Rules and Regulations - Local Government Federal Credit Union

The Credit Union may reverse the refund (includingany associated dividends) if we later demonstratethat the substitute check was correctly posted to yourCredit Union account.How do I make a claim for a refund?If you believe you have suffered a loss resultingfrom a substitute check that you received and/orposted to your Credit Union account, please callthe Contact Center at 1-888-732-8562 or visit yourlocal branch to complete the appropriate form. Youmust file a written claim within 40 calendar daysof the date we mailed (or otherwise delivered by ameans to which you agreed) the substitute check inquestion or the date we mailed the account statementshowing the substitute check posted to youraccount, whichever is later. We may extend this timeperiod if you were unable to make a timely claimbecause of extraordinary circumstances. Your claimmust include all of the following:F A description of why you feel you have suffered aloss (for example, the amount withdrawn from yourCredit Union account was incorrect)F An estimate of the amount of your financial lossF An explanation of why the substitute check youreceived is insufficient to confirm that you suffereda lossF A copy of the substitute check and/or the followinginformation to assist the Credit Union in identifyingthe substitute check in question: the check number,the name of the person to whom you wrote the checkand the amount of the check.Regulation DThe Federal Reserve Bank’s Regulation D limitscertain withdrawals and transfers from your Share,tax-advantaged (excluding health savings accounts)and Money Market Share accounts. The followingwithdrawals and/or transfers are limited to a total ofsix (6) per account per calendar month:F Internet transfers from a Share, tax-advantaged(excluding health savings accounts) or MoneyMarket Share account to another deposit accountF Phone transfers from a Share or Money MarketShare account to another deposit account viaLGFCU Voice ResponseF Phone transfers from a Share or Money MarketShare account to another deposit account viaMember ConnectF Overdraft transfers from a Share or Money MarketShare account to a checking accountF Automated funds transfers from a Share or MoneyMarket Share account to another deposit accountF Funds transfers or withdrawals not initiated inperson at a branch and payable to a third party(such as a wire transfer request)F Safe deposit box auto-debit fees that occur yearlyfrom a Share or Money Market Share accountThe following withdrawals and/or transfers are notlimited on your Share, tax-advantaged or MoneyMarket Share accounts and can be performed asoften as needed:F Transactions completed in person at a branchF Transactions completed at an ATMF Transfers to loans or credit cardsF Transactions sent in by mailF Transactions by telephone, but only when thetransaction results in a check being mailed tothe depositorNOTE: Deposit accounts that are exempt fromRegulation D and therefore have no withdrawaland transfer limitations are as follows: checkingaccounts, CashPoints ® Global Accounts (CPG) andhealth savings accounts (HSAs).Truth-In-Savings DisclosureThis section provides information on our shareaccounts, including Shares, Individual RetirementAccounts (IRAs), Checking Accounts, Share TermCertificates (STCs), Money Market Share Accounts,Health Savings Accounts (HSAs), Coverdell EducationSavings Accounts (CESAs), CashPoints ® Global andSimplified Employee Pension (SEP) accounts. Thesedisclosures apply to all types of ownerships of theseaccounts including Individual, Joint with Right ofSurvivorship, Trustee (Payable upon Death), Revocableand Irrevocable Living Trusts and Uniform Transferto Minors Act accounts. The type of ownership of theaccount is designated by the member at the time theaccount is opened.6 7