresident, YSBRetired Chief of PoliceChris Warburton1st Vice-president, YSBVice-president, Human ResourcesAlgonquin CollegeAndrew TremayneLawyerEmond-HarndenChris HughesGeneral ManagerVangent Canada Ltd.Mike McGahanPresidentCLV GroupDr. Kathy NathanPast-president, Youth Services BureauClinical psychologistFamily Therapy AssociatesAlan Tippett2nd Vice-president & Secretary-treasurer, YSBLeader, US & Cross Border Tax Svs. Practice,KPMG LLPCharles BordeleauSuperintendent, Ottawa Police ServicePatricia Sauvé-McCuanAssistant Deputy Minister, Information Management,Department of National DefenceJane IronsideJ.E. Ironside Consulting Ltd.Michael BaineSuperintendentSpecial Education & Student ServicesOttawa Carleton Catholic District School BoardDan ParéExecutive DirectorYouth Services Bureau of Ottawa - Annual Report 2006 / 2007 1


DONORS 2006 - 2007Akash Sinha, Dharma DevelopmentsAlaister, A-ChannelAlbert at Bay Suites HotelAlex VienAllan Nolan, Broyhill FurnitureAndrew Tremayne, Emond HarndenAngelle CarisseAnita ChartrandArah JenkinsAthletics CanadaB. DeveauBarbara ShierBashir Surani Drugs Ltd.Betsy KitchenBeverley VanderSchootBlack Students AssociationBlockbuster VideoBrian FordBridgehead Coffee ShopWarm Hands/Warm Hearts, Canadian Red Cross,Ottawa BranchCarolyn LakeCartier Place Suite HotelCatherine & Justine MontgomeryChimo HotelChris J. Hughes, Vangent Canada Ltd.Chris Westfield, Cineplex OdeonChristina ChevretteConstance WoloschuckCouples Romance StoresDan ChevrierDanielle Mitra, Ashbury CollegeDavid Rimmer, After StonewallDeb ForrestDental Hygiene Students, Algonquin CollegeDiana Wright, Shoppers Drug Mart, Ogilvie Rd.Diane GeorgeDominic ScarizziDon DavidsonDr. Judith HughesDr. Katalin NathanDr. Sandra NandiElbey StoreyElizabeth Wynwood Alternative SchoolEvelyn, Mother Tongue BookstoreFairweathers, St. LaurentFrancis PikeFur Institute of CanadaGail Steeds, Canterbury H.S.Gas Systems SolutionsGiant TigerGiselle MeyersGord LawHeidi ChamberlainHoward & Associates Inc.Jane & Allan McVeighJenn ChristieJodi LesageJosie GlassJoy LevineJudy PerleyJulie Low, Rogers TV 22Kate McCloskeyKathleen DobsonKrista & Adam Jones, Trinity Youth GroupKrista & Carey GaulKristine JacquinLarry Fulton, Loeb Lincoln HeightsLenscraftersLisa Ostapyk, Canadian Bank Note Company Ltd.Liz MacNeillLloyd MorrisonMargaret Brand Chapter, IODEMargaret & PavelMario LaRochelle, Gay Men’ s VolleyballMarsha FairfieldMary FraserMary PatMatt RakowskiMay White, Brittany Social ClubMichelle BraziarMichelle LanceMichelle & Rayanne BlanchardMike McGahan, CLV GroupMildred CampbellMonique VosMorin AutoMr. and Mrs. JenkinsMr. Ottawa LeatherMrs. Raymond VetriceNational Child ProtectionNicole Milne, NACNovotel OttawaOCISOOttawa 67’sOttawa Innercity MinistriesOttawa Neighourhood ServicesPamela Duncan2Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


Pat AbelsPatty DogcarerPat Mullins, 800 ClubPat YaternidPatricia & Roy Keasley, Pat’s Baby CornerPauline AugerPenny & Robert AnnandPublic History Inc.Robi Smith-Tysiuk, Canterbury H.S.Rhéal Dumont, NECTAR FoundationRory HarrisonRosi NiedermayerSt. Mark’s Catholic High SchoolSt. Mathew’s Anglican ChurchSt. Stephen’s Presbyterian ChurchSara, The Sassy Bead CompanySarah BrooksSarah MulvihillSarah VanstoneScotiabank, Elgin St. BranchScotiabank, Preston St. BranchScott Singer, Cora’s Breakfast & LunchShelly Taylor, Venus EnvySonia Hamelin, Museum of Science & TechnologySony PicturesStacey DinelleStarbucksStephanie GoddynSuzanne Cousineau GagnéSvetlana AlexandrovTed Long, Mike Delaurier, Sylvie, Dave & John : In theSpirit of ChristmasTerrence Guilbault, Canril CorporationThe Body Shop, Rideau CentreThe Rev. Charlene WilsonThe Rev. John WilsonThe Salvation ArmyTrish, Bridgehead Coffee ShopUniversity of Ottawa, Pride CentreUrsula ScherferVera & Betty MitchellVictoria Park SuitesVincent MorinWabano Centre for Aboriginal HealthWalk for Life OttawaYann DarevicYolande & Phillip AubryYouth Services Bureau of Ottawa - Annual Report 2006 / 2007 3


FROM THE PRESIDENTThis past year has been a banner year for YSB in thedelivery of much needed services to the youth in ourcommunity. As you know, there have been significantincreases in the service offered to our youth, andthis has placed a tremendous demand on all of theemployees in the organization. I am extremely proudof the way the staff have adapted to the increase inprograms and services. The tremendous dedication ofall of you to the delivery of services with compassionand professionalism is why this organization is such asuccess.I have taken the opportunity to highlight some of thenew programs and services introduced over the pastyear:• In Mental Health Services, it was the first yearof operation for the Residential Crisis Unit,completing a consolidation of the full YSBintegrated crisis service;• Under YSB leadership, the Child, Youth and FamilyCrisis Line for Eastern Ontario was launched intothe community with 9 partner agencies;• The intricacies of communication for the newcrisis line, and the establishment of a new CRMSdatabase was capably support by the YSBInformation Systems and Technology Dept.;• In Community Services, the first year of operationof the Evelyn Horne Young Women’s Emergencyand Transitional Housing Program has beensuccessfully completed;• The Young Men’s Emergency and TransitionalHousing Program opened for service on May 7th,2007;• In Employment Services, Job Connect moved tolarger counselling space at 1355 Bank St.;• The newest summer employment program, theYouth Opportunities Strategy, was announced ata media conference hosted by Premier McGuintyheld at 1355 Bank St.;• In Youth Justice Services, the youth mentalhealth court outreach position was assigned tothe Bureau, meeting the need for mental healthservices for youth in the youth justice system;• The Youth Justice Anger Management Programincreased its service;• An expanded curriculum at Wm Hay includedthe apprenticeship programs of drywall, painting,small engine repair;• The transfer of older male youth into the Hay fromOCDC was started;• The Youth Engagement Program was active locallyand provincially:• They hosted a screening of Andrée Cazabon’sfilm “Wards of the Crown”;• They worked on the organization ofthe Urbana fundraiser with DharmaDevelopments;• They hosted a training event with the schools“Creating Safer Schools for Rainbow Youth”;• They participated in the joint CAS/CMHOconference in Toronto;• They were part of the Child Advocate’s Officeconference “Pump up the volume”;• They joined the Ministry’s Youth Summit inToronto;• They helped plan the annual YSB youthrecognition event.We have also brought on board this spring a newExecutive Director, Mr. Alex Munter, who is up to thechallenge of running this first class organization, andwe look forward to the future under his leadership.To all staff, thank you for a tremendous year. I havealways believed in the power of one: the power of anindividual to make a difference in the lives of others,and the cumulative effect of that difference. You areall making a tremendous difference in the lives ofyoung people in our community. We won’t know forgenerations the outcomes, but they will be enormous.For that we thank you.Brian J. Ford4Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


DAN PARÉExecutive Director: 1994 – 2007Retiring after 35 years of service to the youth ofthis communityA celebration was held on November 23rd, 2006, atwhich time a large number of staff, family, friends,community partners, and funders honoured Dan forhis many years of service to YSB. Dan began his careerat YSB in 1972 as a youth worker and held numerouspositions until he was appointed Executive Directorin 1994. His extensive support of community partnershipsis illustrated through his involvement in theassociations listed below:• Board of Directors, Children’s Mental HealthOntario, 2002-2006• Ottawa Community for Children, Youth and FamilyServices (CEO group), 1995-2005• Network of United Way Community PartnersImplementation Task Force, 2003-2005• Founding member of POPCORN GROUP/Networkof Youth Service Providers (1996); Chair 2001-2003• Chair of the Mobile Crisis and Intensive Child andFamily Services Program of Eastern Ontario, 2001-2002• Founding Member Ottawa Youth Justice ServicesNetwork, 1999• Established Wraparound Ottawa, 1996• Served on various local MCSS/MCYS RestructuringCommittees during career.• Crime Prevention Ottawa - Founding BoardMember, 2005Dan’s passionate hobby is his garden. All board andstaff at YSB celebrate his achievements, thank him forhis incredible dedication to the agency, and wish himmany hours of gardening happiness.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 5


YOUTH ENGAGEMENT PROGRAMThe YSB Youth Engagement Program is a diversecollection of numerous youth advisory teams andpeer-to-peer mentoring services offered throughoutthe City of Ottawa.YOUTH ENGAGEMENT TEAMSEducation & Advocacy Youth AdvisoryRainbow Youth AdvisoryDowntown Youth AdvisoryHarm Reduction Youth AdvisoryEthno-Cultural Youth AdvisoryEach team met on a weekly basis and worked inpartnership with YSB’s Board of Directors and thevarious YSB programs to foster youth engagementthrough education, advocacy, training, programdevelopment and youth-Initiated activities andevents. Working in partnership with the Board ofDirectors provided a model for youth to impact theorganization’s strategic planning process by providinginput to the setting of goals and action plans for thefuture direction of the agency.This past year the Youth Engagement Program hasbeen both tremendously busy and inspiring. Wehave seen youth become engaged and offer amazingamounts of time and energy to the many differentcommittees for which they volunteer their time. Theprogram has gained substantially with the ongoinginvolvement and high dedication that each and everyyouth brings to the table. Not only has the program,the agency and the community benefited but also theyouth involved, acquiring many new skills and makinga real impact on their lives.Since I joined the Youth Engagement Program, I havea new perspective on life. I finally have hope for thefuture, and my self-confidence raised so much. I find iteasier to communicate and have found employmentfor the first time in three years. I’ve made friends withso many awesome people. Without this amazingprogram, I would not be advancing in school, and Idon’t know where I’d be.Krista Driscoll, age 21EVENTS & ACTIVITIESIn partnership with the Children’s Aid Society andwith the filmmaker Andrée Cazabon, the YEP hosted afilm screening of “Wards of the Crown”, a film producedby Andrée Cazabon about youth in our child welfaresystem. Film screening took place May 29th at theYMCA-YWCA, followed by a candid and heart-warmingdiscussion with the filmmaker and some of the youthfrom the film.Hosted a “BEACH PARTY” in May at the Saw Galleryto support recreational activity for homeless youth, anevent funded by a PLAYWORKS grant.“COLOURING OUTSIDETHE LINES”, an event hostedduring Pride week andfunded by the CommunityFoundation of Ottawa,Youth EmpowermentGrants provided youth witha way to openly expressthemselves and their pride.In partnership withthe GLBTTQ ServiceProviders Network and theOttawa Carleton Board ofEducation hosted the 2ndAnnual CREATING SAFERSCHOOLS FOR RAINBOWYOUTH Initiative, a one-daytraining event offered toeducate schools on GLBTTQyouth issues.6Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


