Georgia Quality Management System - Department of Behavioral ...

dbhdd.georgia.gov

Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011A total of 664 strengths were identified, and a total of 417 barriers were documented during the reviewscompleted between July 2010 and June 2011. Providers may identify more than one strength or barrier,but each will be recorded only one time per provider. Information in Table 9 indicates:• 32 of the 40 providers showed strength in receptiveness to improving quality of supports andservices.• 29 providers demonstrated concern for individuals and 28 showed strength in customersatisfaction.• 27 of the 40 providers identified the support plan not being driven by the person as a barrier• 26 providers indicated the cost of providing the service versus the reimbursement rate wasproblematic. These have rated as top barriers since data have been collected on this in Year 1.• Other barriers included excessive paperwork, lack of support coordinator follow-through, lack oftraining and a lack of policies and procedures.Table 9: Provider Strengths and BarriersTop Results from 40 QEPR Conducted July 2010 – June 2011TimesStrengthsNoted PctProvider's receptiveness to improving quality of supports and services 32 4.8%Provider's demonstration of concern for individuals served 29 4.4%Customer's satisfaction with supports and services 28 4.2%Provider's relationship with individuals served 25 3.8%Provider's attitude of putting the persons served first 24 3.6%Trust built with the individual(s) served 24 3.6%Provider's accessibility to individuals served 23 3.5%Provider's longevity with the individuals served 23 3.5%Dependability of the provider 21 3.2%Provider's emphasis on health 20 3.0%Total Number of Strengths Documented 664TimesBarriersNoted PctSupport plan not driven by the person 27 6.5%Cost of doing business vs. reimbursement rates 26 6.2%Excessive paperwork requirements 23 5.5%Lack of Support Coordinator follow-through 16 3.8%Conflicting messages - licensing verses person centered approach 14 3.4%Needed services not approved/funded 11 2.6%Ineffective or lack of training for provider/staff 10 2.4%Lack of policies and procedures 10 2.4%Total Number of Barriers Documented 417________________________________________________________________________________________________August 31, 2011 76

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