July/August 2009 - AGRR Magazine

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July/August 2009 - AGRR Magazine

© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeJuly/August 2009 Volume 11 • Issue 4Filling YourFreeSubscriptionForm on Page 59TOOLBOXThe Annual Buyer’s Guide IssueAlso Inside:■ A Look at Mobile Technology■ Independents’ Day Wrap-Up■ Auto Glass Week Previewwww.agrrmag.com • www.glassBYTEs.comAGRR is the only magazine in the world devoted exclusively to the auto glass industry


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe— Features —Volume 11 • Issue 4 July/August 2009Columns4 Field of Vision letter from the editor23404650Auto GlassWeek PreviewIt’s never too early to startplanning for Auto Glass Week inLas Vegas. Turn to page 23 foryour guide to all the events thatwill take place during thisaction-packed week.The Annual AGRRBuyer’s GuideThis information-filled guide willprovide you not only with thelowdown on who makes what, butalso information on how to reachthe industry’s leading suppliers.Independent VoicesMaking a difference was apopular theme at the recentIndependents’ Days Conference inFort Myers, Fla. Turn to page 46for tips on how you, too, canimpact the industry.On the GoMany auto glass businesses areknown for their ability toprovide convenient mobileservice. But what about yourconvenience? On page 50, you’llfind a guide to the latest toolsto help you to work moresmoothly from the field.6 Off the Line oem glass manufacturing10 Independent’s Days an iga viewpointDepartments12 AGRReports breaking news16 Legislation legal updates18 Insurance Talk policy briefs20 AGRSS News the latest in safety22 Price Points industry stats56 The Showroom new products57 Industry Insiders people in the news58 The Showcase directory of suppliers58 Seek and Find classifieds59 Advertising Index index of advertisers60 Avocations life beyond the auto glass businessWindshield and Glass Repair54 Repair Round-Up NWRA update55 WGRReports repair news©2009 by Key Communications, Inc. All rights reserved. AGRR (USPS 020-897) is published6 times per year by Key Communications Inc., 385 Garrisonville Road, Suite 116, Stafford,VA 22554; 540/720-5584; fax 540/720-5687. Advertising offices listed on page 4. Unsolicitedmanuscripts and other materials will not be returned unless accompanied by aself-addressed, stamped envelope. All contents are ©2009 by Key Communications Inc.Neither publisher nor its representatives nor its subcontractors assume liability for errorsin text, charts, advertisements, etc. and suggest appropriate companies be contactedbefore specification or use of products advertised or included in editorial materials. Viewsand opinions expressed by authors are not necessarily those of the publisher. For permissionto reprint, contact editorial offices. Printed in the U.S. Postmaster: SEND AD-DRESS CHANGES TO AGRR, P.O. Box 569, Garrisonville, VA 22463. ©2009 by KeyCommunications, Inc. No reproduction permitted without expressed written permissionof the publisher. Periodicals postage paid at Stafford, VA, and additional post offices.Questions? Call 540/720-5584.2 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeField of Visionfrom the editorpstacey@glass.comI’VE ALWAYS CONSIDERED MYselfrather technologically savvy. Icatch on pretty quickly to anythingcomputer-related and don’t leavehome without my iPOD.But then one day I received a callfrom a reader who proved me to beanything but tech-savvy—at least intoday’s world of gadgets.“I’m hoping to upgrade my phone tomaybe a BlackBerry ® or iPhone,” saidthis particular reader. “You know,something I can use on the road prettyeasily. What do you recommend? Whatkind of PDA do you use?”I looked down at my purse and hadto chuckle. You see, as much as I lovemy iPOD, my cell phone is the simplest,most economical Nokia you canpurchase. It doesn’t take pictures; itdoesn’t have e-mail access; and it definitelydoesn’t have a keyboard.So, I transferred the caller to a coworkerwho is a veritable expert insmart phones and started to do someresearch of my own. As I looked into allthe devices available to mobile techniciansand auto glass shop owners, I realizedthat there is a lot out there—andit’s not easy to sort through.There are also a variety of GPS systemsout there ranging from all pricesand with a variety of functions. Thereis even auto glass software that linksinto the GPS systems, and software designedfor mobile devices such as theBlackBerry available.I started asking around to find outwhat mobile devices, including GPS systems,other readers find handy, and Isoon realized there’s a need for this informationin the industry. On page 50,you’ll see a compilation of these devices.Even if you’re set by way of GPSTech-Savvyby Penny Staceyunits and software, the thing I hear repeatedlyin our own “Driving Technology”column and in the variousInternet seminars I’ve attended arethree key points:• In today’s business world, you haveto have a website;• And, if you have a website, you haveto give potential customers a way tocontact you—preferably by e-mail,as, if they’ve come to the web fortheir auto glass needs, they mightjust want to continue to seek workon the web; and• Finally, if a potential customer e-mails you and you don’t get back tothem quickly, chances are, they’llhave taken their business elsewhereby the time you reply.Fortunately, the variety of devicesfeatured on page 50 makes it possiblefor you to do all of these things. Theytruly do seem to be an investment inyour business—and hopefully this sectionwill help you to invest wisely whenand if you decide to take this technologicalplunge. Also, several insurers recentlyhave been promotingapplications for reporting first noticeof loss via smart phone; sending photos;and more. Who knows what mightbe next in this arena?The annual AGRR Buyer’s Guide alsois included in this issue on page 40. Thissection also is designed to help yougrow your business, as it gathers all theindustry’s manufacturers and suppliers,their contact information and listings ofthe products they make and supply allin one place. Hopefully you’ll find thisconvenient listing helpful, and, if thereare other items you would like to see includedin next year’s guide, please e-mail me at pstacey@glass.com. ■PublisherEditorManagingEditorContributingEditorsArt DirectorsAd/ExhibitManagerMarketingDirectorCustomerRelations Mgr.WebDeveloperDebra A. LevyExtension 111 • deb@glass.comPenny StaceyExtension 148 • pstacey@glass.comErin HarrisExtension 130 • eharris@glass.comEllen RogersExtension 118 • erogers@glass.comMegan HeadleyExtension 114 • mheadley@glass.comChris BunnExtension 132 • cbunn@glass.comDawn CampbellExtension 150 • dcampbell@glass.comTina CzarExtension 115 • tczar@glass.comHolly Biller, vice presidentExtension 123 • hbiller@glass.comJaneen MulliganExtension 112 • jmulligan@glass.comBryan HoveyExtension 125 • bhovey@glass.comContributing Russ Corsi Gayle GoodColumnists Mike Jones Chuck LloydDale Malcolm James PattersonMike Boyle Carl TompkinsKerry Wanstrath David ZoldowskiMidwest& NortheastEastern CanadaSoutheastWest Coast &Western CanadaEuropeChina & AsiaPublished by KeyCommunications Inc.385 Garrisonville Road, Suite 116Stafford, VA 22554540/720-5584; fax 540/720-5687Advertising Offices:Lisa Naugle,Associate Publisherlnaugle@glass.comPhone 312/850-0899Fax 312/277-2912Debra Levydeb@glass.comPhone 540/720-5584 x111Fax 540/720-5687Scott Ricklessrickles@glass.comPhone 770/664-4567Fax 770/740-1399Ed Mitchellemitchell@glass.comPhone 805/445-4805Fax 805/445-4806Patrick Connollypatco@glass.com699 Kings RoadWestcliff on SeaEssex SS0 8PH ENGLANDPhone (44) 1-702-477341Fax (44) 1-702-477559Sean Xiaosxiao@glass.comRm.403, Block 17, Wuyimingzhu,No.6 Jinshan RoadFuzhou, Fujian, 350001, China.Phone (86) 591 83863000All Others Contact Publisher DirectlyMember,4 AGRR July/August 2009


