Fusion Applications – Changing the Game - HrOUG

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Fusion Applications – Changing the Game - HrOUG

Fusion ApplicationsChanging the GameRovinj, 17 th October 2012Gregor RaymanPartner Programs and Technology Adoption Office ECEMEA1 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Safe Harbor StatementThe following is intended to outline our general product direction. Itis intended for information purposes only, and may not beincorporated into any contract. It is not a commitment to deliverany material, code, or functionality, and should not be relied uponin making purchasing decisions.The development, release, and timing of any features orfunctionality described for Oracle’s products remains at the solediscretion of Oracle.2 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


ORACLE’S APPLICATIONSTRATEGYCOMPLETE SOLUTIONSCOMPLETE CHOICE3 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Agenda• Why and How we did Fusion Applications• The Power of Fusion Applications• How it Plays together: Fusion CRM• Opportunities for Partner Business - Why should you care?• Q & A4 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


The Making of Fusion CRMBest Practice Business Processes BasedUpon Hundreds of Years of LearningPeoplesoft, E-Business Suite, Siebel, andJD EdwardsInfused with Web 2.0Role-Based User Experience,Collaboration, Interactive BusinessIntelligenceBuilt on Oracle Fusion MiddlewareIndustry Leading, OpenStandards-Based Platform6 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Agenda• Why and How we did Fusion Applications• The Power of Fusion Applications• How it Plays together: Fusion CRM• Opportunities for Partner Business - Why should you care?• Q & A8 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


FUSION APPLICATIONSTHE NEW STANDARDFOR INNOVATIONTHE NEW STANDARDFOR WORKTHE NEW STANDARDFOR ADOPTIONCOMPLETE SUITE THAT ISEASY TO CONFIGURE ANDEXTENDCOMPLETE USER EXPERIENCE THATSHOWS YOU WHAT YOU NEED TOKNOW AND DOCOMPLETE CHOICE OF OPTIONS,FROM CLOUD TO DEVICE ANDMODULE TO SUITE9 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


THE NEW STANDARD FOR INNOVATIONCOMPLETE SUITEFUNCTIONAL BREADTHEASY TO CONFIGURE & EXTEND10 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


100+ FUSION APPLICATIONS MODULESGeneral LedgerPayments &CollectionsFinancial ManagementCommon ModulesAccountsPayableAccountsReceivableAssetMgmtCash &Expense MgmtIntegrated BI, Social &ExtensibilityHuman Capital ManagementGlobal HumanResourcesWorkforceCompensationGlobalPayrollWorkforceLifecycle MgmtTalentReviewNetwork @WorkBenefitsPerformance& Goal MgmtIntegrated BI,Social &ExtensibilitySupply Chain ManagementProduct MasterData MgmtInventoryMgmtDistributedOrderOrchestrationCostMgmtGlobal OrderPromisingShipping &ReceivingIntegrated BI, Social & ExtensibilityProject Portfolio ManagementProcurementCustomer Relationship ManagementProjectCostingProject ControlProjectBillingProjectIntegrationGatewayProjectPerformanceReportingProjectContractsPurchasingProcurementContractsSelf-serviceProcurementSupplierPortalSourcingSpend &PerformanceAnalysisCustomerMasterIncentiveCompensationSalesMobile & OutlookIntegrationMarketingTerritory &Quota MgmtIntegrated BI, Social & ExtensibilityIntegrated BI, Social & ExtensibilityIntegrated BI, Social & ExtensibilityGovernance, Risk & ComplianceFinancialComplianceIssue & RiskManagerAccessControlsTransactionControlsConfigurationControlsIntegrated BI, Social &Extensibility11 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


THE NEW STANDARD FOR WORKCOMPLETE USER EXPERIENCEEMBEDDED INTELLIGENCESOCIAL13 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


INNOVATION WORKER PRODUCTIVITY14 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


EMBEDDED SOCIALActivity Streams provide realtime updatesNetwork at Work allows youto build collaborative teamsDiscussion forums fuelcollaboration on importanttopicsSocial networking accessvia Facebook & LinkedInintegration16 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


