Downloads - empirica

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Downloads - empirica

e-Business in the chemical, rubber and plastics industryOne of the key requirements from Acordis was that the delivery of electronic invoicesfrom their suppliers would be error-free, with their selected partner. Additionally OB10guarantee that a copy of the original supplier invoice in native format, plus a separatedata file of the same information, would be archived at OB10 for the benefit of Acordisand the supplier.Few projects secure 100% adoption by the suppliers, for a variety of reasons. They eitherrefuse, or are technically incapable of forwarding to OB10 their invoices, despite the verywide range of data formats in which OB10 can receive the information. OB10 claim to bedata standard agnostic and will receive the invoice from the supplier in any structured fileformat, such as CSV, EDI, XML and home grown variants on the above – in facteverything electronic, but no paper (but even this has changed in OB10’s latestfunctionality expansion).OB10 used a dedicated team to communicate with the Acordis suppliers. Through theuse of a customised CRM software package (Customer Relationship Management),OB10 could monitor and track the progress of the supplier in getting ready for theconversion.OB10 currently have over 30,000 suppliers connected from over 90 countries. Majorcontracts cover all industries, with HP, General Motors, DGSi, Kelloggs, Barclays andadditional partnerships with IBM, GXS and the Santander-Abbey bank group. RecentlyOB10 have secured a further major chemical company contract with AIR Products.OB10 Technology set-upOB10 own their own systems hardware, but it is hosted by a specialist third party, Cableand Wireless in the UK. A second systems hardware centre is being created in the USAto support a US Federal contract where there is a contractual requirement for dataprocessing / storage to take place solely within the USA.OB10 feel it is critical that the suppliers have a reliable contact in a support / help deskwhere they can discuss major or minor details and problems in their own language, andalso in their own offices hours. The spread of OB10’s teams across the world and theirflexible working times allow for that level of support. To further offer a support system tothe buyer community, OB10 have launched a Buyer User Group who now meet and helpguide developments of future OB10 functionalities.OB10 have their main supplier enrolment services in London (European SupplierEnrolment, Global HQ), Sofia (European Technical Support), Atlanta (US Region SupplierEnrolment and Technical Support), Bangalore (Global Supplier Mapping) and KualaLumpur (Asia Pacific Supplier Enrolment).ResultsBy mid 2007, 56% of Acordis invoices in project scope are routinely deliveredelectronically by OB10, with a further 15% ready, or capable of adding their volumes as ofSeptember 2007. This is in partly because some of the other suppliers’ clients have alsoasked them to send their invoices electronically, again using OB10, and the suppliershave agreed to include Acordis in their e-Invoice delivery.The pie chart shows the percentages of the invoices being transmitted through OB10. Inthis case-history instance it would also be a broadly similar for the percentage ofsuppliers who joined Acordis in this service. This is not a usual match. OB10 state that a136

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