Uniform Program – Purchase and Rental Resource Manual

More documents

Recommendations

Info

PURCHASE PROGRAMThe Cintas Purchase Program enables ABM to purchase ABM approved garments foremployees. The ABM Branch Manager places uniform orders that are then shipped tothe employee. ABM employees clean and maintain their own garments. To receiveNational ABM pricing, orders should be placed through either the ABM customordering website or by calling a Cintas Customer Advocate for order placement.COMMUNICATION AND RESOURCESThe Cintas online ordering link is available 24/7, on the ABM ConnectX portal. Inaddition, a Cintas Customer Advocate is available Monday through Friday, 7:00AM –5:00PM Central Time and may be reached by calling 1-800-543-4450. A CustomerAdvocate may assist with order inquiries, such as order status and tracking and productexchange and return.GETTING STARTED- The primary access to the uniform ordering website is through the ABM ConnectXportal on the Sales & Marketing home page. The PDF order worksheet and PDFbrochure and price list are included on the ordering website, for reference.- Website access to your Cintas store is also available by visiting www.mycintas.comand entering your “My Cintas ID”: ABM in the required field.- Determine employee size for each garment by using size charts provided (on theordering website or as detailed on the PDF order worksheet). The PDF brochureincludes the ABM approved uniform items for each division.- Once the order is submitted, an electronic confirmation will be sent to the emailaddress used when placing the order.- For questions concerning your order, please contact a Cintas Customer Advocate.The toll free number is 1-800-543-4450.TIMELINES- Orders are shipped from Mason, Ohio and are typically delivered within 7 – 10business days from order placement.- In the case that an ABM customer requires items outside of the approved program,approval must first be gained from the ABM Divisional Vice President. Please allowfor longer lead times for items ordered outside the program.- Please note: timelines may vary depending on garment availability and special sizerequests.PURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 3
PURCHASE PROGRAM (cont’d)UNIFORM ORDER PAYMENT- An invoice will be mailed to the ABM branch the week an order ships. Cintasinvoices only for products that have shipped. If a product is out of stock, aninvoice will generate once the order has shipped from Cintas.- Payment terms are net 45 days. Branch Managers are responsible for ensuringtimely payment to Cintas.RETURN OR EXCHANGE OF PRODUCT- Please refer to the packing slip included in the order for faster returnsprocessing. Please note that Cintas accepts all returns provided the item has notbeen modified (i.e. hemmed, altered or soiled) or worn.- Ship the items for return/exchange to:Cintas CorporationAttn: Returns Department6800 Cintas BoulevardMason, OH 45040- Please complete the returns information on the packing slip included in yourshipment to expedite and ensure proper processing.- If replacement items are needed, please refer to the exchange process outlinedon the packing slip.- ABM is responsible for all shipping charges.- Cintas merchandise is unconditionally guaranteed against defectiveworkmanship and materials. Cintas will replace, free of charge, any productdeemed defective by Cintas.PURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 4
Page 2 and 3: ABM UNIFORM RESOURCE MANUALTOPICSPr
Page 7 and 8: RENTAL SERVICE PROGRAM (cont’d)CO

Uniform Program – Purchase and Rental Resource Manual

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template ?