Hosted the ANNUAL YOUTH/BOARD RETREAT toprovide feedback to the Board of Directors on currentyouth issues and participate in the strategic plans forthe agency for the following year.Hosted the ANNUAL HOLIDAY PARTY for theDowntown Services and Drop-In program to supporthomeless and “street-involved” youth over theChristmas holidays. Over 80 youth attended thecelebration. St. Mathew’s Church through their “Angelswith Backpacks” program graciously donated enoughbackpacks for each youth to receive a gift. In addition,two Scotiabanks (Preston St. & Elgin St. branches) alsosupported the donation of many wonderful gifts forthe youth.Organized an event at the Downtown Services& Drop-In to honor NATIONAL DAY AGAINSTHOMOPHOBIA on May 17th to bring awareness thathomophobia/ biphobia & transphobia still exist in oursociety.Developed a GAY/STRAIGHT ALLIANCENETWORK to create opportunity for youth leadershipdevelopment within Ottawa area schools and tofoster a system to work collectively to impact change.Supported by a Youth Action Grant through the UnitedWay of Ottawa.The HARM REDUCTION YOUTH ADVISORYCommittee advocated during Ottawa City Councilbudget deliberations for harm reduction by speakingon the need to maintain funding for the City’s NeedleExchange program.TOWN HALL MEETING WITH THE PREMIER: Eightyouth had input into the Youth Town Hall Forum,hosted by YSB with Premier McGuinty and MinistersChambers and Meilleur. Two youth also participated inthe Premier’s media conference, where he announcednew summer youth employment funding.Hosted the 1st Annual YOUTH SEXPO in March,supported by the United Way of Ottawa through aYouth Action Grant. This event showcased a numberof innovative and creative ways to deliver safer sexeducation.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 7


URBANA FUNDRAISERIn partnership with Dharma Developments the YouthEngagement Program has been assisting Akash andKatie Sinha to create the up-coming annual UrbanaFundraiser for 2007.Presented two workshops at the “Pump Up theVolume” Conference hosted by the Office of the ChildAdvocate in Toronto, the first on homeless youthissues and the second on Gay, Lesbian, Bisexual, andTransgender youth issuesDharma Developments places a strong emphasison giving back to their community, and this past fallembarked on a journey to support the Youth ServicesBureau by creating a fundraiser to help homelessyouth in the City of Ottawa. This fundraiser will be heldon April 11th, 2007 at the National Gallery of Canadaand will feature a fashion show of “street” attire createdby Jordan Kent, and will showcase hand-paintedbirdhouses created by YSB youth.TRAINING AND CONFERENCESPresented a panel discussion for front line workersas part of a series of workshops organized by the Cityof OttawaPresented at a Train-the-Trainer workshop forfront-line workers, providing information from a youthperspective on harm reductionAttended the World AIDS Day Conference in TorontoProvided youth-to-youth workshops to the OttawaCAS PIP Program on GLBTTQ youth issuesParticipated in a “Health Fair” at three AlternativeHigh Schools to provide youth-to-youth education onGLBTTQ youth issuesTen youth attended and facilitated at the ProvincialYouth Summit in TorontoDelivered a poster presentation on the YouthEngagement Program at the 2006 Joint CMHO/CASconference in TorontoThe Rainbow Youth Advisory facilitated a workshopat Sir Wilfred Laurier High School on National Anti-Homophobia Day and participated in an InformationFair on GLBTTQ youth issues.PARTNERSHIPSParticipated on the Ottawa Integrated Drugs andAddictions Strategy Working GroupParticipated in the Gay Men’s Health Conference inToronto8Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


Worked in partnership with the Youth SexualityCoalition comprised of local agencies focusing onincreasing sex-positive education in schools and youthorganizationsParticipated on the Trends and Issues Committee,serving the Downtown core and looking at the issuesfaced by homeless youthParticipated on the YSB Youth RecognitionCommittee to plan and develop the annual YouthRecognition EventSat on the YSB Speakers’ Bureau to developstrategies to focus on dealing with issues such asmedia, positions on youth issues, and public relations.Youth Engagement has made a huge impact in mylife. It’s given me an opportunity to make a significantdifference in my community and among other youth.It’s very rewarding coming from a workshop knowingthat I’ve given youth knowledge that they may nothave had the opportunity to receive otherwise. YeahYouth Engagement!Sophia Kelly, age 15Worked in partnership with the HIV/AIDS PreventionProgram to support youth-to-youth programs andinitiatives, including the Kondoms n’Karaoke Programthe Youth Engagement Programs’ initiatives toinclude such things as facilitating mini youth summits,facilitating workshops on youth rights, and providingexpertise on sex-positive education trainingThe Youth Engagement Program has helped me in myday-to-day life as well as professional from being moreorganized and punctual to being a better leader. It hasalso permitted me to get my voice heard about issues Ifeel strongly about.Raphaelle Ferland, age 18Assisted Children’s Mental Health Ontario in theirproject to further Youth Engagement Initiatives withinyouth institutions and programs in OntarioDeveloped a partnership with the Social ServiceProgram at Algonquin College to provide fieldpracticums for second year studentsProvided opportunity for youth requiringcommunity service hours to complete these hourswithin the Youth Engagement Program. This hascreated a viable means for youth to engage andremain involved in volunteer work within theircommunity.Worked in partnership with the Young Women’sEmergency Shelter to create a more youth-friendlyphysical plant. Actual plans developed will be seen in2007Worked in partnershipwith the DowntownServices and Drop-Instaff team to createyouth-to-youthactivitiesandopportunities forhomeless and “streetinvolved” youthDeveloped a strongworking relationship with the Office of the Childand Youth Advocate in Toronto to begin developingopportunities for youth in Ottawa to have impacton provincial legislation affecting youth and anincreased voice on a variety of issues. This has createdopportunity to secure future funding and to expandYouth Services Bureau of Ottawa - Annual Report 2006 / 2007 9


The Youth Engagement Program has helped me torealize that my input does matter. It has also helpedme to understand my skills and my faults. It has helpedme to grow into a stronger and better person.Tania Delangis, age 21The Youth Engagement Program at the Youth ServicesBureau of Ottawa has given me an increased senseof self-confidence and strengthened leadership skills.My experience on the Rainbow Youth Advisory issomething I’ll be sure to remember for a long time tocome.Kyle MacRae, age 17The Youth Engagement Program has given me asense of self, a better sense of community, wonderfulexperiences, new friends, and a little bit of money. Butthat’s not importantAriel Slootsky, age 15FUNDING OPPORTUNITIESSeveral of the youth advisory committees haveapplied for funding to support different events andactivities throughout 2007/2008 including submittingapplications to the United Way of Ottawa’s YouthAction Grants and the Community Foundation ofOttawa’s Youth Empowerment Grants. They arepresently awaiting word on the success of theseapplications.A SUCCESSFUL YEARThe YOUTH ENGAGEMENT PROGRAM worked tocreate strong youth leadership in our community,supported youth-to-youth initiatives, and celebratedthe achievements of youth on a day-to-day basis.Through the development of youth leadershipprograms we have effectively met the needs of someof the most at-risk youth in our city. Fostering youthleadership through programs that support “powerwith” versus “power over” assisted in developing trust,self-esteem, motivation, and a security within a youth’sown self to bring about dramatic change in their lives.The program has been a powerful tool to engageyouth who have not traditionally experienced success.10Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


YOUTH EMPLOYMENT SERVICESentry “into the service” to the point where they wouldbe gainfully employed.The 2006/07 fiscal year for the employment unitwas an extremely busy year…….one that saw atremendous amount of growth, labour marketchanges and opportunities.Did you know? The Youth Services Bureau’sEmployment Services unit is the largest providerof career assessment and employment services toyouth in Eastern Ontario. Currently programmingfor community employment initiatives is providedacross the City of Ottawa to displaced, unemployedand under-employed youth in four primary Ottawacommunities - Orleans, Gloucester, Ottawa-south (twolocations) and Kanata.Two factors, the Echo” generation (children of babyboomers) now entering the labour force, and recentchanges in Ontario’s education system have resultedin an increase of youth looking for employmentopportunities. Youth aged 15 to 24 still have thehighest unemployment rate amongst eligible workingOntarians. Of particular note is the fact that youth arebecoming more selective in the types of jobs theyare willing to do while becoming more interestedin alternative career options such as the trades. Thismakes for a more challenging environment for careerand employment specialists and has contributedto the growth experienced within the EmploymentServices unit during the 2006/2007 fiscal year.To adequately serve the growing number of youthaccessing our Job Connect program, new expandedspace was acquired in Ottawa south across the streetfrom Billings Bridge Shopping Plaza, which wouldplace us closer to the growing youth population inthat community and would see us co-housed in thesame location as the Ministry of Training, Colleges andUniversities’ local apprenticeship office. This locationhas enabled us to better serve the youth in a muchlarger, open and user-friendly environment – one thatis easily accessible and more central.Community Info Fairs:With the addition of job development services theamount of employer interactions and communityinformation forums to the Job Connect programincreased significantly, both off-site as well as on-site.One of the employer activities that grew tremendouslythis past year was the coordination of job fairs. Whilein the past, Job Connect would offer one to two eventsper quarter directly to the employer, during this pastyear two to three such events were held each andevery month. These events were very successful forboth job seekers and employers, in some cases withemployment being offered “on the spot.” One of thelargest events was for a new Giant Tiger store openingin Orlean’s. Staff worked with the owner of the storeto coordinate a large-scale employment event. Morethan 600 people applied for the various employmentopportunities.Job Connect: www.needajob.orgOne of the most significant programming changesthat occurred in 2006 was the enhancing of the JobConnect program delivered to 16 to 24 year olds. In thespring of 2006 youth registered to receive Job Connectservices could qualify to also receive comprehensivejob development services. This new programmingenhancement would augment the existing career andemployment services very well and would furtherenable our staff to work with youth from the point ofYouth Services Bureau of Ottawa - Annual Report 2006 / 2007 11


