The South African Tourism Planning Toolkit - Department of Tourism

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Local government also controls the roll out of electricity services in areas with no electricity (inaccordance with the Municipal Integrated Development Plan (DME) rollout). This will beimportant in terms of redirecting tourists towards the hinterland. According the Department ofMinerals and Energy (2009), key success factors for rolling out electricity services tounserviced areas include: Compliance of Service Providers with provisions of Section 8 of Municipal Systems Act(meeting basic requirements as a Service Provider) Concluding Comprehensive Service Level Agreements (SLAs) between Municipalitiesand Service Providers, providing for;o Coverage or recovery of capital, operational and energy costs;o Need for Service Providers to be guaranteed of sustainable Free BasicElectricity (FBE) funding from Local Government (cash flow): To ensure sustained roll-out of the FBE programme; To ensure sustained roll-out supports take up of new electricity connections, especiallyfor non-grid sites. Accuracy of targeting and revenue flows:o Matching available resources to the service (costs recovery by providers to besustainable). Municipal oversight of the FBE value chain to ensure that the FBE programmeseffectively deliver within cost, time and other available resources in terms of existinglegislation. Continuation of proper metering, billing and revenue collection and management by theproviders to consumers for services rendered.So for tourism, local governments need to fulfil the following tasks in terms of electricityprovision: Monitor electricity usage and report findings and trends to appropriate authorities(Department of Energy, Eskom)o Current electricity usage of the areao Expected growth and electricity increase within the areao Current visitor electricity usageo Expected growth in visitor electricity usage, especially for 2010 and beyond Ensure that tariffs are in line with the Electricity Act, 1987 Ensure that the rollout of electricity to unserviced areas falls within the requirements ofthe Municipal Integrated Development Plan Ensure that key tourism infrastructure (accommodation, retail, etc) and destinationshave adequate electricity supplyThe following are some data required to understand Tourism infrastructure in an area:Table 2: Typical Infrastructure Use Data RequiredService providedData Requiredby InfrastructureWater Demand Litres/Guest Night (UsuallyPotable water presented by accommodation categorysupplyalongside a Winter and Summer mean andrange)WastewaterservicesWastewater litres/Guest Night (Usuallypresented per accommodation category)UnitMeasurementL/GNL/GNof30
SolidserviceswasteTypical Solid Waste/Guest NightEnergy supply Energy Demand Kilowatts/Guest Night KW/GNVaries. Dependenton how solid wastedata is collected.Ideally, solid wasteKg/visitor/GN4.3.5 Data CollectionThe quality of data required depends on the nature of the study being carried out. This toolkitsuggests two types of studies as follows:A low cost desktop scoping study to evaluate the overall demand the tourism industryexerts on the town’s water, wastewater, solid waste and electricity service; andA comprehensive study involving more detailed data collection and evaluation of theimpact of tourism on the infrastructural services of water, wastewater, solid waste andelectricity.Desktop Scoping StudyThis is a low cost desktop study that will enable the Council or the local tourism industry tocreate an approximate quantitative picture of the relative demand tourism places on the town’sservices.Data required Monthly guest-night data for the town from the agency collecting accommodationinformation in your area; from your provincial tourism organisation; from SATourism; or from Statistics South Africa Permanent resident population. Twelve months of monthly water consumption and wastewater production datafor the town. Twelve months of monthly energy consumption for the townComprehensive StudyAs a consequence of the scoping study, the decision may be that a more detailed study isappropriate to assist the Council in designing an improved cost allocation and chargingstructure. One of the techniques recommended for collecting micro data is by snapshot studies.Snapshot StudiesObtaining real micro data for visitor demand on a town’s infrastructure such as waterconsumption, wastewater and solid waste production; and energy consumption can be difficultand costly. The demand is seasonal and depends on the nature of the activities of the visitor(for example type of accommodation used).There are certain services that are shared between visitors and permanent residents; forexample restaurants, cafés and visitor attractions. In such circumstances identifying andquantifying the sector demands can be complicated. It is recommended that snapshot studiesbe used to provide representative micro level data.Snapshot studies need to be carried out in local areas. The snapshot study method entails four7-day snapshot studies being carried out in the town. The purpose is to obtain the necessarydaily data to be able to create a reliable picture of the demand visitors place on the town’swater, wastewater, solid waste and electricity services.31
Page 1 and 2: The South AfricanTourism PlanningTo
Page 4 and 5: 6. CAPACITY BUILDING TOOLKIT ......
