Georgia Quality Management System - Department of Behavioral ...

dbhdd.georgia.gov

Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011• Review of updates to the list of “red flags,” what to look for and the reporting procedures,• Review of ISP QA Checklist scoring,• Education on the Waiver Information System (WIS),• QEPR Lead’s role and expectations,• Tips for writing reports,• Developmental Disability Professional’s role,• Encryption of PHI/PII information (sending information via electronic methods),• Workshops to improve review tools,• Modifications to Administrative tools.To help develop and maintain reliability among the consultants, Timothy Coons (Regional Manager)distributes trivia questions and scenarios to Quality Improvement Consultants. Consultants score theseindependently and discussions regarding the results occur during the staff meetings. Discrepancies inscoring are discussed, as well as the technical assistance suggestions provided by the consultants. Onaverage, consultants continue to score scenarios in agreement with the management team.Questions and answers regarding a wide variety of topics are regularly uploaded to the GQMS portal andavailable for all consultants and managers to reference. This is designed to help consultants withfrequently asked questions, sharing updates on procedures and available resources.Internal Staff TrainingAnnually, six (6) training sessions are conducted for the members of the GQMS. The sessions areprovided either by eternal experts or internally by staff. This year, three sessions were completed byexternal trainers and the others were conducted by Regional Managers. The following table lists thetrainer and session topic.TrainerInternal Training: July 2010 - June 2011Training TopicAnn Tria DBHDDTraining WIS SystemLinda Lawrence Report writing 101Mary Lou BourneLinda Tupper RN CDDNMenorca CollazoTimothy CoonsPerson-Centered Practices TrainingPhysical and Nutritional Management andHealth Risk IndicatorsIntroduction to Follow-up with TechnicalAssistance Consultation (FUTAC)Introduction to ISO Policies and ProceduresInter-rater Reliability (IRR)During fiscal year 2010-11, all regional mangers and eligible consultants successfully completed inter-raterreliability (IRR) for the tools related to the PCR, QEPR and FUTAC activities. Most consultants________________________________________________________________________________________________August 31, 2011 29

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