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Issue 5 - Customer Service Institute of Australia

Issue 5 - Customer Service Institute of Australia

Issue 5 - Customer Service Institute of

CSIA- Australia’s Peak Customer Service Association.customer serviceexcellenceThe Official Journal of the Customer Service Institute of AustraliaAustralian issue # 5February 05Ron Kaufman looks atService Encountersof The Third KindService ManagerEnrol inAustralia’s onlyCertified CustomerService ManagerCourse.Interview withCatherine Argall& Ellen DunneAustralian GovernmentHealth Insurance CommissionMake 2005The Year of the Customer

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