WILDIX UNIFIED COMMUNICATIONS SOLUTION

Does your company look into the future?Wildix Unified Communications is the innovative system for business communicationthat boosts your company productivity and efficiency.What is Wildix Unified Communications?One instrument for communication, completely web-based and accessible via any modern browser.View the presence status of your colleagues and decide how best to reach them:CALLVIDEOCALLCHATCALL ME BACKFAXSMSTO DO (Virtual Post-it)Test, Audio, Video CONFERENCEWildix is a multinational company with its own research and development center in Ukraine.Wildix has developed the Unified Communications system, a brilliantly simple solution thatoptimizes the business communication and offers the tools that improve marketing effectivenessof the companies of any size.

Wildix Unified Communications featuresAFFILIATEAFFILIATEPrivate CloudAFFILIATEHEADOFFICEAll the offices of your company are connected to onesecure and fast intracompany network.Instant and easy communication between the colleagueswithout any borders!Audio and Video conferenceYou can organize virtual meetings with your colleagues,wherever they are.Participate in text, audio and video conferences and shareyour desktop any time, anywhere, from your PC, iPhoneand iPad.Call recordingYou can record and store your calls at one click and receivethe file with the recording by email.MobilityYour colleagues and clients can reach you anytime, anywhereat the same number.Your mobile phone becomes an extension of the company PBXand you can access the Unified Communications services evenwhen you are out of the office.

Example of implementationGeneral overview• 1 main office with a legacy PBX• 50 branches located in different placesNeedsInternal communication betweenthe employees makes 50 %of the whole call traffic• Streamline communication between the users• Solve the problem of the distance between the offices• Reach the employees who often move from one officeto another• Record the calls of the customer service• Videoconferencing for remote meetings• Optimize fax sending and reception• Reach managers who are often out of theoffice• Reduce the call costsSolution• Replace legacy PBXs with VoIP PBXs• Install IP phones• Unified Communications for every office• WMS Network between the offices• Voice communications on data channels• Removal of unnecessary ISDN lines• GSM gateway to call mobile numbers• Possibility to use a home phone with yourextension number• Switches with IP phones (without a PBX) insmall offices

BOOST YOUVOIPWEBSITEWildix VoIP telephony solutionis reliable, simple and guaranteesthe best qualityYour company imageon the WebLIVECHATReal-time communicationvia chat messages with your clienton the website of your companyCALLBACKAutomatic callbackservice at yourcompany websiteYOURCOMPANYMOBILITYWMSNETWORKYour colleagues and clients canreach you anytime, any placeThe network connectingall your Wildix PBXsSMSPOST-ITPost-It messages sent from CTIconnectcome to your phone as SMS

PHONEBOOKSAccess to all the corporatephonebooksZERODISTANCEVideoconferencing anddesktop sharingAvailabilityKnowledgeEfficiencyMarketingCDR-VIEWCTITables and charts for controland analysis of the call activityA single tool that integrates all thecommunication tasks, accessiblevia the browserPRESENCEMonitor the activity statusof your colleaguesSERVERFAX-SMSCHATPOST-ITSend a reminderto your colleagueFax and SMS servers completelyintegrated into the PBXReal-time communicationbetween the colleaguesR BUSINESS

Unified CommunicationsTime spent on certain activitieswith or without Unified CommunicationsSource: Chadwick Martin Bailey, “Unified Communications Applications“, 2008Unified Communications optimize your work and increase your efficiency. The time usually spent on trying to reach theneeded person can be devoted to other activities.By introducing the innovative UC solution into your business environment, you acquire the full control over your activity,increase your responsiveness and let your company grow.Wildix solutions allow you to save48 hoursper 1 employee every month

MAP of Wildix Unified Communications ApplicationsCTIconnect PROThe Wildix collaboration tool, completely web-based.Unified Communications: SMS sending, Voicemail notifications,Instant Messaging, Presence, Call Me BackMobility: employees’ mobile phones integrated with the enterprise PBX,mobility on GSM and UMTS networks, DISA service.CTIconnect Attendant ConsoleReal-time calls monitoring, call management(hold, transfer) via a numeric keypad.CDR VIEWReal-time monitoring and statistics of the PBX activity viaeither preconfigured or customizable graphs and tables.ZERO DISTANCEText, audio and video conference, desktop sharing;completely integrated into CTIconnect PRO.FAX ServerIntegration of FAXtoMAIL and MAILtoFAX services with thecompany’s telephony and computer platform,SMS sending via CTIconnect PRO.FAILOVERPassing of all the functionality to the PBX of backupthat has the same characteristics and configuration,in case of anomaly.WTAPIA component that allows you to make and monitor the callsfrom multiple Windows applications.

