4. Developing the Plan - SPAD

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4. Developing the Plan - SPAD

Typically the more accessible areas by LPT reflect the rail corridors within Kuala Lumpur. Withinthe central area of KL there is a strong focus on the LRT corridors. The map does show that areasto the north and west of the region generally have less accessibility than to the south. Thereforefor LPT; only those employers close to a rail or LRT line have good access to the workforce andsimilarly those residents living close to such lines have greater access to employment by LPT.Figure 2.5: Accessibility- Number of Employees within a 75 minute catchment-20102.6) Service Reliability and EfficiencyMaximising the reliability of existing systems can help enhance both their attractiveness andincrease capacity. Each train or bus cancelled or delayed will undermine the attraction of theservice and reduce capacity. Indeed often it is the uncertainty of unreliable services that detersusers more than the actual frequency or journey time. Similarly, poor efficiency will be likely toresult in poorer overall service quality (and potentially volume), the need for higher fares thannecessary as well as worse financial results.It has not been possible to establish clear benchmarks of existing performance of the LPToperators, but one focus of the LPTMP must be to ensure that all operators are providing asefficient and reliable services as reasonably practicable. In the absence of monitoring andbenchmarking information it is impossible to judge whether the operators are providing the bestpossible services at the best value. The lack of robust monitoring also makes it difficult to putcomplaints into context.The conclusion is that a system of robust monitoring, benchmarking and reporting needs to be putinto place for all LPT operations. Should this identify weaknesses (including the use of reasonablecomparator systems) then action plans need to be developed to address these weaknesses and toensure that they are not replicated in the design and planned operation of system enhancements,extensions and new lines.Page 18

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