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TMCustom SolutionsLift Truck Fleet OptimizationBecomes Critical Business ToolLift truck fleet optimization has become a critical business toolfor Romark Logistics. Third-party logistics (3PL) are now relied uponheavily for streamlining day-to-day operations such as cross-docking,inventory management, transportation and warehousing. To keep upwith increased demand, Romark Logistics, with headquarters inWestfield, N.J., is adapting new technology to help enhance itsoperations and productivity.To stay competitive in its industry, Romark Logistics has installed theiWarehouse ® lift truck fleet optimization system from The RaymondCorporation to help manage a fleet of 53 Raymond ® lift trucks in itsHazle Township, Pa., warehouse. Because it allows facility managersto collect and analyze real-time data about their electric lift truck fleet,iWarehouse enables Romark to make management decisions, trackmaintenance issues and encourage operator accountability.Fleet Optimization Makes Data ActionableRomark has been using Raymond lift trucks since 2003 to transportproducts and pallets around its 522,000-square-foot facility. Duringdistribution peaks, Romark can load and unload as many as 170tractor-trailers each day. The iWarehouse system features a number ofinnovative modules that make lift truck data available to Romark’s facilitymanagers, helping to ensure the lift truck fleet is efficient and productiveduring Romark’s busiest times.• iPort ® enables the system to gather accurate data directly fromRaymond lift trucks. The data is then accessed through a portalcalled the iWarehouse Gateway , which can be used to generatereports and benchmark lift truck and operator productivity; diagnosepotential lift truck issues remotely; monitor impacts; and optimizelift truck capital and maintenance costs.• iAlert ® helps to streamline both preventive and plannedmaintenance by notifying the technician when scheduledmaintenance is due or when there may be an impending issue. Ifnecessary, the technician also can send a notification back to theiWarehouse monitor mounted on the truck, instructing the operatorto bring the machine in for service.“Raymond offers top-notchquality, service and technology.”Ryan ZieglerDirector of Facilities ManagementRomark Logistics• iVerify ® requires operators to log in to trucks and complete theOSHA-mandated operator daily checklist before the lift truckwill start. If the operator’s certification is nearing expiration, amessage can be sent to the shift manager or human resources.• iImpact ® encourages proper operation by notifyingwarehouse and service managers if there is an impact orother significant events while the truck is in motion.The Raymond Corporation

“iWarehouse will help us be moreefficient and productive, and ... provethat we’ve accomplished our goals.”Ryan ZieglerDirector of Facilities ManagementRomark LogisticsRomark is a performance-driven organization, and the systems allowthe company to evaluate its service history, including costs and repairdates, to help determine if there are ways to improve costs by changingfrequently repaired parts or examining whether an environmentalissue may be causing the need for repairs. Romark constantly reviewsthe fleet to find out how it can be made better, which has helpedthe company become proactive about lift truck fleet optimization.“Raymond offers top-notch quality, service and technology,”says Ryan Ziegler, director of facilities management for Romark.“No other manufacturer that I’ve seen is capable of providingthe depth of information that we can access with iWarehouse.Paired with the durability and reliability of Raymond lifttrucks, we anticipate that iWarehouse will help us be moreefficient and productive, and with the real-time reporting, Iwill be able to prove that we’ve accomplished our goals.”Success Leads to CollaborationThe successful relationship between Romark and Raymond haslent itself to collaboration on new solutions from Raymond suchas iBattery , a module enabling data-driven battery managementby automatically notifying Romark’s warehouse managers of keybattery statistics. In addition, Romark has provided feedback andsuggestions that Raymond has utilized to enhance the data reportingcapabilities of the iWarehouse Gateway system. Raymond then usesRomark’s insights to continuously improve and enhance its services,helping Romark to achieve and exceed its material handling goals.The Raymond CorporationP.O. Box 130Greene, NY 13778-0130Toll free 1 (800) 235-7200Fax 1 (607) 656-9005www.raymondcorp.comDue to continuous product improvements,specifications are subject to change withoutnotice. Above. And beyond., iAlert, iBattery,iImpact, iPort, iVerify, iWarehouse, iWarehouseGateway, Raymond and SmartSites are U.S.trademarks of The Raymond Corporation.©2011 The Raymond Corporation, Greene, NY.Printed in USA.SICH-1011 1011RAY-1