student loan repayment manual table of contents - Tufts University

7Borrower’s Responsibilities for Changes of Contact Information and Enrollment/Student StatusIt is absolutely critical that students/borrowers notify ALL of their loan servicers immediately of anychanges in their contact information (i.e., mailing address, phone number, email address and/or name).During the exit counseling session, the Financial Aid Office will provide a complete list of the student’sloan servicers and their contact information so that students are informed as to who they must contact in theevent of a change. Loan servicers need to have a valid mailing address so that they may send you timelybilling notices and other essential correspondence regarding the status of your student loan accounts. TuftsUniversity does not update lenders/loan servicers with graduates’ address information that might beprovided by graduates to Alumni Affairs or any other office within the dental school.Borrowers also bear the responsibility of notifying his or her lenders/loan servicers immediately of anychange in expected graduation date or if there is a change in his or her enrollment status (with the borrowerdropping below half time status, withdrawing from the school, or remaining enrolled beyond an expectedgraduation date). Although Tufts University reports the student’s enrollment status and expectedgraduation date (or withdrawal date) to the National Student Loan Clearinghouse on a monthly basis, theavailability of this electronic information doesn’t always coincide with the date a loan enters grace orrepayment status. To avoid any payments coming due on student loans earlier than expected, the borrowershould be proactive in reporting any change in enrollment status and/or graduation date directly to the loanservicer, providing any paper enrollment documentation obtained through the Student Affairs –Registration Office that might be required in the interim before the electronic data can be received.Exit Counseling GuidelinesDuring Spring 2012, the Financial Aid Office will assist a large percentage of 2012 expected graduatesneeding to complete the financial aid exit counseling process within a short time frame. We take exitcounseling very seriously as we feel it’s a very important and necessary step in providing our graduateswith a solid foundation for financial health as they begin their career in dentistry. The information weprovide in the exit packet has taken extensive time on our part to prepare and can’t be duplicated. Pleasebe sure to safeguard the information in the packet we provide so as not to misplace it. We also expect yourfull cooperation during exit interview “season” and have outlined a few common courtesies below:1) When asked to sign up for a group session and/or complete online counseling please respond to therequest quickly. A tremendous amount of our time is needlessly spent on repeatedly sendingreminders to students.2) Be sure to write down the date you’re scheduled to attend your group exit session. Your (DMDcandidates) attendance at one of the sessions is mandatory and supersedes all other school business.If you must reschedule, 24-hour advance notice is requested out of courtesy, but be aware that weprovide only 3 group sessions. Please don’t needlessly delay your attendance until the final session.Our intent is to have 3 sessions in order to keep each session a manageable size and maintain asmall group atmosphere where students feel comfortable raising questions.3) Realize that DMD candidates MUST attend the group exit counseling session AND complete theStafford/Direct Loan and Grad PLUS/Direct Grad PLUS online exit counseling session. Thosestudents who received HPSL, Tufts Loan, Perkins Loan, and/or LDS will ALSO have to complete aseparate online session for their particular loans.