Georgia Quality Management System - Department of Behavioral ...

dbhdd.georgia.gov

Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011Individual Interview Instrument (III)Two different interview tools are used to collect information from individuals: the NCI ConsumerSurvey and the Individual Interview Instrument (III or I 3 ). The focus of the NCI survey is on thesystem—the unit of analysis is the service delivery system. The focus of the III is the individual, ifdesired goals and outcomes are being addressed through the service delivery system, including both paidand unpaid supports and services. Together, they help provide a clear picture of service delivery systemsand provider performance. The person’s participation in this process is voluntary and the QualityImprovement Consultant confirms whether he/she would like to participate before beginning theinterview.The Individual Interview Instrument is comprised of 15 elements designed to evaluate individuals’services and well being through nine different Expectations—each scored as Present or Not Present.Quality Improvement Consultants use the III tool as a guide to determine if the expectations are beingmet for the person interviewed. These are summarized below, with the number of elements included ineach Expectation given in parentheses. 51. Involvement in Planning (2): Is the person involved in the development of his/her annual planand identification of supports and services? Does the person direct the design of the serviceplan, identifying needed skills and strategies to accomplish desired goals?2. Involvement in Development and Evaluation (1): Is the person involved in the developmentand ongoing evaluation of supports and services? Does the person participate in the routinereview of the service plan and direct changes as desired to assure outcomes are achieved?3. Meeting Goals and Needs (2): Is a personal outcome approach used to design person-centeredsupports and services and assist the person to achieve personal goals? Is the person achievingdesired outcomes and goals, or receiving supports that demonstrate progress toward theseoutcomes and goals?4. Choice (2): Is the person afforded choices related to supports and services (paid and unpaid)and is the person involved in life decisions relating to the level of satisfaction? Does the personactively participate in decisions concerning his or her life? Is the person satisfied with thesupports and services received?5. Health (1): Does the person feel healthy and does the person get to see a doctor when needed?Are there things about the person’s health that could be better?6. Safety (2): Consultant identifies the person’s knowledge of self preservation, what is done incase of an emergency. Included in this expectation is if the person is free from abuse, neglectand exploitation.5 Go to Delmarva’s GQMS website for a detailed description of each expectation and the type of probes used todetermine the appropriate outcome (http://www.dfmc-georgia.org/person_centered_reviews/index.html).________________________________________________________________________________________________August 31, 2011 38

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