Claims Management - Thomas Miller

Flexible, practical claimshandling and problem solvingin tune with your business

The TMCM approachDo you face the challenge of the mounting financialcost of claims?Do you have to choose between insuring low-valueclaims at an uneconomic cost, and dealing with anever-increasing workload in-house?Do you feel stuck between manpowerconsiderations and the cost of conventionaloutsourcing?TMCM offers you a solution Legal, technical and commercial skills toimprove claims control Managing routine complaints as well ascomplex litigation Help mitigating uninsured losses Global emergency response experienceand network Consultative approach alongside your insurers Respectful of your business ethos Commonsense approach to costs Flexible rates and billing structures

Comprehensive expertisePeopleIllness, injury and death incidents are mercifully rare.But when they do occur they require sensitivehandling, and the sort of judgement which onlycomes from experience.We can guide you through the issues which follow. Workplace accident/illness Accidents involving customers and third parties Emergency medical arrangements Contractual entitlements Civil damages Occupational diseaseEnvironmentalEnvironmental damage attracts significant and,usually, adverse attention. Fast and practical adviceon minimising both the damage and your liabilitiesis essential.Public opinion demands that governmentsadminister severe penalties to alleged polluters. Pollution response Fines and litigation Advice on standards and regulations worldwidePropertyClaims for loss and damage to property may becommon, but issues of technical merit, true valueand jurisdiction can be challenging.When you have relationships with customers andproviders to consider, TMCM takes your lead and isalways sensitive to your commercial position. Negligent loss or damage Loss/damage due to breach of contract Major incident responseFinancialClaims may range from a simple fine to a high-valuedispute, even litigation, over performance or costs.We can focus quickly on the strength of yourposition and the best way to proceed without a legaltangle and spiralling costs. Fines and penalties Rejection of goods or services Alleged non-performance Business interruption Claims for additional costs

Enhanced serviceOur expertise and experience gives you betterinvolvement and oversight. We can pick-up anincident from the first phone call and see it throughto the end, or we can help you with an existingproblem.Emergency responseSerious incidents don’t always respect your businesshours, and occur where access to information,support and facilities is limited.The rapid deployment of TMCM and their localagents and experts will assist and advise at any timeof day or night and keep you updated.Property damage incidents Engage appropriate expertise to gatherevidence and mitigate further losses Appoint specialised consultants toinvestigate equipment failure, structuraldamage and fire Computer modelling of major incidents Advise on local and international laws whichmay affect claim value Arrange sale of damaged property andsource available replacementsClaims facilitation and investigationworldwideWhile you may feel comfortable handling claimsbrought in your own jurisdiction, you might bevulnerable where an incident has occurred abroador where the claimant or co-defendant is basedoverseas. We can assist with legal practicalities andsuspicious claims in any jurisdiction in the world.TMCM can step in to help with specific aspects of aclaim and give your risk managers an extendedreach and a clearer picture.Medical case management Sourcing of quality treatment and facilitiesworldwide Multilingual “doctor to doctor” conferences Monitoring of care and costs by qualifiedCase Managers Assisted repatriation or full medicalevacuation Immediate and follow-up care in thehome country Guidance on contractual and civil liabilities Advice on fines and penalties Defence of litigation Locate and interview claimants or witnesses Take statements and depositions Research assets and insurances Arrange medical examinations and treatmentVerify loss of use and business interruption Surveillance and investigation into theft and fraud Liaise with authorities on criminal andstatutory issues

Specialist servicesOccupational diseaseClaims for chronic illness allegedly suffered due toworking conditions can take years or decades to arise. Asbestos/respiratory conditions Noise-induced hearing loss Vibration White Finger (VWF) Repetitive Strain Injury (RSI) Carpal tunnel syndromeThe extended liabilities may have to be tracedthrough complex corporate histories. Co-defendantsor their insurers can be difficult to locate.TMCM has earned a deserved reputation fordealing with these complex and often tragic claimsfor major transport, industrial and insurance clientsin a sensitive, yet effective, way.Pre-employment medical schemesPrevention is better than cure. We can help youimplement systems to reduce the risk of medicalemergencies involving your employees.These medical examinations target problematichealth conditions for instance, back problems orheart risks for those working in remote areas.Clinics, many of them ISO 9001 compliant, areidentified in your employee source countries usinglocal expertise. They are monitored throughperformance records and audit visits to achieve ageneral standard higher than that previouslyavailable.We have helped develop schemes in the Philippines,Poland and Ukraine, and worked on schemes inIndia, Croatia, Romania, Australia and South Africa.Technical, legal and regulatoryconsultancyWe can provide qualified and experiencedconsultancy services in a range of other fields,including: Occupational Health and Safety (OHS) ISM audits for ship certification Engine and equipment surveys Immigration law and repatriation ofstowaways/illegal immigrants Ship construction and repair Pre-shipment goods surveys

Key contactsLondonPeter Jackson – Chief ExecutiveEmail: peter.jackson@thomasmiller.comTel: +44 (0)20 7283 4646Mob: +44 (0)7887 822 686NewcastlePatrick Bond – Claims DirectorEmail: patrick.bond@thomasmiller.comTel: +44 (0)1661 822 904Mob: +44 (0)7889 654 576NewcastleJohn Jones – General ManagerEmail: john.jones@thomasmiller.comTel: +44 (0)1661 822904Mob: +44 (0)7825 832 162NewcastleStephen Hunt – Assistant ManagerEmail: stephen.hunt@thomasmiller.comTel: +44 (0)1661 822 904Mob: +44 (0)7919 101 485Thomas Miller is a boutique insurance servicebusiness with an exceptionally strong service ethos.We thrive in areas where being able to deal withcomplex issues and build strong relationshipsreally matter.We manage some of the most important insurancemutuals in the international and professionalindemnity sectors. We also run other specialistinsurance businesses.Transport sector managed clubsHellenic War Risks, ITIC, TT Club, UK Defence Club,UK P&I, UK War Risks ClubProfessional indemnityBar Mutual, HAMIA, PAMIA, SIMIA, OPDUSpecialist servicesBLP, CODAL, Thomas Miller Claims Management,Thomas Miller Investment, Thomas Miller AdvisoryServiceswww.thomasmiller.com