cwt-responsible-business-report2012-inbrief - Carlson Wagonlit Travel

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cwt-responsible-business-report2012-inbrief - Carlson Wagonlit Travel

Responsible Business Report 2012 In Brief


In September 2012, CWT became a signatory to theUnited Nations Global Compact, thereby signifying oursupport of the Ten Principles related to human rights, labor,environment and anti-corruption. The UN Global Compactconstitutes an extension of our ongoing ResponsibleBusiness efforts, initiatives and goals.Joining the Global Compact strengthens our commitment to ResponsibleBusiness. It deepens and reaffirms our belief in operating in a way thatnurtures respect, dignity and sustainability. The Ten Principles will become anintegral part of our strategy, culture and day-to-day activities.UN Global Compact Ten PrinciplesHuman RightsPrinciple 1: Businesses should supportand respect the protection of internationallyproclaimed human rights; andPrinciple 2: make sure that they are notcomplicit in human rights abuses.LaborPrinciple 3: Businesses should upholdthe freedom of association and the effectiverecognition of the right to collectivebargaining;Principle 4: the elimination of all formsof forced and compulsory labor;Principle 5: the effective abolition ofchild labor; andPrinciple 6: the elimination of discriminationin respect of employment andoccupation.EnvironmentPrinciple 7: Businesses should supporta precautionary approach to environmentalchallenges;Principle 8: undertake initiatives to promotegreater environmental responsibility;andPrinciple 9: encourage the developmentand diffusion of environmentallyfriendly technologies.Anti-CorruptionPrinciple 10: Businesses should workagainst corruption in all its forms, includingextortion and bribery.Clearly, this is not a commitment made only inwords; it’s a business imperative. Our customers,suppliers, business partners, communities andother stakeholders are increasingly makingethics and sustainability part of their decisionmaking. They are looking fora partner with a strong andproven track record.Douglas AndersonPresident & CEO


Global Responsible BusinessEthics & Business BehaviorCWT has long been committed to corporate responsibility, being involvedover the years in various initiatives at the local level. However, this is the firsttime that we are centralizing our efforts as one global entity.CWT’s objective is to transition to a structured, comprehensive approachcompany-wide and to instill corporate responsibility at the core of ourbusiness. Our executive team oversees Responsible Business issues,providing impetus, setting broad strategy and following progress throughregular updates. The position of Head of Global Responsible Business wascreated in 2012. It reports to the EVP Global Human Resources and servesas the central coordinator for all Responsible Business efforts.Ethics & ComplianceThe CWT compliance management system is designed to prevent anddetect violations of law, regulations and company policy and to promote anethical business culture across the organization. To bring these goals to life,CWT has implemented a comprehensive Ethics & Compliance program thatis consistent with best practice standards and evolving legal requirements.It serves as the backbone to a corporation’s overall integrity. It will not only helpto detect and prevent violations of law, respond to potential issues, proactivelydeter problematic behaviors and actions, but also reduce the likelihood ofunethical activity by employees, partners, contractors, officers and directors.Code of Business Ethics and ConductThe CWT Code of Business Ethics and Conduct serves as the cornerstone ofthe company’s Ethics & Compliance program and establishes the company’score values, ethical standards and expectations for its employees. The Codehas been translated into 22 languages and is posted on our intranet site.All employees are required to review the Code and acknowledge their reviewand agreement to abide by its terms.A copy of our code is available in our corporate website:www.carlsonwagonlit.com/en/global/our_company/ethicsBusiness Conduct Council (BCC)The BCC is the key compliance governance body within the company. It ensuresmanagement alignment and ultimate accountability for the development,implementation and management of compliance best practices. The BCCmeets every other month in advance of Board meetings.2012 Responsible Business ReportOur 2012 RB report’s main objective is to review CWT’s RB achievementsand sample good practices. It covers existing policies and programs in thefollowing widely-accepted Responsible Business domains – RB governance,ethics and business behavior, human resources, environment, responsibleproducts and services, and community involvement.Global and Regional ComplianceThe Global Compliance Leader is responsible for ensuring that CWT’soperations are consistent with a culture of integrity and for supporting andoverseeing the global CWT Compliance Management System. Four RegionalCompliance Directors oversee and reinforce compliance policies in each ofthe company’s three regions.Responsible Business Report 2012 - In Brief45Responsible Business Report 2012 - In Brief


Human Resourcesand Human RightsAs a provider of services, CWT recognizes that the quality of the servicesit delivers to customers depends on the will and ability of its people tosatisfy customer needs and expectations. Because the sustainability ofthe company’s success depends so heavily upon its people, CWT HumanResources strategies and programs represent the foundation for thecompany’s approach to Responsible Business.CWT Core ValuesCommitment to ExcellenceCultural DiversityCustomer CareEntrepreneurial SpiritIntegrityReliabilityDiversity and Equal OpportunityAs one of CWT’s global six core values for all employees, diversity -and by extension, inclusiveness - are central to how CWT and our employeesconduct business every day. This guiding principle includes fostering respectand team spirit in the workplace; embracing and leveraging the multiculturalessence of the company, and providing equal opportunities to talentedindividuals. This is also reflected in our recruitment processes, which ensuresadherence to our company policy on non-discrimination, equal opportunityand recruitment by competency.Communication, Employee Dialogue and Employee EngagementCWT’s approach to internal communication aims at ensuring that all CWTemployees are engaged in relevant, interactive and personalized companycommunication. The approach strengthens connections among all employeesto help drive engagement and alignment.Talent Acquisition and Human Capital DevelopmentTo ensure that CWT’s growth remains sustainable over time, the companyassesses skills and performance against constantly changing customer andmarket requirements. As the world’s leading travel management servicescompany, CWT aims to reinforce its leadership role in every aspect of itsbusiness. Talent and performance development, as well as employeerecognition, are critical to this goal.CWT wants to create really global leaders and to act as a global organization. So,all our learning and leadership development efforts are aimed at developingpeople to become truly global leaders by helping them learn how to managediversity – what it means to do business in different organizations, in differentcountries with different regulations.CWT University is the newly globalized online Learning ManagementSystem (LMS) that puts all training content into one, easy-to-find place. Itis the company’s principal vehicle for training deployment, learning-relatedregistration, tracking, and reporting. CWT University offers individualizedlearning tracks, enabling supervisors to create, monitor and manage thesetracks to support individual career and development goals.Health and SafetyCWT is committed to providing a safe and healthy work environment for all itsemployees, including contractors and visitors to CWT premises. Our companyensures that all employees can carry out their work in a manner that is inaccordance with health and safety regulations.Employee engagement is a strategic priority for CWT and an opportunity todifferentiate CWT in a highly competitive market place. CWT strives to becomethe best workplace in our industry, enabling us to attract the right talent,retain and develop our people, and drive a culture of high performance.Employee engagement supports the creation of an engaging environmentand prompts people to “go the extra mile” to better serve customers.Responsible Business Report 2012 - In Brief67Responsible Business Report 2012 - In Brief

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