YOUR HOLIDAY PRICE
Important Information about changes to the way we price our holidays
When you check our latest holiday price with your travel agent or on our website, you
will be advised of the basic holiday price including any additional costs associated with
your choice of flight (such as, the departure point, day and time of flight or seasonality of
your flight). By way of a guide, we have provided some approximate costs that will be
included in your holiday price depending on your flight selection – these are listed in the
‘Flight’ section at the back of this brochure. The only supplements you are likely to see
when you book that relate to your choice of flight will be for Premium Cabin, extra leg
room, or other optional services (such as seat selection, internet check-in, extra baggage
or in-flight meals). Just ask your travel agent, or visit our website to check our latest
HOW TO PRICE YOUR HOLIDAY
Our brochure is intended to provide a quick and easy way for you to compare typical
prices between different holiday packages. We have shown in our price panels an
accurate indication of our basic lead in prices but we do not over complicate our price
panels with different charges, fees or supplements, particularly when we know these can
change. We regularly review our prices and whilst occasionally its necessary to put prices
up, more often our prices come down so to help you calculate the best possible price just
ask your travel agent, phone us direct, or visit our website for up to the minute prices.
Holiday prices are influenced by many factors. The price includes current taxes (such as
air passenger duty), aircraft insurance, security, fuel and other associated costs known at
the time of booking. Our prices are affected by changes in these costs, along with
changes in exchange rates, suppliers costs and economic trends (see section 'Extra
Charges - before booking'). The guide prices we show are based on current charges and
costs, we reserve the right to alter prices and introduce supplements - we'll let you know
any applicable supplements and the total price of your holiday on enquiry. To help you to
compare our guide prices please keep the following in mind:-
• Prices are per person based on the number of adults sharing as given in the
accommodation description (see 'What the price includes / What's Extra' for more
• The basic lead in price shown applies to selected departures within each date range
(there may be a number of departure dates available between the dates shown which may
carry higher prices than the lead in price).
• Child discounts, under occupancy supplements and room type/board basis supplements
are shown as ‘from’ amounts. The lowest supplements will apply to low season/off peak
travel periods so supplements may be higher for more popular travel dates.
• Our lead in prices are accurate at the time this brochure is produced but are subject to
change and may go up and down.
• Accommodation supplements vary by the date the accommodation is occupied so may
vary throughout your holiday.
Resorts in SWITZERLAND & CANADA
Holiday prices are influenced by a variety of factors, particularly depending on the type
of travel option you book. We aim to provide as much flexibility with our packages as
possible. It’s not possible to show in our brochures all the seat classes, upgrades,
supplements and fares for all our different travel arrangements due to the range of options
available. That’s why when you book, you can select from a wide choice of travel options
to suit your needs and obtain our most up to date prices. With such a wide choice, any
prices we show are just an indication of our lead in prices but these are likely to change.
Where our packages include a flight, airlines will limit the number of seats available at
these prices by flight and date of travel. If the price shown in our brochure is not
available when you book we will offer our next best price. Occasionally we also receive
special fares from airlines, whilst these may be more restrictive they can offer excellent
value. For the latest prices, please visit our website or ask your travel agent.
NEILSON PRICE MATCH
We aim to offer some of the lowest available prices for charter flight ski holidays in the
UK. If you find your identical holiday cheaper than you can book with us then we’ll look
to match it. The booking must be for a minimum of two full-fare paying passengers on an
identical and bookable holiday featured in any other non Thomas Cook Group Tour
Operators brochure available at your ABTA travel agent (with the exception of special
offer brochures). Holiday price comparisons will be between the total cost for the entire
travelling party including flight and accommodation supplements, but excluding
insurance premiums. We will consider all Price Match requests received but are under no
obligation to reduce the Neilson holiday price. In order for accurate comparisons to be
made, the holidays must be identical in all respects i.e. the same departure date and
airport and the same accommodation (including room type and board basis). Flight
timings must be directly comparable as follows: flight departing 04:00 - 12:59hr = slot 1;
13:00 - 18:59hr = slot 2; 19:00 - 03:59hr = slot 3. A flight must be either a day or night
flight as appropriate.
Holidays including scheduled flights, special offers, late availability prices, travel agents’
offers and group booking discounts are excluded. In cases where free children’s holidays
are to be included in price comparisons, we would ask you to note the following: If your
booking with us includes a free child place but the alternative holiday you have located
does not, the appropriate child price applicable on that alternative holiday will be taken
into account in the calculation.
All ‘Price Match’ holiday requests must be supported by proof of availability at the
claimed price at the time of booking.
Note: ‘Price Match’ excludes ‘Neilson Ski Inclusive’.
Neilson snow guarantee
Anyone taking the Neilson Ski/White Horse Insurance is automatically covered for piste
closure insurance at no additional cost. Should you choose a different policy, you should
ensure that any other insurance cover most be at least of equal standard to Neilson/White
Horse Ski Insurance.
If you do not take the Neilson/White Horse policy, and your own policy does not contain
its own piste closure provisions, you will not receive the benefits outlined below. Space
on transport provided by Neilson to other ski areas cannot be guaranteed, and if available,
will be payable locally at between £10 and £30 per person per day.
Piste closure cover details – up to £500 (nil excess)
The piste closure covers you for up to £50 per day only for transport that we can arrange
for you in the event of that it may be necessary to transfer you by coach to another ski
area if it becomes impossible to ski in your resort, due to lack of snow or too much snow.
If you have pre-booked your lift-pass, we will refund this to you in full in resort. This
cover applies to downhill alpine skiing and does not cover cross-country skiing, nor does
it apply to piste closure due to adverse weather conditions other than lack of snow or too
much snow (eg. High winds). In the unlikely event that no suitable alternative area is
available, you will be entitled to compensation on return to UK of £50 (up to £500) for
each complete day you have been unable to ski. See page 346 for our insurance provider.
What the price includes
• Accommodation - Prices are shown per person within the price panel for each property.
For hotels, the price applies to each of the two adults sharing a room. Larger hotel rooms
may have a minimum occupancy requirement of more than two adults and the price
shown will be based on the higher occupancy. Apartment, cabin and studio prices are
usually based on the maximum number of adults sharing the accommodation and for
fewer adults under-occupancy supplements usually apply (see ‘Under Occupancy
Supplements’ - page 342).
• Meals – as described in the accommodation description. If you book half board, this
means breakfast and dinner; full board - you will be provided with breakfast, lunch and
• Assistance from a Neilson Representative or UK Duty Office 24 hours a day, 7 days a
• Return flights from a selected airport. The price of your holiday will be influenced by
your flight selection and date of travel. See the flight section at the back of this brochure
for full details.
Your hand luggage and hold luggage allowances are independent of each other and
cannot be combined together. Please refer to the Flight information page at the back of
this brochure and the section titled ‘At the Airport’ for more information regarding
• Hold Allowance: All our holidays include a minimum of 15kgs luggage allowance
which you can check-in for carriage in the aircrafts hold. (Some holidays include
additional basic allowance at no extra cost, please see our brochure offers for details and
check carefully at the time of booking). Infants travelling on Thomas Cook Airlines
flights also receive 10kgs hold allowance - please refer to the section titled ‘Carriage of
infants’ for more information. When you book you will be offered the opportunity to
increase your hold luggage allowance for an additional charge – this will apply to all
travellers on your booking. If you do not require extra allowance, please ask your travel
agent to remove this at the time of booking. Please note – additional luggage allowance
cannot be added once travel tickets have been issued. Excess baggage charges will apply
if you exceed your allowance.
• Hand Allowance: You are permitted to carry onboard a maximum of 5kg hand luggage
per person (excluding infants) which cannot exceed a specific size/dimension as stated in
our Flight section of this brochure (and on the Airlines website).
• Return Transport between your destination airport and accommodation in resort is
included for charter holidays. This will be in the form of a minibus or coach transfer
unless otherwise specified in the accommodation description or confirmed on your
invoice. You may find that your transfer is shared by customers from other tour operators
within the Thomas Cook group. We have combined transfers in this way to ensure that
you depart as swiftly and efficiently as possible.
• Air passenger duty (APD), UK airport taxes and security charges - all prices include
current government APD. Since 1 November 2009, destinations have been categorised
into four geographical bands based on distance from London. Each band has two rates,
one for standard class of travel and one for other classes of travel. The rates are subject to
change and are published on the HM Revenue & Customs website - visit
www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication
of this brochure.
• Aviation Fuel Costs known at time of booking (see Extra Charges - before booking).
• In flight snacks / meals – some airlines provide an in flight snack or meal included in
the price of your fare, others charge a supplement on board, so always check before you
• Charges for extra security, aircraft insurance, aviation and other associated costs.
• ATOL Protection Contribution (APC) – the price of your flight package holiday
includes the amount of currently £2.50 per person as part of the ATOL Protection
Contribution (APC) we pay to the CAA who provides financial protection for your
holiday in the unlikely event of our failure. The amount you have paid will be shown on
your confirmation invoice.
And what’s extra
• Holiday Insurance - you MUST be insured (see page 346).
• Meal supplements - where applicable are in the accommodation descriptions and price
• Under-occupancy supplements – see section on ‘Under Occupancy Supplements’
• Optional excursions.
• Charges made by accommodation – see section ‘local charges’ below.
• Locally collected taxes (including arrival/departure taxes and entry visas where
• Accommodation Deposits - in some cases on arrival at self catering accommodation you
may be asked for a deposit. This is refundable, less the cost of any additional cleaning,
damage or loss. When you register, many hotels will ask you for an imprint of your credit
card to cover any personal extras. If you do not have a credit card, they may ask for a
large cash deposit.
• Excess baggage on coaches and aircraft - excess baggage charges will apply if you
exceed your allowance and/or you take sports equipment. Please refer to the section titled
‘Carriage of Sports Equipment’ in the flight information section for more details.