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeTheSpecialistbondingcoatingsealingin the Automotive Aftermarket


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeOff theLinehave been approved by the carcompany manufacturer. It’s importantto note that some levelof distortion is acceptable.• Reflective Distortion—Reflectivedistortion is defined typicallyas distortion observed onthe outside glass surface that ispresent when viewing the windshieldsurface, looking at the reflectiveimage on that surface. Thewindshield manufacturer’s process(bending iron/frame edge support)typically causes this distortion.Windshields are placed at the appropriateinstallation angle. Widedark and light strips are suspendedabove the windshield, parallel tothe normal distortion evaluationposition. The observer faces thewindshield and observes the level ofdistortion. Acceptance criteria isvery subjective. Like the cross carstandard, the automobile manufacturersapprove limit samples thatare used by the glass companies toevaluate their products.• Transmitted Distortion—A windshieldbeing evaluated for transoemglass manufacturingrsscors@verizon.net“But, My Windshield Is Distorted!”by Russ CorsiAT THE ADVENT OF BENTwindshields in the early 1950s,we became aware of a distractingwaviness in the glass that quicklybecame known as distortion.As the automobile manufacturersbegan to design more aerodynamic vehicles,glass manufacturers werechallenged not only to bend glassto conform to the ”radical” windshieldopenings, but also toallow the occupants to seethrough the glass without gettingnauseated. A good exampleof one of the early demandingglass opening designs was onthe 1953 Corvette.Initially, glass quality controlmanagers developed standardsthat to evaluate manufacturedproduct for acceptability priorto releasing glass to the car companies.As one might expect, the automobilemanufacturers didn’t wantany distortion, even in the severelybent corners of the windshield. However,the glass companies knew thathaving no distortion was an impossiblerequirement to meet.Evaluating the GlassOE glass manufacturers soonidentified areas of the windshieldthat should be evaluated. Detailedquality assurance standards werewritten and presented to the carcompanies for acceptance. Once acceptedby the auto companies, thesestandards were so specific that mosttrained quality control technicianswould arrive at the same pass/failconclusion after inspecting the samepiece of glass.“As one might expect,the automobilemanufacturers didn’twant any distortion,even in the severely bentcorners of thewindshield. The glasscompanies knew this wasan impossiblerequirement to meet.”Typically, distortion is evaluatedagainst four basic criteria:1. Cross car distortion;2. Reflective distortion;3. Transmitted distortion; and4. Lower corner distortion.All four of these standards requirean evaluation of the subject windshieldfrom the installation angle thatis observed in the vehicle.• Cross Car Distortion—The windshieldis rotated both left and rightto a position that allows the observerto look through the windshield(across the car) against ablackboard with both horizontaland vertical white lines that form agrid. The windshield is rotated inboth directions to a position wherethe angle between the grid andhorizontal line is 50 degrees. Thelevel of distortion (the gridsquares observed develop wavylines and/or become diamondshaped) observed is comparedto photographs that exhibit variouslevels of distortion thatReaders RespondI received an e-mail from Steve Harmon who read my January/February article,“How Do I Get My Glass Clean?” Mr. Harmon advised that anyone lookingfor alternate ways to clean glass should visit the websitewww.yourviewplus.com. Steve’s company, Clarity Glass and Surface Restoration,is listed as a wholesaler. I am not endorsing any of the products represented;merely offering the reader some more information to evaluate. continued on page 86 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeOff thecontinuedLinemitted distortion is also mountedat the installation angle of thewindshield in the car. The windshieldis observed parallel to thegrid board. Each individual windshieldpattern is laid out in zones.The most critical zone is located75 mm from the inner edge of thepaint band (zone A). (If a windshielddoes not have a paint band,this zone starts at 100 mm fromthe edge of the glass). The balanceof the glass that is not covered bythe peripheral paint band is in thenext zone (zone B). The paintband is zone C while the area ofthe glass that is covered by mouldingsor body panels is zone D. (Inmany cases, zone C and D canoverlap.)The quality control technicianemploys a vertical bobbing motionwhile observing the degree of intensityof the oscillation of the horizontalgrid lines. Acceptable levelsof distortion are defined for bothzones A and B.• Lower Corner Distortion—Afterthe introduction of larger andlarger windshields that are pressbent (glass is sagged both top tobottom and side to side), whilebeing installed at more and moresevere installation angles, a newtype of distortion appeared. It iscalled lower corner distortion. Thetechnician places his chin approximately400 mm above the bottomof the windshield. Distortion isthen observed against a luminousgrid board. As with the other typesof distortion, the degree of acceptabledistortion has been determinedby the car manufacturerswith concurrence by the glasscompanies.All bent windshields do have somelevel of distortion. However, acceptablelevels of distortion are clearly definedby agreement obtained betweenthe car guys and the glass guys. The Azone of a properly manufacturedwindshield will appear distortion freeto the average driver. However, allnon-vision areas will exhibit somelevel of distortion. (General reference:PPG Industries Automotive QualityAssurance website).■◗Russ Corsi retired as manager of technicalservices from PPG Industries’ AutomotiveReplacement Glass business unit after31 years in the glass industry. He now servesas a consultant to the industry. Mr. Corsi’sopinions are solely his own and not necessarilythose of this magazine.You are missing opportunities.A missed call is a missed opportunity. Our representatives respond to your customers24 hours a day, 7 days a week, and 365 days a year. We never call in sick, we’re never on vacation,and we won’t unexpectedly quit in the middle of a shift. Utilizing AAGA TM Call Center canincrease your company’s productivity and improve it’s bottom line by responsibly managingyour customer’s requests. Capture every opportunity with AAGA TM Call Center!(888) 274-4814www.AmericanAutoGlassAlliance.comINDEPENDENTGlass Association®doesn’t require a contract.overnight, weekendsand holidays.Representatives trainedto answer calls andquestions for your shop.way calls and schedule jobsno matter how customerschoose to pay.allows you to adjust yourshop profile for your pricingand any incentives.can monitor the quality andlisten to each conversation.additional jobs per month with• An affinity program of theIndependent GlassAssociation (IGA)8 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeMontgomery CountySuperGlass #265Bill NeeleyAustinSuperGlass #169Barry BurrellCorpus ChristiSuperGlass #260Jim MurphyDallas/Ft. WorthSuperGlass #52Lee & Margie SimmsDentonSuperGlass #108Ron FletcherHoustonSuperGlass #20Ron AndersonSan AntonioSuperGlass #247Steve SmithTyler/LongviewSuperGlass #91Dabi Simpson


