Georgia Quality Management System - Department of Behavioral ...

dbhdd.georgia.gov

Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011Information in Table 9 shows the top strengths and barriers identified from the entire list of options.However, many barriers are similar. For example, one barrier is “agency turnover” while anotherindicates “direct care staff turnover”. By combining similar barriers the following appear to be problemsfor providers reviewed this year (times noted):• Workload (35)• Policies and procedures (25)• Barrier impacting person centered focus/services (54)• Limited community access/integration (13)• Financial and/or resources issues (29)• Lack of or need for providers/services/ medical professionals (28)• Issues surrounding training (20)• Communication barriers (18)Focused Outcome RecommendationsAs part of the QEPR process, Delmarva has begun to capture specific recommendations for eachFocused Outcome section: Celebrating Achievements, Community Life, Health, My Life My Choice,Rights, and Safety. Information is collected through drop down menus and is available to further analyzeareas in which the service delivery system for the provider may need the most attention.Recommendations may help offer insight into areas on which providers can focus to improve theirorganizational systems and practices. All of the recommendations provided through the reviews arelisted by Focused Outcome Area in Appendix 1, Exhibit 4: a total of 1,271, ranging from 187 for Rightsto 256 for Safety. Twenty or more of the 40 providers had recommendations to:• Assist individuals in developing more person centered goals that matter most to the person.• Document information reviewed with individuals.• Document how individuals are being included in the development of outings.• Support individuals with greater challenges to develop social roles and a presence in theircommunity.• Connect individuals to resources that will help develop more natural and unpaid supports in thecommunity.• Ensure individuals become more knowledgeable regarding their medications.• Reflect choices being offered in various settings.• Expand the choices offered for everyday life activities.• Explore alternate rights educational materials to accommodate individuals with differentcommunication and learning styles.• Review rights more often with individuals to facilitate more learning.________________________________________________________________________________________________August 31, 2011 77

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