Page 8 and 9: The tourism toolkit for local gover
Page 10 and 11: A New Way of Planning for TourismIn
Page 12 and 13: Social/Cultural EnvironmentProtects
Page 14 and 15: 1.6 Purpose of the Tourism Planning
Page 16 and 17: development plans for water service
Page 18 and 19: Assist in training - in building lo
Page 22 and 23: The model can be used to check the
Page 24 and 25: This toolbox answers the following
Page 26 and 27: Toolbox ResourcesThe table below he
Page 28 and 29: Furthermore, a number of South Afri
Page 32 and 33: Two 7-day studies should be done du
Page 34 and 35: 4.4 NATURAL ASSETS MANAGEMENT TOOLB
Page 36 and 37: A. Portfolio ModelWork from ground
Page 38 and 39: People do not want to visit unattra
Page 40 and 41: 60% to 80%.........................
Page 42 and 43: oversupply in the product range and
Page 44 and 45: For further information you can ref
Page 46 and 47: 4.8.2 Benefits of This ToolboxCommu
Page 48 and 49: Individuals - people interested in
Page 50 and 51: There should be an establishment of
Page 54 and 55: 5.4.1 Delivery orientationA major c
Page 56 and 57: 5.5 Toolbox 3: Why Is There A Need
Page 58 and 59: involved in the planning process. Y
Page 60 and 61: environment, communities, etc) in t
Page 62 and 63: Questions you may ask when furnishi
Page 64 and 65: 5.8 Toolbox 6: What model should be
Page 66 and 67: This is just an example. You should
Page 68 and 69: Visitors: At least 80% of all visit
Page 70 and 71: 5.10 Toolbox 8: Communication and c
Page 72 and 73: Visitor purpose (reason for travel)
Page 74 and 75: As a final note for product develop
Page 76 and 77: iii) Public RelationsPublic relatio
Page 78 and 79: Investment must be prioritised for
Page 80 and 81:
f) Prioritisation of Infrastructure
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opportunities for business tourism.
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2. Fragmentation and incoherence in
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support of this overall vision. The
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the sector as a whole if they are n
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Figure 12: Recommended Project Impl
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work in collaboration with both the
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Figure 14: Power/Interest Grid for
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Time BoundAligned3: Set Goals in Wr
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Is Mentoring Right for You? Even if
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The benefits of effective conflict
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Conflict in the workplace can be in
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Beckley, T.M., P.C. Boxall, L.K. Ju
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5. Technology: Advancements in tech
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An EIA report for a tourism project
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http://www.researchandmarkets.com/r
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It helps to build commitment and su
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9. Should priorities be changed to
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Things that spoilt the visitRange a
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EnvironmentImpact of events on the
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A Note About CelebrationBe sure to
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Project Analysis TemplateT.001Purpo
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Market Analysis TemplateT.002Purpos
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Project RisksNo Tasks CompletionDat
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2. Required DocumentationAll applic
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completed and accepted by the local
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6) MeetingsThe Partnership will mee
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3) In which suburb or area do you l
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Con3Con4b) Have you ever been conce
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. Have you ever changed your local
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Municipal Integrated Development Pl
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YesNo9. If so, in your opinion what
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FUTURE CONSULTATIONThe Council is i
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For the following table we want to
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If No what is the reason for your v
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Newspaper advertising -5Newspaper/m
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-1 -2 -3 -4 -5Availability of Uniqu
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13. Did you pre purchase your …
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4. Where are you staying ………
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If YES: How many others is the expe
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-1 -2 -3 -4 -5 -6Comment………
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Crime Prevention Dept. Internationa
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12. Is the water supply adequate an
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The South African Tourism Planning Toolkit - Department of Tourism

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