CTIconnect PROCTIconnect PRO is the Wildix Collaboration system that brings allthe communication means into one seamless environment.One simple instrument, completely web-based, for any type ofcommunication for both on-site and remote users.CTIconnect has an intuitive and simple graphical interfaceaccessible via any modern browser. No end user training andadditional installation of the components!AccessibilityUsers can connect to the system anytime,anyplace, using any device connectedto the Internet: PC, Laptop, Tablet,regardless of the OS.Just type the PBX IP address in and enteryour credentials for the immediate accessto the Wildix Unified Communicationservices.Presence and GeolocationThe Presence service allows you to knowthe activity status of your colleagues atany given moment. Presence informationis an effective tool for more precise andefficient communication between thecolleagues, allowing you to instantly seewho is available, who is absent, busy inanother conversation or does not want tobe disturbed.Users can also enable geolocationto let the others know their locationand view them on the map.

You can select a contact and start a conversation with just one click: makeaudio and video calls, chat, send a note (virtual Post-It), send a fax, shareyour desktop, participate in text, audio and video conferences.CTIconnect PRO VideoCTIconnect gives access to different enterprise phonebooks and integrateswith Outlook to offer such features as Presence, fax sending, click to call,conferencing and events manager.The interface is available in four languages: Italian, English, French andGerman.CTIconnect reduces the distance between the colleagues and increases yourresponsiveness to the customer.Instant and easy communication enables collaboration and boosts thecompany productivity.http://pbx.wildix.com/video/cticonnectMobilityWildix Mobility ensures your availability, anytime, anywhere, at the same number.Your mobile phone becomes an extensionof the company PBX and you can makeand receive calls in the same way as fromthe office.Advanced telephony features such asvoicemail, call transfer and conferenceare at your service also on your mobiledevice.extension 101It takes just several seconds to activate theservice, without any additional licenses orinstallation. The calls arrive both at youroffice and mobile phone.

WMS NetworkYou can connect your Wildix PBXs, even those located in different cities and countries,to a secure corporate networkThe users database of the Wildix systemresides on a distributed LDAP database.WMS Network is a secure and fast intracompanynetwork where one PBX takesup the functions of the “Master” with theprerogative to synchronize all the updateswith the other PBXs (“Slaves”). Eachchange applied to the local database isfirst propagated to the master and thenfrom the master to all the slaves.Thanks to the roaming profile, each usercan be associated to any PBX in thenetwork and he can move from one siteto another without changing his extensionnumber and user preferences. Each useradded to the system is immediately visibleand can be contacted by other users ofthe system.WMS NETWORK characteristicsThe most innovative CLOUD solutionfor Unified CommunicationsMultisite communication in one transparent andaccessible systemVPN UDP Peer 2 PeerDistributed LDAP directorycompatible with ACTIVE DIRECTORY

ZERO DistanceAudio and Video calls, Conference and Desktop sharingfor communication at Zero DistanceWildix presents Zero Distance, a simple and efficient solutionfor collaboration, realized on the solid basis of WMS andCloud WMS Network systems.Zero Distance is the Wildix tool for conferencing and desktopsharing, completely integrated into CTIconnect. You canorganize virtual meetings with your distant colleagues andcollaborators without leaving your desk: you can start a text,audio and video conference with one click.Full HDCall ConferenceDesktop SharingCTIconnect iOSAvailable at just one clickWith Zero Distance you can make and receive audioand video calls from your PC via the CTIconnectinterface. The application allows you to manage the calldirectly from the pop-up window and adjust your videosettings. Video calls to multiple users are supported.A user who created a conference, becomes theconference moderator who manages the conversationprocess. During a conference he can dynamically addor exclude the participants, give the right of word tothe users. Once the participants enter a conferenceroom, a multi-user chat starts automatically, then themoderator can start an audio and a video conference.The moderator can stream his video or share his desktopwith other participants.Zero Distance is useful for assistance and trainingpurposes since it supports desktop sharing both during avideo call or a conference.ZERO Distance VideoWildix technology saves you from unnecessarytraveling and provides efficient and instant toolsfor communication at Zero Distance with yourcolleagues.http://pbx.wildix.com/video/zerodistance