• Ski/Snowboard carriage - A charge of £35 to pre-book ski/board carriage applies on
Thomas Cook Airline flights. Other airlines vary and any payment due will be collected
on check-in. See page 346 for details.
• Christmas and New Year Gala meals where not shown as included.
• Eurotunnel and Eurostar may be booked through us, see page 349 for more information.
• Apartment holidays only: bed linen, towels unless stated as included in the individual
apartment description. Cleaning, except where you have pre-purchased a special service
• Ski racks and child seats for rented cars.
• European road tolls and levies.
• Fuel, car parking fees and fines for private or hire cars.
• Late booking fee - a charge will apply for all bookings made within 14 days of
departure. The charge will be a minimum of £15 per person. You will be advised of the
applicable fee at the time of booking.
• Tickets - tickets will be issued electronically, in person or via post when you book a
holiday or at least 14 days prior to travel. If you book within 14 days it may be necessary
to make arrangements for you to collect your tickets from our airport representative on
arrival, or in some cases may be able to post or email your documentation to you, at your
request, but if special delivery is required a charge may be applied.
• Credit card charges – prices advertised in this brochure apply to payment by cash or
debit card. A charge will apply to payment by credit card - please ask for details.
• Possible surcharges - we reserve the right to surcharge, see ‘Extra charges’ below and
‘A2 Price changes’ section, page 351.
• Visa charges - you are responsible for paying the costs in connection with obtaining
Extra Charges - before booking
Please note carefully, as we indicate underneath the price panels, prices include an
amount to cover our current fuel charges known at the time our brochure is produced.
You should be aware that these charges and costs may change between date of
publication of this brochure and the time of travel. We reserve the right to alter prices and
introduce fuel supplements where changes in fuel costs occur. Furthermore, although we
have included in our prices an extra charge to cover aviation, security, aircraft insurance
and other associated costs, you should be aware that these charges and costs may change
between the date of publication of this brochure and the time of travel. Since all these
costs are beyond our control and subject to further changes, we reserve the right to pass
on any additional charges to you and they will be added and shown separately at the time
of booking. We reserve the right to change prices, prices can go up or down. Please
therefore check carefully the total costing, including any additional charges, with us or
your agent before you book.
At some accommodation certain amenities or services may carry a local charge. Unless
we have stated that a service or facility is ‘free’ in our accommodation descriptions, you
may be asked to pay a charge. Here are a few examples of what you might expect to pay
for locally, but always check first as there may be others.
• Daily car parking charge at some hotels/apartments.
• Entertainment and activities away from your accommodation.
• Highchairs, cots, hotel-run Children’s Clubs and meals for infants.
• Certain à la carte meal options.
• Porterage of luggage at any stage.
• Safety deposit facilities, room service, minibar, TV / satellite TV, telephone calls,
internet and Wifi.
• Facilities and equipment such as spa entry, indoor pools, sauna, steam room and table
• Health & beauty treatments.
Offers, options &
Neilson reserves the right to amend or withdraw offers, price and elements at any time
and without notice. All are subject to availability, are valid for new bookings only and
cannot be added retrospectively. Many offers may not be combined.
A Ski Inclusive pack includes the following: Flights, Overseas Transfers,
Accommodation as booked, Lift Pass (local) and Ski or Board and Boot Hire. Regional
flight supplements, room supplements and under-occupancy supplements may apply.
Ski Inclusive offers cannot be combined with any other discount and are for new
bookings only. Ski Inclusive properties may change without notice, holidays are subject
to availability and are not necessarily available on all dates.
Complimentary Room upgrades
Where applicable and unless otherwise stated, offers of free room upgrades shown in the
brochure will be determined by availability when you travel and your room will be
allocated on arrival at the accommodation. If your room is upgraded, please note that this
will not necessarily be to the next highest category featured in our brochure as we do not
sell all room types at all hotels.
HONEYMOONS, ANNIVERSARIES & BIRTHDAYS
Many hotels offer honeymooners and guests celebrating anniversaries and birthdays
special treats such as fruit baskets, sparkling wine or free room upgrades (see also ‘room
upgrades’ above). Where available, please note that the hotel may ask you to produce a
marriage certificate in order to benefit from the honeymoon/ anniversary offers. You
must also inform us at the time of booking.
On occasions, we may make special offers on holidays at properties which are featured in
this brochure. These special offers may for example be made in a series of one-off or
promotional publications. The special offer packages may not be identical to the
packages featured in this brochure. For example, the special offer package may not
include in-flight meals, airport-resort transfers or children's club activities.
The luggage allowance for special offer holidays will be 15kg per person. It is important
to note that such special offers will not allow changes to be made to your booking once it
has been confirmed. The deposits for special offer holidays may also be higher than
stated in this brochure. For further details please contact your travel agent or us and also
refer to terms and conditions that are contained in all special offer literature that is
LOW DEPOSIT for groups
Reduced holiday deposits may be available for European charter flight based holidays
only for a limited time after which a higher deposit amount will apply which will be
advised to you at the time of booking.
2 for 1 GROUPS LIFT PASS offer
Where 2 for 1 offers are featured in your resort or accommodation, these should be
booked against one person for two items. Some dates may be excluded.
Our brochure includes information on different types of activities, tours, excursions or
establishments that you are likely to find in the local area. We do not own or operate any
of these services. These are mentioned by way of a guide only, the information,
availability and prices we include in our brochure are subject to change. If you choose to
book services locally with the provider of any excursions and activities, we recommend
you check your travel insurance covers any services you book and take part in and that
you familiarise yourself with the company providing the services and any conditions that
apply and literature/documentation you receive. Neilson does not recommend or endorse
any particular excursions or activities available locally, except for excursions which are
shown in our brochure as being ‘pre-bookable’ or which your representative may offer to
book for you in your resort. Excursion days and times are approximate and all elements
may be subject to change. Trips are subject to minimum numbers and weather conditions.
Prices for activities mentioned in our brochure are per person and minimum ages may
apply. Sometimes transport to the venue is not included and this is stated as such.
Transport can be arranged locally for all participants who will need to pay for this in
resort, the cost will vary depending on numbers. Driving full license must be shown for
snowmobile activities and any other driving-based excursions. Please see our Booking
Conditions for further information on excursions.
Ski ESSENTIALS and pre-bookable options
To make your arrival in resort easier we recommend that you pre-book equipment, lift
passes and tuition. Unless prebooked, we cannot guarantee availability on peak dates
(Dec & Feb). Once booked the price will not rise. Pre-bookings can usually be made up
to 5 days before travel for European destinations, 10 days for Canada. After this you must
book items locally. This brochure details the most popular items but please be aware that
there may be more options available on the reservations system and in resort. Items are
booked to start on the morning after your arrival. Should you wish to ski on the day you
arrive, you will have to make your own arrangements.
The prices showing on the reservation system at the time of booking your ski pack items
are the applicable ones, and may be higher or lower than the prices shown in the
brochure. We reserve the right to increase prices at any time and to withdraw ski pack
elements from sale. If you wish to cancel or amend items, you may do so up to 21 days
before departure at a charge of £35 per person. (price correct at time of going to print).
Skiers’ & Boarders’ Packs-
These ‘Packs’ combine a lift pass (usually a local pass), equipment and tuition and offer a
saving compared to booking each item individually. They are only available to be prebooked
and are not available for purchase in resort. Packs cannot be discounted or
combined with other ski pack offers.
Make sure you pre-book before you go - then your lift pass and tuition place is reserved
and you’re guaranteed a great price! We promise that you’ll pay no more than you would
have done had you waited and purchased your lift pass & tuition in resort. In the unlikely
event that you did find a cheaper price for the identical lift pass or tuition* locally, we
would refund you the difference, there and then, no questions asked based on the
exchange of Euros 1.09: £1; NOK 8.19; SEK 10.0; CAN$ 1.3
*Please note we work closely with our chosen ski schools and will not consider price
matching against alternative ski schools operating in the resort. This promise is for
regular group lessons only.
Lift passes - DELIVERED TO YOU IN RESORT
Lift passes to all resorts offered in this brochure can be pre-booked. If you pre-book then
you are automatically covered by our Lift Pass Price Promise (see above) AND your lift
pass will be delivered to you in resort - saving you the hassle of a visit to the lift pass
In some resorts there may be more than one type of lift pass available so please remember
to specify at the time of booking which pass you require where we offer a choice. If the
pass offered doesn’t suit your requirements or is not offered for your age range, then, you
should book upon arrival in the resort. First time skiers (complete beginners) should prebook
‘Complete Beginners’ skiers or snowboarders packs so that everything is reserved
and arranged for your arrival in resort.
Some resorts charge a deposit for ‘handsfree keycard’ lift passes. It is stated where we
have included this charge in the pre-book price. The deposit amount can usually be
obtained by returning the pass directly to the lift pass office at the end of your holiday.
PROOF OF AGE/RELATIONSHIP
Please note that in some instances proof of age may be required to be shown either to the
Neilson representative or to the lift pass office staff before a special price lift pass can be
obtained. This usually applies to younger children who may be eligible for a free lift pass
and reduced price passes for older skiers.
Additionally some special offers are strictly for families only and proof of relationship
and shared residence may be required.
ski or snowboard tuition
We offer pre-bookable group ski and snowboard lessons in almost all our resorts. Lesson
days and durations vary so always check the relevant ski pack panel for details.
COMPLETE Beginners ‘FIRST TIMERS’
We have chosen the very best beginner resorts in our programme and awarded them
‘Learn to Turn’ status. Where you see ‘Learn to Turn’ on the resort information page you
can be sure of a resort that has nothing but the best facilities and instruction to make sure
your first experiences on the slopes are fun, safe and rewarding.
