Jaroslava Nenadal, EFQM Excellence Model as a Framework ... - EOQ

Acknowledgements:This presentation was prepared withsupport of IPN n.CZ.1.07/4.1.00/22.0001 „QualityAssurance and Evaluation in theSystem of Tertiary Education“.Principal goal of the project:To develop and verify methodology ofquality assurance and assessment atCzech higher education institutions.

Project external starting points:‣ Participation of Czech Republic in theBologna process.‣Implementation of the Standards andGuidelines for Quality Assurance in theEuropean Higher Education Area.‣ Increasing interest in higher educationquality all over the world.

Project internal starting points:‣ Quality of universities is not an abstractconcept.‣ Interest of students as well as employers andsociety in good quality of the universities.‣ Need for comprehensive managementsystems at the universities.‣ Need for comprehensive external and internalquality assessment at the universities.

Comprehensive quality assessment framework at universities :Comprehensive quality assessmentInternalqualityassessment+ExternalqualityassessmentAssessmentthrough leadingindicators+Assessmentthrough laggingindicatorsagainstCommonly recognized model

Basic model of university management system:STAKEHOLDERSNeeds andexpectationsUniversity:•Strategy• People• Resources•Processes• Products• ServicesCustomerresultsPeopleresultsSocietyresultsUniversityresults

The EFQM Excellence Model was compared with:• Existing approaches to quality assessment in Czech universities,• Methodologies developed by ENQA or EUA,• Assessment frameworks as CAF, Baldrige National QualityProgram Criteria…,• Specific approaches to international evaluation of higher schoolsof arts (ELIA, EAC, etc.),• International university rankings, as ARWU, CHE Excellenceranking, etc.Main conclusionThe EFQM Excellence Model is the mostcomprehensive framework for qualityassessment in Czech universities!

Adapted EFQM Excellence Model for comprehensive quality assessment:EnablersUniversity profileResults3.People100 points7.Results:People100 points1.Leadership100 points2.Strategy100 points5.Processes,products andservices100 points6.Results:Customers150 points9.Results:University150 points4.Partnershipandresources100 bodů8.Results:Society100 pointsLearning, creativity and innovations

Adapted EFQM Excellence Model description:a) University profile:- Overall description of university organization and uniquefeatures and products.b) Enablers criteria:- Title and definition of main criterion,- Title and guidance points of partial criteria,- Terms and definitions ,- Possible university references.c) Results criteria:- Title and definition of main criterion,- Title of partial criteria,- List of possible quality (lagging) indicators,- Possible information resources within the university.

Preliminary outputs of the project related to internalquality assessment in Czech universities:A)Manuals: Glossary of Terms Description of quality assessment criteria Guidelines how to use the quality assessment criteria Methodology of internal quality assessment Guidelines how to prepare internal assessment report.B) Tools: e- questionnaire for the first internal assessment e- forms for detailed internal assessment.

Some lessons learned from pilot testing of preliminaryoutputs performed at 11 Czech universities:1. All universities accepted the designed concept of comprehensivequality assessment.2. The assessment criteria as well as methodology of internalquality assessment seemed to be rather complicated.3. Special training of assessors teams (created from universitypeople) is necessary to understand assessment criteria andmethodology.4. Identified weaknesses were mostly understood as a chance forimprovement.5. Absence of data from benchmarking was discovered as the mostfrequent weakness.6. Well established system of career development was identified asthe most frequent strength.

What will follow? Preliminary project outputs will be modified,newly tested and reviewed by internationalexperts. Final version of the project outputs will behanded over to the Ministry of Education, Youthand Sports of CR. Practical implementation of proposedmethodology of comprehensive qualityassessment depends on revision of The HigherEducation Act. But internal quality assessment can be usedimmediately!

Thank you for attention!Contact:Department of Quality Management, FMMI,VŠB-Technical University of OstravaTř. 17. listopadu, 708 33 Ostrava-PorubaTel: + 420 59 699 4217E-mail: jaroslav.nenadal@vsb.cz