Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011IntroductionDelmarva Foundation provides quality assurance for services provided to individuals with developmentaldisabilities through Medicaid Waivers in Florida, South Carolina and Georgia. In each of these states, theprocesses developed, while specific to the needs of each unique program, adhere to Delmarva’s missionand vision. Mission: Supporting people to live everyday lives through collaborative quality improvementstrategies designed to promote a person directed service delivery system. Vision: A globally recognized leader in advancing quality through enhancement of communitysupport systems for people with disabilities.July 1, 2010, marked the beginning of the third year of the contract with the Georgia Division ofDevelopmental Disabilities (Division of DD) to provide quality assurance for the system that providesservices to individuals with Developmental Disabilities served through the Medicaid Waivers and GrantIn Aid (GIA, state funding). Currently two Waivers are offered, the New Options Waiver (NOW) andComprehensive Supports Waiver (COMP), each of which includes an option for self directed services.Delmarva subcontracts with the Human Services Research Institute (HSRI). HSRI was instrumental inthe development of the National Core Indicators (NCI) surveys used to interview individuals servedthrough the GA program, and the NCI mail-out surveys that are used to collect information fromfamilies and guardians as well as administrative information from providers on staff turnover rates. TheNCI data are collected in over 25 states so national averages can be used to compare Georgia’sperformance with a national benchmark. 1Person Centered Reviews and Quality Enhancement Provider Reviews are used to assess the extent towhich individuals are satisfied with their services and achieve outcomes that are important to them, andto monitor provider systems. 2 This report details Delmarva activities for the third year of the contract(July 2010 – June 2011) with overall trends compared to Year 1 and Year 2 as appropriate (July 2008 –June 2010). The first section presents Significant Review Activity and Accomplishments thatoccurred during the quarter, including:1 The number of participating states changes from year to year.2 See Attachment 2 for a brief description of each review process. More complete information is available on theGeorgia Quality Management System web site (http://www.dfmcgeorgia.org/person_centered_reviews/index.html).See Appendix II for all tools.________________________________________________________________________________________________August 31, 2011 14