Annual Report 2009 - New London Hospital

A Message to the CommunityThanks to you, our physicians, staff, volunteers and Board leadership, our hospital continues to provide quality patient careto our community. This year we celebrate many significant accomplishments from the completion of our building projectto the overwhelming generosity of the community that made our capital campaign so successful. New London Hospitalcontinues its proud service to our families and friends in the towns of Andover, Bradford, Croyden, Danbury, Elkins,Goshen, Grantham, Lempster, New London, Newbury, Newport, Springfield, Sunapee, Sutton, Washington, and Wilmot.We are pleased to share these notable achievements of our recent fiscal year, which ended on September 30, 2009.• Throughout the two-year construction period, the hospitalmaintained its focus on patient care, often moving services toa temporary location in order to continue to care for patients.Our patients were always our priority and we appreciate thecommunity’s patience with parking challenges and changingdirections within the hospital!• The Building Towards the Future project resulted in all privateinpatient rooms, new space for our providers, centralized patientregistration, expanded services for specialists such as ConcordOrthopaedics, a new rehabilitative and sports medicine area,new and expanded clinical space for pain management, oncologyservices and the Coumadin program, the return of pediatricservices to the hospital campus, and additional parking forpatients and visitors.• Community support for New London Hospital’s capital campaignexceeded our goal of $7.2 million at the end of a unique effortthat began with our groundbreaking in August 2007, making ourbuilding project possible.• The volume of our clinical services grew 3.3% over prior year inFY 2009.• The hospital’s provider practices were awarded the NHImmunization Project 2009 Award for Excellence in ClinicalEducation for the development of a staff manual onimmunizations.• The Barbara Jane Baker Memorial Laboratory again completeda successful survey by the College of American Pathologists.• The Clough Extended Care Center had a successful statesurvey and has been designated a 5-Star facility by the Centersfor Medicare and Medicaid.• We continue to ensure that we have quality providers to meetthe primary care needs of our patients and we strive to providethe specialty services appropriate for our hospital. CeceliaVicuna-Keady, APRN, joined the provider team at Newport