Book the ‘Complete Beginners’ Skiers’ or Snowboarders’ Packs to ensure you will have
everything you need - the correct lift pass, equipment and tuition will all be reserved and
everything will be arranged for you, ready when you arrive in resort. It also represents
great value for money - cheaper than booking these items individually or waiting until
you get to resort.
Please note that Complete Beginner, (‘Level 0’) packages are strictly for beginners. A
supplement may be charged to participants considered too experienced for beginners
classes to cover additional lift pass and tuition costs.
At some properties you can opt to pre-book a private transfer to take you from the airport
to your accommodation. This is priced for a return journey, per taxi (standard saloon size
car or minibus may be provided) with a maximum of 3 people per taxi. Luggage space
may be limited with 4 people on board which may result in an extra taxi being required
when you get to resort – any charge for this will be passed on to you.
In many overseas countries, taxis may not automatically equip themselves with child or
baby seats. If a child or baby seat is required this must be requested at time of booking -
if the service provider charges extra for this then this additional cost will be passed onto
Group Booking Conditions
These conditions are in addition to the Booking Conditions shown on pages 351-353. All
group bookings are ‘subject to availability’ which includes respecting the right of
hoteliers to decline single-sex groups or groups above a certain size.
1. All offers are subject to availability and the number of group offers per departure may
be limited or withdrawn without prior notice. Group offers may be limited to selected
properties / apartments in our brochure. Please ask for details.
2. Children do not count towards group bookings.
3. Free child places cannot be used in conjunction with group discounts.
4. Free places cover the basic holiday price current at the time of booking. Supplements
for meals, under-occupancy, room facilities & insurance are excluded.
5. The group must book exactly the same holiday at the same time. We may allow large
groups to travel from different airports on application, in which case the free place will
apply to the cheapest holiday.
6. Groups travelling for any duration other than 7 nights are on request.
7. Free places will be dependent on the number of full paying adults travelling, free
places will be calculated on the final number of passengers travelling. Cancellation of
group numbers may result in the loss of free places/group discount.
8. Free places for groups above 30 will be on request. Splitting large groups into smaller
ones is not permitted.
9. Group offers are not available on scheduled flights, self drive or Eurostar services or
accommodaion only bookings.
10. All passengers must pay the deposit. A Group option can be held on brochured
holidays for 7 days while deposits are collected, however this is dependent on
11. All passengers’ names must be supplied 10 weeks before departure or at the time of
booking (with deposits). Subsequent name changes will incur an amendment fee. When
supplying passengers’ names, you must at the same time also confirm your rooming list -
by this we mean who is to share a room with who. If you fail to do so, we will allocate
rooms and cannot accept any liability if these arrangements do not meet with your
12. Names may be required immediately at time of booking on some departure dates or
13. Group offers may not be combined with any other discounts or offers.
14. Any person who acts as the leader of a group (whether or not they travel on the
holiday), shall be the 'lead name' with all the usual responsibilities associated with that
role as set out in our booking conditions. In addition, the group leader shall be
responsible for confirming all travelling passenger details to either the Travel Agent
(when booking through an ABTA member agent) or directly to our Reservations
department. They will be responsible for paying all sums that are payable in respect of
the booking as a whole (including any amendment/cancellation charges), and for passing
on accurately and in full to travelling passengers any and all information issued by the
Travel Agent or us, including, but not limited to, passing on copies of our confirmation
invoices and a copy of our booking conditions.
Special arrangements for Groups
Groups requiring special arrangements relating to flights (extra baggage, equipment etc),
or in resort (extra room hire, transport etc) must be aware that any special arrangements
are subject to availability and may incur an extra charge will be passed back to the group
To make your family budget go as far as possible we offer some great savings for
children. At many properties a child discount will be available in certain room types,
stated as a % off the adult price in the price panel. Look out for extra savings when you
Europe - Fantastic Savings for Children
A discount or special price is available to children in most properties when sharing a
room with a minimum of two full fare paying adults. Child discounts or special prices
apply to children up to and including 11 years old, as specified. The level of discount
available off the basic price is up to 45%. In larger rooms a minimum occupancy of full
fare paying adults may apply before a child discount is applicable.
There are a limited number of free child places available at selected properties when
travelling on a charter flight. These places are obviously popular and go quickly, so make
sure you book early.
Please note that the second child price applicable at the time of booking still applies if the
first child has a free place. A free child means you benefit from not paying the applicable
child price for the first child. (The current selling price for that child applies if no free
child places are left or you have the option to choose to pay for the child in order to
benefit from other savings or discounts). Just ask your travel agent, phone us direct or
visit our website to check the current child prices. Please see right for the child price
SPECIAL DISCOUNT 2-5YRS
In some hotels younger children from 2–5 years old may attract an additional discount.
Where this is the case it is stated in the property highlights panel. The extra discount is in
addition to the % discount off the adult price shown in the price panel. High season dates
are: 22 Dec-4 Jan, 9/10 & 16/17 Feb: Low season applies to all other dates.Please note
that unlike many of our competitors, our discounts and special prices are available all
season and children do count towards occupancy in our apartments in Europe. Be sure to
factor this in when comparing prices.
CHILD PRICE CONDITIONS -
These conditions are in addition to the Booking Conditions shown on pages 351-353:
1. Children paying a child price, must share accommodation with at least two persons
paying the full adult brochure price. (In some cases larger room types may require
additional people to pay full adult price to be eligible for a child price. For example,
some family rooms sleeping 6, may require up to 4 people to pay adult prices to be
eligible for a child price).
2. Child discounts apply for children up to and including 11 years of age, unless
otherwise stated in the hotel description, and apply to the basic adult price for air
holidays. In the case of train or self drive holiday discounts or supplements apply after
the child percentage discount amount has been applied.
3. Third and subsequent children pay the adult price.
4. Children qualifying for a free holiday are entitled to the basic accommodation and
flights free but must pay for any optional meal arrangements and optional
accommodation supplements (for example superior room supplements); all other children
must pay ANY accommodation or other supplements in full.
5. Subject to availability, one free child place can be selected for each room booked. If
there are no free child places left on your chosen holiday, the first child pays the standard
6. Children count towards apartment occupancy levels, EXCEPT when allocated a free
7. Infants under two years of age on the day of RETURN pay £29 (short & medium haul
charter flights subject to change). For Scheduled flights, charges vary dependent on the
airline, type of fare selected and the destination. Infant charges will be confirmed at the
time of booking. These charges are for an infant sitting on an adults lap. See also
Carriage of Infants (Your Flight section) for more detail’s. Extra services required, cots,
etc., (opposite) must be paid to the apartment/hotel locally. See section on INFANTS for
8. The full adult deposit must be paid for all children except infants. In the case of a free
child place, the deposit will be deducted from the final holiday invoice.
9. Child ages you provide must be applicable to the relevant date of return. If a child is
subsequently older on the date of return than originally specified at the time of booking,
this may mean they no longer qualify for a child price and you will have to pay the full
adult fare, plus any admin fees, before the party can travel. Please check carefully with
your travel agent or us before booking.
10.Free child places are limited in number, subject to availability and can be withdrawn
at any time.
11.Free child places cannot be combined with any other discount and are only available
on charter flight holidays.
12.These conditions apply to Neilson charter holidays only.
See also ‘Carriage of infants’ on page 345.
Please note that in each property description we state the maximum number of occupants
a room or apartment can accommodate; this number can include ONE infant unless
otherwise stated. If you need to book more than one infant into a room, please contact us
before booking, as enquiries will need to be made with the hotel/apartment manager. For
any bookings made which exceed this stated maximum and for which we are advised
cannot be accommodated, we reserve the right to pass on the cost of any
additional/different rooms/apartments required to accommodate the booking.
Please let us know when you book if you need a cot. You may have to pay a charge
locally for this and any other special services or facilities you require. When you arrive,
you should check that the cot is satisfactory. If not, you must let your representative or
hotel know immediately.
Certain hotels, resorts, tours and excursions may not be suitable for children or infants.
You should read the brochure description carefully to make sure that they meet your
needs. Our Reservations team will also be able to advise you if you are still unsure.
children’s ski school
RESORT, SKI-SCHOOL & HOTEL-RUN CHILDCARE FACILITIES
When travelling as a family on a skiing holiday you may wish to consider using some of
the locally operated babycare, crèche & kindergarten facilities to free up some time for
yourselves. The resort information pages & our website include basic details showing
where there was a facility operating during W10/11 and of the approximate age range(s)
We are unable to accept responsibility or give any guarantee for the standard of the
facilities and qualifications of personnel employed at resort, ski-school or hotel run kids
clubs, nor can we guarantee the accuracy of the information given. Inclusion of this
information in our brochure / website does not mean that Neilson recommends the
facility or has undertaken Health & Safety checks. Club(s) may not meet standards of
similar facilities in the UK and you are strongly advised to remember that local standards
and requirements in respect of such clubs may differ overseas. You must ensure that you
are completely satisfied with the facilities and staff providing this service when you are in
resort and before you enroll your child/children into the club and into the clubs care. Any
prices and durations quoted are for guidance only.
-CHILDREN & SKI SCHOOL
Please note that while many ski schools advertise that they accept children, some from as
young as 3 or 4 years old, it is the ski school instructors’ assessment of the physical &
learning capacity of the individual child that determines whether they are able to join for
the full duration of the advertised programme.
Single parent savers
When there is only one parent travelling, Neilson offers a Single Parent Saver on all
properties throughout the season. Your child (aged 2-11 years on return travel date) will
receive a 10% discount off the adult price when sharing a twin bedded hotel room with
you. Offer limited to one child per adult booking and cannot be used in conjunction with
any other offer or discount.
