Job Description Executive Director, Workers' Compensation Programs

Job DescriptionWashington Hospital Services (WHS) believes that each employee makes a significant contribution to oursuccess. That contribution should not be limited by the assigned responsibilities. Therefore, this positiondescription is designed to outline primary duties, qualifications and job scope, but not limit the employeenor WHS to just the work identified. It is our expectation that each employee will offer his/her serviceswherever and whenever necessary to ensure the success of our endeavors.Job TitleExecutive Director, Workers’ Compensation ProgramsPosition Rating Exempt% FTE 100%Effective Date February 2012Purpose of Position:Responsible for the overall management, operations, and performance of the workers’ compensation program forWashington Hospital Services and serves as principal staff and secretary to the boards of the Public Hospital DistrictWorkers’ Compensation Trust and Washington Hospitals Workers’ Compensation Trust. Develops annual programs andoversees day to day activities of the program and provides supervision to program staff.Essential Job functions and Accountabilities% of time Function Goal Outcomes60% Program Managementand OperationEnsure effective, efficientoperations to meet programobjectives and the Vision, Missionand Values of the Boards ofTrustees.Develops policies and procedures forthe program.Promotes the program’s purposes andgoals to members.Maintains an effective industrialinsurance claims and safetyprogram focused on meetingstatutory and regulatoryrequirementsPromotes use of best practices inclaims management and employeesafety.Working with the WSHA financedirector, develops, implements, andmonitors budgets for the Trusts andtrust programs.Operates the program withinapproved budget amounts.Ensures program operation is withinparameters set by Boards of the trustsand WHS and is compliant with themandates for the MembershipAgreement, Trust Agreement, andbylaws of the two trusts.Reports to trust boards on programresults and budget performance.Keeps the Chairs of the Boardsinformed on key issues related tooperations and organization of theprogram.Plans board agendas, meetings andactivities. Develops policy onsignificant workers’ compensation

issues for board approval. Consultswith legal counsel on bylaw andmember agreement updates and otherlegal documentation as required.Responsible for long-range planningand program needs, develops actionplans and budget to support thoseneeds and presents information to thetrust boards.Analyzes major issues and trends inthe industrial insurance industry andevaluates impact on memberhospitals in the administration ofworkers’ compensation programs.Develops proposed policies andaction plans that affect the selfinsurancestatus in member hospitals.Communicates information on trendsand changes in workers’compensation insurancelaw/regulations to staff and members.Represents the workers’compensation trusts andWHS/Washington State HospitalAssociation as appropriate to otherhealth care institutions, governmentagencies, health care providers,responding to inquiries and particularconcerns regards workers’compensation and safety issues.Works with Supervisor of ClaimsServices and claims staff on policies,procedures and overall programactivities including a schedule ofclaim reviews at hospital sites,webcasts, etc. Travel for in-serviceseminars as necessary.Works with Safety Coordinator andstaff on policies, procedures andoverall program activities including aschedule of safety visits at hospitalsites, webcasts, etc. Oversee SafetyCoordinator work on safety contests.Travel for in-service seminars asnecessary.Works with communication staff formember documents such as

Membership Reports and Trust notesNewsletter development and WebsiteManagement.Insures reporting of Medicare Set-Asides, SEIDERS, ISO and all otherreporting is completed timely.20% Policy work with boardsand externalstakeholdersWorks with the boards to developpolicy positions on significantworkers’ compensation and safetyissues.20% Staff leadership andsupervisionEmployees understand andaccomplish organizational goalsand priorities.Highly motivated and productivestaff.Staff increases its skills andknowledge.Adherence to WHS PersonnelPoliciesParticipates locally and nationally inworkers’ compensation and safetyactivities and may serve oncommittees or the boards of theWashington Self-InsurersAssociation or Association ofWashington Business or otherentities.Serves on and participates as amember of the WSHAPolicy/Advocacy teamParticipates in the legislative processin connection with workers’compensation legislative proposalswhich affect the health care industry..Supervises direct reports of: Supervisor of ClaimsServices of Workers’Compensation ProgramSafety Coordinators ofWorkers’ CompensationProgramPart time CommunicationsCoordinatorProgram AssistantResponsible for or oversees asappropriate:Hiring, disciplinary actions,and terminationsAnnual employee evaluationincluding careerdevelopment planning.

Regular performancefeedback.Promotion of harmonious,efficient and effectiveworking relationshipsamong all staff includingteam building as needed.Clear communication withand among staff and clearexpectations of staffbehavior.Information and resourcesnecessary to complete jobs.Consultation and problemsolving as requested.Notification of continuingeducational opportunities.Oversight of contract staffand consultants.Promotes professionaldevelopment of staff to meetregulatory requirements.OngoingTraining anddevelopmentMaintain and increase skills andknowledge. Develops performancestandards annually forbonus opportunity basedupon individual and groupstandards.Participates in relevant training anddevelopment opportunities.Ongoing Support team efforts Good working relationships and arespected and valued member ofWSHA.Ongoing Customer Service Promote a high quality organizationthrough expertise andresponsiveness in all businessdealings.Be available to help other staff aswork levels and priorities change.Performs other duties as assigned.Provide a high level of customerservice. Develop good workingrelationships with internal andexternal “customers.”Facilitate satisfactory communicationand resolution of problems amongstaff and clientele.

Principle Interactions and PartnershipsBoard, Public Hospital District Workers’ Compensation TrustBoard, Washington Hospitals Workers’ Compensation TrustWHS/WC staffPresident WHS/General Legal Counsel WSHAWSHA Finance DirectorAdministrators and Other Employees of Program MembersWashington Self-Insurers AssociationAssociation of Washington BusinessDepartment of Labor and IndustriesBudgetary ResponsibilityResponsible for developing and working within budgets for the PHD Workers’ Compensation Trust andthe Washington Hospitals Workers’ Compensation Trust.Level of AuthorityResponsible for supervision of all workers compensation program staffDirect reports include: Supervisor of Claims Services of Workers’ Compensation Program Safety Coordinators of the Workers’ Compensation Program Program Assistant Communications Coordinator Other personnel as necessary. ConsultantsSpecific Job Skill RequirementsRecent workers compensation experience with laws, regulations, polices, and procedures required.Washington State workers compensation experience preferred.Excellent communication, organization and strategic planning skills.Excellent management skills, motivation and team building and interpersonal relationship skills.Working knowledge of federal and state labor laws and federal and state legislative processes.Management of multifaceted projects in conjunction with day-to-day activities.Ability to meet deadlines.Public speaking skills.Hospitals and health care experience preferred.Association Management preferredStrong customer services skills.Attention to detail.Ability to read, write, speak, and understand EnglishPhysical ability to use office equipment including copiers, fax machines, phones, and computer hardware.Strong working knowledge of personal computer based word processing, and spreadsheet applications(Microsoft Word, Access, and Excel).Educational and Licensing RequirementsA minimum of five years recent experience in workers’ compensation claims management required withWashington state experience preferred. BA/BS Degree required. Graduate degree is a plus.Job ConditionsPosition requires working in an office environment and with usual office equipment including copiers, faxmachines and computers with heavy phone usage Overnight travel both within state and out of state maybe required up to approximately 10% of time.Reports to:

Board, Public Hospital District Workers’ Compensation TrustBoard, Washington Hospitals Workers’ Compensation TrustPresident WHS/General Legal Counsel WSHA