Bigger Accomplishments. Thats Ryder.

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ental pride. Top 10 Performance RAM Rankings - US & Canada news and information for ryder employees FEATURES 03 Top 10 Performers US and Canada 04 PRIDE Winners April Outstanding Service for US and Canada 05 IFTA Notifications 06 State Spotlight - Mississippi 08 Sharing and Learning Together Best Practices - Marketing Reports on RIDE 09 CSI Lunch Contest Winners 10 Heat Hazards 11 Top Phone Performers 12 Communicating in Todays Environment 13 CSI Customer Comment I wanted to officially welcome everyone in North America to the spring season. With the winter behind us and the new rental order being delivered, it is important to remember a few things around our operation: • Safety is a top priority for our Employees and Customers. • In-Service new units as soon as possible and if you have problems with licensing, please escalate to your RM immediately. • Monitor all No Longer Earning units- this should be a review with the SM and your RM to get units to work. • Make sure all locations are stocked with water bottles and all refrigerators are customer facing. • Help all customers to the video boards to explain how to use the rental unitsnew automatic transmission video and reefer video. • Verify all contact information is correct in the agreement on all transactions. • All new customers must be called to verify the driver is authorized to pick up unit. Thank you for a great 1st Quarter and looking forward to much success for the remainder of the year. Richard Mohr VP & Global Product Manager Rental Operations 07 Bryan Curtin 02 Michael Senella 05 Leslie-Ann Hayes Did you know... Erik Clausen 06 Thomas Johnathan Pitts That you can there download are the webinars latest on powerpoint RIDE that presentation you can watch templates to learn from about the Phone Brand Prospecting, Center? You Negotiations can also find and templates, more? the Go Ryder under Brand the Sales Guide and and approved Marketing Ryder Portal logos, and see along with how other you can helpful sharpen tools. your skills. Check Check it out. it out!! 10 09 Campion Year To Date • Florida North • Mid Atlantic • Florida South 08 Curtis Beardsell 04 03 Cole Thornton 01 Christeen Johnson Jed Yocum Highest Margin Month To Date • Mid Atlantic • Florida North • Great Plains Top National Rental CDM - Mark Palmer $ 21,721,023 YTD BDM - Shawn Davis $5,925,776 YTD 2 PRIDE, it’s a culture Volume 05 May 2015 3 PRIDE, it’s a culture Volume 05 May 2015
April PRIDE Awards Recognizing Outstanding Performance New Client Notifications -- IFTA Liability Joseph Valcancick, Director of Project Management Top 10 Rental Counters – based on fleet productivity and CSI Score 732 Farmingdale NY 1504 Augusta Ga 1308 West Bridge Water 136 Ocala FL 870 Charlotte South NC 2127 Moncton NB 610 Braintree Mass 797 Hunting West Va 562 Walton Hill 525 Binhampton Ny In order to keep our clients fully informed of all potential costs around purchasing our services we will be starting a new automated communication. This communication will inform our valued clients of their liability if they have rented an IFTA liable unit and have not submitted adequate fuel receipts. The trigger for this automated e-mail will be the close out of a contract. This communication coupled with our centralized efforts to collect fuel receipts , trip records and Rydesmart data is intended to reduce financial exposure to both Ryder and our valued clients. Please keep in mind as you discuss this with your clients that from a convenience and liability stand point the best scenario is to get our clients on 100% Ryder fuel when appropriate and coupled with our Rydesmart devices we can make this very seamless. So, like many situations selling more products is always a good thing. I know this goes against everything we have done for 20 years, but now is the time to have the conversation and inform our customers. Top 7 RAMs – based on overall monthly quota Christeen Johnson MichaelSenella Jed Yocum Cole Thornton Leslie -Ann Hayes Jonathan Pitts Bryan Curtin Dear K G , Thank you for your most recent Rental with us. We appreciate your business and want to notify you that unit #445101 under agreement #8949420 is liable for additional IFTA charges. If you did not use 100% Ryder Fuel or have not turned in supporting fuel documentation with your Rental, an additional charge estimated at 0.046 cents per mile billed will be charged to your account. Top 5 Rental Managers – based on care scorecard & employee productivity Proper fuel documentation consists of receipt(s) of purchased fuel with a Ryder unit number and an odometer reading at the time of fueling. Lester Sutton Shawn Nichols Sonny Flood Robert Sloan Kristen Trowbridge In order to comply with mandatory IFTA Regulations, please provide all non-Ryder fuel receipts with a Ryder unit number in one of the following ways: 1. Email: Accepts Fuel Statement and/or Ticket with Ryder Unit Number : Fueltaxdocs@ryder.com 2. Fax: Accepts Fuel Statement and/or Ticket with Ryder Unit Number : (770) 569-6394 National Rental Managers CDM -Eric Whiddon based on best revenue growth % for month BDM - Shawn Davis based on highest % of quota obtained NEW - Concentrix Partners Michael Petrie Angeleana Westmoreland 3. Mail: Accepts Fuel Statement and/or Ticket with Ryder Unit Number : Ryder Transportation 6000 Windward Pkwy Alpharetta, GA 30005 Attn: Compliance-Rental Fuel In the event that fuel is not received within 30 days of this notice, miles will be processed and IFT calculated by the tax rates applicable to the jurisdictions traveled. *IFTA are fuel taxes that are collected by each individual jurisdiction on vehicles greater than 26,000 lbs. IFTA liable vehicles are permitted to operate in two or more jurisdictions when displaying an IFTA permit. If you have any additional questions please contact SSC Customer Service: 1-800-947-9337 Your Ryder Rental Team 4 PRIDE, it’s a culture Volume 05 May 2015 5 PRIDE, it’s a culture Volume 05 May 2015
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Page 5 and 6: Best Practices: Marketing Reports o
Page 7: Communicating in Today’s Business

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