TRAVELLING TO AUSTRIA WITH CHILDREN
Single parents or other adults travelling to Austria alone with children should be aware
that Austria requires documentary evidence of parental responsibility (e.g. consent letter)
before allowing lone parents / adults to enter, or, in some cases, to leave the country with
children. UK & Austrian authorities recommend carrying a letter of consent
(downloadable form the British Embassy at ukinaustria.fco.gov.uk) as a precautionary
measure. For further information please contact the Austrian Embassy or visit the FCO
Canada - Great Value For Children
Canadian ski resorts are all very family focused and have the added advantage of all
being completely English speaking with superb ski schools - making them a wonderful
destination for all the family as well as a great place to learn or improve your skiing.
These differ from hotel to hotel, so please read the descriptions carefully. A charge may
be made locally for entertainment and the use of some hotel facilities. They are not
necessarily included in the holiday price. Not all hotels provide entertainment, and the
quality at those that do will vary.
All sports and leisure activities are naturally subject to availability. The hotel may have a
system restricting the number of times and hours of use of certain facilities to ensure all
customers can enjoy them. Whenever we are aware of this it is clearly stated. You may be
required to pay a deposit for some sports or leisure facilities which will be refunded upon
the return of the undamaged equipment. Some hotels may have additional conditions
before refunding the deposit (e.g. not to exceed the time limit of usage). If applicable,
guests will be informed on arrival.
Age and height restrictions may be applied by the hotel for certain activities and
facilities. These are applied locally for the wellbeing of all customers and full details will
be supplied when you arrive at ---your accommodation. For safety reasons some sports
are not available to younger children or children without adult supervision.
You should ensure all activities you wish to take part in are covered by your own holiday
insurance. Some activities may be considered to be hazardous pursuits by some insurance
Accommodation can, at times, have a lively atmosphere, and facilities and entertainment
may vary according to the mix and ages of guests in residence.
Official Ratings & Our Ratings
Ratings systems are an attempt to give a guide to the overall quality of properties. The
official ratings are given by the authorities in the country, and do tend to give a fair
impression of relative standards within that country. However, different countries have
different standards; so don’t assume that a 3-star hotel in one country is equivalent to a 3star
hotel in another.
We have compiled a rating system for Neilson. This is based on the particular
characteristics of each property, taking into account their facilities, general atmosphere,
plus the distances to resort facilities and ski area. Our rating system enables us to give a
useful reflection of property types in all countries.
The nature of these ratings is subjective. They are compiled using the opinions of
experienced Neilson employees in addition to a scoring-based system. Standards do vary,
so you should not expect a 3n nn rated property in Bulgaria to be of the same standard as
a 3nnn rated property in Canada.
Some of the accommodation featured in this brochure will enable competent skiers or
boarders to do one of the above. Where this is possible the above logo will be featured.
Please bear in mind, however, that we have only applied these logos where we are
confident, combining normal snow conditions with past experience, that it is possible.
Sadly, it cannot be guaranteed and Neilson cannot therefore accept responsibility if
conditions or your ability preclude you from being able to do so.
Accommodation & Room types
When we mention room types in our brochure, in most cases you can expect to receive a
room similar to that described below. Please note however that whilst room categories in
different hotels may have the same or similar names, the criteria for their classification is
likely to differ, as these are the names the hotels use and they do not have standard
definitions. We do not always sell all room types at all hotels. When you make a booking
we will pass on the details of the room type you have selected to the hotelier, but it may
not always be possible for them to provide a room type/configuration exactly as booked.
The following sections provide some additional information on accommodation and room
types. In all types of accommodation described below, if there are less than the maximum
number of persons in your own party, the room type may contain less than the maximum
number of beds indicated.
Hotels and Hotel Rooms
The term ‘hotel’ is used to describe various types of accommodation and does not
necessarily distinguish between local classifications such as ‘aparthotel’, ‘holiday
village’, ‘holiday complex’. Hotel/Motel chains: sometimes hotels change the name of
the chain through which they are marketed. If such a change occurs at your hotel you will
only be advised if we believe it involves a significant change in facilities or standards.
• Twin and Double Rooms - a ‘Twin’ is a room with two single beds and a ‘Double’ is a
room with a double bed. A double bed may be two single beds with double bedding.
• Austrian Twin - the term ‘Austrian Twin’ is used to describe two separate mattresses
and bed linen on one large bed frame with a common headboard.
• Scandinavian Twin - Scandinavian twins refer to beds with two separate matresses and
two separate bases sharing a common headboard - these can be made up as a double or
• Scandinavian Bunk - double bed with wall-mounted single bed above.
• Single Rooms - a ‘Single’ or ‘Twin for sole use’ is a room with one or two single
beds. Single rooms are often smaller and may not have the same facilities or be of the
same general standard as normal twin rooms.
• Rooms sleeping up to 5 people - room layout may consist of up to 5 separate beds or a
combination of double, twin bunk, camp beds, sofa beds or rollaway beds. In some hotels
these ‘extra’ beds may be only suitable for a child, but in other hotels there may be a
reduction available for the additional adults sharing the room (see price panel for details).
These rooms may not be any larger than standard twin or double rooms so space is likely
to be limited and the room may be cramped. Where rooms do accept extra beds, some
hotels may require an additional local charge to be paid which can vary by destination,
please ask for details when you book. In most cases extra beds for children are only
suitable for children aged 12 and under. Though we will do our best to help, please note
that we cannot guarantee the room configuration or type of beds that you will be provided
Please note that if you book a multi-bedded room but your party is less than the number
shown then the hotelier may allocate you a room with less beds when you check in.
• Suites/Junior Suites: A Suite and Junior Suite usually contain a lounge/living area. A
Suite is likely to contain a separate sleeping area whereas in a Junior Suite the sleeping
area may not be completely separate. Room layouts can vary by destination. Our
descriptions of Suites/Junior Suites usually state the number of persons who can occupy
the room type (e.g. 2-4 persons). If there are less than the maximum number of persons in
your own party, the room type may contain less than the maximum number of beds.
• Annexes - Annexe accommodation will not necessarily be attached to the main part of
the hotel or apartments. This may mean guests must walk to and from the main building.
Where rooms are located in an annexe, this is mentioned in the property description.
• Meal service - Breakfast will be of the ‘continental’ type unless stated otherwise. In
certain hotels, extended or “English” style breakfasts are available and may be at an extra
charge. Many hotels are not necessarily used to catering for special diets, and therefore, if
you have specific requirements, you may find that the choice is limited. This is
particularly true of vegetarian meals. Vegetarians are advised to consider a self-catering
or chalet holiday. If you are on half or full board it is possible that you may lose a meal
due to your own particular flight times. We will include the most up to date information
about meal service arrangements in our accommodation descriptions but occasionally
arrangements will change.
• Baths may not always be full size and showers may not always have a shower tray or a
• Local Functions - many hotels can be used for weddings, conventions or local
celebrations, even the smaller ones. Hotels will always try to ensure that guests are not
inconvenienced but some disturbances may occur.
Large hotel complexes may have low-rise wings or a number of accommodation blocks
spread across large areas. These may be separate from and a few minutes walk to the
main reception and restaurant areas.
VIEWS FROM A BALCONY/TERRACE
If you would like a specific view, please be aware that rooms described as having a
mountain or valley view may not have a full view because of trees or buildings blocking
If a single person occupies a double room they will usually be asked to pay extra (a single
supplement). Hotels price their rooms as doubles and they do not reduce the rates if they
are occupied by a single person. The costs to the hotel of providing the room – heating,
lighting, cleaning etc. are the same regardless of how many people occupy that room.
Hotel design may mean that single rooms are smaller and may have different facilities to
standard rooms. Single rooms are often smaller, may not have a balcony and may not be
of the same general standard as normal twin rooms.
While there is normally a supplement for these rooms the overall cost will usually be less
than when a single person occupies a double room. The prices we charge reflect the costs
of under occupancy of the rooms contracted to us by the hotel, we do not mark up these
Under Occupancy Supplements
The prices in this brochure are usually based on a specific number of adults sharing the
accommodation as stated on each price panel. If there are fewer adults sharing the
accommodation than the number stated, supplements will have to be paid. These
supplements are called “under occupancy” supplements and are indicated at the bottom of
each price panel where relevant. The under occupancy supplements shown are ‘from’
amounts, per person per night, and may vary depending on date of travel. Unless
otherwise stated, under occupancy supplements are payable per person per night. Please
note that infants do not count towards occupancy levels. Children do count towards
occupancy unless travelling on a free place. Our accommodation prices are based on at
least two adults sharing. We do not always have the space to show under occupancy
supplements for the single traveller for accommodation which is priced on a two adults
sharing but please contact us for further information and supplements where applicable
(see also ‘Single Supplements’above).
How many nights are spent in your accommodation?
Your check-in time and departure (check-out) time, is likely to be determined by the
times of your flights. If you leave the UK on a night flight between 00:01 and 04:00
hours, the day of departure is deemed to be the previous day. In some cases, depending
on your flight times, you may arrive at your accommodation in the early hours or during
the morning. Your accommodation should be immediately available to you, and in this
case this is classed as the first night of your holiday. If you leave the UK after 04:00
hours, arriving in resort the same day, your accommodation will usually be available
from between 12 noon and 4pm. In all cases, delays may occur with check-in whilst your
room is prepared for you.
Guests are normally required to check-out of rooms at the internationally recognised time
of 12 noon on the last day of the holiday. However, there are some areas where a 10am
vacating time is operated. On occasions there may be several hours to wait before the
departure of your flight home. In such cases a room may be made available for changing
and storing luggage. Sometimes hotels will let you keep your room but they are entitled
to make a charge. This is not normally possible with apartments. If you are on Half
Board, Full Board or All Inclusive it is possible that you may lose a meal owing to your
own particular flight times.