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeIndependent’s DayCompetitor-AdministratorsThe auto glass industry has a unique nuance to its directrepair contracts; the competitor-administrator (CA), or aTPA that makes and installs glass. CAs contract with majorinsurers to install glass at a low price and also hold the contractualrights to take the first notice of loss (FNOL). Thisgives the CA direct access to a customer who might nothave selected it otherwise. These CAs take advantage of thenaiveté of consumers and most likely digest the majority ofthe calls they receive.The rub in the auto glass industry occurs when a localindependent outbrands the CA and the consumer calls inwith a shop in mind. These instances have increased overthe past five years with the increased use of the Internet byshops. Many consumers will run an Internet search beforethey ever pick up a phone. When an independent shop ismentioned to the CA, terms such as out-of-pocket expensesand the promise of national warranties are used.Independents have found ways to combat these aggressivetactics by making three-way calls, filing the claimfor the customer or handling cash-only business. Howaniga viewpointdavez@autooneinc.comTracking Steering—Footprints in the Sandby David ZoldowskiTHE INDEPENDENT GLASS ASSOCIATION (IGA)presented a highly successful annual conference andtrade show to the industry in Florida this past May.Upon our return from the 2009 Independents’ Days Conferencein Florida, IGA publicly launched its anti-steeringdata collection service that can be accessed throughwww.iga.org. Our incident report form is now available foruse by anyone wishing to report issues of customer intimidation,misinformation and steering. All data is confidentialand is being compiled to be made available to IGA membersfor pooled use.We have already had some gems come in from membersall over the country. Following is an example of the incidentswe have obtained. This text below involves the usualmisinformation pertaining to national warranties that, inreality, are not warranties.CSR: Since your windshield qualifies as a repair, [insurancecompany name redacted] has repair specialty shops inyour area who provide professional services. With your permission,I can schedule an appointment now with one ofthem. Will that be okay?Customer: No, I want to use [IGA company nameredacted].CSR: [IGA company name redacted]? Have you used thembefore?Customer: Yes.CSR: I’d be happy to contact the company you’ve selected,but would like to inform you the service provider you havechosen is not an [insurer redacted] program participant. Althoughyou are free to choose any services provider, I mustinform you that in choosing a non-participant, your replacementor repair will not be covered under the nationalwarranty offered by [insurer redacted] program participants.Any warranty to coverage will be to the terms offered by thecompany you have selected. I cannot confirm the warrantyterms offered by a non-participant. Did you want to continuewith [company name redacted]?Customer: Yes. Can you tell me what the [insurer redacted]warranty is on a repair if I were to use a different company?CSR: Uh-huh, let me just look it up so I can give you theexact information.Windshield repairs are warrantied against spreading forthe life of the vehicle or the length of the warranty, whicheveris shorter. The warranty is limited to the credits towards thepurchase of a new windshield installed in the original vehicle.And the applicable deductible for the new windshield isthe responsibility of the owner.Customer: So, it’s basically the same thing. It doesn’t matter.I still have to replace it. I still have to pay that deductible.So there really is no warranty.CSR: Well, it’s just that the warranty by [insurer redacted]would be under the warranty of the shop.Customer: But, there’s no warranty by [insurer redacted]because it’s the same deductible for me.CSR: The warranty is limited to a credit towards the purchaseof a windshield.Customer: But my deductible is the same regardless. Okay,that’s fine. I get it.This call took place after the IGA member shop explainedto the customer exactly what the insurance CSRwould tell her. It is IGA’s contention that the “soft-steer” ofa non-existent warranty should stop once the customertells the insurance company that they have selected a shop.IGA is collecting simple examples like the one printedabove as well as more benign and aggressive examples ofcustomer intimidation and steering.10 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe“Time is Money”“When an independent shopis mentioned to thecompetitor-administrator,terms such as out-of-pocketexpenses and the promise ofnational warranties andcontrolled pricing are used.”ever, we have seen the next evolution of the FNOL competitionwith “concierge services” where the consumer isrequired by contract to leave the car with the insurancecompany for repair and the “only the insured may be onthe call” tactic.The IGA membership has invested in this fight for thegood of the entire industry. Isn’t it time your companyhelped contribute to this fight with IGA membership andwary enforcement of free access to the market? ■◗David Zoldowski is the president of Auto One in Brighton, Mich.,and president of the Independent Glass Association (IGA). Mr.Zoldowski’s opinions are solely his own and not necessarily those ofthis magazine.Easy toLearnEasy toUseINTRODUCING ANNIHALATOR• High-Performance Dry-Vacuum System• Mind-Blowing Quality & Speed• Most Profitable Injector You Can Buy• Lifetime Guarantee• Obtain This Tool for Only $299• Create your own stimulusWindshieldRepair isChild’sPlayG lass Pro System s’ guarantee: A nnihalator will easilyoutperform your current tool or your money back!A nnihalator does high-quality repairs at any angle.See our Videos on YouTube!Lucien Bollanger, Walt Gorman’s technician, saysAnnihalator is the best system he’s ever used! Quality isunbelievable!Give your business the superior edge todaywww.glassprosystems.com or call 1-608-558-1375.Proudly made in the USA. Setting a new standard in quality.What EVERYONE should knowabout Auto Glass Crash Testingand Safe-Drive-Away-Time e-Aay-Time (SDAT).Visit www.noshortcutstosafety.com to learn what Mike & his brother Daviddiscovered when Mike needed to havehis damaged windshield replaced.www.agrrmag.com July/August 2009 AGRR 11


