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helen mba _2 - Nelson Mandela Metropolitan University

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ACKNOWLEDGEMENTSI hereby wish to express my gratitude to the following individuals who contributed tothe successful completion of this document:• To all the individuals and organisations who contributed to the empirical study.• To my promoter, Prof. Laetitia Radder for her guidance and motivation.• To Freightdynamics, Port Elizabeth, for affording me the opportunity to furthermy studies.• To my family and parents, for their unfailing encouragement and enthusiasm.• To my wife, Jonita and baby daughter, Tara, for their continual support andencouragement throughout my period of study.3

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