To provide additional information to job seekers onlocal employment opportunities, monthly informationsessions were also being offered with a focus on thefollowing employers: Ontario Provincial Police, OttawaPolice Services, Public Service Commission, and theRCMP. Youth could also choose to participate inworkshops relating to working in the trades or startinga real estate career. All sessions could be booked onlineand were usually well attended.The official grand opening of the new Job Connectoffice was held October 19, 2006 and attractednumerous community partners, youth representatives,employers and government officials. A former clientof the program who has gone on to establish a verysuccessful graphic design business was commissionedto paint a wall mural in one of the meeting rooms.The mural was unveiled at the grand opening. Theevent was a huge success, thanks to the hard work anddedication of the Employment staff and was cappedoff by the official ribbon cutting ceremony and cuttingof the cake.Summer Jobs ProgramDuring the summer of 2006 Youth EmploymentServices’ Summer Jobs program found employmentopportunities for 421 Ottawa youth aged 15 to 24years. The program again attracted more than 100employers with over 40 employers being new to theprogram for 2006. Opportunities for youth rangedfrom working with landscaping companies, summercamps, parks and recreation to jobs in tourism,hospitality, Information Technology, trades andbusiness. The program is offered every summer fromApril to August and is now in its 10th successful year.Work Place Ottawa: www.workplaceottawa.comThis program for individuals in career transition isnow in its second year of operation, in two locations,Ottawa south and Orléans, (co-housed with theOrléans Employment Resource Centre). It offers aseries of workshops and information sessions toyouth aged 18 to 30 years seeking employmentopportunities in the Ottawa area. This client-focusedprogram provides individuals with the opportunityto “hand-pick” particular workshops that meet anindividual’s specific needs, fast-tracking them back intothe work force.During the past year more than 885 individuals haveparticipated in various work shops and informationsessions. Many requests to this client-focused programhave been received and over 70 presentations togroups of youth, students and career practitionershave been made to such organizations as Universityof Ottawa, Ottawa Talent Initiative, Algonquin College,Willis Business College, Ottawa Public Library, NorthernLights Vocational Services and Youth Zone Jeunesse.Information Technology Orientation:www.itoottawa.comThis three-day seminar continues to be a popularbriefing for individuals who have been displaced fromthe Information Technology (IT) sector or who intendto find employment within that sector. The seminarreviews current and future labour market trends thatare or will be impacting employment opportunitiesin Ottawa as well as globally.Individuals also learn of thenumerous restructuring initiativestaking place within the IT sector,and global off-shoring trendswithin the manufacturingsector, that will impact futureemployment opportunities.Dissecting job descriptions,developing IT-specific resumés andidentifying transferable skill setsto other employment sectors formjust a part of the core curriculumoffered to individuals.During this past year, the numberof requests for presentationson the Information TechnologyOrientation program and locallabour market projections have12Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


doubled from previous years, suggesting a sector thatis continuing to undergo much change. Presentationsincluded the following groups: Ottawa Talent Initiative,World Skills, Carleton University, University of Ottawa,Canadian Career Academy, VPI Employment StrategiesSolution and Pinecrest-Queensway Community Centre.In addition to employment locations in Gloucester andKanata, there are available on-line quarterly labourmarket webcasts to inform clients.Orléans Employment Resource CentreThe Employment Resource Centre in Orléans openedits doors to the general public in the spring of 2006and has been the destination of choice for manyjob-seekers living in Ottawa’s East End. The Centrehas a fully-equipped reference library of careerand employment resources complemented by sixcomputers with high-speed Internet access. TheCentre also has a reading room for individuals tobrowse through one of the most extensive libraries ofinformation on apprenticeships and the trades.The job posting board is always full of employmentopportunities available to individuals seekingemployment in the East End as well as the restof Ottawa. New jobs are posted on a daily basis.The employment consultants on-site are alwaysavailable to assist whether individuals are looking forinformation on the local labour market, seeking inputinto the design of a resumé, or writing a covering letterfor a job application.Every month individuals using the centre havethe opportunity to provide feedback on the qualityof services received. Comments below reflectthe level of satisfaction experienced.“The employment staff are very helpful and Ileft feeling I had accomplished what I needed toaccomplish.”“This is all so overwhelming. Thank you for taking thetime to walk me through it.”“I had no idea this centre was here in Orléans. What agreat service!”“I am happy my friend referred me to this centre.”“I have already told many people of the greatexperience I had here. Expect more people to stop byfor employment help.”Youth Opportunities StrategyIn February 2007, the Ministry of Children and YouthServices announced that the Youth Services BureauYouth Employment Services Unit had been successfulin acquiring a new summer jobs program geared toprovide summer employment opportunities to 180youth aged 15 to 18 years. This program will be offeredto youth living in 11 Ottawa neighbourhoods.Premier Dalton McGuintyand the Minister of Childrenand Youth Services,Mary Ann Chambersand Madeleine Meilleur,Minister of Communityand Social Services andMinister Responsible forFrancophone Affairs, made theannouncement from the YouthServices Bureau’s Job Connectoffice on February 22, 2007.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 13


As part of the official announcement and to gatheryouth feedback on youth issues, a “town hall” forumwas organized for youth wishing to speak with thePremier, Minister Mary Ann Chambers and MinisterMadeleine Meilleur. A total of 44 youth participated inthe forum presenting their thoughts and opinions tothe Premier and Ministers. Minister Chambers initiatedthe discussion by asking, “What has worked well andwhat are some of your challenges?” Some of thecomments expressed were……“I am impressed by the Youth Services Bureau. Its YouthEngagement program is opening doors for youth.”“Job Connect is a great program. It should be advertisedon television for more youth exposure.”“Another Youth Services Bureau program that is helpfulto youth is the Hep C program. It provides knowledgeto youth about this issue as well as providing youthexposure.”The Numbers1. 56,453 unique sessions to the needajob.orgweb site2. 5342 visits to the Job Connect resourcecentre3. 4704 visits per month to the needajob.orgweb site4. 1979 visits were made to the OrléansResource Centre5. 1192 students in schools receivedinformation on employment services6. 885 individuals attended Work Place Ottawaemployment sessions7. 563 registered Job Connect clients8. 421 students found summer employmentthrough the Summer Jobs Service program9. 370 attended Information TechnologyOrientation work shops10. 131 employers provided summer workexperiences to students11. 47 high schools in Ottawa receivedemployment services presentations12. 36 employer job fairs were held (on-site andoff-site)The growth and success experienced by theEmployment Services unit during the past year canbe attributed to the professionalism and dedicationof a wonderful staff team. These individuals arecommitted, on a daily basis, to assisting our clients toachieve a better quality of life and to reach their careeraspirations.At the provincial level, Jeff Burry is the EasternOntario Director for the Ontario Association of YouthEmployment Centres (OAYEC). He has been servingas a board member and for the past two years hasserved as chair person for 15 Eastern Region members.Over the years, OAYEC has forged a close workingrelationship with the Ministry of Training, Collegesand Universities, and currently sits on the provincialadvisory forum which oversees policy decisionsrelating to youth programming and their employmentrequirements14Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


COMMUNITY SERVICESDowntown Services and Drop-InANGER MANAGEMENT AND SHORT-TERM COUNSELLINGAnger Management is a 4 to 5 session program thathas a cognitive-behavioural approach based on theprogram developed by William W. Creighton. Thestaff also offer individual short-term support to youth,based on their needs.Service Activity:37 unique clients have accessed counselling and/oranger managementDROP-IN SERVICESDowntown Services and Drop-In provides a safe placefor youth 12-20 years of age, who have complex needsand are homeless or at risk of becoming homeless. TheDrop-In is open 365 days a year. Services include: lunch,showers, laundry facilities and access to telephones,crisis intervention, assessment of needs, short-termsupportive counselling and goal development,information and referral, health services, housingservices, employment support, anger management,trusteeship and HIV/AIDS prevention/education.Service Activity:Unique clients: 860Visits: 15 126YOUTH STORY“I came to Ottawa in October (2006). When I gothere, I was new to town and the YSB Drop-In was thefirst resource I accessed. At first, I started accessingthe drop-in, then I starting going to their morningresource program, where I got my first job in Ottawaas the cleaner and kitchen server for the Drop-In. I alsosigned up for their arts program, which is an amazingprogram, but should have more time spent on it. Ihave also been able to stay in touch with my family.And recently, I got my first apartment in Ottawawith the help of drop-in services. I also got help withmaintaining full time employment. Now I still accessthe drop-in but my life is more stabilized.”Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 15


MORNING RESOURCE PROGRAMThe Morning Resource Program opened its doorsin August 2006. In a welcoming, focused andempowering environment, youth are supported inidentifying and using their strengths leading to goalsettingand skills acquisition. Youth have self-directedaccess to internet, newspapers, telephones, housingsearch and employment lists. Staff can provide one-tooneassistance for youth seeking further support in theareas of education, employment and housing.Advocacy is a major staff role in the Morning ResourceProgram. Youth have benefited from staff’s lead innavigating through the complexity of systems andstructures. Moreover, the goal is to role model andteach youth the advocacy skills necessary for futureindependence and success.Service Activity: Unique clients: 115; Visits: 310HOUSING PLUSThis bilingual service assists at-risk youth ages 16-20to find and sustain safe and affordable housing. Youthare provided with a range of lifeskills, counselling,advocacy and mediation services to supportthem in finding housing and meeting other socialdeterminants of health.The housing worker supports clients according to theirneeds in exploring their emergency, short and longtermhousing options; calling city emergency shelters;applying for YSB transitional and long-term housing;accessing the Ottawa Housing Registry or YMCAsecond stage housing, and a variety of other youthfriendlyhousing providers; helping the youth knowtheir rights as tenants; responding to eviction notices;and, helping them maintain their housing once it isacquired.Service Activity: Unique clients: 434; Visits: 2604Client Profile: Initial Housing StatusNumber of youth at imminent risk of beinghomeless that kept their housing: 45Number of youth assisted in moving to permanenthousing: 127Percentage of those youth that maintained theirhousing for 3 months or more: 80%YOUTH STORYMULTI-DISCIPLINARY HEALTH CLINICThe multidisciplinary Health Clinic was developed twoyears ago in collaboration with several communitypartners. Throughout the year, the followingcommunity partners have offered services to ourclients: Algonquin Collège through the DentalHygienist program; a nurse from the Sexual HealthCentre; from Elizabeth-Bruyère, a chiropodist; andfrom Sandy Hill Community Health Centre, a nursepractitioner. This valued community collaborationallows many high-risk youth access to basic medicalservices that they would not normally receive.“Melanie” was referred to the Housing Plus andTrusteeship program by a community partner sinceshe was asked to leave home due to ongoing conflictwith her mother. At 16, she was out of school, livingwith friends and having difficulty meeting her basicneeds. With staff support, Melanie was found eligiblefor Ontario Works, registered for school in an alternateprogram, started a co-op placement that allowed herto empower herself and meet new friends. Melaniewas also accepted in the Evelyn Horne TransitionalHousing Program, which gave her the stability to workon her goals.Melanie is now accessing staff on a weekly basisfor support in reconnecting with her mother anddeveloping a new relationship with her based onopen communication. She is searching for long-termhousing and is looking into registering in a collegeprogram for the fall semester.16Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