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAGRReportsbreaking newspowered byCOMPANY NEWSVitro America Sells AG Distribution BusinessPITTSBURGH GLASS WORKS(PGW) LLC took over VitroAmerica’s auto glass distributionbusiness, effective June 24, accordingto information supplied by bothcompanies.Vitro America will now focus on its“core strength,” the architectural glassand aluminum business, according tocommunications issued by Vitro.“Over the years, both [architecturalglass and aluminum and automotive replacementglass] have become muchmore complex, requiring full dedicationand commitment by all employees involvedin order to maintain continuedSafelite Opens New Call Centerand Two New Distribution FacilitiesSafelite Auto Glass, a division of Belron US, opened a new call center in Columbus,Ohio, in May, a new distribution centerin Scranton/Wilkes-Barre, Pa., in June,and, at press time, was scheduled to opena new western distribution facility in Ontario,Calif., in July.The new 25,000-square-foot call centeris located on the first floor of Safelite’sheadquarters.Safelite’s new warehouse inScranton/Wilkes -Barre, Pa., replacesthe Diamond Glass warehouse inKingston, Pa.“We have taken over 40,000 squarefeet of additional space that we previouslydid not lease within the building,”says Belron US spokesperson Jenny Cain.“The contact center is 25,000 square feetand the remaining 15,000 square feet allowsfor expansion of our training facilities and corporate office space.”The call center will be staffed 24 hours a day, 365 days a year.Safelite’s new Pennsylvania distribution center is 44,800 square feet, and willserve as the home base for 95 associates. Company officials say the facility willserve the areas of Northeast Pennsylvania and Central New York, including Syracuse,Watertown and Bighamton. The warehouse holds more than 7,000 windshields andbody glass parts for Safelite AutoGlass/Diamond Triumph Glass retail operationsand wholesale fulfillment under the Service Auto Glass name.The company’s newest distribution center, which was scheduled to open on July15, is in Ontario, Calif. The 282,000-square-foot distribution center will featurecompact, fluorescent T5 lighting; motion and daylight sensors; skylights on 5 percentof the roof to allow for natural lighting; rechargeable, energy-efficient electricforklift trucks; motion sensors in office space that turn off lights when officesare empty; motion sensors in bathrooms to conserve water; and corrugated cardboardand wood pallet recycling. It will support the company’s distribution to thestates west of the Mississippi River.The company expects the facility to employ 35 initially and 90 total as volumeincreases.The Ontario facility will complement the company’s main distribution center inEnfield, N.C., which also houses its manufacturing operations.success,” says Charles Witherington,vice president and general manager ofVitro America, in a statement sent tocustomers.He continues, “It has become increasinglydifficult to be a leader inboth businesses. Therefore, VitroAmerica has made the decision to exitthe auto glass distribution business,and focus our efforts 100 percent in architecturalglass and aluminum. Wehave always viewed the latter as ourcore strength, and will now be able tocommit all personnel and resources tothe flat glass business in the future.”In related news, PGW announced inMay that it will close its auto glass fabricationfacility in Hawkesbury, Ontario,during the first quarter of 2010,citing the continued decline of NorthAmerican automotive manufacturing.LEGAL NEWSSaint-Gobain FranceFiles Suit Against PGWSaint-Gobain France filed a lawsuitin June against Pittsburgh Glass Works(PGW) alleging three counts of patentinfringement. In the suit, filed in theU.S. District Court for the District ofDelaware, Saint-Gobain claims thatPGW has violated the following patents:• U.S. Patent 5,368,917, “Acoustic ProtectiveGlazing for a Vehicle,” issuedNovember 29, 1994;• U.S. Patent 6,821,629, “SoundproofingLaminated Window for Vehicles,”issued November 23, 2004; and• U.S. Patent 7,121,380, “SoundproofingLaminated Window for Vehicles,”issued October 17, 2006.Saint-Gobain alleges that PGW “hasinfringed and is still infringing the ’917,’629 and ’380 patents by making, selling,using and offering for sale certain auto-12 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAUTO GLASS ADHESIVES,SEALANTS, AND CLEANERSQuality Automotive Products from CRLCOMPLETE URETHANE ADHESIVE SYSTEMmotive glass products such as windshields,windows, sunroofs and the like,which embody the patented inventions.”Saint-Gobain is seeking a permanentinjunction against alleged continued infringement;its damages for the pastclaimed infringement; increased andtreble damages for “willful infringement;”attorneys fees; costs; and “anyother relief appropriate under thecircumstances.”Saint-Gobain is represented by thelaw firm Ashby & Geddes, which isbased in Wilmington.Representatives from PGW had notresponded to requests for comment atpress time and had not yet filed a responseto the complaint.GLOBAL NEWSBelron ReportsFirst-Quarter GrowthBelron S.A. reported growth of 17percent during the first quarter of 2009,with 12 percent organic growth and 5percent from acquisitions. The companyreported that its total repair andreplacement jobs grew by 17 percent.In Europe, the company reportedthat it achieved sales growth of around14 percent, consisting of 18 percent organicgrowth and 1 percent acquiredBelron’s 17% First-Quarter2009 GrowthOrganic GrowthGrowth fromAcquisitions5%12%CRL43 AUTOMOTIVECATALOG features acomprehensive line ofproducts for workingwith automotive glass.It also brings you ourenormous selectionof truck sliders,sunroofs and windowsfor vans and RV's.ORDER, VIEW or DOWNLOADCRL43 ONLINE at crlaurence.comgrowth, and offset by an adverse currencyimpact of 5 percent, due to theweak pound in Great Britain, accordingto a statement issued by Belron’sparent company, D’Ieteren.“The sales growth was deliveredthrough increased marketing activitiesand by maintaining close relationshipswith insurers and fleet partners,” readsthe statement. “The Northern Europeanbusinesses also benefited fromvery favorable winter weather conditionscompared to 2008.”crlaurence.comC.R. LAURENCE COMPANYAutomotive Products Division (800) 421-6144 7780 • (800) 587-7501The company attributes its acquisitiongrowth in Europe to the purchaseof Mobilglass of Denmark in November2008.Outside Europe, Belron reports salesgrowth of around 22 percent, comprising4 percent organic growth and 12percent acquired growth. The purchaseof Diamond Glass resulted in thegrowth, the company says.“In the [United States], the contincontinuedon page 14www.agrrmag.com July/August 2009 AGRR 13


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAGRReportscontinuedued investment in marketing activitieshas enabled the business to grow despitethe challenging market conditions,”reads the statement.Belron also pointed out that it hassigned a franchise agreement to openbranches in Chile.The company did not offer specificnumbers for the growth reported inmonetary figures.Xinyi Glass to Open GlassR&D Center in Hong KongXinyi Glass Holdings Ltd. is openinga research and development (R&D)center devoted to producing environmentallyfriendly glass in Hong Kong.One of the center’s focuses will be ondeveloping energy-saving and heat-reflectiveauto glass products.