Certain accommodation featured in this brochure is operational all year round. From time
to time it will be necessary for certain facilities to be withdrawn for general maintenance
purposes. Water and electricity suppliers may be interrupted whilst this essential
maintenance is undertaken.
The standard and frequency of cleaning and linen change can vary from resort to resort
and property to property depending on general standards in resort and the rating of your
We do not have exclusive use of all properties featured in this brochure. It is possible,
therefore, that there may be guests from other countries and of mixed age groups at your
accommodation. Many hotels we feature do operate corporate conference facilities and
there may be occasions where business meetings are taking place during your stay.
Many hotels we feature have satellite or cable TV shown in rooms, we recommend that
you use the same care and supervision with children watching TV as you would at home.
Some channels may be of an adult nature. Where televisions are advertised we cannot
guarantee the availability of English-speaking channels.
Neilson Chalets AND Lodges
Chalet Super Service Upgrade
Groups wanting to really indulge themselves should consider our Chalet Super Service
upgrade package, which brings with it a whole host of extra meal and drink
• Cooked breakfasts (each day) • Daily snacks for the slopes • Vin chaud as well as a
freshly baked cake and tea • Aperitifs and pre-dinner snacks • Four course evening meal •
A selection of wines with dinner • Fresh coffee & mints after your evening meal.
Our Chalet Super Service upgrade is available when your
group takes the whole chalet. Prices are £55 per adult and £30
SPECIAL DIeTARY REQUIREMENTS
Our hosts also have the advantage of being flexible in their meal preparations. If you
have any special dietary requirements, be it a vegetarian option or a special favourite for
the kids, we will do our best (within reason!) to accommodate you (even if the dietary
requirement is egg and chips!).
CHILDREN IN CHALETS
Children under 12 years old are welcome in all of our chalets but only when part of a
group booking the whole chalet.
Our experienced chalet hosts endeavour to provide balanced, healthy menus for younger
guests, or simply smaller portions of what Mum and Dad are eating. It really is down to
what your family would prefer, and this goes for meal times too.
Please Note: In chalets or cabins without 3 or 4 bedded rooms, we will allow one
discounted child place in units with 8-13 beds, or two discounted child places in units
with 14 beds or more. Children cannot receive a child discount in conjunction with free
places. Discount applies to the basic holiday price only, all other supplements and
charges still apply. Further information and booking conditions can be found on pages
Children of all ages are accepted in all Neilson Lodges & Neilson-run hotels on all dates.
THINGS TO NOTE
• Smoking is not permitted inside any of these properties.
• A limited reception service is provided, usually between 08.00 and
09.30 and from 16.30 to 18.00. In addition to these times staff are on
hand to provide assistance.
• Room service is not available.
• Lodges & Neilson-run hotels have their own bars. Local licensing laws
prohibit the consumption of duty-free and bought-in alcohol in the public areas.
• In Chalets footwear is to be indoor shoes or slippers only - so please make sure you
pack something comfortable.
• Our Lodges & Neilson-run hotels do not feature in local Tourist Office publications and
are not subject to official classification. This is because they are generally leased by us
for the entire season and run exclusively for our guests.
• Large multi-bedded rooms in chalets or lodges which are significantly more spacious
than others in the same unit have been priced on the basis of 3 or 4 people sharing. This
means that underoccupancy supplements will apply if just 2 people book these rooms.
• Bedrooms with two distinct sleeping areas are priced on the maximum occupancy of the
room; underoccupancy supplements will apply.
Before you go
Health facilities, hygiene and disease risks vary worldwide. You should take health
advice about your specific needs as early as possible. Sources of information include the
following websites: fco.gov.uk, www.hpa.org.uk and www.nathnac.org, your General
Practitioner or a specialist clinic.
Whilst many Western European and North American destinations currently have no
compulsory inoculation requirements, advice about destinations can change. Customers
travelling to worldwide destinations are recommended to seek advice from the sources
mentioned above and, where recommended, obtain vaccinations or tablets for protection.
If you are visiting a European Union (EU) country you should obtain a European Health
Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained
free of charge by completing an application form available from main Post Offices and
from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance,
not instead of it.
The Foreign and Commonwealth Travel Advice Unit issues and frequently updates
advice for those travelling outside the UK. The advice includes general warnings and
specific information for the benefit of travellers. Ask your travel agent for details of any
current advice for the country or countries which you plan to visit when you book your
holiday. You are also advised to check this information before you go by accessing the
latest Travel Advice on www.fco.gov.uk, alternatively e-mail
email@example.com or telephone the Foreign Office Travel Advice
Unit on 0845 850 2829.
travellers WITH REDUCED MOBILITY OR DISABILITY
•Overseas Accommodation and Overseas Transport Arrangements - The majority of
overseas accommodation, overseas transport (including transfers) and other holiday
services provided overseas are not equipped to cater for the needs of many disabled
holidaymakers. Furthermore the natural terrain and the layout of some resorts can
sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disability, that the appropriate enquiries are
made about the suitability of particular accommodation, resorts, transport and services,
and that you are fully satisfied you have made the correct choice before you book and
confirm your holiday. Please note: if special arrangements need to be made for you an
extra charge may have to be levied, this may be the case either before you go or when
you arrive in resort. We cannot be held responsible if you fail to tell us about special
needs/requirements that will affect your holiday experience and this means we will not
For customers who require support or advice prior to booking, please contact our Special
Assistance Team who will contact our suppliers for further information.
Simply call our Special Assistance Team on 0800 107 3409. (This is a dedicated number
for special assistance enquiries and we are unable to transfer calls to other departments).
•At the Airport and Onboard Your Flight - If you have a disability, reduced mobility or
special need that you require assistance with, either at the airport or onboard the aircraft
please let us know as soon as possible. We would like to know if you have a preexisting
medical condition or recent injury, so that we can answer any questions and ensure there
are no concerns about your fitness to fly. Please speak to your travel agent or call our
Special Assistance Team on 0800 107 3409 and we will pass details onto the relevant
airline and airport. If you do not request this in advance the airlines and airports cannot
guarantee that this service will be available, as there is a limit on the number of
passengers with reduced mobility and the number of wheelchairs the airline is able to
assist on the day with no pre-notification. We recommend you contact us at the earliest
opportunity, we need information regarding your need for assistance no later than 48
hours before departure, so we can inform the responsible Managing Body at the airport(s)
and your airline. If your booking is made later, the airport/airline will make all reasonable
efforts to provide the service required but cannot guarantee that this can be done
successfully. Please let us know if you need any assistance at the airport or onboard the
flight, such as, if you use a wheelchair, if you are visually impaired or require use of
oxygen. Also, please note that if you are not self-reliant (capable of taking care of all
your physical needs independently in-flight), a carer must travel with any passenger who
does not meet the DFT (Department for Transport) code of practice definition of selfreliance.
The carer must purchase a ticket at the same time. You can find more
information about travelling with a disability or reduced mobility on our website:
www.thomascook.com. If you are flying with Thomas Cook Airlines you can also refer
to www.thomascookairlines.co.uk. Alternatively please discuss your requirements with
your travel agent or contact our Special Assistance Team direct on 0800 107 3409 and we
will be pleased to help you. (This is a dedicated number for special assistance enquiries
and we are unable to transfer calls to other departments).
CURRENCY & MONEY
Most people travel with cash, traveller’s cheques and a credit card, usually because it’s
the safest, most time and cost-efficient way of carrying travel money. Visa or Mastercard
are probably the most widely accepted cards abroad, so it is best to decide which you
wish to take and leave any others behind in a safe, secure place. Take most of your paper
money in traveller’s cheques - your credit card may give you access to local currency, but
it could be at a high rate of interest and exchange rates may be poor. You should take
some local currency so you don’t have to worry about exchanging money when you
arrive. You might need some cash for a taxi or tipping. Always make use of hotel safety
deposit boxes, and wherever in the world you’re travelling - never carry around large
amounts of cash.
Passports & Visas
Names: at the time of booking please ensure you supply your first name and surname, (as
they appear on your passport) as both of these must be stated on your flight ticket. This
will reduce confusion and delays at check-in, especially when travelling to the USA. It is
anticipated that customers could face more queries and delays as more countries
introduce Advance Passenger Information systems. You may not be able to travel and
insurance may be invalid if the name on your passport and travel documents don’t match.
If, after booking a holiday but before travelling, any member of your party changes their
name, e.g. as a result of getting married, we must be notified immediately so that we can
make the necessary changes to your holiday documentation.
Children: are required to have their own passport.
The following information applies to British Citizen’s holding a UK passport issued in
the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport
issued abroad or holders of British Subject Passports should contact the appropriate
consulate or embassy for clarification.
Please note, both passport and visa regulations can change and you should therefore
check with your travel agent or the relevant embassy well in advance of travel. It can
often take some time to obtain a visa, so you are advised to apply in plenty of time.
Your responsibility: It is the responsibility of passengers to ensure, for the travel to be
undertaken, they have valid, acceptable passports, any required visa, any other
documentation and, where asked for have submitted advanced passenger information in
advance of travel to the tour operator/airline as appropriate. You must be able to meet the
entry requirements for both your final destinations and any stop-off points en-route.
Passengers without the correct documentation, or who have included incorrect
information with any visa application or advanced passenger information submitted may
be refused carriage. Airlines and/or Border Control Authorities have absolute discretion
over refusals of carriage, departure from or entry into any country. We will hold the
passenger entirely responsible in the event they are not approved for travel or where entry
to a country is refused due to any failure to satisfy the requirements of the Airline or
Border Control Authority. Where entry is refused, fines or other financial penalty may be
imposed on or by the airline and the passenger(s) concerned will be required to
immediately return to their country of departure. Any passenger who travels without the
required passport/visa/other documentation is solely responsible for and must
immediately pay all fines, surcharges, other financial penalty, costs (including the cost of
their immediate return flight) and any other sums of any description which are incurred or
imposed by the airline or incurred by ourselves.
