How RACT Health Insurance ensures your privacy flyer

How RACT Health Insurance ensures your privacyWe may disclose personal information for the above purposes to our contracted service providers(including RACT), government authorities and hospitals, medical and ancillary service providers, as wellas to financial institutions to process payments. If you use this form to apply for RACT Accessmembership, we will also disclose the personal information collected on this form to RACT for thatpurpose.Accessing your personal informationWe try to ensure that personal information we hold is accurate, complete, and up to date. If you ask uswe will provide you with access to, and allow you to correct, personal information we hold about you,although this is subject to exemptions under the National Privacy Principles, Health Privacy Principles,and Australian privacy law, for example where:• access would pose a serious threat to the life or health of any individuals;• access would have an unreasonable impact on the privacy of others;• your request to access information is frivolous or vexatious;• the information relates to commercially sensitive decision making processes;• access would be unlawful or denying access is required or authorised by law;• access would prejudice enforcement activities relating to criminal activities and other breaches of thelaw, public revenue or a security function; or• the information is to be used in legal proceedings.If we do not provide you with access to your personal information we will advise you of the reasons forthe refusal and inform you of any exemptions relied upon.In some circumstances we may require you to pay the reasonable cost of providing access to personalinformation we hold about you.Transfer of information outside AustraliaSome organisations to which we disclose information may be located, or may store information oncomputer servers, outside Australia. For example, some insurers and IT providers we deal withregularly are based overseas. We do not transfer information outside Australia unless we are satisfiedthat the recipient organisation is subject to a binding obligation to protect privacy that is equivalent tothe obligations that apply to us.Security of your informationWe may store personal information we hold in hard copy documents as electronic data or in oursoftware IT systems (and those of our service providers). We endeavour to protect all personalinformation that we hold from misuse and loss and to protect it from unauthorised access, modificationand disclosure.RACT Health Insurance is brought to you by GMHBA Limited.

Retention of informationWe generally retain personal information we hold for as long as it is necessary to perform the functionin relation to which the information was collected. However, we may retain personal information forlonger periods to comply with legislative requirements for document retention. If personal information isdeleted from our database it may be retained in de-identified form on the serves of our internet serviceprovider.Direct marketing and your privacyIf you consent, we will use your personal information to send you details of other products and servicesthat we believe may be of interest to you. If at any time you no longer wish to receive such material, youmay unsubscribe or otherwise let us know, and your details will be removed from relevant databases.Dealing with us anonymouslyWhen you use our website or ask for general information, we may deal with you without requiring you toprovide personal information. However, aside from those circumstances, that nature of our business issuch that it is generally not possible for us to deal with people on an anonymous basis.Use of our websiteOur website may contain links to other websites that are not owned, operated or endorsed by us. Weare not responsible for the privacy practices of those websites, or for the content, product or servicesprovided b or contained on, those websites.Contact usShould you have any concerns on a privacy related matter, we encourage you to discuss these withRACT Health Insurance. If your privacy concerns have not been resolved, you should contact theRACT Health Insurance Privacy Officer on 13 27 22 or by writing to;Privacy OfficerRACT Health InsuranceReply Paid 1292Hobart TAS 7001RACT Health Insurance is brought to you by GMHBA Limited.