“We are setting up the R&D centerin Hong Kong because, as a companybased in Hong Kong, we hope to beable to fully capitalize on the uniqueedge of Hong Kong as an internationalcity in alignment with theworld to attract local and internationaltalents,” says Yin Yee Lee, chairmanof Xinyi Glass. “This move willspeed up development of the group,allowing it to develop new energy andenergy saving and other environmentallyfriendly glass products thatmatch the roll out of governmentpolicies to promote use of solar energyin China.”CRIME NEWSThree Women AllegedlyMurdered in PennsylvaniaAuto Glass ShopThree women who worked for FergusonAuto Glass in Saltsburg, Pa.,were found dead afterhours at thecompany’s headquarters in late April.All three deaths were ruled homicidesby the local coroner’s office.The deceased, Edith Cora Tietge,81, Kris Lynn Murphy, 43, and DorisLee Murphy, 69, were reportedly relatedto Ferguson owner Kevin Murphy.Doris Murphy, Kevin Murphy’smother, and Tietge were half-sisters,and Kris Murphy was daughter andsister to Doris Murphy and KevinMurphy, respectively.Several search warrants have beenissued and items obtained from bothMurphy’s vehicle and residence andthe farm of Murphy’s uncle, RoyMartin, where Murphy says he wasfeeding cattle on the evening ofthe murders, according to local newsreports. No suspects have beennamed.■THE SINGLE SOURCE FORALL YOUR MOLDING NEEDS.Universal MoldingsOEMmaterials forextreme cold flexibility Patented, non-metallicstabilizer User friendly packagingEnvironmentally FriendlyUniversal Moldings100% recyclable clable materialRubber appearance ancwithout bloomingor chalkingRubber flexibilityTMVehicle Specific MoldingsRight fit,form and functionRightlookokRight priceOn-Glass MoldingsConforms to windshield shapesFast, easy installationstionsOEM fit, form andfunctionwww.creativeextruded.comeextruded.c1414 Commerce Park Dr.•Tipp City,Ohio 45371Tel: 800.273.1535 •Fax:937.667.364714 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeLegislationlegal updatesMANUFACTURING REGULATIONSCalifornia Air Resources Board Votesto Adopt New Auto Glass RegulationsTHE CALIFORNIA AIRResources Board (CARB) recentlyvoted to adopt regulationsthat will require new cars sold inCalifornia, starting in 2012, to havewindows that reflect or absorb thesun’s heat-producing rays.Under the terms of the regulation,over a three-year period starting in2012, windows in new cars sold in Californiamust prevent 45 percent of thesun’s total heat-producing energyNATIONAL LEGISLATIONFederal Bill Would EstablishNational Insurance RegulationsThe U.S. House of Representatives currently is considering a bill to establisha system of regulation and supervision for insurers, insurance agencies and insuranceproducers chartered or licensed under federal law. If passed, the goal ofthe system would be to ensure the stability and financial integrity of those insurers,agencies and producers in an effort to protect policyholders.The bill, tagged the National Insurance Consumer Protection Act, was introducedby Congresswoman Melissa L. Bean (D-Ill.) and Congressman Ed Royce (R-Calif.).“The events of 2008 show us that insurance reg[ulation] reform can no longerbe postponed—it is needed now,” says Bean. “This bill will provide consumerprotection and choice while eliminating barriers to industry competitiveness inthe global market.”“Never before has the federal government been so invested in an industry it hasno regulatory authority over. Leaving the business of insurance regulation solelyto the various state insurance commissioners, while the federal government providestaxpayer-funded assistance is simply irresponsible,” adds Royce.Under the terms of the bill, states would maintain responsibility for regulatingstate-licensed insurers, agencies and producers.The bill also would establish a single nationwide phone number through whichconsumers could share problems with their local federal or state insurance regulator.The Office of National Insurance also would have a physical office and staff inevery state through its Division of Consumer Affairs.At press time, the bill was under the consideration of the House Committee onFinancial Services, the Committees on the Judiciary and the Energy and CommerceCommittee.This is one of two major Federal insurance regulation reform bills introducedthis year. Another, the Insurance Industry Competition Act of 2009, would amendthe McCarran-Ferguson Act as such that the Federal Trade Commission Act wouldbe applicable to the business of insurance “to the extent that such business is notregulated by state law” (see related story in May/June AGRR, page 20).from entering the car, with the windshieldrejecting at least 50 percent ofthe sun’s energy. In 2016 car manufacturerswill be required to install windowsin new cars sold in Californiathat prevent at least 60 percent of thesun’s heat-producing rays from enteringthe cars interior, or propose alternativetechnologies to achieve anequivalent result.The regulation is designed to helpkeep cars cooler, increase their fuel efficiencyand reduce global warmingpollution, according to CARB.“This is a common-sense and costeffectivemeasure that will help coolthe cars we drive and fight globalwarming,” says CARB ChairpersonMary D. Nichols. “It represents the kindof innovative thinking we need to reducegreenhouse gas emissions fromour vehicles and steer our economy towarda low-carbon future.”The initiative is part of the state’s effortsunder its climate change legislation,AB 32, enacted in 2006, to reducegreenhouse gas emissions from vehicles.According to CARB spokespersonStanley Young, the regulations alsoapply to replacement glass. He advisedthe CARB staff also is working to developa labeling system so that glassparts that meet the regulations can beidentified accordingly.One proponent of the regulationshas been Dick Heilman, former vicepresident of marketing and researchand development for Pittsburgh GlassWorks, who told AGRR magazine/glassBYTEs.com that he believes theregulations are a win-win for both theconsumer and the industry at large.“… Some outside our industry maynot call this a win, but the glass industrywill have an opportunity to sellmore value-added products,” Heilmansays. “This regulation, especially if itgoes nationwide, will stimulate innovationwithin the automotive glass industryand provide another level uponwhich competitors can differentiatethemselves.”Heilman’s optimism seems to beshared by shop owners and managersas well in California.“Any energy policy implemented isworthwhile,” says Mitch Lee, logisticsmanager for Auto Glass of San Diego. ■16 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeFORGET COLUMBUS.THE WORLD IS FLAT.GET FLAT.Flat glass covers our world. Storefronts, officebuildings, apartment complexes, hospitals andso much more. If flat glass replacement isn’t inyour portfolio, you’re missing out on one of thelargest profit centers. And if you are doing flatglass service, do you have the resourcessupport and material rebates and discountsto make your business better than ever?We can help. Call Glass Doctor and get flat.(800) 280-9858GlassDoctorFranchise.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeI n s u r a n c et a l kpolicy briefsLEGAL NEWSSeptember Trial Set in Glass Emporium CaseTHE U.S. ATTORNEY’S OFFICEfor the Northern District of Californiahas scheduled a trial forMehrdad “Tony” Hakimian, owner ofGlass Emporium of Marin Inc., and anemployee, Emma Deguzman, for September21. Hakimian and Deguzman,along with two other employees of theOakland, Calif.-based company, werecharged in December 2007 with conspiracyto commit wire fraud and commissionof wire fraud by inflating pricesof windshields when billing insurancecompanies and billing for unusedparts. Glass Emporium also owns GlassPro and Glass Masters,which have locationsthroughout the UnitedStates.Jack Gillund,public affairs officerfor theU.S. Attorney’sOffice for theNorthern District ofCalifornia, would not commenton the case further than to adviseof the trial date and thoseinvolved.