Several sockets - support - Belgacom

✔ You have several socketsB. You do not have a 6-pin socketA home can have several sockets. The Belgacom line however enters only through one socket.Let’s call it the «first connection point».To ensure that Belgacom TV and your Internet connection work properly, it is essential that youfind the «first connection point», and equip it with a VDSL2 filter.Disconnect all the devices that are plugged inAlso remove any filters on your socket.You don’t need them anymore.Examples of filtersIf none of the sockets in your home is a 6-pin socket,you need to find the first connection point.1 Prepare the necessary equipment.Pliers or a peeling knife and a screwdriver.or +Two scenarios are possible:A. Among your sockets, you have one 6-pin socket.B. Among your sockets, you do not have a 6-pin socket.A. You have a 6-pin socketIf one of the sockets in your home is a 6-pinsocket, it must be the first connection point.1 Plug the VDSL2 filter provided into the socket.Alarm center, fax and/oranswering machineIf you have an alarm system, a fax and/oran answering machine, contact Belgacom.The buttons on the VDSL2 filter2 Look for the first connection point.A. Unscrew the lid of the junction box you think is the first connectionpoint. Usually, it is in the hall, cellar or garage, on the street side andbears a RTT or Belgacom logo.Below are the most frequent types of boxes:OFFONTESTNoteEach time we show you the interiorof a socket, we will choose the mostpopular model.As shown below:Are the buttons on the VDSL2 filterpointing upwards?1000 ADSL LPIf you have another model, the procedureis similar.2 Test your telephone connection (optional).If you use a telephone connected to a traditional line(i.e. not a telephone via the Internet), you can check the connection:B. Take note of the position of the wires or photograph them.Determine which wires give the dial tone and which are intendedfor an additional connection point.How do you know which pairof wires gives the dial tone?C. Detach the wires.3 Check whether the socket you have just dismantledis the first connection point.Now test your telephone on all the sockets of your home.1. This pair of wires is contained in a cablewhich often has a larger diameter thanthe other pairs.2. If the fixing screw of your socket is at thebottom, this pair of wires is connected onthe left (A B terminal).A. Unplug the 5-pin plug ofthe telephone connector.Your connection point is now readyto connect your modem.page 16B. Plug the telephone connectorinto the connection socket.C. You can now check your connection.To do so, dial 0800 55 060. If you hear themessage «You have dialed a Belgacom testnumber», your connection is in order.Scenario A:You do not obtain a dial tone anywhere.The socket you have just opened is the «first connection point».Proceed to point 4 on the next page.6 7

Scenario B:You obtain a dial tone at a socket, but not the one you openedThis socket is your first connection point.- Reconnect the wires of the open socket and close the lidof the box.- Open the junction box which gave you a dial tone.You have a surface-mounted socket1 Open the new connection socket.Proceed to point 4.Scenario C:You obtain a dial tone at several sockets.The first connection point is probably one of the sockets at whichyou still have a dial tone, upstream of the one you opened.Close the socket which you opened and repeat the procedurewith the sockets which give you a dial tone until you find thefirst connection point.dial tonenodial tone2 Prepare the mounting plate.dial tone4 Remove the existing socket.The existing connection socket must be completely removed,so that you can replace it with the VDSL2 connection socketprovided. If a filter has been plugged into your socket (see page 6),it must also be removed.5 Determine what type of connection youhave and attach the new socket provided.A. Carefully remove the centralblock of the plate by unfasteningthe little clips one by one.B. Open the white flap.C. Pierce through the plate’sattachment points.Does the entry cable of the connection runalong the walls?Does the entry cable of the connection pointcome out from a hole in the wall?Surface-mounted socketorFlush-mounted socketD. Close the white flap.E. Make an opening for the cablein the plate with pliers or smallkitchen knife.F. Also make an opening for thecable in the cover.page 9 page 12G. Attach the mounting plate tothe wall.H. Reinstall the block on themounting plate.8 9

3 Determine the position of the mounting plate and attach it to the wall.5 Lift the lid of the junction box and plug in the VDSL2 filter.A. Hold the mounting plate in thedesired position on the wallB. Make sure the wires can bereconnected on the appropriateconnector blocksC. If necessary, move the mountingplate or rotate it a quarter turn.6 Test your telephone connection (optional).If you use a telephone connected to a traditional line(i.e. not a telephone via the Internet), you can check the connection:4 Connect the wires to the connector blocks.Connect the wires to theconnector blockStart by turning the screws inanti-clockwise direction.Introduce the wires. Block the wires byscrewing in clockwise direction.A. Connect the two wires whichgave the dial tone to the blackconnector blockB. Connect the wires intended for anadditional connection point to the greenconnector block. If unconnected wiresremain, carefully fold them in the insideof the block, making sure the free pairsdo not touch the metallic parts.A. Unplug the 5-pin plug of thetelephone connector.B. Plug the telephone connectorinto the new connection socket.C. You can now check your connection.To do so, dial 0800 55 060. If you hear themessage «You have dialed a Belgacom testnumber», your connection is in order.Your connection point is now ready to connect your modem.page 1610 11

You have a flush-mounted socketYou have to mount the VDSL2 connection socketonto the flush-mounted junction box using special mounting feet.1 Open the new connection socket.Easier with a flush-mountedjunction box.You can buy a flush-mounted junction boxspecially adapted for VDSL2 connections.For this, it is best to drop by a Belgacompoint-of-sale.D. Then stick the bottom of the clampto the back of the mounting plate.E. Insert the screws into the holeson the front of the plate.F. Insert the mounting feet into theclamp. Slightly tighten the nuts onthe end of the screws.2 Prepare the mounting plate.orandG. Place the elastic band aroundthe mounting feet.A. Carefully remove the centralblock of the plate by unfasteningthe little clips one by one.B. Open the white flap. C. Punch out a hole at thetop or bottom of the plate,depending on where thewires must enter.D. Punch out the screwholes of the plate and letthe wires through.4 Determine the position of the mounting plate and attach it to the wall.3 Prepare the mounting system (clamp/feet).clampfeetA. Take the mounting systemfor the flush-mountedconnector block.B. Unscrew the screws so thatyou can separate the variouscomponents.C. Stick the two-sided adhesivetape on the part designed forthis purpose.A. Pull the wires through the openingand place the mounting plate againstthe wall.B. Screw in the screws to mount the plateonto the wall (see page 12).12 13

6 Lift the lid of the junction box and plug in the VDSL2 filter.C. Close the white flap.D. Reinstall the block on themounting plate.E. Make sure the wires canbe reconnected to theappropriate connectorblocks. If necessary, movethe mounting plate orrotate it a quarter turn.7 Test your telephone connection (optional).If you use a telephone connected to a traditional line(i.e. not a telephone via the Internet), you can check the connection:5 Connect the wires to the connector blocks.Connect the wires to theconnector blockStart by turning the screws inanti-clockwise direction.Introduce the wires. Block the wires byscrewing in clockwise direction.A. Unplug the 5-pin plug of thetelephone connector.B. Plug the telephone connectorinto the new connection socket.C. You can now check your connection.To do so, dial 0800 55 060. If you hear themessage «You have dialed a Belgacom testnumber», your connection is in order.A. Connect the two wires whichgave the dial tone to the blackconnector blockB. Connect the wires intended foran additional connection pointto the green connector block.If unconnected wires remain,carefully fold them in the inside ofthe block, making sure the free pairsdo not touch the metallic parts.Your connection point is now ready to connect your modem.page 1614 15