Uniform Program – Purchase and Rental Resource Manual

ABM UNIFORM RESOURCE MANUALTOPICSProgram OptionsPage 2Rental vs. PurchaseHow to ChooseDirect Sale/Purchase OverviewPage 3Page 4Rental ProgramPage 5Page 6Page 7Program OverviewCommunication & ResourcesHow to Place an OrderStandard TimelinesBilling TermsReturns/ExchangesProgram OverviewRental Service ResourcesGetting StartedStandard TimelinesCommon TermsCommon RequestsCommunication & ResourcesPURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 1

RENTAL VS PURCHASE: HOW TO CHOOSEWEARER CONDITIONS TO CONSIDERCondition Purchase RentalTurnover Low Moderate to HighSoil Level Light Light to HeavyInitial Investment High LowMaintenance Employee CintasLocation of Employees No Restrictions CentralizedSTART-UP AND MAINTENANCEProgramNew EmployeeMeasuring/FittingNew ItemDeliveryTimelineLaundryServiceInventoryManagementRepairsEmbroideredItemsPurchase ABM 2 Weeks ABM ABM ABM YesRental Cintas 4 Weeks Cintas Cintas Cintas YesPlease note:ABM Parking Services and Security Divisions should continue to order uniforms/receiveservice through their current suppliers, while the Cintas programs are in development.PURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 2

PURCHASE PROGRAMThe Cintas Purchase Program enables ABM to purchase ABM approved garments foremployees. The ABM Branch Manager places uniform orders that are then shipped tothe employee. ABM employees clean and maintain their own garments. To receiveNational ABM pricing, orders should be placed through either the ABM customordering website or by calling a Cintas Customer Advocate for order placement.COMMUNICATION AND RESOURCESThe Cintas online ordering link is available 24/7, on the ABM ConnectX portal. Inaddition, a Cintas Customer Advocate is available Monday through Friday, 7:00AM –5:00PM Central Time and may be reached by calling 1-800-543-4450. A CustomerAdvocate may assist with order inquiries, such as order status and tracking and productexchange and return.GETTING STARTED- The primary access to the uniform ordering website is through the ABM ConnectXportal on the Sales & Marketing home page. The PDF order worksheet and PDFbrochure and price list are included on the ordering website, for reference.- Website access to your Cintas store is also available by visiting www.mycintas.comand entering your “My Cintas ID”: ABM in the required field.- Determine employee size for each garment by using size charts provided (on theordering website or as detailed on the PDF order worksheet). The PDF brochureincludes the ABM approved uniform items for each division.- Once the order is submitted, an electronic confirmation will be sent to the emailaddress used when placing the order.- For questions concerning your order, please contact a Cintas Customer Advocate.The toll free number is 1-800-543-4450.TIMELINES- Orders are shipped from Mason, Ohio and are typically delivered within 7 – 10business days from order placement.- In the case that an ABM customer requires items outside of the approved program,approval must first be gained from the ABM Divisional Vice President. Please allowfor longer lead times for items ordered outside the program.- Please note: timelines may vary depending on garment availability and special sizerequests.PURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 3

PURCHASE PROGRAM (cont’d)UNIFORM ORDER PAYMENT- An invoice will be mailed to the ABM branch the week an order ships. Cintasinvoices only for products that have shipped. If a product is out of stock, aninvoice will generate once the order has shipped from Cintas.- Payment terms are net 45 days. Branch Managers are responsible for ensuringtimely payment to Cintas.RETURN OR EXCHANGE OF PRODUCT- Please refer to the packing slip included in the order for faster returnsprocessing. Please note that Cintas accepts all returns provided the item has notbeen modified (i.e. hemmed, altered or soiled) or worn.- Ship the items for return/exchange to:Cintas CorporationAttn: Returns Department6800 Cintas BoulevardMason, OH 45040- Please complete the returns information on the packing slip included in yourshipment to expedite and ensure proper processing.- If replacement items are needed, please refer to the exchange process outlinedon the packing slip.- ABM is responsible for all shipping charges.- Cintas merchandise is unconditionally guaranteed against defectiveworkmanship and materials. Cintas will replace, free of charge, any productdeemed defective by Cintas.PURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 4

RENTAL SERVICE PROGRAM (cont’d)COMMON TERMS- Lost/Ruin Charges: A “Lost/Ruin” (LR) charge is incurred if items are lost or needto be replaced for a reason other than normal wear and tear. If facility service itemsare not turned in on service days, you may receive an LR charge. If employeesleave the company and do not turn in their uniforms, you may receive an LR charge.These charges will be credited automatically if the items are returned.- Inventory: The quantity listed as “Inventory” represents the total number each itemissued to your employees or location from the local Cintas operation.- Changes: The quantity listed as “Changes” represents the number of items (ex.soiled garments) that should be turned in by your employees/location each week.COMMON RENTAL PROGRAM REQUESTSThe local Cintas operation that provides your service can assist with most day-to-dayrequests associated with your Rental Program. Your Cintas team consists of the SalesService Representative/Driver, Customer Service Representative, Service Manager andGeneral Manager.Your local Cintas team can assist with the following:- Adding new employees to the programo Please have employee name and start date available- Removing employees from the programo Include employee name and termination date- Service requests or issues with the rental program- Size changes/garment changeso Include employee name and garment/size needed- Adding/stopping garment of facility service item rental service- Requesting repairs to garmentsPURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 6

RENTAL SERVICE PROGRAM (cont’d)RENTAL PROGRAMCommunication ResourcesThe key to a successful Cintas program is solid communication. The followingsteps will ensure that requests and issues are handled to your satisfaction:1. Talk to the Cintas Sales Service Representative (SSR/Driver) thatservices your branch.2. If additional support is needed, please talk to the Cintas locationCustomer Service Representative, Service Manager or General Manager.3. If your local Cintas location cannot address your request, contact theCintas National Service Team at 1-800-795-7368 orNationalServiceTeam@Cintas.comYou may be asked information about the garment when contacting your local Cintas operation.The information is typically found on the ID tag located in the collar or the waistband of thegarment. Below is a diagram that explains how to read the ID tag:oThe Cintas route number, service day and customer number for your site are listed aswell as the Cintas assigned employee number.PURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 7