“Because this is an open case, stateCourt Reverses $17 Million Decision RegardingAmerican Family’s Payment for Aftermarket PartsThe Missouri Court of Appeals for the Western District recently reversed a courtdecision involving American Family’s payment for aftermarket parts. The decisioninvolved a class action suit with damages totaling more than $17 million.A jury had originally ruled in favor of the plaintiffs, but a trial court later grantedAmerican Family’s motion for “judgment notwithstanding the verdict.” A recentjudge’s decision re-instates the jury’s decision to rule in favor of the plaintiffs, whoclaimed that “American Family breached its contracts with policyholders to restoretheir vehicles to pre-loss condition by devising and implementing a practice thatresults in payment of claims based on the (1) systematic specification of ‘inferior’non-OEM crash parts for repairs.”In the case, the plaintiffs note that adjusters with American Family “are encouragedto specify the use of non-OEM crash parts or salvage OEM parts” whenwriting estimates for vehicles of an earlier model year. The case defines OEM partsas “those parts made by the original automobile manufacturers or suppliers.” Non-OEM parts are defined as parts “made by outside companies without access to thedesign specifications of the OEM parts.”Plaintiffs also argued that American Family participated in the “systematic omissionof specific ‘necessary’ repairs from estimates.”The damages for the breach of contract claims regarding aftermarket parts totaled$13,118,325; and the omitted repairs breach damages totaled $4,274,112.In the jury trial decision, the court notes that “the plaintiffs presented sufficientevidence for a reasonable juror to conclude that aftermarket parts are not of likekind and quality to OEM parts and that American Family breached its contracts withits policyholders when it paid to return the damaged vehicle to pre-loss conditionbased on the nature and cost of aftermarket parts.”The court adds, “ … Breach occurred at payment of an insufficient sum to returnthe vehicle to pre-loss condition and damages were suffered upon payment.”and federal regulationsdo not allowme to provide any furtherinformation,”Gillund says. “Theserules are in place toprotect the rights of thedefendants and preservethe integrity of the trial.”The criminal complaintoriginally was filed by FederalBureau of Investigation (FBI) specialagent William Leoni in the U.S.District Court of Northern California.William Osterhoudt, attorney forHakimian, declined to comment onthe case since litigation is still pending.Two others charged in the case,Aldy Antonio and Bobby Guinto,pleaded guilty earlier this year. Bothare scheduled to be sentenced in thefall.Louisiana Auto GlassTechnician ArrestedA windshield repair technician inGonzales, La., was arrested in May bythe Louisiana State Police InsuranceFraud Unit for allegedly double-billinginsurance companies for repairs, accordingto information from theLouisiana State Police. Bradley M.Businger, 26, worked for Crack Attackup until December 2008. The police allegedthat, during his time with thecompany, he submitted nearly 30 invoicesfor repairs he never performed.Both Allstate Insurance and AIG issuedcomplaints to the Louisiana State PoliceInsurance Fraud Unit, which led tothe investigation.According to the report, Businger isalleged to have forged policyholders’signatures to show that they had authorizedthe work, and the insurerspaid approximately $1,919 for the18 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeNo GimmicksNo HypeNo BullFree informationand samples.false claims between February andDecember 2008.On May 8, Insurance Fraud Unit Detectivesobtained an arrest warrant forBusinger and he was arrested on May15 and booked in East Baton RougeParish Prison on 28 counts of insurancefraud pertaining to auto policies,five counts of forgery, and two countsof felony theft.COMPANY NEWSState Farm IssuesReminder Memo aboutReports of Glass ClaimsState Farm Insurance issued amemo in early May that officials calleda “reminder” to Offer & Acceptanceprogram participants that “the StateFarm customer must be on the initialphone call to verify important loss-relatedinformation.”“It’s okay for the shop to call intoLYNX with the customer on the line,”says State Farm spokesperson Jeff Mc-Collum, “but we just need to have thatconversation with them. Due diligenceon our part, really.”He adds, “It’s what any customerwith any claim would need to do. Youknow, a contractor can’t just call us upand say he is rebuilding a policyholder’shouse after a fire without usfirst talking to the homeowner.”The memo went out on May 14 fromJason Backe, interim claim sectionmanager. In the memo, Backe alsonotes that, “if a retailer attempts to reporta glass loss to LYNX Services withoutthe presence of the State Farmcustomer, the LYNX Services representativewill advise that neither the lossinformation can be taken nor the dispatchcompleted without the presenceof the State Farm customer.” ■Professional Windshield Repair ProductsSimply the best or your money back!800.548.8332 Toll Freeinfo@deltakits.comwww.deltakits.com (On-Line Ordering and Live Support)www.windshield-repair-forum.com (World’s Largest)www.agrrmag.com July/August 2009 AGRR 19


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAGRSS Newsthe latest in safetyAGRSS Third-Party Validation toLaunch September 1; Fees Officially SetTHE AUTO GLASS REPLACEMENTSafety Standard (AGRSS) Council’sthird-party validation programwill begin officially on September1 and many of the highly anticipateddetails of the program have beenestablished.Under the program, each year all thelocations of AGRSS-registered companieswill be divided into geographicalclusters of 10 across the United States.Ten clusters (100 locations total) will bevalidated during each annual validationperiod. The clusters to be validatedwill be picked randomly.In a recent interview that appearedin the AGRSS Newsletter, AGRSS presidentDebra Levy explained that eachcompany to be validated will receiveone month’s notice before a representativefrom Orion Registrar Corp. willvisit the business.“The results of the validation willnot be as simple as a pass/fail process,”Levy said.“You could have no deficiencies oryou could have deficiencies that requirecorrection,” she said. “At thatpoint, AGRSS would give you a bit oftime to make a correction and then returnto verify that has been done. If youstill have major deficiencies, then yourcompany ceases to be AGRSS-registered.Of course, there is an appealsprocess as well.”The fee schedule for AGRSS-registeredcompanies will change after September1 of this year due to the additionalcosts required to administersuch a program. After September 1, itwill cost companies $494 to registertheir first location, and $99 for each additionalone.“This fee includes the validation review,”says Levy. “It’s not cheap, but it’snot the crazy numbers I’ve heard banteredabout.”Each year, a new validation periodwill begin on September 1; that periodlasts a year. Thus, each year on September1, the pool of companies issealed—in order to keep the validationmodel statistically sound.