CDR ViewCDR-View is an efficient tool of control and analysis accessible via the web,providing you with the numerous reports relative to the call activity of the employees.Authorized users can view the information about the number, duration, type and costs of all the incoming and outgoing callsin graphs and tables.Just filter the data for the analysis (direction, services, costs, period...), select the way to group the results (by hour, by user, bygroup, by country, by class...) and specify which metrics you wish to add (count of events, cost of events, talk time of events).You can select to view the results as a data grid or asgraphs: line, area, bar, column and pie chart.Save and share your reports with other users or exportthem to an .xls or a .csv file.CDR-View is helpful to the company managementwhile analyzing a particular event or the companycall activity in general, or while deciding on thefuture business strategy.A simple way to add value to your investment!CDR View Videohttp://pbx.wildix.com/video/cdrview

CTIconnect Attendant ConsoleWildix CTIconnect Attendant ConsoleWildix Attendant Console is an all-in-one solution for call operators. An intuitive web interface allows you to manage highvolumes of concurrent calls easily and efficiently.Combine call control with presence monitoring to provide a high-level customer service. Your agents can see the activitystatus of their colleagues, even those in remote offices and mobility, before processing the call.Wildix Attendant Console is an efficienttool for fast call handling in high-loadenvironments. It is accessible in a multiusermode, is completely web-based and availablein four languages: Italian, English, French andGerman.Its interface is accessible via any HTML5browser without any installation of thecomponents.CTIconnect PO Videohttp://pbx.wildix.com/video/cticonnectPOCTIconnect Attendant Consolefor the VISUALLY IMPAIRED/BLINDHardwareApple VoiceOverSolutionText to Speech offers such features asautospeaking web pages, “read all”,web page summary, web table support,user-created labels, customizable verbosity.Wildix Attendant Console supports assistivehardware and software to help peoplewith vision disabilities and with mobilityproblems.Wildix Attendant Console can be used byeveryone, thanks to its compatibility withaccessibility devices (Braille display) andthe tools present in the new generationPCs, such as VoiceOver (Converting Text toSpeech) and Magnification.WildixAttendant ConsoleBraille device /optionalSupported manufacturers:Alva / Optelec, APH, Baum,Eurobraille, Freedom Scientific,GW Micro, Handy Tech, HIMS,HumanWare, MDV,Ninepoint Systems,Papenmeir

CTIconnect iOS eTAPICTIconnect AndroidFAX ServerWildix FAX Server simplifies fax management and SMS sendingSend and receive faxes easily and quickly as if they were simple emails.Each user can have his own fax number. The maximum performance and reliability is guaranteed, thanks to the T.38 standardfor fax transmission over IP. The system delivers faxes directly to the recipient’s email. Automatic notifications provide you withthe up-to-date information on the fax transmission status.With Wildix FAX Server you don’t need to keep the paper archives, you can store and find the needed faxes easily sincethey come in an electronic format.Wildix FAX Server brings significant savings through elimination of fax machines and relative expendables (paper, toner).SMS ServiceWildix FAX Server allows you to send andreceive SMS via CTIconnect: just select acontact or enter a phone number and typethe text of the message.You can send fax or SMS to one or multiplerecipients and postpone the delivery dateand time if needed.

WTAPIWildix TAPI is an additional license for computer telephonyintegration that can be activated on every Wildix PBX.With WTAPI you can make and monitor calls from differentWindows applications.Characteristics:MultilineWorks in LAN and Internet environmentsUses a single port 5060 UDPTSP compatible with TAPI 2.0 and TAPI 3.0Contacts sync is supported from:LDAP – Active DirectoryMYSQLMSSQLCSVWTAPI includes the basic call functionality, such as dial, answer, hang up, and additional functions:hold, swap, transfer, conference and call pickup.FAILOVERFAILOVER service guarantees the system reliabilityand continuity of the services in caseof the PBX or the network failure.In case of emergency all the functionalities will be automatically passed to the PBX of backup that has the same features andconfiguration as the main one, ensuring the continuity of the services.Failover service is easy to configure: activate the license on the Master PBX, define the IP of the backup machine and enterthe login and password.