This will be the case regardless of whether the lack of correct documentation is spotted at
the departure airport.
We can accept no liability in this situation and no compensation, expenses, refund or
other sum will be paid.
Validity: A valid passport is essential when you travel abroad. Although your passport
has been issued for 10 years (5 years for children) you should note that some overseas
countries have an immigration requirement for a passport to remain valid for a minimum
period after the date of entry to that country (typically 6 months). If your passport is in its
final year of validity, you are advised to check the requirements of the destination before
you make your final travel plans.
Travelling with children
Single parents or other adults travelling alone with children should be aware that some
countries require documentary evidence of parental responsibility before allowing lone
parents to enter the country or, in some cases, before permitting the children to leave the
country. For further information on exactly what will be required at immigration please
check the FCO website or contact the relevant Embassy of the country you are travelling
How to contact the Passport Service
General passport enquiries should be directed to the Identity and Passport Service. Please
visit their website: www.ips.gov.uk or telephone: 0300 222 0000
Apply early: If you need to apply for a passport or renew an expired passport, you should
do so well in advance of travel and at least four weeks before. (If you are 16 or over and
have never had a passport in your own name, you should apply for one at least six weeks
before your holiday. The UK passport service has to confirm your identity before issuing
your first passport and will ask you to attend an interview in order to protect your
identity). Visit www.ips.gov.uk
Advanced Passenger Information - API
Under the UK Government ‘e-Borders’ scheme, Tour Operators and Airlines are required
to collect biographical information contained in the section of your passport that can be
read by machine (such as name, passport number). We refer to this as your advance
passenger information and will pass this onto the e-Borders programme both prior to your
departure from a UK Aiport to an overseas destinations, and on any journey to the UK.
We are legally required to collect your advance passenger information – for details visit
the UK Border Agency website: www.ukba.homeoffice.gov.uk. For some destinations
this will be obtained at the airport but for others we will ask you to provide the
information at least 7 days before you travel. Please visit website
www.thomascookapi.com for information on the latest countries where this applies. If
you are flying with a scheduled airline, please visit the airline’s website for details of any
Advanced Passenger Information they require. Please also carefully note any instructions
about Advanced Passenger Information on your confirmation invoice or tickets. The UK
Broder Agency, e-Borders programme is a legal direction to which all transport carriers
must comply, failure to provide the required data may result in carriage being denied.
Your Safety & Wellbeing
Your health and safety is of paramount concern to us, especially if children are involved.
In addition to monitoring the hygiene and safety standards in all the hotel and apartments
that we use, it is appropriate that we bring to your attention the need for you to be careful
and to take necessary precautions whilst overseas and we need your help and cooperation
with this. We would ask you to pay close attention to the following information, together
with any other information we, our agents or suppliers, provide to you before you go,
during your flight and when you arrive in your destination and at your hotel. It is most
important that you familiarise yourself with this information and any other information
you are given or on display, because not only do we want you to have a great holiday but
we want you to have a safe holiday.
Swimming pools and water features: some of our hotels and apartments welcome local
people and other holidaymakers not residing at the property to use the swimming pool
and facilities within the accommodation. This can lead to pool areas becoming busy at
times, for example sunbathing space and available sunloungers may become limited.
Please make use of the pool shower facilities before swimming - this helps to prevent any
potential infections and helps to keep the pool clean.
Many holidaymakers can enjoy slides and flumes. Therefore, we would like to bring your
attention to the following important safety information:-
Hotel's policies on lifeguards and supervision of water slides may vary and qualified
lifeguards may not be present at all hotels/apartments or at all times. You should
familiarise yourself with the pool, layout, depths and presence of any lifeguards before
you or anyone travelling with you uses the facilities. Children must always be supervised
by a responsible adult. Age and height restrictions may apply. Avoid swimming into and
ensure landing areas are vacated quickly. Some slides and water features will not be
suitable for weak swimmers, if you are pregnant or have certain medical conditions.
Please check carefully before using the facilities. All notices and pool rules for safe use
of the slides and water features must be observed at all times. Slides and facilities may
not be operational on all dates throughout the season. Never use the slides or water
features when closed. Never use the slides or water features if you have been drinking
Overseas Safety Standards: Regrettably the safety standards and regulations overseas
may not be of the same level that we enjoy in the UK. For instance, the design and height
of balconies may differ. The setting and enforcement of local regulations is a matter for
the Authorities of the country and the foreign supplier of the services concerned. We are
working with hoteliers to improve standards wherever possible. You should familiarise
yourself with fire procedures, including emergency exits in your accommodation, the
swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your
representative or an appropriate member of staff.
Children: Children must be supervised by you at all times, especially near water, on
balconies or in unfamiliar buildings and surroundings. For safety reasons, it is
recommended that children up to the age of 14 wear helmets when participating in any
piste activity in your ski resort. Helmets are available to hire in the resorts - please ask
your Neilson representative for details of your nearest equipment hire centre.
Stomach Upsets: It is still a relatively common occurrence to suffer gastric illness when
travelling abroad and being exposed to a different environment. There are many ways
you can reduce the possibility of being affected, such as, not eating undercooked food,
avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over
exposure to cold winds and sun.
Out and About: Due to rough terrain, uneven surfaces and ice, we recommend that you
are extra careful and vigilant when visiting sites of interest and crossing roads. Crimes
against people and property are a fact of life throughout the world and you have the same
responsibility for your own safety as you do at home. In some places the local police may
not be very cooperative or interested when you report a theft or need insurance
confirmation so always take care of your property.
We are proud that our Representatives are the best in the business. They are thoroughly
trained in making sure that you have a great holiday, added to which they are local
experts and their knowledge is at your disposal.
They are trained to know when they are not wanted – so if you want to do your own thing
while you’re on holiday they’ll be perfectly happy to leave you alone.
Our Representatives are always on hand in person or by phone to help sort out any
particular problem whilst you are on holiday. If you have a complaint they will need to
know about it and will do their best to solve the problem on the spot and minimise any
inconvenience. This will also help us to improve the holiday experience for all our
There may be times when your Representative is unable to solve a particular problem
immediately. While appreciating that this may be upsetting for customers, we do expect
our customers to behave in a reasonable manner towards our staff. Consequently, should
any customer act in a threatening or intimidatory manner towards our staff, we shall have
no hesitation in taking appropriate legal measures.
In low season, resorts can be quiet with some facilities in limited supply, whereas in high
season the resort is sure to be full, with facilities in full swing. However, there may be
occasions where hoteliers or providers of services withdraw a facility temporarily or
otherwise due to lack of demand, especially at the start and at the end of season.
Some of the destinations in this brochure are still being developed and even in more
established resorts there is often a possibility of building work taking place. If in our
opinion this is likely to affect your booked accommodation, we will tell you at the time of
booking or, if you have already booked, you will be contacted before departure if there is
time. Please refer to the Booking Conditions, section A5 ‘Circumstances beyond our
control’ - page 351.
Please note that areas surrounding your holiday accommodation do not form part of your
package holiday and have not been inspected. These include for example the pistes, roads
and mountains. You are responsible for taking reasonable care for your own safety and
the safety of your party. Local events, religious festivities and public holidays are likely
to influence the provision of services and facilities within the hotels and around holiday
resorts at certain times. To purchase or consume alcohol in USA you must be aged 21 or
over. Generally, if you do look under 30 years old you will be asked for ID, so you
should always carry photo identification with you that details your date of birth.
Sporting Activities in Resorts
We refer to a number of activities within the brochure, these are neither owned or
operated by us and we cannot guarantee that they are maintained or operated with the
customer's safety in mind. We would ask that you take all reasonable precautions to
protect yourself and your party whilst on holiday and would recommend that you only
use companies who demonstrate good safety practices. You should ensure activities you
wish to take part in are covered by your own holiday insurance. Some activities may be
considered to be hazardous pursuits by some insurance companies.
Restrictive legislation against smoking in public places is becoming increasingly
common in destinations worldwide. You may find your holiday resort operates enforced
smoking restrictions in areas including, but not limited to, enclosed public areas such as
bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out
more visit the FCO website www.fco.gov.uk
Laws, licensing requirements and age limits vary throughout the world. We recommend
you check with your travel agent, or the relevant embassy or consulate.
ABTA - The Travel Association
Thomas Cook Tour Operations Ltd and Thomas Cook Scheduled Tour Operations Ltd
are both members of ABTA with membership numbers V6896 & V2185. ABTA
members help holidaymakers to get the most from their travel and assist them when
things do not go according to plan. We are obliged to maintain a high standard of service
to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of
Conduct and the arbitration scheme available to you if you have a complaint, contact
ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at www.abta.com
To comply with the Data Protection Act we would like to advise you that in order to
provide you with the products or services you require, the personal information you
supply to us will be passed to relevant trusted partners or suppliers. This may involve
sending your details to countries that do not have an equal level of privacy legislation to
that in the UK. Your details may also be used for improving our customer service,
analysis and occasionally, for the prevention of crime.