❙❙➤ www.agrss.comAGRSS Board Creates Membership CategoriesThe Auto Glass Replacement SafetyStandards (AGRSS) Council Inc. board ofdirectors recently voted to create categoriesfor AGRSS membership in theAGRSS Council Inc. The addition of membershipcategories provides not only installationcompanies, but also computersoftware vendors, tool manufacturers andother suppliers, the opportunity to becomerecognized members of the AGRSSCouncil Inc.Membership allows a member companyto:• use the AGRSS member logo, distinctivelydifferent from the registeredcompany logo;• have its company logo on AGRSS.com;• have its company listed in AGRSSdatabase for easy identification byconsumers;• participate in and vote on AGRSScommittees;• have a representative chair AGRSScommittees;• have the privilege of having a representativeelected to the AGRSS Councilboard of directors and thus beelected as an officer of the AGRSSCouncil; and• receive a discount on registration feesat the International Auto Glass SafetyConference.Though membership is open to anycompany associated with the auto glassindustry, all windshield installationcompanies who wish to be AGRSS membersmust also be AGRSS-registeredcompanies.In addition, the Council now will permitaffiliate members (those who offerservices or products to the auto glass industrybut do not install auto glass) tojoin, but these will pay dues accordingto company revenue. Companies thathave revenue in auto glass related salesunder $1 million annually pay $300 (seechart for more information). Affiliatemembers receive similar benefits for theirsupport of AGRSS Council Inc. such as:• being listed on AGRSS web page underthe separate affiliate member listing;• use of AGRSS affiliate member logo;• the right to be on and vote on AGRSScommittees;• the right to chair AGRSS committees;and• a discount on International Auto GlassSafety Conference registration.AGRSS Membership OptionsMembership Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CostTraditional (must be an AGRSS- registered company) . . . $5 plus registration feesAffiliate ($10 million) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,20020 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeSullenberger toKeynote ConferenceCaptain Chesley“Sully” SullenbergerIII will serve as thekeynote speaker forthe upcoming FifthAnnual InternationalAuto Glass Safety Conferencein November.Captain Sullenberger, Captainwho became a hero Sullenbergerwhen he landed therecent US Airways Flight 1549 in theHudson River, will address attendees onThursday, November 5, at the MandalayBay Convention Center in Las Vegas.Captain Sullenberger will speak onplanning for safety and personalresponsibility. He also will hold a privatebreakfast with members of AGRSS-registeredcompanies prior to the speech.“Hearing from Captain Sullenberger,a man whose persistence in the field ofsafety was proven back on January 15, isan ideal fit for the AGRSS-registeredcompanies and those in the auto glassindustry who hold safety first as theirtop priority,” says Debra Levy, presidentof the AGRSS Council Inc. “We hope ourattendees are able to come away with agreater understanding of what a differencetheir diligence in safety can makeas it did in Captain Sullenberger’s case.”In addition to being a pilot, CaptainSullenberger is the founder and chiefexecutive officer of Safety ReliabilityMethods Inc. (SRM). SRM is a companywho aims to achieve the highestlevels of safety, performance and reliabilityto organizations based on themost effective methods available.The speech is sponsored by AGRRmagazine, Glass America, MygrantGlass, Pittsburgh Glass Works ARG andLYNX Services, along with NACE andDuPont Performance Coatings.❙❙➤ www.agrss.com/conference ■www.agrrmag.com July/August 2009 AGRR 21


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribePrice Pointscompetitive pricing and statsFOR ITS RECURRING PRICEPoints department, AGRR surveyedfive major cities in theUnited States for the windshield replacementon a 2008 Honda Fit (4-door hatchback). As usual, thecompanies were told that insurancewill not be involved and the customerwishes to pay for the windshield out ofpocket.AGRR also asked shops to break outparts and labor. When available, this isnoted below. In some cases, shopswere not willing to provide the breakdown—orwould only include a portionof it—and this is notedaccordingly.■Calling All ReadersIs there a car you’dlike to see featured inPrice Points? Please e-mailpstacey@glass.com.2008 Honda Fit(4-Door Hatchback)NAGS Part No. FW02631GTN NAGS Part Price: $261.40Boston, Mass.Total Price Glass Price Labor Moulding Urethane Sales PercentageTax off NAGS*Shop #1 $340.00 $260.00 $50.00 $30.00 N/A N/A -0.5Shop #2 $300.00 $200.00 $100.00 N/A N/A N/A -23.5Shop #3 $295.00 N/A N/A N/A N/A N/A N/AShop #4 $299.00 N/A N/A N/A N/A N/A N/AAverage* $308.50 $230.00 $75.00 N/A N/A N/A -12.0Median $299.50 $230.00 N/A N/A N/A N/A -12.0Miami, Fla.Total Price Glass Price Labor Moulding Urethane Sales PercentageTax off NAGS*Shop #1 $325.00 $200.00 $125.00 N/A N/A N/A -23.5Shop #2 $358.00 N/A N/A N/A N/A N/A N/AShop #3 $220.00 $170.00 $50.00 N/A N/A N/A -35.0Shop #4 $175.00 $100.00 $75.00 N/A N/A N/A -61.7Average $269.50 $156.66 $83.33 N/A N/A N/A -40.1Median $272.50 $170.00 $75.00 N/A N/A N/A -35.0Cleveland, OhioTotal Price Glass Price Labor Moulding Urethane Sales PercentageTax off NAGS*Shop #1 $270.00 $110.00 $130.00 $30.00 N/A N/A -57.9Shop #2 $260.00 $215.00 N/A $45.00 N/A $20.16 -17.8Shop #3 $160.00 N/A N/A N/A N/A N/A N/AShop #4 $260.00 $195.00 $65.00 N/A N/A N/A -25.4Average $237.50 $173.33 $97.50 $37.50 N/A N/A -33.7Median $260.00 $195.00 N/A N/A N/A N/A -25.4Houston, TexasTotal Price Glass Price Labor Moulding Urethane Sales PercentageTax off NAGS*Shop #1 $125.00 $85.00 $40.00 N/A N/A N/A -67.5Shop #2 $135.00 $100.00 $35.00 N/A N/A N/A -61.7Shop #3 $258.25 $140.55 $75.00 $21.70 $21.00 N/A -46.2Shop #4 $120.00 $75.00 $45.00 N/A N/A N/A -71.3Average $159.56 $100.14 $48.75 N/A N/A N/A -61.7Median $130.00 $92.50 $42.50 N/A N/A N/A -64.6San Francisco, Calif.Total Price Glass Price Labor Moulding Urethane Sales PercentageTax off NAGS*Shop #1 $195.00 $155.00 $40.00 N/A N/A N/A -40.7Shop #2 $160.00 $80.00 $80.00 N/A N/A N/A -69.4Shop # 3 $325.00 $225.00 $100.00 N/A N/A N/A -13.9Shop #4 $225.00 $175.00 $50.00 N/A N/A N/A -33.1Average $226.25 $158.75 $67.50 N/A N/A N/A -39.3Median $210.00 $165.00 $60.00 N/A N/A N/A -36.9*Figures calculated based on glass only.** For columns with N/As included, only the data available was averaged.Total Price Glass Price Percentage Off NAGS*Nat’l Average $240.26 $155.35 -40.6Nat’l Median $259.13 $162.50 -37.8*of glass price – does not include labor22 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAuto Glass WeekEducation. Six Great Events—Meet in VegasNovember 4 – November 7, 2009Mandalay Bay Convention CenterLas Vegas, Nev.Fifth Annual International Auto Glass SafetyConference & Third Annual AGRSS Charity AuctionNovember 4-5Auction: November 4International AutobodyCongress and Exposition (NACE)November 4-7Fourth Annual Walt GormanMemorial Windshield Repair OlympicsNovember 5National Windshield RepairAssociation Marketing ConferenceNovember 5-6Pilkington Classic Auto GlassTechnician OlympicsNovember 6-7Independent Glass Association’sMarketing ConferenceNovember 6-7Visit www.autoglassweek.com or call 540/720-5584 to learn more.All in one convenient location:the Mandalay Bay Convention Center.


