TRANSIT andPARATRANSITMANAGEMENT CERTIFICATE PROGRAMA results-oriented programto help advance you to thenext level of success in today’stransit environmentCOURSES:• Overview of the Transit/ParatransitIndustry• Managing the Operation Effectively• Enhancing Leadership Effectiveness• A Transit Manager’s Guide toRegulation, Funding, and Policy• Budgeting & Financial Management• Service Design & Quality Management• Marketing & Customer ServiceRegister online:http://go.pacific.edu/transitspring09• Human Resource Management• Risk Management & SafetySpring 2009Northern & Southern California Locations“The variety of instructors really gives a great ‘broad’view of our industry - it was impossible to become bored!I would absolutely recommend this program to anyonewho works in this industry. It is a wonderfully diverse viewof how Transit/Paratransit should be done.”Laurrie Brown, San Joaquin RTDWho Should Attend:• Any transit and paratransit employeeswho wish to become supervisors ormanagers• Current managers, department headsand new hires who have little or noformal management training orexperience in public transit andparatransit• Existing managers who would liketo enrich their management skillsW e s t g a t e Ce n t e r f o r Ma n a g e m e n t De v e l o p m e n tEberhardt School of Business • UNIVERSITY OF THE PACIFIC
Sacramento - January 30 | Orange - February 27Overview of the Transit/ParatransitIndustry- Historical Transit/Paratransit Transition- The Structural Basics of Transit Organizations- The Manager’s Responsibilities- Forces Affecting Decision Making- Making the Transition from Worker to Manager- Managing Change- The Elements and Required Skills of ManagementSacramento - February 6 | Orange - April 17Enhancing Leadership Effectiveness- Assessing Your Leadership Style- When and How to Delegate- Building the Transit Management Team- Developing People in Your Organization- Working with Boards and Elected Officials- Stepping up to Performance Problems- Interpersonal Communications and Conflict ResolutionSacramento - February 20 | Orange - March 27Managing the operation effectively- The Overall Objectives of Operations- The Major Operating Elements of Transit:From Run-Cutting to Emergency Response- Performance Standards and Benchmarking- Maximizing Operating Efficiency, Productivityand Cost-EffectivenessSacramento - March 6 | Orange - May 1Budgeting and Financial management- Budgeting and Cost Allocation Controls- Transit Budget Development- The Budget as a Key Management Tool- Transit Funding Resources and Required Reporting- Grants Management- Standards and Required Financial and PerformanceReporting for Transit EntitiesSacramento - March 20 | Orange - April 3A TRANSIT MANAGER’S GUIDE TO REGULATION,FUNDING, AND policy- “Government 101”- Major Federal and State Legislation- Health, Safety, Environmental, Social and Other Requirements- Interpreting and Complying with the ADATraining LocationNorthern California sessions will be held at Paratransit, Inc. in Sacramento,CA. Southern California sessions will be held at Orange CountyTransportation Authority (OCTA) in Orange, CA.COURSE FEEFee includes all instructional materials.SERIES: Save by enrolling in the entire series for $2,295INDIVIDUAL SESSION: The cost per individual session is $275CONFIRMATIONConfirmation of your registration will be emailed to you prior to the firstclass meeting. A map and parking instructions will be included.Course OutlineClasses run 8:30 A.M. - 4:30 P.M.“Love thecourse. I’vebeen a transitmanagerfor over 10years andreceived moreinformationfrom the coursethan I have outof all those yearsin the industry.”Camille Williams,Santa Clara ValleyTransportationAuthorityProgram InformationSacramento - April 3 | Orange - February 13HUMAN RESOURCE MANAGEMENT- Employment Law- Hiring and Firing -- The Legal Basics- Employee Selection and Appraisal- Keeping Yourself Out of Court- The Role of Collective Bargaining Agreements- Collaborative Bargaining -- A Process- Managing in a Unionized EnvironmentSacramento - April 17 | Orange - May 15SERVICE DESIGN AND QUALITY MANAGEMENT- Major Operating and Design Features of VariousTransit and Specialized Services- Designing Your Service to Meet Customer Needs- The Quality Cycle- Establishing Service Standards- Effective Service Monitoring- Developing a Quality Oriented OrganizationSacramento - May 1 | Orange - March 13MARKETING AND CUSTOMER SERVICE- Who are Your Customers?- Recognizing Internal Customers- Key Elements of Customer Service- Marketing to Multiple Constituencies and Customers- Tracking Your Customers- Service Marketing and Promotions- Media RelationsSacramento - May 15 | Orange - May 29Risk management and safety- Risk Management in Transit- The Risk Management Process- Transferring Risk through Insurance Management- Safety -- A Way of Life and an Organizational Value- Controlling Risk through Effective Hiring, Trainingand Safety AwarenessTO REGISTERONLINE: http://go.pacific.edu/transitspring09E-MAIL:email@example.comCALL: 209.946.2956 or 888.439.2867CONTINUING EDUCATION UNITS (CEUs)As a participant, you must attend eight of the nine courses to receive aTransit and Paratransit Management Certificate from the University of thePacific Westgate Center for Management Development. Completion of allnine courses earns you six Continuing Education Units (CEUs).CANCELLATIONFull refunds will be available for cancellations seven days prior to anysession. There is a $20 service charge for processing all refund requests.No other refunds will be granted. Registration may be transferred toanother participant by notifying the Westgate Center.
Eberhardt School of BusinessWestgate Center for Management DevelopmentUniversity of the Pacific3601 Pacific AvenueStockton, CA 95211Address Service RequestedNon-ProfitOrganizationU. S. POSTAGEP A I DStockton, CAPermit No. 363“I strongly recommend thisprogram! The instructors areextremely knowledgeableand, through their experience,present a unique perspectiveon transit and paratransitmanagement.”Henry Chister, City of Redondo Beach“A wonderfulenhancement for newcomers and old timers.Wish it was longer.”Larry Cox, Long Beach TransitEnroll today!http://go.pacific.edu/transitspring09ManagementCertificateProgramTRANSIT andPARATRANSITSpring 2009Northern & Southern California LocationsProgram endorsed by:Training Committee“This series was packed withvaluable information.”Cathy Davis, OCTAWe s t g a t e Ce n t e r fo r Ma n a g e m e n t De v e l o p m e n tEb e r h a r d t Sc h o o l o f Bu s i n e s s • Un i v e r s i t y o f t h e Pa c i f i c