DOWNTOWN TRUSTEESHIPThis is a bilingual mandatory provincial program for 16and 17-year-old youth who can no longer reside withtheir parents, are attending or will be attending school,and are receiving Ontario Works benefits.The YSB trustee:• assists clients in complying with Ontario Works’conditions of attending school and securing/maintaining safe and affordable housing;• receives and distributes Ontario Works cheques toregistered Trusteeship clients;• supports clients with financial, housing,educational and vocational issues;• serves as a liaison between clients and theirOntario Works case coordinators;• refers clients to a variety of community partners.Service Activity:Contacts on outreach: Males 1,251; Females 1,009;Total 2,260YOUTH STORYWorkers engaged a young woman who was in distress.She had been on the street and couch-surfing forabout a year. She found herself faced with being onthe streets again while trying to hold down a minimumwage job. Outreach helped her to overcome her fearof accessing the Evelyn Horne Emergency Shelter, andshe entered the service for about two months. Sheexpressed how well she was supported and respectedat the shelter. She was able to continue working andtwo months later she informed outreach that she hadsecured housing.Service Activity:Unique clients: 168 (Monthly visits or more basedon needs)OUTREACH SERVICESThe Downtown Services and Drop-in OutreachServices started on Friday and Saturday eveningslast August, in order to respond to the needs ofhomeless and at-risk youth and to connect them withappropriate services in our community. The teamstrives to empower youth and enables therapeuticrelationship-building. Staff provide basic supplies(pamphlets with information on shelters and foodbanks, YSB outreach cards, socks, underwear, gloves/mitts, hats, granola bars, muffins provided by SecondCup, juice boxes, water, condoms and personal hygieneitems). In collaboration with the City of Ottawa, youthalso receive boots, blankets, sleeping bags, hats andmitts over the winter season. Staff offer supportiveand crisis counselling, provide youth with differentlifestyle choices, help youth identify their needs, makereferrals, and educate youth on topics such as the SafeStreets Act and harm reduction.Referrals are made to: Downtown Services and Drop-in,the SITE, Evelyn Horne Emergency Shelter, Shepherdsof Good Hope, The Mission, YMCA (interim YoungMen’s Emergency Shelter), O’Connor Women’s Shelter,Salvation Army (outreach van and shelter), medicalclinics and hospitals, Sexual Health Centre and AidsCommittee of Ottawa.PINK TRIANGLE YOUTH DROP-INThis drop-in is a support and social group for gay,lesbian, bisexual, transgender and questioning(GLBTQ) youth twenty-five and under in the Ottawaarea. It is run for youth by youth in partnership withPink Triangle Services and the Youth Services Bureauof Ottawa. Youth have an opportunity to meet peerswho are going through similar life experiences, sharethe highlights of their week (both good and bad)with the ‘Positives and Negatives’ weekly activity, andparticipate in myriad activities that are organized andcoordinated by the peer leaders of PTY.Two GLBTTQ-identified counsellors from YSB supportYouth Services Bureau of Ottawa - Annual Report 2006 / 2007 17


youth with coming-out issues, sexual orientation andgender- identity issues on an individual and groupbasis, as well as support the peer leaders in their roleswith the group.Service Activity:1,203 youth attended PTY from April 1, 2006 toMarch 31 2007.WESTERN RAINBOW DROP-INThe Western Rainbow Drop-In is run by the YouthServices Bureau in partnership with the WesternOttawa Community Resource Centre and CentretownCommunity Health Centre. Facilitated by two YSByouth counsellors, the Western Rainbow Drop-Insupports youth ages 12-20 in the western Ottawaregion who identify as GLBTTQ (gay, lesbian, bisexual,transgender, two-spirit, queer and/or questioning theirsexual orientation or gender identity). The Drop-in alsooffers individual counselling services on an as-neededbasis, provided by a Centretown CHC youth counsellorspecialized in the issues that queer youth face.In Fall of 2006, the Western Rainbow Drop-In closed itsservices temporarily so that its community partnerscould focus on reaching out to the local area highschools to promote the service and to support thoseschools who are currently running Gay-StraightAlliances or who may be interested in doing so in thefuture. The attendance at the Drop-In has increased asa result of this outreach. This year, 17 young womenand 8 young men attended the drop-in.HIV/AIDS PREVENTION EDUCATIONPROGRAMThe HIV/AIDS Prevention Education program supportshigh-need, high-risk youth through the provision ofcrisis counselling, goal planning, and referrals to othercommunity resources. To raise awareness about HIV/AIDS, staff also provide educational presentationsand training for front-line workers in the communityand offer activities for high-risk youth at AlternativeSchools, detention facilities, youth shelters, the housingprogram at YSB, and community events such as healthfairs and community forums. The aim of the programis to work within a network of supports for youth toempower them to engage in safer practices. Supportsinclude the Needle Exchange program, a supply ofcondoms, and referrals to other services for youth.Kondoms ‘N Karaoke Peer ProgramThis interactive prevention activity includes manyopportunities for youth to educate their peers aboutharm reduction and safer sex practices throughcondom demonstrations, answering trivia questions,or having informal discussions about healthy sexualityin a safe environment. Kondoms N’ Karaoke, which isnow facilitated by youth for youth, has presented in adiverse number of environments: Overbrook ForbesCommunity Centre, YSB Housing, Western RainbowDrop-In, Pink Triangle Youth Group, DowntownServices and Drop-In, Ten Oaks Camp, and at severalconferences.HCV (Hepatitis C Virus) Peer Education ProgramFunded with a grant from Health Canada until April2007, the HCV Peer Education Program aimed toengage at-risk youth in order to provide them withtools necessary to prevent the spread of HCV andto connect them to service providers and agencies.The HCV Educators involved their peers throughinteractive presentations about Hepatitis C in schools,at community events, and at services that engage atriskyouth.The Youth GroupThe Youth Group is a social group for young peopleliving with or affected by HIV/AIDS. The mandate ofthis group is to offer a place to talk and share withpeers. The group is youth-led with the support of theAIDS Committee of Ottawa and the Youth ServicesBureau.The Harm Reduction Youth Advisory CommitteeThe HRYAC addresses the needs of young peoplewho have experience with substance use, providingadvocacy, education, service information andidentification of gaps in services. Over the past year theHRYAC presented at the request of the City of Ottawato front-line workers, connected with several hundredyouth at Alternative Schools through Health Fairs,presented at the 2007 Opening Doors Conference,18Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


and advocated for harm reduction to Ottawa CityCouncil. Program staff and youth attended the 2006International AIDS Conference in Toronto. The programlaunched a youth-created ‘Zine, provided ongoingfacilitation of the Pink Triangle Youth Group, andfacilitated the Fantastica Bombastica Song Circle (ayouth choir).Community InvolvementDuring the year, the HIV program participated ondifferent community committees such as: NeedleExchange Partnership Committee, the Youth SexualityCoalition, the Ottawa Integrated Drugs and AddictionsStrategy Working Group, the Ottawa Council onAIDS and its Joint Action teams: IDU (IntravenousDrug Users) Joint Action Team, the HIV PreventionEducation Committee, AIDS Walk Ottawa, and WorldAIDS Day Committee. The HIV program also chairedthe Health Fair Planning Committee and worked inpartnership with the Youth Engagement Program fromthe Youth Services Bureau.AIDS WALK OTTAWASeptember 2006COMMUNITY DROP-INSMichelle Heights Older Youth Drop-InMichelle Heights Older Youth Drop-In program wasestablished in 2002 as a collaboration with Youthto address the needs of older youth (17-23 yrs old) inBritannia Woods and Michelle Heights communities.It has grown from a three-month pilot project to oneof the most successful year-round youth supportprograms, with the potential to be replicated in othercommunities or cities.The program offers a range of services includingrecreational activities, employment support, personalcounselling, health promotion, workshops onleadership, youth empowerment and fundraising. It isa well-attended program with an average of 70 youthper night, which offers an outlet for youth energy andreduces their vulnerability to problem behaviours.It has become very popular among the residents inthe area, particularly parents, who realize that theneeds of older youth in their neighborhood are beingaddressed, and that is having a positive impact on thesafety and security of the community.Safety Networks in the Ledbury/Banff neighborhoodSafety Networks (SNW) community partner agencies:Youth Services Bureau, City of Ottawa, NationalCapital Region YMCA-YCWA, the Boys and Girls Club,Southeast Ottawa Centre for a Healthy Communityand Banff Community House have continued theSafety Networks project begun in 2004. The projectconsists of two components: Youth Empowermentand Community Mobilization. Staff began the youthempowerment model by establishing a Youth AdvisoryCommittee. This year, Ledbury/Banff Youth AdvisoryCommittee organized a number of activities includingsetting up a reading club for children under the ageof 12 in the community, movie nights for children, andyouth focus group.The SNW project has also offered other supportiveactivities intended to help neighborhood youthdevelop skills, confidence and awareness. Theseinclude employment workshops, substance abusepresentations, and leadership training. In addition toproviding youth empowerment support, SNW staffalso assisted residents in Ledbury/Banff neighborhoodto form their own Tenant Association.For the first time, United Way Ottawa, the funder of theSNW project, agreed to provide funding for three years.Keeping the project in the same community for morethan a year has had an important impact, giving thecommunity time to develop strategies for sustainingthe project.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 19


