3 years ago




MENTAL HEALTH SERVICESYSB’S INTEGRATED CRISIS SERVICESPresenting Issues: Reasons for Contact by MobileCrisisLast year the Youth Services Bureau was selected bythe Ministry of Children and Youth Services (MCYS)as the single service provider for bilingual crisisservices for children, youth and families for the City ofOttawa, integrating the Residential Crisis Unit with theMobile Crisis Service. The integration was successfullyimplemented on April 1, 2006.Services ProvidedThe Integrated Crisis Team provided service to 1,403unique clients with a total number of contacts being7,142 throughout the year. This involved telephonecrisis counselling, home-based interventions, shorttermstabilization in residential facility, and follow-upcounselling. The Crisis Line is available 24/7, homebasedinterventions occur between the hours of 4:30p.m. and midnight from Monday to Friday and from11:00 a.m. to 11:00 p.m. on Saturdays and Sundays. Theresidential component is also available 24/7.Crisis staff supported youth and families referred bythe YSB intake team, providing counselling while theywere in the process of completing their assessment formental health services and/or while waiting for service.The team’s collaboration with multiple communitypartners resulted in the provision of crisis support fortheir existing clients and the referrals of youth, childrenand families to the appropriate agency. Over theyear, staff training was ongoing and included suicideintervention (ASIST), crisis intervention (CPI), as well ascrisis and solution-focused therapy.Presenting Issues %AbusedAbuserAddictionBasic NeedsCrimeCultural IssuesEducationEmploymentFamilyGenderMental HealthRelationshipsSelf-HarmSexual OrientationSuicideInformation Unavailable1%1%6%4%4%0%7%0%41%0%11%13%4%0%3%5%Possible Involvement Was AvertedPossible Involvement wasAvertedCASCrisis BedHospitalPoliceOtherNot Applicable%14%18%10%14%7%37%Youth Services Bureau of Ottawa - Annual Report 2006 / 2007 27

Outcomes of Crisis CallsOutcomes %Call Outside ProfessionalFollow-Up with ParentFollow-Up with Youth/ChildGo MobilePlace in Crisis Residence(stabilization)Resolved7%9%3%12%7%62%Thank you all very much for the help you have givenme. I intend to listen to my “Self-Talk” more often nowA thank you card from a youth after receiving avisit from our serviceTo the staff of the Crisis CentreYour professionalism, sensitivity and overall caring approachwas so appreciated. A job well done. Thank you!A thank you card from parentsService ActivityTotal Unique Clients Served: 1,403Total Number of Contacts: 7,142Service Language:English: 92.8% French: 7.2%Gender: Female: 60% Male: 40%Residential UnitUnique Clients: 235Gender: Female: 48% Male: 52%Language: English: 91% French: 9%Total days of care: 1,088Eastern Ontario’s New Integrated CrisisResponse Servicewww.icrs.caChildren, youthand familiesacross EasternOntario now haveaccess to a crisis line 24 hours a day, seven days a week.Eastern Ontario region includes Ottawa, Renfrew,Stormont, Glengarry and Dundas. The new crisisservice is also linked to Prescott-Russell’s existing crisisline. The Child, Youth and Family Crisis Line for EasternOntario is a new bilingual telephone service designedto provide immediate and longer-term professionalsupport to children and youth ages 18 and underwho are experiencing a crisis, as well as their families.In Ottawa, young people who are in crisis or adultsconcerned about a young person, can call613-260-2360, including in the evenings and onthe weekends, to get in touch with a trained crisisprofessional who can assess how to respond to theirneeds. Outside Ottawa, the toll-free number is1-877-377-7775.The Crisis Line is the entry point to the new IntegratedCrisis Response Service which brings togethernine major child and youth agencies, resulting in acomprehensive crisis support and intervention serviceacross the Eastern Region. The Youth Services Bureauof Ottawa is the host agency for the service. Thedevelopment of the Child, Youth and Family CrisisLine for Eastern Ontario was supported by the OntarioMinistry of Finance’s “Strengthening our Partnerships”Initiative, as well as by the Ministry of Children andYouth Services. The goals of the SOP Initiative are toimprove client service, increase efficiency, strengthenpartnerships among provincially-funded agencies, andincrease modern controllership capacity in the broaderpublic sector.28Youth Services Bureau of Ottawa - Annual Report 2006 / 2007

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