We may also occasionally contact you by post or telephone to update you about great
offers, products and services from Thomas Cook group companies and carefully selected
third parties. Should you not wish to receive such information, please advise one of our
early and late season/peak dates
During local or national holidays abroad, you may find facilities like ski schools & shops
are closed or have limited opening / operating hours. If visiting a specific place is
important to you, call your destination’s local tourist office direct. You may find certain
facilities, such as restaurants or nightclubs, closed during your stay, perhaps for
redecoration. These closures may affect facilities in your accommodation as well as in the
resort, especially early and late in the season. At the beginning and end of the season
some ski lifts may not be open and ski and public bus services may not be fully
functional. If you are free to travel at any time and not tied to school holidays we would
recommend that you avoid peak dates such as half term as many resorts are extremely
When you buy an ATOL protected air package or flight from us you will receive a
confirmation invoice from us (or via our authorised agent through which you booked)
confirming your arrangements and your protection under our Air Travel Organiser’s
Licence numbers 1179 and 0606. In the unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad and will arrange to refund any money you have
paid to us for an advance booking. For further information visit the ATOL website at
Where you book a package holiday from our brochure/website which does not include a
flight, we provide security by way of a bond held by ABTA. If you book arrangements
other than a package holiday from us, the financial protection above does not apply.
Photography & MAPS
While we make every effort to ensure that the piste/resort maps shown in this brochure
are up to date, they are included to give you an indication of the ski area available. We
cannot guarantee every lift and run represented. Please check the official resort website or
with the lift company in resort. Some of the atmospheric photography shown in
conjunction with particular accommodation and resorts advertised in this brochure (e.g.
kids playing in the snow or close-up in a pool) was shot on location and not at the
accommodation or resort concerned. Thank you to the following suppliers who have
provided us with imagery to use within the brochure: Innovation Norway (and their
photography partners), Skistar, Visit Norway, Sweden Image Bank, Travel Alberta and
the Canadian Mountain Resorts of: Whistler, Big White, Silver Star, Panorama &
High Altitude Ski Areas
We classify any resort with a skiing altitude of 2400m or over or an area which has
access to Glacier skiing as ‘High Altitude’.
To ensure we consistently deliver excellent customer service, telephone calls to Thomas
Cook’s UK offices may be recorded. Calls to 0844 numbers are charged at 5p per minute
and calls to 0871 numbers are charged at 10p per minute (from BT fixed lines, mobile
and other providers charges may vary).
The timings shown in this brochure are provisional and shown for guidance and will be
submitted for approval by UK and overseas scheduling committees. They are therefore
subject to alteration and confirmation. Our reservation system will show the latest
timings for your flight. The latest schedule will be provided on your tickets and you
should check these as soon as they are received.
The right is reserved to substitute alternative airlines and/or aircraft at any time. All
bookings are subject to the grant of licenses by the Civil Aviation Authority.
Timings quoted on resort information pages and in the back of this brochure are
approximate and may be substantially longer, especially during local school holidays,
spring breaks or poor weather conditions. Transfer coaches may be required to wait at
airports for other flight arrivals. ‘Short transfers’ are categorised as any journey of 2hrs or
under, based on approximate transfer times.
Airport Hotels - take the strain out of your journey and check in to an airport hotel the
night before you travel. Rooms are guaranteed for late arrivals, allowing you to travel to
the airport the night before, making it a perfect way to start your holiday.
UK Airport Parking
Pre-book your airport parking and save time & money. We have negotiated competitive
rates for on-site or off-site parking at 26 UK airports. Prices include complimentary
transfers where the airport terminal is not within walking distance.
UK Airport Lounges
Relax in an Airport Executive Lounge and start your holiday in comfort where you wil-l
enjoy a choice of soft drinks, tea, coffee, alcoholic beverages (excluding champagne),
snacks, newspapers and magazines. Generally not available to families with children
under the age of 12.
For further information on any of the above and to book call
0845 070 3460 or visit www.neilson.co.uk/essentials
Studios and Apartments
Studios - A ‘Studio’ is one room living-come-sleeping accommodation, usually with
divan/sofa beds, basic kitchen facilities (usually two cooking rings and a fridge) and a
Apartments - An apartment is self-contained with one or more bedrooms with
twin/double beds, basic kitchen facilities (usually two cooking rings and fridge) and
shower room. One-bedroom apartments usually have a separate living area. Apartment
descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4
persons). This will not always mean that at the time of your stay the apartment will
contain the maximum number of beds, if there is less than the maximum number of
people in your own party. Beds in the living area may be of the folding type or sofa beds.
Cleaning - Is usually carried out prior to your arrival. No additional cleaning will take
place during your stay. If you are staying in France you can pre-purchase a special
service package available at a supplement. See Reservations system for details.
Important: You must leave the apartment in the condition that you found it. Failure to do
so will result in a cleaning charge being made by the relevant property management and
deducted from your deposit.
Cabine - Is generally a sleeping area that is not fully enclosed and therefore cannot be
described as a complete bedroom. It often has bunk beds and no windows. Common in
Linen charges - We try to ensure that bed linen is included in all apartment holidays
offered in this brochure. However in certain apartments bed linen and towels are
available as extras (i.e. not included in the basic holiday price). Where this is the case it
will be stated in the individual descriptions and you may take your own. Please note that
beds are not normally made up for your arrival unless stated.
AND SPA CENTRES
Admission & Opening Times
An admission fee may be payable, treatments cost extra. Generally opening hours are
between 10:00 & 18:00 most days and close for lunch anywhere between the hours of
12:00 & 14:00. You are recommended to visit the centre soon after you arrive in resort to
arrange convenient times for treatment(s).
Although spa treatments are regarded as safe they are not always suitable for everyone.
Conditions such as high blood pressure, poor circulation, deep vein thrombosis & heart
disease may not be conducive to spa treatments. Similarly if you have recently had an
operation, are pregnant or taking medication, you may not be able to have some
treatments. We recommend you check with your GP if any of the above or similar applies
and you wish to undergo spa treatments.
Spa - GENERAL Rules
Many Centres stipulate some or all of the following:
• Arrive with plenty of time before your treatment is due to start
• Do not bring valuables, as management cannot be held responsible for loss or damage
• Mobile telephones are not permitted
• Where treatments involve water, guests are expected to bring their own swimwear
• Certain treatments may include a medical consultation as part of the treatment; this is to
ensure you do not suffer from any medical conditions that may be incompatible
• Drink plenty of water before and after hot tub/sauna/steam room visits
• Children under 18 are not usually accepted at spa centres
• Some hotels may restrict access to pools for younger children.
Please note that nudity is the norm in most saunas & steam rooms in Europe &
Scandinavia and sometimes within the spa centre as a whole. Clothing/swimwear inhibits
circulation & may overheat the skin in saunas etc & synthetic fabrics can breed bacteria;
for this reason you may be requested to remove either your clothing or yourself from
these facilities by concerned fellow users or staff.
Flying with Thomas Cook Airlines
Providing you with the ultimate in flexibility, Thomas Cook Airlines are able to offer a
number of pre-bookable flight services, which should be booked no later than 7 days
prior to departure. (If you are not flying with Thomas Cook Airlines, please contact your
airline direct or consult with your Travel Agent).
Choose Your Seat (your seat your choice):
When you book your holiday ask your travel agent (or select online) to add the ‘Choose
Your Seat’ pre-bookable service. Prices start from just £15 return per person. This service
enables you to select your seat number at www.thomascookairlines.co.uk from 2 months
prior to the scheduled flight departure date.
Customers on selected routes who pre-book ‘Choose Your Seat’ can enjoy the benefits of
internet check-in*, from 7 days prior to the scheduled flight departure date. Full details
will be included with your invoice/flight tickets or by visiting
We know that our customers will love this new service and expect it to be very popular,
so don’t leave it until the last minute as internet check-in may close up to 3 days before
departure for some destinations.
*Internet check-in is only available from UK only when you pre book ‘Choose Your
Seat’ service as stated above and is subject to availability.
Please note: For both the above services, seat numbers are subject to availability at the
time of selection. Restrictions apply depending on aircraft type, route and CAA
estrictions. Not all seats are available to reserve. Seat numbers you choose are not
guaranteed -occasionally we may have to re-allocate seats (due to operational, safety or
security reasons) and will aim to seat you as close as possible to your selection. Services
are bookable on line at www.thomascookairlines.co.uk, alternatively by contacting
Thomas Cook Airlines on 0844 855 0515. A fee will apply to a seat selection booking
made through our call centre.
Extra leg Room: If you like to stretch out, you can reserve one of the limited number of
seats offering additional leg room, prices start from only £17.50 per person per flight.
Short Haul flights are under 3 hours duration: Medium Haul flights include: Bulgaria.
Long Haul flights are 7 hours and over.
Company and Civil Aviation Authority regulations apply. If you are travelling with
another airline, ask your travel agent for details of other airlines services.
Dietary requirement meals/snacks: If you are entitled to a meal or have paid for a meal,
Thomas Cook Airlines can offer a range of meal options, including children’s,
vegetarian, vegan, diabetic and gluten-free. Please reserve at the time of booking – ask
your travel agent to book via Finishing Touches on Viewdata. (Within 10 days of
departure you need to call our Customer Service & Sales Team, no later than 7 days prior
Celebrating?: If you are celebrating a birthday, or other special occasion, you can preorder
Champagne at a charge. Call our Customer Service & Sales Team no later than 7
days prior to departure.
Executive Lounge Facilities: Executive lounge facilities are available at selected UK
airports, at a charge. Lounge regulations apply, subject to opening hours. Call our
Customer Service & Sales Team, no later than 7 days prior to departure.
Helping hand?: If you require assistance on a flight just make your request at time of
Peanuts: Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer
from a peanut allergy, call Thomas Cook Airlines Customer Service & Sales Team
services on 0844 855 0515 for a peanut-free meal to be requested (provided you are
entitled to a meal or have paid for a meal). Thomas Cook Airlines UK Ltd cannot
guarantee to have a peanut-free environment onboard an aircraft and is not able to change
or modify the cabin environment by individual passenger request.
