Georgia Quality Management System - Department of Behavioral ...

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Georgia Quality Management System - Department of Behavioral ...

GQMS Year 3 Annual ReportJuly 2010 – June 2011Table 10: Follow Up with Technical Assistance ConsultationNumber and Percent by Type and Referral LevelJanuary - July 2011Type Number PercentDesk 196 38.7%Onsite 310 61.3%Referral Level Number PercentIndividual 365 72.1%Provider 141 27.9%Table 11: Follow Up with Technical Assistance ConsultationNumber and Percent by Referral Source and ReasonJanuary - July 2011Referral Source Number PercentDivision 211 41.7%Health Quality Manager (HQM) 211 41.7%Internal 70 13.8%Other Regional Office Staff 2 0.4%Provider 12 2.4%Referral Reason Number PercentSC Monthly Monitoring Scores of 3 & 4s 191 37.7%Corrective Action Plan (CAP)/Critical Incident 188 37.2%QEPR Alert 54 10.7%Provider Request 49 9.7%PCR Alert 10 2.0%Complaints/Grievance 8 1.6%Support Plan Needing Improvement 6 1.2%Level of Care Registered Nurse (LOC RN)Review0 0.0%Compliance Review 0 0.0%Delmarva provided 506 FUTAC between January and June 2011, completed and approved. Thegreatest proportion of FUTAC reviews was completed in Region 3 (Table 9), most FUTAC were Onsite(310) versus Desk (196) reviews (Table 10) and most were referred through the Division (211) or theHealth Quality Manager (211) (Table 11). The majority of the referral reasons were based upon externalreporting/monitoring processes, either the monthly support coordinators ratings (37.7%) or throughcritical incidents (37.2%).________________________________________________________________________________________________August 31, 2011 79

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