Georgia Quality Management System - Department of Behavioral ...

dbhdd.georgia.gov

Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011Miscellaneous AccomplishmentsIndividual Support Plan WorkgroupDelmarva Foundation has been collecting information on system performance through recordreviews, meetings with individuals, families and providers. These data show Individual SupportPlan compliance is relatively low. Delmarva included a recommendation in last year’s annualreport calling for a workgroup to examine the ISP process. Furthermore, Service Coordinators(SC) have also made suggestions to update ISPs and the process and the Division plans to builda new web-based data system. Therefore, the Division of DD gave Delmarva permission to developa workgroup representing all stakeholders to revise the Individual Support Plan (ISP) process and format.The first meeting of the ISP Workgroup was on January 25, with subsequent meetings and conferencecalls through June 16, 2011.During the initial meeting, members of the group laid the foundation for the modifications anddeveloped a goal to “create a meaningful person centered template that visually, and in words, tells theperson’s story. The service plan should be built by the person and his or her team and capture the staterequirements.” This statement helped guide the work and ensure activities were focused. During themeetings, the group developed two separate components of the ISP: a clinical section to include allrequired health and safety needs information, and a person centered section. Templates were constructedand procedures on the new ISP process supporting a “real time” update system were developed. Thenew procedures and the two templates will be presented to the Division management team in theupcoming year.Staffing UpdatesFrom January through March, eight full time consultants and one part time consultant started withDelmarva to assist in meeting contract deliverables, including the expanded work for follow up withtechnical assistance consultations (FUTAC). All new consultants participated in anorientation trainingand received training on the PCR, QEPR and FUTAC process.One new (to Delmarva) Regional Manager was hired, a Team Lead was promoted to a Regional manager,and one Regional Manager was promoted from a consultant position. The new (to Delmarva) managercompleted orientation, was trained on the PCR and QEPR process. She will manage the PCR processand work with the Region 6 QI Council. The manager promoted from within is managing the QEPRprocess and working with the Region 2 QI Council. The former Team Lead is responsible for theinternal quality improvement/quality assurance component within GQMS. The former QA manager isnow overseeing all aspects of the FUTAC process.________________________________________________________________________________________________August 31, 2011 33

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