Non-Thomas Cook Airline flights
If you are not travelling on a Thomas Cook Airlines flight, the services may vary between
airlines. Please check with us or your travel agent for details of the services on board
Please also note however that the flight information shown in our brochure may change
after publication. Occasionally it is necessary to change the airline used which may mean
a flight shown as being operated by Thomas Cook Airlines is substituted by another
airline. In the unlikely event this happens, we regret the same services cannot be offered
on other non-Thomas Cook flights, either by ourselves or the airline you fly with and you
will not be entitled to any compensation. If you have paid a supplement for an upgraded
service, this will be refunded.
Long haul flights: Time differences from the UK to North America mean that your flight
will arrive up to 6 or 10 hours behind UK time. Also, flights to the West often arrive back
in the UK, the day after they depart. For example: a flight departing from Calgary on a
Saturday afternoon, arrives in the UK on the Sunday morning. Please bear this in mind
when looking at flight times on the flight pages. Any long haul flight is a tiring
experience, although there are steps you can take to make your journey more pleasant,
such as drinking plenty of water and wearing comfortable clothes. For heightened inflight
comfort, you could take a Premium Cabin upgrade, which are available on certain
flights, just speak to the reservations agent when booking.
Carriage of infants (0-24 months)
Infants must be over 6 weeks (2 weeks with Thomas Cook Airlines) to travel by air and
must either sit on an adults lap or occupy a car seat (infants must be at least 6 months to
occupy a car seat). If choosing to sit the infant on an adult’s lap, please see Child Price
Conditions (Your Holiday Price section) for prices. If choosing to occupy a car seat, we
recommend you contact the relevant airline for regulations for the car seat. Customers
choosing this option will need to book a flight seat for the infant. The price of a seat for
an infant will usually be the adult seat only price (but there may be discounts available).
It is an airline regulation that children aged 2 or over must occupy a seat. Children aged 2
or over on the RETURN flight must pay the appropriate child price of the holiday.
Infants Baggage Allowance on Thomas Cook Airlines flights: An allowance of 10kgs is
available for infants flying with Thomas Cook Airlines - baggage must contain specific
infant necessities such as nappies, bottles and baby accessories and this may be packed as
part of adult baggage/luggage or can be packed separately.
Carriage of unaccompanied minors (under 16 years)
Thomas Cook Airlines will not accept children under the age of 16 years unless
accompanied by an adult. Other airlines we use have similar restrictions, it is your
responsibility to make appropriate enquiries with the airline direct before making a
At the Airport
Ski & Snowboard Carriage
Carriage of skis and snowboards is strictly limited on flights. The cost to pre book ski
carriage at the time of booking your holiday is £35. If you chose to book this at the
airport with our representatives, the cost will be £50 (subject to availability as space can
not be guaranteed).
For each ski/snowboard carriage paid, only 1 pair of skis & boots or 1 snowboard &
boots may be carried, with a maximum total allowance of 15kgs. We do not allow 2 sets
of skis or snowboards to be placed in any one bag.
Should you wish to use one large ski/snowboard bag or hard case to carry both your
equipment and personal belongings together, this may not exceed 30kgs due to weight
and lifting restrictions. Ski carriage must still be paid and no other luggage may be
checked in (with the exception of your boot bag which falls within the 30kgs maximum
weight allowance). Ski or snowboard boots may not be carried on to the plane as hand
luggage, they must be checked in as hold luggage.
Passengers who pre-book carriage of their skis and snowboards are guaranteed that in the
event they are off loaded (due to aircraft weight restrictions), the booking fee will be
refunded and the skis/snowboard will be forwarded to your resort at no extra cost. Should
this not be practical, quality skis/snowboard will be provided in resort for the intervening
period (one set per fee paid). For this reason, we do not recommend that you use a large
ski/snowboard bag or hard case to carry both your equipment and clothing together as we
do not replace clothing.
Important note: You are responsible for the airport storage and costs of any equipment
refused passage due to failure to pre-book aircraft space for your skis or snowboard.
Please note: On scheduled flights, skis/snowboards count towards your total baggage
The following information is designed to help you complete the airport check-in process
as quickly as possible.If you fail to check in on time, the airline is entitled to refuse to
allow you to board the flight. We cannot accept responsibility if such a situation arises
and, whilst we endeavour to assist in making alternative travel arrangements to your
resort, any cost or loss incurred as a result will be your responsibility. If you fail to check
in at all for your flight from the UK, we retain the right to cancel any other arrangements
you have booked with us and you will be unable to use your return flight to the UK.
No refund can be made for any unused arrangements. When you arrive at the check-in
desk for your flight, you will be asked for your ticket, passport and baggage. If travelling
in a group, please make sure all members of your party are at the desk. Once you have
checked in, you can move through to the departure lounge where you will find further
information, including your departure gate number.
Important notice: You must check-in at least 2 hours prior to departure, failure to do so
could result in you being denied travel. Remember no calls will be made for your flight
so please make sure that you are at the departure gate no later than 45 minutes before
your departure time. Passengers that are refused travel will be responsible for arranging
alternative transportation at their own expense.
Airline regulations permit the in-flight consumption of alcohol purchased from the onboard
bar service only.
Security: Please keep your luggage with you at all times. Never carry packages or
presents for anyone else. Unattended luggage will be removed and destroyed.
Emergency Exit seats: Please note, for safety reasons we are unable to allocate seats on
emergency exit rows to either disabled passengers or children.
Pregnancy: Regulations vary from airline to airline, but some will refuse to carry women
who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt,
please check with the airline concerned. We recommend that you also consult your own
Fitness to fly: You may need permission to fly from your doctor if you suffer from
certain medical conditions, which may mean you also require assistance from the airline.
Should you have any concerns about your fitness to fly and you are flying with Thomas
Cook Airlines please contact 0844 855 0515.
Baggage delays: Although handling arrangements at UK departure points are excellent,
there are occasions when your baggage may be delayed. However, if the recommended
insurance is taken, you are covered for emergency purchases.
Hand Baggage: The check-in agent at the airport will ask you to show your hand
baggage. Only one item of hand baggage is permitted. This should not be over 5kg in
weight or bigger than
17 x 11 x 9 inches in size. The low dose X-Ray machines used at UK airports to examine
hand luggage will not affect photographic film. Hold baggage is subject to a higher dose
X-Ray inspection and we suggest therefore that you pack your film in your hand luggage.
Items such as knives, scissors, tweezers and laser pointers may not be carried as hand
luggage. These should be carried as hold baggage only. Any such items or sharp objects
will be confiscated if packed in your hand luggage.
Hold Baggage: Your hold baggage must not exceed the stated allowance on your ticket.
A charge will be made if the stated allowance is exceeded. Baggage allowances range
from 15kg up to 25kg. Individual items of luggage must not exceed 30kg for lifting
Medical Equipment: If you are carrying medical/mobility equipment, you must ensure
that you have adequate insurance to cover the items for possible loss or damage.
Valuables: Please remember to pack any valuables including money, credit cards,
jewellery, keys and camera equipment in your hand luggage and not in your suitcase.
In flight safety
Safety: the safety and welfare of passengers is of paramount importance. While we wish
to create a genuine holiday mood, we will deny boarding or impose additional conditions
of carriage on any passenger who:
• is intoxicated and or disruptive.
• found to be smoking on board our aircraft.
• makes an inappropriate remark. Inappropriate remarks are considered as any comment
or statement made by a person, which indicates they may be carrying a bomb (or other
such explosive device), a firearm or weapon regardless of that person’s intent or reason
for making the comment or statement.
Although we want you to start and end your holiday on a high note, please make sure that
you keep any drinking to a minimum before the departure of your flight. We will deny
boarding to any passenger who appears to be intoxicated or whose behaviour we consider
to be disruptive. Passengers that are refused travel will be responsible for arranging
alternative transportation at their own expense.
We realise that some larger passengers, due to their size, often find that aircraft seat
width is insufficient for their needs. For your own safety and comfort and that of other
passengers, you must advise us or your travel agent at the time of booking if you know or
are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If
you do require additional space, then subject to availability, you can purchase more than
one seat located side by side or if you prefer, a wider seat in an upgraded class (where
applicable). We regret however, that due to additional costs incurred by us, you will have
to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If
you are purchasing extra seats due to your size, please contact us or your travel agent.
Smoking: please note that whatever airline you fly with, all UK airlines have a strict nosmoking
policy throughout the aircraft.
Deep Vein Thrombosis
Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the
deep veins of the legs. Prolonged immobility is generally thought to be the common
underlying risk factor, and thus any travel involving prolonged immobility can result in
developing a DVT. A wide range of advice is available on DVT - you are strongly
recommended to obtain advice that will include information on those people most at risk
of DVT and how to reduce risks when flying. Most passengers can reduce risks through
keeping circulation active by practicing in-seat exercises, especially leg exercises, and
walking around the aircraft whenever possible. Most airlines provide details of suitable
exercises you can do and other measures you can take to reduce risks within their inflight
magazines or during in-flight videos and if you are flying with Thomas Cook
Airlines, please also visit www.thomascookairlines.co.uk for further information. More
comprehensive advice can be found on the UK Department of Health's website
(www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about
the risks or doubts about flying, you must consult your GP before you travel.
Seat Pitch: we advise that the distance between the back support cushion of your flight
seat and the back of the seat or other fixed structure in front of your seat will not be less
than the minimum stated in the UK Civil Aviation Authority’s Airworthiness Notice
No.64, issue 2 of the 29th October 2001 (26 inches).
A direct flight may touch down en-route for re-fuelling, or to pick up and/or drop off
passengers. In these instances you are not normally required to disembark and the flight
is still considered to be a direct flight. A non-direct flight may require a change of aircraft
en-route while a non-stop flight will take you directly to your final destination airport
Flight Seat Only
For those with their own accommodation, return flight seats are available at competitive
prices subject to availability. Some transfers can also be pre-booked when purchasing a
flight. Please call us for details or visit www.neilson.co.uk