EMBEDDED BUSINESS INTELLIGENCEDashboardsMulti-dimensionalCalculationsDecision SupportReal-time Optimization17 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


CHOICE OF DEPLOYMENTPUBLIC CLOUDPRIVATE CLOUDON PREMISEHYBRID19 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


20 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.cloud.oracle.com


FUSION ON MOBILE DEVICES21 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Agenda• Why and How we did Fusion Applications• The Power of Fusion Applications• How it Plays together: Fusion CRM• Opportunities for Partner Business - Why should you care?• Q & A22 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application SuiteGeneral LedgerPayments &CollectionsOracle FusionFinancial ManagementCommon ModulesAccountsPayableAccountsReceivableAssetManagementCash & ExpenseManagementKPIs, Dashboards,& Extensibility FWGlobal HumanResourcesCompensationManagementGlobalPayrollOracle FusionHuman Capital ManagementWorkforceLifecycleManagementTalent ReviewNetwork @ WorkBenefitsPerformance& Goal MgmtKPIs,Dashboards,ExtensibilityProduct MasterData ManagementInventoryManagementOracle FusionSupply Chain ManagementDistributed OrderOrchestrationCost ManagementKPIs, Dashboards,& Extensibility FWGlobal OrderPromisingShipping &ReceivingOracle FusionProject Portfolio ManagementProject CostingProject ControlProjectBillingProjectIntegrationGatewayKPIs, Dashboards,& Extensibility FWProjectPerformanceReportingProject ContractsPurchasingProcurementContractsOracle FusionProcurementSelf-serviceProcurementSupplier PortalKPIs, Dashboards,& Extensibility FWSourcingSpend &PerformanceAnalysisCustomerMasterIncentiveCompensationOracle FusionCustomer Relationship MgmtSalesMobile & OutlookIntegrationKPIs, Dashboards,& Extensibility FWMarketingTerritory & QuotaMgmtOracle FusionGovernance, Risk & ComplianceFinancialComplianceIssue & RiskManagerAccess ControlsTransactionControlsConfigurationControlsKPIs,Dashboards, &Extensibility FW23 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Access AnywhereDesktopOnline andOffline OutlookSmartphoneor Tablet24 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Fusion CRM SalesClosing the GAP• Know you have visibility into the forecast– Sales Dashboards: View all your key information inone place– Contextual Analytics: View relevant information asneeded in task– Real Time Forecasting: Always have the latest numbers– Mobile Analytics: Always have the information atyour fingertips• Deliver Pervasive Coaching– Assessments: Lead qualification guidance– Sales Process Coach: Guide reps on next steps to takein sales cycle– Sales Recommendations: Recommend the best collateraland references and product– Competitors: Competitor tracking and knowledgebase– Social Collaboration: Leverage and share knowledge withinthe team– Activity Streams: Track/discuss activities & opportunities & customers25 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Fusion CRM SalesClosing the GAP• Maximize Sales Pipeline– Customer 360: Holistic View of Relationship– Sales Prediction: Identify top opportunities based on pastsuccess and recommend best product to sell to customer– Lead Management: Align with marketing to drive highquality leads– Sales Campaigns: Make it easier for reps to prospect ontheir own• Drive Team Alignment– Territory Planning: Maximize sales coverage with optimalterritories in line with organizational goals– Quota Setting: Set achievable goals based on realopportunity– Compensation Plans: Drive desired behavior with the rightincentives– Performance Management: Monitor and manage behaviorto achieve goals26 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Why Fusion CRM Sales?1. Know you have visibility into the forecast2. Know your sales reps have proper coaching3. Know there is a strong pipeline of opportunities4. Know your resources are aligned for total success27 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Fusion CRM MarketingEliminate Issues• Know you are investing wisely– Marketing Dashboards: Gain visibility across marketing and sales– Customer Data Quality: Leverage one trusted source of truth– Customer Center: Provide real-time customer insight– Customer Segmentation: Drive highly targeted campaigns• Know you are aligned with sales to drive morerevenue– Sales Prediction: Identify whitespace and cross-sell opportunities– Multi-Stage Campaigns: Engage prospects across multiplechannels– Sales Campaigns: Empower sales reps with prospecting tools– Lead Management: Accelerate lead distribution and follow-up28 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


