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Insurance and Terms & Conditions - STA Travel Hub

Insurance and Terms & Conditions - STA Travel Hub

Insurance and Terms & Conditions - STA Travel Hub

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Privacy and personal informationWe will handle your personal information in accordance withthe terms and conditions set out in our Privacy Policy which isposted on our website at www.statravel.co.nz orwww.statravel.com.sg you consent to the disclosure of yourpersonal information to us and to Third Party Suppliers. Weand the Third Party Suppliers may disclose your personalinformation to others where directly connected withfacilitating your travel arrangements and bookings and theprovision of travel services and products. For example, wemay disclose your personal information to airlines, hotels, carrental companies and other service providers in facilitatingyour travel arrangements.Passport, Visa and ImmigrationIt is your responsibility to fulfil the passport, visa and otherimmigration requirements for all transiting and stopoverdestinations applicable to your itinerary. You should confirmthese with the relevant High Commissions, embassies and/orconsulates. We do not accept any responsibility in the caseof you being unable to travel due to not complying with anysuch requirements. Your passport must be valid for 6 monthsbeyond your return date into New Zealand or Singapore.InsuranceTravel insurance is a vital part of your arrangements. Westrongly recommend that you have taken out adequateinsurance for the duration of your journey. Travel insuranceis a mandatory element of some travel arrangements. We canarrange travel insurance for you and can provide you with aquote and answer any queries you may have regarding theinsurance available to you.Travel advice and vaccinationsNew Zealand residents should refer to the travel advice postedby the Ministry’ of Foreign Affairs and Trade at www.mfat.govt.nz or www.safetravel.govt.nz for all the countries youintend to visit. Vaccinations may be required for some or all ofthe places you are intending to visit. It is your responsibilityto ensure that you have arranged all necessary vaccinationsfor your itinerary.Singaporean citizens should refer to the travel advice postedby the Ministry of Foreign Affairs at www.mfa.gov.sg for all thecountries you intend to visit. Vaccinations may be required forsome or all of the places you are intending to visit.Taxes and Frequent Flyer ProgramLocal travel and airport taxes and charges may applyin various overseas countries. Unless otherwise stated,these taxes are not included as part of the fees. Taxes andduties may need to be paid in local currency at the time ofdeparture and are subject to change without notice. It is yourresponsibility to check with your airlines on whether yourbooking with us is qualified for any points under any frequentflyer programs. Please retain all boarding passes to allowverification of your travel if required.If you have a complaintIf you have a problem during your holiday, please inform therelevant Third Party Supplier (e.g. your hotel) immediately.Should they be unable to resolve the matter, please contactSTA Travel in New Zealand or Singapore, either throughthe store where you made your arrangements, or throughcustomerrelations@statravel.com.au or or STA Travel inSingapore through marketing@statravel.com.sg If you fail tocontact STA Travel, we will not be permitted the opportunityto investigate your complaint and rectify any error whilst youare away and this may affect your rights under your contract.Other important informationFor unaccompanied minors travelling overseas without theirparent/s or legal guardian please contact the relevant airlinesfor further information. Please contact the airline directlyregarding airline carriage conditions and luggage restrictions.Any contract entered into pursuant to these terms andconditions will be governed by the laws of New Zealand and/orSingapore; and supersede all previous agreements in respectof its subject matter and will embody the entire agreementbetween the parties in respect of its subject matter. Anyindulgence or extension of time which STA Travel may grant toyou will not prejudice or interfere with STA Travel’s rights andwill not constitute a waive. Prices are based on low seasondepartures and seasonal surcharges may apply.TERMS & CONDITIONS139

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