YSB office in the Southeast Ottawa Centre for aHealthy CommunityAs part of our proactive community outreachapproach and in recognition of the increasing diversityin our communities, YSB has set up a satellite office inthe Southeast Ottawa Centre for a Healthy Community( SEOCHC) to address the needs of youth and theirfamilies in this part of the city. Services offered atthis office include: crisis intervention, short-termcounselling, conflict resolution workshops, organizingyouth/parent advisory groups, and providing referralsto other services. As part of this partnership andcollaborative service delivery, Youth Services Bureaustaff sit on several steering committees, including “NoCommunity Left Behind Initiative”, Youth and ChildrenServices Coordination, and Somali Youth SupportGroup.The Community Programs office in Southeast Ottawais currently working with YSB’s Youth EmploymentServices to implement the province’s recentlyannounced Youth Opportunities Strategy Initiativein several neighborhoods in Southeast Ottawa.This initiative is designed to offer employment andsocial skills development opportunities to youth indesignated neighborhoods of the city.EMERGENCY, TRANSITIONAL ANDLONG-TERM HOUSINGEvelyn Horne Emergency and Transitional HousingProgram for Young WomenIt is just a little more than one year after the openingof the new 30 bed emergency and transitional housingprogram for young women ages 12 to 20. Protocolsestablished with our service partners, CAS and theOttawa Police, assist us with those youth under 16who enter looking for shelter and safety. Staff haveestablished a youth empowerment model for thenew program, enabling the young women to buildon their strengths and help them to overcome withdetermination the barriers and challenges of theirlives. The young women who enter our programhave a wide range of issues to address. They may be“street-involved” or homeless; they may have beeninvolved in the child welfare or youth justice system;they frequently have experienced parent-child conflict;some have mental health issues; some are visibleminorities and new Canadians. Their average age is17 and usually they are truly on their own. Traditionalservices have not worked and their mistrust of adultsand systems is quite common. Their coping skills canbe either healthy through school, work and sports, orunhealthy through addictions, the sex trade, self-harmand/or eating disorders.They quickly appreciate the privacy that their newaccommodation offers them, and they learn to acceptthe diversity of their co-residents. Staff encouragetheir strengths and celebrate their resiliency.Two Youth Recognition Award Winners lastNovemberA 16 year-old young women was taken from her familyhome along with her 14 year-old sister, as a result ofphysical abuse. Her sister went to a foster home andthe young woman came to E. Horne. In order for herto achieve her goals, many skill sets still needed to bedeveloped quickly, including ones like riding a busfor the first time. She had tremendous courage andgained more self-esteem by accomplishing these tasks.She ended up moving in with her sister and her fosterfamily.A 19 year-old young woman we have worked withover the years came back to E. Horne, in order to dowhat was needed to have her son live with her again.She had conditions to fulfill and worked very hard tocomplete these, in order for her son to have a safe andstable life. She worked on her goals and did find housing,where she lives today with her son.In August 2006 the transitional housing component ofthe Evelyn Horne Program opened. Within a month,it was full, and staff began the consultation processwith the young women to outline guidelines. RegularTenants’ meetings were initiated, processes for femaleand male visitors were drafted, and accommodationof some small pets was implemented. Individualcase management was started, and basic living skillsdeveloped.The Evelyn Horne Program’s role as advocate for marginalizedyoung women expanded last May as our firsttransgender youth entered the program for five weeks.We readily accepted our responsibility as advocate forthis young woman’s right to access services.Transitional Housing Youth StoriesA 17 year-old young woman with complex needsmoved into transitional housing. She attended schoolon a regular basis, worked part-time, and was able todevelop independent living skills. She has been able tomaintain this housing and is extremely proud of this,given her unstable transient housing past. She20Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


continues to work hard on developing her skills in orderto eventually move into more permanent housing.A young woman moved from our emergency housingprogram into transitional housing. She had manyvery serious physical health issues that were difficultto manage in emergency housing. Since her moveinto transitional housing, she has been self-sufficientfinancially for the first time in her life and has beenable to budget accordingly. She has really graspedthe concept of what it takes to live on her own andhow much it costs to do this. Her relationshipswith her family have improved with her new-foundindependence.Community PartnersTrends over the year have shown an increase in youngwomen with mental health and addictions issues,and involved in the sex trade, who are accessing theprogram. To meet the needs of these young women wehave linked with a number of community partners. Wehave developed a protocol with CAS for young womenwith more complex needs. Ontario Works, Royal OttawaHospital, Canadian Mental Health Association, SandyHill Community Health Centre continue to supportour young women by providing outreach services tous. Our newest community partner is the Elizabeth FrySociety, whose staff has begun doing weekly visits toconnect with young women in contact with the lawand involved in the sex trade. Our community servicepartners continue to call us when they need support tohouse and counsel young women with very complexissues.During the first year staff have welcomed visitors andgiven tours on a regular basis to help the communitybecome aware of our incredible young women who stillneed some help.Gifts of Support from Community HeroesThank you to our supporters. We truly appreciate you!!• Our generous community donors• The YSB Volleyball Fundraiser• The CLV Group annual golf tournament fundraiser• Community members, whose gifts allowed theEvelyn Horne Program to bring in the YouthEngagement Team to make the program youthfriendly• Our Board members and community friends atChristmas time• A volunteer who provides income tax clinics• Two student placements from Algonquin College,Corrine and Terri, who helped the young womenimmensely.On May 10th, 2006 the Program underwent a City ofOttawa Shelter Compliance Review. Two days werespent reviewing policies and operations’ manual,interviewing staff and young women. Results werevery positive, with some aspects identified as bestpractices, to be shared with other shelter providers.Service Activity12 Emergency BedsNumber of young women served: 199Admissions: 527Carried in: 13Total days occupied: 6729Total days available: 4380Average days: 33.8Occupancy rate: 153.6%16 Transitional BedsNumber of young women served: 23Admissions: 22Carried in: 0Total days occupied: 3111Total days available: 4380Average days: 135.3Occupancy rate: 53.3%Note: Transitional Housing access did not open untilearly fall of 2007. Shelter over flow youth were housedin the swing beds (4) which is recorded as part ofthe transitional stats. Statistically that reflects a 71%occupancy rate in 6 months calculated over 12 monthsYoung Men’s Emergency and Transitional HousingProgramThe celebration of the past year was the successfulcompletion of construction of the Young Men’sEmergency and Transitional Housing Program. Twelveyoung men transferred from the National CapitalRegion YMCA-YWCA as the building was opened. Thecommunity celebrated together at the grand openingon June 8th2007.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 21


Long-term Housing ProgramAnother year has passed in the Youth ServicesBureau Housing Program and the Housing Staff havecontinued to offer support and counselling to the 65tenants located in our three apartment units. In thepast year we have welcomed 18 new tenants into theprogram and celebrated the birth of two children.The old and new tenants reflect the wide diversity ofthe community and we continue to work with themto provide a safe and open environment so that theymay work towards accomplishing their personal goalsdespite the issues of poverty, loss, abuse, homophobicattitudes and acculturation that many of them havefaced.Throughout the past year we have seen many of ourtenants seek to further their education by completingtheir GED, applying for college, or continuing theirstudies at college or university. Others have enteredthe workforce and are accumulating the skills andexperience that they will need throughout theircareers.of “giving back” into a reality. After successfully raisingfunds she has recently traveled to an orphanageoutside of Katmandu to bring support and muchneededschool supplies to the children living there.Throughout her two month stay she will work with thechildren to advance their educational goals, languageskills and social development.Other tenants are planning on enrolling in collegeand university courses to become the youthcounsellors and support workers of tomorrow. Thehope and dedication of the young people in theHousing Program continues to be a source of prideand inspiration to the staff and, by working together,they are ready to meet the issues and challenges oftomorrow.In the three apartment units the Tenant ResourceTeams have brought a supportive and dynamicelement to the program. Initiatives begun by thetenants resulted in a youth leadership workshop aswell as First Aid and CPR training for those interested.An evening of “Kondoms ‘N Karaoke” was presented tothe tenants to help further their awareness of healthysexuality.A recreational component to the program wasdeveloped, with tenants applying for memberships atthe YMCA. Two applications were made to the UnitedWay for Youth Action Grants. Both were successfuland a young women’s softball team and young men’ssoccer team are looking forward to the beginning ofthe season.The annual Housing Program BBQ took place atMooney’s Bay despite the wet weather and our threeSeasonal Celebration Parties were hugely successfulwith each resident and child receiving gifts with thesupport of generous individuals and groups in thecommunity.The theme of “giving back” to the community wasagain evident throughout the year. Many residentsacknowledge the support that they are receiving andhope one day to be able to offer guidance and hope toothers. Tenants have participated in committees andgroups dealing with harm reduction, education, andother youth issues. One resident has turned the idea22Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


YOUTH JUSTICE SERVICESWILLIAM E. HAY CENTREA twenty-four bed residential facility, serving maleyouth in secure detention (pre-trial) and securecustody (post-trial sentence), ages 12-18. Referrals arefrom the courts, Probation Services, Police and otheryouth justice facilities.LIVIUS SHERWOOD OBSERVATION &DETENTION CENTREAn eight bed residential facility (co-ed) for courtordereddetention, open custody and place ofsafety ages 12-15. Referrals are from the courts, CAS,Probation, the Police and other youth justice facilities.As part of Sherwood’s residential services, staff offer aplace of safety and security to the youth. Counsellingneeds for the youth while in custody include one-tooneand group counselling, as well as daily living skills.Programs include anger management, Young Men’sWork/Young Women’s Lives, and cognitive-based skills.Case management sessions focusing on education,employment, and counselling are held with the youthto assist in the process of reintegration to society.Advocating for the youth is an integral part of our job,ensuring that the rights of the youth are being met.Some of the youth’s comments from these surveysinclude the following:• This place would be better… I wish I could stay here• It waz cool• I LOVE U• All in all I thought it would be worst. I guess it wasokay. The staff here are pretty nice.• Staff are really nice, I wouldn’t mind another stay atSherwood.• Needs to be more physical activity in the programfighting obesity in youths.From the Youth Satisfaction Surveys at Sherwood and the Hay:The Question% said Yes atSherwood% said Yes at WEHCWere you treated fairly upon your arrival? Yes: 90.7% Yes: 85.71%Were you listened to and treated with respect? 93.02% 57.14%Did you feel safe during your stay? 93.80% 57.14%Overall, are you satisfied with the service during yourstay?77.52% 100.00%Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 23