WMS 3.0Mash UPUnified Communications offer newefficient services bringing you closerto your client.Wildix Mash-Up is a simple and immediate toolfor direct communication between you and yourclient via your company website.Wildix Mash-Up facilitates the contact betweenyou and your customer, boosts your responsivenessand increases the level of your online services viatwo efficient tools easy to configure and to use.Simple and instant contactA client can communicate with yourcall agents via Live Chat, directly onthe company website.No call queuesA client enters his phone number andthe system makes a Call Back to put himin contact with the first available agent.CTIconnect MobileCTIconnect Mobile application for your iOS and AndroidThe application connects to your Wildix PBX system and offers the Unified Communication services oniPhone, iPod Touch and Android.CTIconnect iOS features:• Calls via VoIP or mobility to all contacts inthe phonebook• Video calls via VoIP or mobility to allcontacts in the phonebook• Chat with all the users of the system• Send reminder/memo messages to all theusers of the system• Calls and chat history• Presence status and location of colleagues• Personal Presence status and location• Notifications when the application runs inthe background mode

WMS 3.0Wildix systems are based on TLC industrial electronics with microprocessor for management and processing of voice anddata network protocols. The switch matrix of the system is realized on most software layers of the PBX physical memory.Wildix systems allow convergence of voice and data and they were designed for both SIP and TDM protocols management.Wildix management system is completely web-based and consistsof WMS and WMP. Both components do not require any physicalinstallation and are accessible from PC or mobile devices on anyoperating system (Windows, Linux, Apple MacOS).Wildix management system can be hosted on the dedicatedservers and allows access in a multiuser mode.Via the graphical interface you can activate and manage all yourWildix PBXs (it’s possible to connect all your offices to the WMSNetwork), add the users and edit their preferences, configure allthe devices belonging to your network, even remote ones, thanksto the auto-provisioning system.Virtual WMS 3.0Virtualization of WMS 3.0 is possible thanks to the compatibility of the system withVMware and Xen Hypervisor.Easy FailoverEasy backup and system recovery via snapshotsFast performanceSeveral virtual machines on one serverHosted PBX servicesVirtual environments allow better configuration flexibility and ensure the continuity of the services.You can run Wildix System on virtual machines that are hosted on remote servers and deliver PBX functionality as a service,on rent, without any hardware installation on the client’s side.WMPWildix Management PortalThe portal is accessible via the browser and allowsyou to view your PBXs on the geographical map,instantly update and move the licenses activated onyour PBXs.It’s easy to apply for the technical assistance via theefficient ticketing system.

PBX Wildix Multimedia SystemWildix Multimedia System is a reliable PBX, easy to configure eitherlocally or remotely.Wildix PBX models are equal in terms of quality, but different regarding the maximum number of internal lines and concurrentcalls. One PBX can manage up to 8 or 5000 users (depending on the model), the physical dimension of all the machines is astandard rack-mounted 19’’ 1 unit format.Wildix Multimedia System easily integrates into an existing legacy telephony system.You can enhance your communication by empowering traditional solutions with the VoIP services and UnifiedCommunications.Wildix offers a scalable and flexible system that easily extends and adapts to the needs of the company.You can connect your Wildix PBXs via the WMS Network, a network of intercommunication that cancels the distancesbetween the users of the system.PBX characteristicsAnalog lines and ISDN supportSIP protocolCompatibility with SIP phonesCompatibility with BCA phonesUnlimited VoicemailCall queues managementFax T.38 supportConference managementFull Video supportIntegration with Outlook and Lotus NotesMobility ExtensionGraphical IVRAdvanced CDRDynamic LCRLDAP integrationMultiuserMulti-companyIntegrated FAX and SMS serverIntegrated CTIconnect componentCall Center functionalityUnified MessagingInstant MessagingPagingRemote locations and usersmanagementPBX modelsCharacteristicsMax numberof usersModelMax number ofconcurrent callsWGW08 WGW16 WGW40 WGW90 WGW250 WGW500 WGW1000 WGW50008 16 40 90 250 500 1000 50004 8 15 30 120 150 300 600

