Software as a Service by Yardi

SAAS & SAASSELECTRound-the-clock availability ofknowledgeable IT personnelensures that clients are neverwithout the resources needed toaddress technical issues.With the most current hardwareand software, continuousupgrades, and expert IT staff,Yardi SaaS and Yardi SaaS Selectprovide clients comprehensivecloud solutions.INFRASTRUCTUREIT StaffCrucial to the success of our cloud-based services is the expert Yardi Cloud Services IT staff.Currently, the IT team is composed of more than 90 highly trained professionals, who providerotating round-the-clock coverage of Yardi’s exceptional data centers. On-duty staff membersare available 24/7 via Yardi’s hosting hotline so that clients always receive technical assistanceshould they need it. On-duty IT staff perform application server support, database servermaintenance, and network maintenance.Hardware and SoftwareYardi Cloud Services use Dell hardware in combination with Cisco PIX® firewalls, hardwareload balancing, Microsoft® IIS (Internet Information Services), Citrix MetaFrame®, the power ofWindows® Server 2008, and Microsoft SQL Server 2008 or Oracle®9i, 10g, or 11g serverdatabases to provide comprehensive, cost-effective solutions to our clients. In addition, allsystem hardware and software runs in parallel, providing a high-availability environment thatlets clients have round-the-clock access to their data.All a client needs to access the full power of their Yardi software is an Internet connection and aPC equipped with Microsoft Internet Explorer®. By simplifying access to the latest property andinvestment management technology, clients with limited IT resources or complex operationalneeds can benefit from the efficiencies that come with Yardi SaaS and Yardi SaaS Select.Routine Maintenance with All SaaS ModelsApplication servers and Web servers are rebooted on a rotating basis to ensure that each serveris rebooted at least once every other day. Rebooting the application servers in this mannerensures that at least half of the servers at a data center are always online and available whilethe other servers are rebooting. Database and report servers are rebooted weekly.Yardi Cloud Services staff monitors service packs and hot fixes from all vendors whose softwareand hardware are used in the cloud environment. The procedure for implementing thesepatches is as follows:Validate the patch by implementing it in a test environment.Implement the patch in a limited Beta environment (requires approval from Yardi CloudServices management).Apply the patch, on a rotating basis, to the production environment (requires approvalfrom Yardi Cloud Services management).IT staff are automatically notifiedif system performance falls belowdefined thresholds.In order to meet service level goals, the Yardi Cloud Services staff uses specialized tools to trackperformance-related statistics, including memory utilization, CPU, and disk space. If acceptableparameters for performance (as defined in the Service Level Agreement) are not met, a systemalarm notifies the appropriate Yardi Cloud Services staff members with a wireless alert. As anadditional failsafe to ensure high system availability, the Yardi Cloud Services staff performs aweekly testing routine to validate system accessibility.3