Highlights for Youth Justice Services’ Partnerships,Programs, and Training• New Anger Management partnership with CAS• New Mental Health Court Worker• Youth Justice Services working together withYouth Employment Services to improve the YoungMen’s Work Program.• New Courage program: a structured, experientialwriting process that motivates and guidesindividuals toward positive lifestyle change• Gender-responsive training for males• Guns and Gangs training• FASD general training and case management• Self-injurious Behavior training• Youth and Mental Health training• Crisis Intervention training for all staffWe are pleased to introduce our 2006-2007Youth Justice Training Teams:Prevention Management of AggressiveBehaviour:Jack Boersma, Mike NoelCPR/First Aid:Claude-Eric LafranceSuicide Intervention and Prevention:Bill Fenn, Barb Menard, Terri Kehoe,Mike McInrue, Michaella RoddMember of the Ministry’s Critical IncidenceResponse Team:Bill Fenn, Terri KehoeMcHugh School Program within the Youth JusticeServices & the Youth Justice Team of TeachersFrankFrankCharleneCharleneKevinKevinThis year is a year of firsts at the Hay.Charlene Hayes and Frank Scanga arefirst timers at the Hay as well as firsttimers with the McHugh EducationProgram. In addition to providingsupport in academic courses, Charleneand Frank have brought some handsonlearning to the kids at the Hay byintroducing small engine repair, drywallinstallation and repair, and painting.Valuable skills acquired in theseprograms will assist with the challengesof community reintegration.Starting in December 2006, the W.E. HayCentre began accepting older youth (16and17 years old). In the classroom theseolder students tend to be more focusedon attaining high school credits, whichhas a positive influence on the youngerstudents. This may be the first timeteachers at the Hay have granted a 4Uhistory credit.The Sherwood McHugh Classroom caters to both maleand female learners ages 12 to 15. The students takeadvantage of the non-intimidating and welcomingeducational wing as a support mechanism to continuetheir academics while not being able to attend theirlocal community school. If a student is enrolled ina community school, he/she is able to completeassignments as they are received from the school. Thiscontinuity helps greatly in the re-integration of thestudent upon discharge.More accurately, however, a greater number of ourstudents this year have come to us without beingregistered in a community school. In addition, manyof these youth typically have yet to earn their firsthigh school credit. It is extremely rewarding, and thiscontinues to be an on-going highlight, when studentsare able to complete their first credits. This is oftena motivational starting point for the youth. With somany stressors in their lives, and school attendancebeing just one of these, school success is incrediblyempowering to our Sherwood youth.24Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


From the McHugh Program:• This year 20 youth have obtained creditsattending McHugh school program.Accordingly, the core values of one dominant course,“Learning Strategies”, in which many students areenrolled at Sherwood, revolve around a youth’s“readiness” to learn. Fundamentally, success ispredicated upon being “ready” to deal with challengesin these key areas: goal-setting, school attendance,inter-personal skills, motivation and attitude, andlearning from mistakes. A new Educational FilmProgram has been well received by youth. We relyon the use of current teen high-interest films thatsupport our “Learning Strategies” course. Studentsopenly discuss a weekly film’s themes, but they doso comfortably knowing that they are analyzingthe characters’ growth and not necessarily openingthemselves to criticism. On the whole, such a courseblends well with the YSB values that are reinforcedat Sherwood on a daily basis: a focus on individualaccountability; an awareness that responsibility ischaracterized by healthy choices; and an appreciatedunderstanding that life is a journey of choices and nota destination that is determined so early in a youngperson’s life.COMMUNITY YOUTH JUSTICEPROGRAMSThe Youth Mental Health Court Outreach ProgramThe Youth Mental Health CourtOutreach Program diverts transitionalagedyouth with serious mental healthproblems and in conflict with the lawto community-based mental healthresources and services. The program hasTania been running since September 1, 2006and referrals generally come from judicial sectorstakeholders, community agencies, Probation Officersand /or other Youth Justice service providers. Theprogram has served 17 clients to date and continuesto assist these youth through support services. Theprogram has participated in a dozen presentationsin the Ottawa area to collaborative partners. Theprogram was also recognized by the “Models ofExcellence for Youth” Provincial Congress in March2007. Tania was invited to present at the Congress asrepresentative of the thirteen mental health courtworker sites in the Ontario area.Community Reintegration Worker ProgramThis year alone, the Community Reintegration Workerprogram has served 123 clients.The Community ReintegrationWorker provides individual, coupleand family counselling. The goal ofthe program is to reduce recidivismthrough counselling that addresses theunderlying issues that are the drivers forGord offending behaviors. We provideon-going supports and facilitate access to resources inorder to assist the young person’s goal of becoming aproductive member of society.The first point of contact with the young personis in the open custody or secure custody setting,where the process of building rapport and planningfor community reintegration begins. At this initialmeeting, the community reintegration workerdescribes his role and presents the potential benefitsof the program. The service is voluntary and theyoung person is invited to accept the opportunityto participate in on-going support and counselling(during custody and post-discharge).“Don’t laugh at youth for his affectations; he is onlytrying on one face after another to find his own.”Logan Smith (1865 - 1946)Anger Management ProgramTo date we have served 119 unique clients, of which102 were referred from Probation Services and 17 werereferred from the Ottawa Children’s Aid Society.Our Anger Management program has been inexistence since 2003. This cognitively-based programconsists of 4 individual sessions involving theactive participation of our clients. The program isdesigned to assist youth in identifying their anger,managing their frustrations more effectively bydeveloping a process for dealing with their anger, anddeveloping steps to use for self-control. Some of thedifferent techniques we use include understandingself-talk, challenging distorted-thinking patterns,understanding and utilizing problem-solvingtechniques in daily living situations.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 25


An Old Cherokee, teaching hisgrandchildren about life, saidto them, “A battle is raginginside me… it is a terrible fightbetween two wolves. Onewolf represents fear, anger,envy, sorrow, regret, greed,arrogance, self-pity, guilt,resentment, inferiority, lies, falsepride, superiority and ego. The other stands for joy,peace, love, hope, sharing, serenity, humility, kindness,benevolence, friendship, empathy, generosity, truth,compassion and faith.”The old man fixed the children with a firm stare. “Thissame fight is going on inside you and inside of everyother person too.”They thought about this for a minute and then onechild asked his grandfather, “Which wolf will win?”The old Cherokee replied, “The one you feed.”JackLynnThis year has been an exciting year for this program inrespect to recognition and growth. We are continuingto serve our Probation-referred clients, but we havealso developed a partnership with the OttawaChildren’s Aid Society. The CAS Anger Managementprogram is a similar program but on a fee-for-servicebasis.From the Anger Management Client SatisfactionSurvey:What was the most helpful?• Talking about life and situations that go on• Having someone who was totally understandingof my point of view• It’s easier with real life situations• Being able to express myself freely• To learn how to keep my cool when I get upset• One on one• The teacher himself.April 2006 – March 2007 Program StatisticsYouth Justice ServicesUniqueClientsServedNumber of clients in WEHC Detention 57Number of clients in WEHC Custody 14Number of clients in WEHC Section 88TransfersNumber of clients in SherwoodDetentionNumber of clients in Sherwood Custody 42362Number of clients in Sherwood CFSA 10Number of Clients served in theCommunity Reintegration ProgramNumber of Clients served in the AngerManagement ProgramNumber of clients served with theYouth Mental Health Court Worker1231191726Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


MENTAL HEALTH SERVICESYSB’S INTEGRATED CRISIS SERVICESPresenting Issues: Reasons for Contact by MobileCrisisLast year the Youth Services Bureau was selected bythe Ministry of Children and Youth Services (MCYS)as the single service provider for bilingual crisisservices for children, youth and families for the City ofOttawa, integrating the Residential Crisis Unit with theMobile Crisis Service. The integration was successfullyimplemented on April 1, 2006.Services ProvidedThe Integrated Crisis Team provided service to 1,403unique clients with a total number of contacts being7,142 throughout the year. This involved telephonecrisis counselling, home-based interventions, shorttermstabilization in residential facility, and follow-upcounselling. The Crisis Line is available 24/7, homebasedinterventions occur between the hours of 4:30p.m. and midnight from Monday to Friday and from11:00 a.m. to 11:00 p.m. on Saturdays and Sundays. Theresidential component is also available 24/7.Crisis staff supported youth and families referred bythe YSB intake team, providing counselling while theywere in the process of completing their assessment formental health services and/or while waiting for service.The team’s collaboration with multiple communitypartners resulted in the provision of crisis support fortheir existing clients and the referrals of youth, childrenand families to the appropriate agency. Over theyear, staff training was ongoing and included suicideintervention (ASIST), crisis intervention (CPI), as well ascrisis and solution-focused therapy.Presenting Issues %AbusedAbuserAddictionBasic NeedsCrimeCultural IssuesEducationEmploymentFamilyGenderMental HealthRelationshipsSelf-HarmSexual OrientationSuicideInformation Unavailable1%1%6%4%4%0%7%0%41%0%11%13%4%0%3%5%Possible Involvement Was AvertedPossible Involvement wasAvertedCASCrisis BedHospitalPoliceOtherNot Applicable%14%18%10%14%7%37%Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 27


Outcomes of Crisis CallsOutcomes %Call Outside ProfessionalFollow-Up with ParentFollow-Up with Youth/ChildGo MobilePlace in Crisis Residence(stabilization)Resolved7%9%3%12%7%62%Thank you all very much for the help you have givenme. I intend to listen to my “Self-Talk” more often nowA thank you card from a youth after receiving avisit from our serviceTo the staff of the Crisis CentreYour professionalism, sensitivity and overall caring approachwas so appreciated. A job well done. Thank you!A thank you card from parentsService ActivityTotal Unique Clients Served: 1,403Total Number of Contacts: 7,142Service Language:English: 92.8% French: 7.2%Gender: Female: 60% Male: 40%Residential UnitUnique Clients: 235Gender: Female: 48% Male: 52%Language: English: 91% French: 9%Total days of care: 1,088Eastern Ontario’s New Integrated CrisisResponse Servicewww.icrs.caChildren, youthand familiesacross EasternOntario now haveaccess to a crisis line 24 hours a day, seven days a week.Eastern Ontario region includes Ottawa, Renfrew,Stormont, Glengarry and Dundas. The new crisisservice is also linked to Prescott-Russell’s existing crisisline. The Child, Youth and Family Crisis Line for EasternOntario is a new bilingual telephone service designedto provide immediate and longer-term professionalsupport to children and youth ages 18 and underwho are experiencing a crisis, as well as their families.In Ottawa, young people who are in crisis or adultsconcerned about a young person, can call613-260-2360, including in the evenings and onthe weekends, to get in touch with a trained crisisprofessional who can assess how to respond to theirneeds. Outside Ottawa, the toll-free number is1-877-377-7775.The Crisis Line is the entry point to the new IntegratedCrisis Response Service which brings togethernine major child and youth agencies, resulting in acomprehensive crisis support and intervention serviceacross the Eastern Region. The Youth Services Bureauof Ottawa is the host agency for the service. Thedevelopment of the Child, Youth and Family CrisisLine for Eastern Ontario was supported by the OntarioMinistry of Finance’s “Strengthening our Partnerships”Initiative, as well as by the Ministry of Children andYouth Services. The goals of the SOP Initiative are toimprove client service, increase efficiency, strengthenpartnerships among provincially-funded agencies, andincrease modern controllership capacity in the broaderpublic sector.28Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