Wildix offers a full range ofMedia Gateways (PRI, BRI,FXO, FXS, GSM) that providea high degree of reliability andperformance.With Wildix media gateways you can connectphone lines to the VoIP services and analogphones to your Wildix PBX.Wildix system is flexible and scalable and canbe easily extended by simply adding a newmodule to your network on the fly, withoutsuspending your work.Media GatewayMODEL VOICE CHANNELS DESCRIPTIONW01PRI 30 1 ISDN PRI channelW02PRI 60 2 ISDN PRI channelsW01BRI 2 1 ISDN BRI channelW02BRI 4 2 ISDN BRI channelsW04BRI 8 4 ISDN BRI channelsW01FXS 1 1 BCA portW04FXS 4 4 BCA portsW08FXS 8 8 BCA portsW16FXS 16 16 BCA portsThanks to the GSM Media Gateway, themobile phone of every employee becomesan extension of the company PBX. Make andreceive the calls using your mobile phone inthe same way as your office phone.W24FXS 24 24 BCA portsW04FXO 4 4 analog linesW01GSM 1 1 GSM SIMPoE SwitchesMODEL NUMBER OF PORTS DESCRIPTIONWS08POE 8 8 PoE portsWS16POE 16 16 PoE portsWildix offers a wide range of Switches:PoE Switches that power other PoE devices,PoE Gigabit Switches, Switches with Fibra ports.WS24POE 24 24 PoE portsWSG08POE 8 8 PoE Gigabit portsWSG24POE 24 24 PoE Gigabit portsWSG18SFP 18 18 Fibra portsData StorageWildix USB Key Storage 2GB is a USB drive resistant to high temperatures.Operative temperature: up to 70°C (158°F), aluminium case, up to 100 000write/erase cycles, read and write speed: 10 MB/sec thanks to NAND FlashTechnology.

PhonesThe range of Wildix VoIP phones is designed to guarantee the maximum audio quality,high performance and usability.XML browserPoESMS sending and receivingComplete integration with Wildix PBXAudio HD widebandWildix presents four phone models, an ideal complement to your Wildix PBX.WP480 and WP490 have a simple and intuitive user-friendly interface and WP600 is in addition provided with a highresolution TFT color display and HD wideband audio for the best audio experience.Basic characteristics* *WP400 WP480 WP490• 4 Function keys (conference,hold, mute, transfer)• 2 programmable keys(feature or speed dial)• Volume keys• Wall mounting option• 132*64 LCD display• 3 Line keys• 2 monitoring keysextensions/features/timetables• Wall mounting option*• 132*64 LCD display• 3 Line keys• 10 monitoring keysextensions/features/timetablesFull-duplex speaker with advanced AECWP600• 4.3” LCD display, 480 x 272pixels, 16.7M colors• 6 Line keys• 10 monitoring keysextensions/features/timetables• 2 LAN 10/100/1000 Mbitports for connection to PCAccessoriesKey expansion module WP38KPwith 38 programmable keysfor call operatorsMonaural headphones WHS32 forWP480, WP490, WP600

W-AIRWildix W-AIR is a turnkey cordless solution.Auto-provisioning system allows easy and instant connection to a Wildix PBX.W-AIR is a cordless phone, easily installed and perfectly integrated with Wildix VoIP system.The signal coverage is very extensive, thanks to the system of Base Stations and Repeaters.PRESENCEAudio HD widebandIntegrated phonebooksCAT-iqIntelligent NetworkingThe system is developed on the CAT-iq protocol that allows voice and data transferon the radio channel offering a great variety of features, such as access to the sharedphonebooks and presence status monitoring.To create a wireless infrastructure it’s enough to install aW-AIR Base Station.You can expand the number of users and register up to 200cordless phones.Add other Base Stations or Repeaters to increase the signalcoverage.W-AIR BASEW-AIR REPEATERExample of Intelligent Networking configurationUp to 200 users registeredUp to 40 W-AIR Bases per systemUp to 3 Repeaters per baseSignal coverage: Indoor 50m,Outdoor 300m

REV. 5/2013DISCOVER NEW WAYS TO COMMUNICATE