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November2011 Edition - Hatfield Heath Village Magazine

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J.W. TREE SURGEONSAll aspects of tree work undertakenNPTC QualifiedTree Work PruningFellingHedge CuttingStump GrindingLog for sale01279302106<strong>Hatfield</strong> <strong>Heath</strong>VILLAGE HALLAre Available forChildren’s PartiesSmall tables and chairs now availableCelebrationsincludingWedding ReceptionsClasses etc., etc.,PREFERENTIAL RATESFORLOCAL ORGANISATIONSANDLOCAL RESIDENTSFor Details Telephone01279 730 5444THANKYOUHow many of us put pen to paper when wehave received bad service, and are outragedby something? Lots of us, probably.Flip the coin, and how many of us take thetime to acknowledge superb service, andrecognition for those that really go the extramile? The answer is, not nearly enough ofus. So here goes!I have just emerged from the summer fromhell. While most of you may have beenrelaxing poolside, large cocktail in hand, Iwas diagnosed, for the second time, withbreast cancer on July 1 st . I was facing abi-lateral (double) mastectomy, with possibleradiotherapy. While still reeling fromthis shock, on July 3 rd , my son was involvedin a car accident. I was advised to get to thehospital immediately, as my sons’ injurieswere life threatening. The message wasloud and clear – my son may die within thenext few hours.My thanks, and recognition must go to TheEden Surgeries, in particular to the nursesthere and the Practice Manager. The careand concern shown to both myself and myson has been outstanding. I have even beentelephoned three times at home just tocheck I was ok during this terrible time.They have been more than accommodatingwith appointments, even offering a cup oftea to gain the strength for the journeyhome. I believe that there are not manysurgeries that would take the time to dothis, and it has made a huge difference.So next time you want to hurl the phone infrustration at being unable to get through,or start drumming your impatient fingers onthe reception counter, stop to think abouthow lucky we are to have such wonderfulsupport from such dedicated staff.Thankfully, my son survived his ordeal, andis well on the road to recovery. I amrecovering from surgery, and require nofurther treatment, thank God. Here’s tosummer 2012! May it be full of good news!So, THANKYOU, THANKYOU, THANKYOU, toall of you at Eden Surgeries. You will neverknow what a difference you have made.Donna Hunt

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