Partner Agencies• Centre psychosocial pour enfants et famillesd’Ottawa• Cornwall Community Hospital• Crossroads Children’s Centre• Équipe psycho-sociale pour enfants, adolescentset familles• Mohawk Council of Akwesasne• Phoenix Centre for Children and Families• Prescott-Russell Services to Children and Adults• Roberts/Smart Centre• Youth Services Bureau of Ottawa.The Eastern Region’s Integrated Crisis ResponseService began servicing clients of the partneringagencies on January 15, 2007. In April and Maycommunity launches were held in all four areas ofthe region involved in the project. These launchesprovided information to the communities and serviceproviders about the Child, Youth and Family Crisis Linefor Eastern Ontario and actually began their access tothe service. As the community moved ahead, the newIntegrated Crisis website, which allows users access toinformation as well as the ability to send crisis alertsdirectly from the internet site, was unveiled.Promotion of the new services continues in order toensure that all communities and service providersare aware of the Integrated Crisis Response System,the crisis line and the web alert ability, and to ensureimproved access to crisis services across the region forour children, youth and families.INTAKE SERVICESBCFPIThe Brief Child and Family Phone Interview is a toolused by the Intake Department to assist in evaluatingthe needs of youth and their families. The BCFPI is astandardized tool used by Children’s Mental HealthAgencies across Ontario.In 2006 – 2007 the BCFPI was administered to 410youth and parents who requested services throughthe Intake Department. The BCFPI compares anindividual child’s scores to two samples from theOntario Child Study’s Revised Measurement Study. Apopulation sample is compared to a sample of schoolagedchildren; a clinical sample compares the child’sscore to a sample referred to children’s mental healthcenters. The average score for the population onwhich the score is based is 50. Scores of approximately94% of the population are below a T-score of 65. Thescore of approximately 98% of the population is lowerthan a T-score of 70. As the graph below indicates, theinterview scores for YSB clients accessing services total65 or higher. The high levels in socialization, self-harmand general well being, and general family functioningindicate that youth and families experiencingsignificant difficulties are accessing the services.The Intake department will continue to administer theBCFPI in order to help determine the severity of theproblems of youth and families at the onset of services,and to assist in identifying program needs in MentalHealth Services and align professional developmentaccordingly.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 29


BCFPI T-Scores100T-Scores (65+ = High Risk)95908580757065605550YOUTH AND FAMILY COUNSELLINGGoal Areas for 202 Closed ClientsFrom the Clients:“Things are going so good and I really want to take asecond to just thank you for everything you did for me.It was a huge turning point in my life, that ended upshaping the individual I am today.”“I know a youth worker…. She saved my daughter’slife….. My daughter was really struggling… She is 18years old now, is doing well and going to University.The worker was wonderful and really helped her andme. She was easy to talk to and my daughter thinksthe world of her.”“Thank you for all your advice, determination, and help.Over the past four months, you helped me out morethan I can put into words. …You have shared greatideas to cope and think straight… You have helpedgive me just that much more hope that things can beok, and to looking forward to the days ahead.”Service Activity: 318 unique clientsFamilyRelationshipsAbuserAbusedHealthEducationAddictionsSuicideBasic needsSelf-harmEmployment%34%15%2%6%15%15%3%2%4%2%2%Community Involvement and Supervision GroupsThroughout the past year, counsellors have had theopportunity to attend a variety of training. Topicsincluded Fetal Alcohol Syndrome, Drama and Narrativetherapy, Autism Spectrum, Intergenerational TraumaTreatment Model, Violence and Aboriginal Women,and Internet Safety with the RCMP.30Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


Counsellors also offered training and presentationswithin YSB and to the community, (high schools,college, universities, and resource and health centres).Two days of clinical training in Brief Solution-focusedIntervention and Cognitive Behavioural Therapy wasprovided by YFCS staff to the Downtown Drop-In staffteam. Following this training, an ongoing supervisiongroup was established.In order to maintain their standard of excellence andcommitment to continual learning, team membersattend ongoing clinical supervision groups where theyshare their expertise and receive training. ChristineNovy joins the team of supervision consultants whichincludes Dr. David Paré and Dr. Augustine Meiers.In the spring of 2006 the broader community wasintroduced to collaborative practice through a daylong “gathering” organized and facilitated by one ofthe YFCS supervision groups. This event created suchconsiderable interest within YSB and the communitythat a second collaborative supervision group wasestablished in the fall of 2006.Bi-weekly supervision sessions continued to providecounsellors an opportunity to develop and enhancetheir clinical skills. We have, once again, included stafffrom a variety of community settings. This diversity ofexperience and practice has reinforced the values ofcommunity collaboration and ongoing staff growthand development.The use of Reflection Teams and consultations gavecounsellors more opportunity to invite colleaguesand community partners with diverse backgroundsand skill sets into individual and family sessions. Thisprocess facilitated goal attainment and increasedclient satisfaction.MULTI-SYSTEMIC THERAPYMulti-systemic Therapy or MST is an intensive familyand community-based therapy that addresses themultiple factors of anti-social behaviours to helpsupport youth ages 12 to 18 and their families. TheMST approach uses only counselling methods shownto be effective through extensive research. MST isa family preservation program. Its main goal is tohelp parents develop effective parenting strategiesto reduce the need for out-of-home placement intogroup home, foster care, or into the youth justicesystem, because of on-going violent, criminal or otherserious anti-social behaviour. Issues might includelack of attendance at school or other school problems,serious disrespect, oppositional and aggressivebehaviour (fighting, property destruction), criminalbehavior, drug and alcohol problems, running away,and taking part in risky activities that could result inself-harm.MST strives to promote behavioural change in theyouth’s natural environment, including family, friends,school and the community. MST work focuseson several factors such as family relationships,school performance, getting along with peers, andneighborhood and community relationships. Allinterventions are created in partnership with familymembers and key people in the youth’s life includingparents or legal guardians, other family members,teachers, principals, Probation officers, C.A.S., andcounsellors.ResearchThe YFCS team has also become actively involved inresearch projects, in collaboration with the Universityof Ottawa. Grants were awarded to research thefollowing topics:• how reflecting teams have an influence on clients,families, and clinicians• the process of how ongoing community practicegroups come together.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 31


Instrumental Outcomes for Youth/Family ReceivingMSTAverage length of service in days for youthreceiving MSTPercent with parenting skills necessary tohandle future problemsOutcomes for Youth Receiving MST ServiceFrom a Parent“This has made a big difference for my family. Mymarriage is better and we have a plan to deal with ourkids.”183.9494.44 %Percent with improved family relations 88.89 %Percent with improved network of supports 66.67 %Percent with success in educational/vocationalsettingPercent of youth involved with pro-socialpeers/activities61.11 %72.22 %Percent of youth living at home 83.33 %Percent of youth in school/working 83.33 %Percent of youth with no new arrests 83.33 %From a Youth“I needed this support. You have gone over and above forus and I needed that.”The team is actively promoting the service within thecommunity. By establishing more contacts they willensure that all community service providers have a goodunderstanding of the service, how to access the serviceand some of the beneficial outcomes of having familiesparticipate in the MST process.PARENTING WITH LOVE AND LIMITS(SFI)Thirteen groups were offered throughout the year,12 English and 1 French, involving 131 participants,(youth and parents).A number of collaborative ventures within thecommunity resulted in an increase in requests for thisservice. In collaboration with the Western OttawaCommunity Resource Centre, a group was deliveredto parents and teens out of a local high school. TheDepartment of National Defence EmploymentAssistance Program, (EAP), once again requested ourinvolvement in four training workshops with theirreferral agents. In keeping with our goal to maintain anongoing presence in the community, attendance at anumber of local events resulted in information beingdisseminated to parents throughout the community.The Ottawa Children’s Aid Society, (CAS), continuedto retain the services of the parenting group fortheir families. Between September 06 and March 07,34 unique families referred from CAS attended theparenting group.Due to the ever-increasing demand for this service, 8new facilitators were trained during the past year.From the parents“Each week made me feel more hopeful! I was ableto take something away from each class, from afacilitator or a parent or one of the teens.”“They explained how to stay in control and to thinkbefore you get mad.”“I wish I could show other families how my daughter’schanged!”“I appreciated knowing that I’m not alone with thechallenges that occur in raising teens.”“Very informative, fun. Gave me energy andunderstanding to help with our problems.”“It would have been good to attend before thingsescalated.”32Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