FluteSwirlP911.311Flute champagne carrierFlute champagne carrierFlute is a luxurious champagne carrier that makes sure your bottle of champagne(not included) and the glasses (included) arrive safely at their destination.Registered design®Flute champagne tasFlute is een luxueuze tas gemaakt van EVA die verzekert dat uw fles champagne(niet inclusief) en de glazen (inclusief) veilig op uw bestemming aankomen.Geregistreerd ontwerp®Flute ChampagnerträgerDer luxuriöse Flute Champagnerträger aus EVA ist ein praktisches Accessoire, umdie Utensilien für ein gemeinsames Glas Champagner sicher zu transportieren.Zwei Champagnergläser sind inkludiert, die Flasche ist nicht im Lieferumfangenthalten. Geschütztes Design®Pochette à Champagne FluteFlute est un porte-bouteilles de champagne de luxe fait à base de “EVA” quisécurise vos bouteilles de champagne (non fournies) et les verres (inclus) arriventen toute sécurité à votre destination. Modèle déposé®29 x 8,8 x 39 cm.P911.301Swirl wine carrierSwirl wine carrierSwirl is a luxurious wine carrier that makes sure your bottle of wine (not included)and the glasses (included) arrive safely at their destination. Registered design®Swirl luxe wijntasSwirl is een luxueuze wijndrager gemaakt van EVA die verzekert dat uw wijnfles(niet inclusief) en de glazen (inclusief) veilig op uw bestemming aankomen.Geregistreerd ontwerp®Swirl WeinträgerDer luxuriöse Swirl Weinträger aus EVA ist ein praktisches Accessoire, umdie Utensilien für ein gemeinsames Glas Wein sicher zu transportieren. ZweiWeingläser sind inkludiert, die Flasche ist nicht im Lieferumfang enthalten.Geschütztes Design®Pochette à vin SwirlSwirl est un porte-bouteilles de vin de luxe fait à base de “EVA” quisécurise vos bouteilles de vin (non fournies) et les verres (inclus)arrivent en toute sécurité à votre destination. Modèle déposé®39 x 8,5 x 29 cm.50 • XD Design 2013XD Design 2013 • 51


Agenda• Why and How we did Fusion Applications• The Power of Fusion Applications• How it Plays together: Fusion CRM• Opportunities for Partner Business - Why should you care?• Q & A32 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Extending Fusion AppsPersonalizationLocalizationCustomizationBusiness User• Adjust pages,reports, defaults,search criteria• Applied only for aspecific user• Adjustmentsmade duringruntimeBusiness Analyst• Modify/Create pages,reports, businessrules and processes• Applied for definedusers, roles,geographies• Designed inComposersDevelopers• Create new businessprocesses, modules,applications• Applied for definedusers, roles,geographies…• Developed inComposers andJDeveloper34 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Fusion Applications – Easy ExtensibilityFusion Applications can be easily extended to provide more capabilitiesApplication Composerenables business usersto extend the applicationwith new objects andattributesPage Composerenable businessusers to customizethe look and feelof the user interfaceProcess Composerenables businessusers to easilymodify businessprocessesReport Composerenables businessusers to easilycreate & modifyreports35 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Customizations and UpgradesCustom Changes Used To Hinder Upgrades• In Fusion Applications the Customizations are Meta-Data driven• No Changes to Application needed Upgrades Much Easier36 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Customization Development LifecycleDesign Test DeployRuntime ChangesSandboxes On the Production ServerDesign Time ChangesUse Designated Dev and Test EnvironmentsChoose Your Tools and Best Practices37 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


Customers Are Choosing Oracle FusionApplications38 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


39 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.More Information ….


Fusion Learning Centerhttp://fusionlearningcenter.oraclecorp.com40 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.Oracle Confidential: Not for Distribution


MyOracle.com Fusion CRM Portalhttp://my.oracle.com/site/ibu/portal/FusionApps/CRM/Overall/index.html41 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.Oracle Confidential: Not for Distribution


42 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


43 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.


44 Copyright © 2012, Oracle and/or its affiliates. All rightsreserved.

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