Uniform Program – Purchase and Rental Resource Manual

RENTAL SERVICE PROGRAM (cont’d)COMMON TERMS- Lost/Ruin Charges: A “Lost/Ruin” (LR) charge is incurred if items are lost or needto be replaced for a reason other than normal wear and tear. If facility service itemsare not turned in on service days, you may receive an LR charge. If employeesleave the company and do not turn in their uniforms, you may receive an LR charge.These charges will be credited automatically if the items are returned.- Inventory: The quantity listed as “Inventory” represents the total number each itemissued to your employees or location from the local Cintas operation.- Changes: The quantity listed as “Changes” represents the number of items (ex.soiled garments) that should be turned in by your employees/location each week.COMMON RENTAL PROGRAM REQUESTSThe local Cintas operation that provides your service can assist with most day-to-dayrequests associated with your Rental Program. Your Cintas team consists of the SalesService Representative/Driver, Customer Service Representative, Service Manager andGeneral Manager.Your local Cintas team can assist with the following:- Adding new employees to the programo Please have employee name and start date available- Removing employees from the programo Include employee name and termination date- Service requests or issues with the rental program- Size changes/garment changeso Include employee name and garment/size needed- Adding/stopping garment of facility service item rental service- Requesting repairs to garmentsPURCHASE AND RENTAL UNIFORM RESOURCE MANUAL 6