From the teens“The people who held the classes were cool!”“I liked that the parents and the teens were together tolearn together.”“It was like taking medicine for your cold. It madethings better and it didn’t even taste bad!”“Honest and helpful facilitators.”L’INTERSECTION : SCHOOL-BASEDDIVERSION PROGRAMThis year provided a new opportunity to continue ourcollaboration with « Le conseil des écoles catholiquesdu centre Est » and « Le conseil des écoles publiques »by way of a pilot project funded by MCYS Youth JusticeServices. By means of a partnership with the EducationSector, Police Services, and a youth service provider,a program was designed to offer extra-judiciarymeasures, prevention programs, and peer mediationtraining. The focus of these interventions was to lowerthe risk of school dropout among youth who weredeemed high-risk by offering an alternative to thejudicial measures that would be imposed as a result ofincidents taking place at school or implicating youthfrom the same school. The whole school benefits fromthis initiative by offering an opportunity to staff andyouth to help make their school a harmonious learningenvironment. The project was implemented in twosecondary schools: Franco-Cité (CECLFCE) and GisèleLalonde (CEPEO).By way of a restorative justice forum, the peopleinvolved have the opportunity to discuss the crimeand its impact and develop a fair plan of restitutionacceptable to all. The process allows the offenderto take responsibility and correct the wrongcommitted, and the victim to express his/her needs.The process allows harmony to be restored in theirschool, restitution for the offence committed, andreintegration or maintenance of the student in theschool.Individual support is offered voluntarily to the youthand his/her family after the restorative justice forum.Once an assessment of the individual and family’sneeds is completed and risk factors are identified, anintervention plan is established collaboratively withthe youth and the family. Other community resourcesand supports can be accessed as well, if the needsidentified for the family require it. This year 25 youthwere referred to the program.SECTION 23: THE EDUCATION CENTRE:DAY TREATMENT PROGRAMYouth Services Bureau, in partnership with the school,Le Transit, offered a day treatment class for the fourthyear in a row. The class at the Education Centrewelcomed 12 young Francophone youth, grades 7and 8, who were exhibiting defiant and aggressivebehaviour. The schools from the two French languageschool boards in Ottawa wanting to refer a youthto the program had to submit their request to theCoordinated Access Committee, the sole point ofaccess for all day treatment programs.The program offers individual instruction and a wholerange of specialized workshops designed to meetthe needs of our clients: anger management, stressmanagement, conflict resolution, and social skillsinstruction. The team evaluates the individual, familyand community needs of the client and works to putin place all the services necessary to bring about apositive outcome.A warm and collaborative atmosphereIn spite of limited resources, the Education Centreteam continues to work passionately to offer atreatment program that follows best practiceguidelines. In its fourth year, the team has served12 students with complex needs, both in relation totheir school work and their behaviour. After morethan a two month period of adjustment, the teamsuccessfully restored a positive and warm groupdynamic which lasted for the year. The group dynamicallows the youth with great difficulties to blossom,grow, develop a pleasure for learning and adopt soundvalues to guide their choices and their behaviour.ActivitiesThis year the youth at the Education Centreparticipated in several extracurricular activities suchas downhill skiing, tobogganing, skating, a visit tothe Museum of Science and Technology, a visit toBonnechere Caves, etc. The youth also participatedin several cooking classes where they had to usemathematical concepts while learning to cookdifferent meals.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 33


Service Activities:Served: 12 unique clients (all boys) from April 2006to March 2007Outcomes:One client was integrated back into the regularschool setting;One client was integrated into a specializedprogram;4 clients are currently partially reintegrated andwill be fully reintegrated in September;One client had to end his placement;One client had to end his placement due to a moveout of the service area;4 clients will continue in the program.Services for clients and families served during theyearFrom Youth Services Bureau: 6 youth receivedindividual counselling; 4 youth received familycounselling; there was collaboration with theIntegrated Crisis Services.Professional Consultation Services:2 youth had consultations with a psychiatrist;2 youth received remedial instruction assessments;10 youth received psychological assessments.Four students from the University of Ottawa offeredtutoring services to 5 youth in the program as partof their training curriculum. These students choseto offer their services to the youth in the program inorder to complete the hours of community servicerequired by the University. This experience was aresounding success.Two youth also received financial support throughthe Coordinated Access Committee to allow themto participate in extracurricular sport activities.One of them participated in two Ottawa UniversityGG’s basketball camps, while another received abicycle to give him access to some physical activity.The Education Centre team always works in closecollaboration with different community agencies tosupport the youth enrolled in the program.LA RELANCEDuring the 2005-2006 school year the Ontario Ministryof Education informed us that the strict schooldiscipline programs that were being offered acrossthe province would be in transition and would ceaseoperations at the end of the 2007-2008 school year.During the past two years representatives from theMinistry enhanced the programming for La Relanceand were able to offer more support services tothe school boards. Their main objective was for theschools to become self-sufficient in dealing withbehavioural problems with high needs students withintheir schools. The program continued to offer trainingas well as support through the use of multidisciplinaryteam consultation to the different schools withinthe three different French language school boards.Among the services offered was training for the schoolpersonnel around behaviour management within theclassroom as well as support services for students andtheir families who were struggling.To be able to meet the goals set out by the Ministryof Education, the program mandate for La Relancechanged for the 2006-2007 school year. Services werenow being offered to the students who were fullyexpelled, partially expelled and students with repeatsuspensions. In order to make this change happenthe three French language school boards providedadditional funding to supplement the funding alreadyprovided by the Ontario Ministry of Education. Twosites were chosen to provide the service, one in Ottawaand the other in Hawkesbury. Each site offered thestudents and their families an educational componentas well as individualized support and intervention. Thestudents with a full suspension were given high priorityfor the service.The Ottawa site offered the service to two studentswho had been fully expelled and nine students whowere partially expelled (meaning that they couldreturn to their school the following year; however,they were unable to return during the current schoolyear). The Hawkesbury site offered services to a totalof twelve students who had either a partial expulsionor who had been suspended. Counselling serviceswere offered to the students and their families byprofessional clinical counsellors in both of the sites.The Ottawa site was provided counselling servicesby the Youth Services Bureau of Ottawa, and theHawkesbury site was provided counselling servicesthrough the Child and Adult Services of Prescott-Russell. As always, an individualized intervention planwas provided to the family that would address theneeds of the youth and/or family using a strengthbasedapproach.The Working Committee that was established in 2005-2006 which gathered representatives from all threeparticipating school boards along with the staff fromthe Bureau spent the last school year reviewing andresearching programs and approaches that were beingused in different school settings that could help34Youth Services Bureau of Ottawa - Annual Report 2006 / 2007


support the work being done with high-risk, high-needstudents. The Positive Behaviour Intervention andSupport program was identified as being a programthat had a lot of potential and could be used in ourschools. A funding application was submitted tothe Ontario Ministry of Education and was approved.The Youth Services Bureau of Ottawa in partnershipwith the three different school boards is now in theimplementation phase of this new initiative.RESEARCH UNIT APRIL ’06 – APRIL ‘07Research Consulting Grants Awarded• Northern Youth Services• PlayWorks Partnership• Ontario Ministry of Child and Youth Services• Ontario Ministry of Community Safety andCorrectional Services• National Crime Prevention Strategy, Departmentof Public Safety CanadaOngoing Projects• Gender-Responsive Program Development forthe Ontario Ministries and Organizations acrossOntario• Gang Intervention and Evaluation consulting forDepartment of Public Safety Canada.• Program Development for Evidence-BasedInterventions with Severely Violent Youth forOntario Ministries and Organization acrossOntario.• Expert Witness Testimony on gangs and youthhomicide.PublicationsGovernment Reports• The Cost of Excluding Ontario’s Youth from Play.Playworks Partnership. Toronto. 2006.• Parental knowledge of child-reported bully-victimand sexual harassment problems in seven Canadianschools: Implications for policy and programdevelopment. Ottawa: National Crime PreventionStrategy, Department of Public Safety andEmergency Preparedness. 2006Youth Services Bureau Reports• Evidence-based Services for Youth withDevelopmental Disabilities, 2007.In Press• Wounded Boys, Heroic Men: An Evidence-basedProgram for Breaking the Cycle of Violence in HighRisk Young Men Aged 12 - 20 Years. Facilitator’sManual.• Wounded Boys, Heroic Men: An Evidence-basedProgram for Breaking the Cycle of Violence in HighRisk Young Men Aged 12 - 20 Years. Youth Manual.Conference Keynote Presentations and ConsultingWork• Keynote Speaker, I Am Safe Bullying Conference, April4, 2007, Ottawa. Title: Unwrapping Masculinity:Showing Boys How To Be A Man Differently.• Plenary Address, I Am Safe Bullying Conference, April2, 2007, Ottawa. Title: See No Evil, Hear No Evil: TheParents Are Out to Lunch.• Keynote Speaker, National Crime Prevention CentreLearning Day, Department of Public Safety, April17, 2007, Ottawa. Title: Youth Gang and ViolencePrevention.• Quinte Coordinating Committee to End Violenceagainst Children and Youth, March 20 – 22, 2007,Belleville, ON. Title: Community Strategies to EndViolence Against Children and Youth.• Quality Programs for Young Men and YouthWomen in the Youth Justice System, NorthernYouth Services, February 27 – March 2, 2007,Sudbury, ON.• Quality Programs for Young Men in the Youth JusticeSystem. Ontario Ministries of Child and YouthServices and Community Safety and CorrectionalServices, December 4 – 6, 2007, Trenton, ON• Quality Programs for Young Men in the YouthJustice System, YSB Youth Justice Services,November 29 – 30, 2006, Ottawa.• Bureau des Services a la Jeunesse et EcolesCatholiques de l’est de L’Ontario. Formationen Justice Réparatrice et les jeunes, le 27 – 28Novembre, 2006, Ottawa.Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 35


• Quality Programs for Young Men in the Youth JusticeSystem. Ontario Ministries of Child and YouthServices and Community Safety and CorrectionalServices, November 14 – 16, 2006, Thunder Bay,ON.• Keynote Speaker, Probation Officers Association ofOntario Annual Conference, November 7, 2006,Stratford, ON. Titles: Quality Programs for YoungMen in the Youth Justice System; The Trauma –Offending Link.• Quality Programs for Young Men in the Youth JusticeSystem. Ontario Ministries of Child and YouthServices and Community Safety and CorrectionalServices, October 17 – 20, 2006, Sault St. Marie, ON• Quality Programs for Young Men in the Youth JusticeSystem. Ontario Ministries of Child and YouthServices and Community Safety and CorrectionalServices, October 3 – 5, 2006,Toronto.• Gender-Responsive Programs for Young Women inthe Youth Justice System. Ontario Ministries of Childand Youth Services and Community Safety andCorrectional Services, April 18 – 21, 2006, Kingston,ON.• Quality Programs for Young Men in the Youth JusticeSystem. Ontario Ministries of Child and YouthServices and Community Safety and CorrectionalServices, May 23 – 25, 2006, North Bay, ON.STAFF SERVICE AWARDS5 Years – 2002Chantal CharleboisRachel HammerVicky MaloneyDavid McLeodAndrea PonciaNicole Richardson15 Years – 1992Michelle EarleChristine GrahamPascal HamelinColette KelsoFUNDERS10 Years – 1997Lawren HillSheila KennedyDave Wiseman20 Years - 1987Pam Storey BakerCarl SullivanKen Yeomans30 Years – 1977Judy PerleyMinistry of Children and Youth ServicesMinistry of Children and Youth Services, Youth JusticeDivisionMinistry of FinanceMinistry of Health and Long-Term CareMinistry of Training, Colleges & UniversitiesGovernment of Canada (Service Canada)City of OttawaUnited Way OttawaTrillium Foundation36Youth Services Bureau of Ottawa - Annual Report 2006 / 2007

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