I< < > >I© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsSearch Archives E-Mail SubscribeNovember 4-5, 2009Mandalay Bay Convention CenterLas Vegas, Nev.Sponsored by the AGRSS® Council Inc.Schedule At A GlancePlease note schedule is tentative and subject to change.Please check online at www.agrss.com/conference for updates.Tuesday, November 3, 200912:00 p.m. – 4:00 p.m. AGRSS Committees Meet (Marketing, Education, Fundraising,and Accreditation, Except Standards Committee)4:00 p.m. – 6:00 p.m. AGRSS Board MeetingWednesday, November 4, 20097:30 a.m. – 6:00 p.m. Registration Open8:00 a.m. – 8:30 a.m. Event Welcome and Opening8:30 a.m. – 12:00 p.m. Seminars12:00 p.m. – 1:00 p.m. Lunch Break1:00 p.m. – 5:00 p.m. Seminars6:00 p.m. – 8:00 p.m. Welcoming Cocktail Party and AGRSS Charity AuctionThursday, November 5, 20097:30 a.m. – 4:00 p.m. Registration Open8:00 a.m. – 9:00 a.m. Breakfast for AGRSS-registered Companies9:00 a.m. – 10:00 a.m. Keynote Speaker10:00 a.m. – 12:00 p.m. Seminars12:00 p.m. – 1:00 p.m. Lunch on Own1:00 p.m. – 5:00 p.m. AGRSS Standards Committee Meeting5:00 p.m. – 7:00 p.m. AGRSS Board Meeting (if needed)Attending the AGRSSConference You’ll Receive:• Two Days of Quality Education• Networking Opportunities withColleagues and Related Industry Peers• Admission to the AGRSS WelcomingCocktail Party• Admission to the NACE Trade Show*• Admission to the Pilkington Classic AutoGlass Technician Olympics*• Admission to the Walt GormanMemorial Windshield Repair Olympics** Learn more about these separate eventson pages 26-35.Note new location, all registration and seminars are now on the second floor.Fees are:Full Auto Glass Safety Conference forAGRSS-Registered Company or AGRSS Member. . . . . . . . . . . . . . . . . . . . . . . . . . . . . $225Full Auto Glass Safety Conference forAGRSS-Registered Company or AGRSS Member after 10/16/09 . . . . . . . . . . . . . . . . $255Full Auto Glass Safety Conference for Non-AGRSS Member/Non-Registered . . . . $255Full Auto Glass Safety Conference for Non-AGRSS Member after 10/16/09 . . . . . . $395Use page 37 to sign up as anInternational Auto Glass Safety Conference Participant."[The International Auto Glass Safety Conference] has given me tools touse when talking with customers about something new and positive.”—John Gore, Grizzly Glass CentersNovember 4 – 7 25 www.autoglassweek.comRegister Online or on Page 37


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeFifth Annual InternationalAuto Glass Safety ConferenceAuto Glass Week, Focused on Safety!What is AGRSS?The AGRSS Council Inc. is a not-forprofitorganization dedicated to thesafe replacement of auto glass. AGRSSwas founded and is supported bycompanies in the auto glassreplacement industry that keep safeinstallation as their primary goal. TheCouncil is also accredited by theAmerican National Standards Institute(ANSI) – a standards developmentorganization and has developed NorthAmerica’s only auto glass replacementstandard, the AGRSS Standard(ANSI/AGRSS 002-2002 AutomotiveCaptain “Sully” Sullenberger to SpeakCaptain Chelsey “Sully” Sullenberger III will be ourkeynote speaker this year. The pilot of the “Miracleon the Hudson,” US Airways flight 1549, will speakon the importance of planning for safety andpersonal responsibility. Join him on Thursday,November 5, from 9:00 a.m. - 10:00 a.m. AllAGRSS-registered companies may also join CaptainSullenberger for a private meet-and-greetbreakfast from 8 a.m. - 9 a.m. Don’t miss thisexclusive chance to meet this modern-day herodedicated to safety.Glass Replacement Safety Standard).The AGRSS Standard addressesprocedures, education and productperformance.The AGRSS Mission Statement:To make every auto glass replacementsafer by:• Developing and maintaining standardsfor the replacement of auto glass;• Education and accrediting theindustry; and• Promoting awareness of the AGRSSStandard to the insurance industry anddriving public at large.Captain “Sully”Sullenberger toKeynote on ThursdayJoin AGRSS as they hold the annual CharityAuction. Come bid on amazing baskets,autographed paraphernalia, breathtakingtrips and so much more. All profits go to helpincrease awareness of safe auto glassinstallations. Come Wednesday from 6:00 p.m.- 8:00 p.m. and enjoy the excitement!We’re Moving UP!Please note the International Auto GlassSafety Conference will be held in the SurfSession Rooms, which are located on thesecond floor of the Mandalay BayConvention Center. For those of youreturning to the event, instead of headingdown to registration and the seminarrooms, we are now one level up from theshow floor.International Auto Glass SafetyConference Seminar Topics• Keynote Address• Standards Update: Validation• What the New Cars Bring in Terms ofChallenges• Insurance Update• For Non-Registered Companies:Understanding the Registration Process• For Registered Companies: The NewPrograms and Services from AGRSS• AGRSS Promotion – What it Can Do ForYou• Handling Recalls and Other SafetyIssuesFor more detailed seminar information visitwww.agrss.com/conference starting latesummer 2009.Where to StayAGRSS has teamed up with Auto GlassWeek to provide its attendees with greatroom rates at the local Las Vegas hotels.Take your pick from Luxor for $109/night,MGM for $109/night, Excalibur for $41-83/night, New York-New York for $119/nightand Mandalay Bay for $149/night. Simply visitwww.agrss.com/conference and click on theHousing Link for the official housing block.November 4 – 7 24 www.autoglassweek.comRegister Online or on Page 37


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeInternational Autobody Congress & ExpositionHost of the Auto Glass Expo @ NACEWhat is the Auto Glass Expo @ NACE?NACE proudly provides the onlycomprehensive exposition and conferencefocused exclusively on the collision repairindustry. The event focuses on improvingefficiency, boosting productivity,increasing sales and market shares andgrowing profitability. NACE 2009 iscommitted to taking care of business byproviding opportunities to all industryprofessionals in four power-packed days ofeverything that is collision repair.The addition of the Auto Glass Expo @NACE helps to solidify the commonalitiesshared by the collision repair and auto glassindustries. Auto Glass Expo @ NACE (AGX)includes numerous exhibiting companieswith product lines specifically gearedtoward auto glass products, services andtechnology. The AGX provides a perfectvenue for demonstrations and on-flooreducation as a portion of the NACE tradeshow offerings.Make plans now to network with fellowprofessionals and broaden yourknowledge on all aspects of service andrepairs within the auto glass sector of theindustry – as well as the entire world ofcollision repair.Auto Glass On-Floor EducationDemonstration Topics• Windshield Removal & Replacement• Cut-Out TipsVisit www.NACEexpo.com today for an up-to-dateexhibitor list, interactive floor plan, registration and housing information.November 4 – 726www.autoglassweek.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeConference: November 4-7, 2009Exposition: November 5-7, 2009Exposition During Automotive Aftermarket Industry WeekMandalay Bay Convention CenterLas Vegas, Nev.Sponsored by Automotive Service Association.Produced by Hanley-Wood Exhibitions.• What Makes a Champion• Auto Glass Replacement and Airbags• Understanding Today’s Technology• Windshield Repair• Great Add-Ons to Auto GlassReplacementExposition HoursThursday, Nov. 5 10:00 a.m. – 5:00 p.m.Friday, Nov. 6 10:00 a.m. – 5:00 p.m.Saturday, Nov. 7 9:00 a.m. – 3:00 p.m.Auto Glass Educational Session TopicsSponsored by AGRR magazine.• Limit Your Liability in Auto GlassInstallations• Corrosion Concerns: How to Recognizeand Resolve the Problem• Adding and Understanding WindshieldRepair – The Green Alternative• How To: Auto Glass Installation Step-By-StepNACE 2009 Attendees Will Also Enjoy:• Admission to the Pilkington Classic AutoGlass Technician Olympics*• Admission to the Walt GormanMemorial Windshield Repair Olympics** Learn more about these separate eventson pages 28-35.• Access to all CARS activities– a co-located event focused onmechanical repair and service.November 4 – 727www.autoglassweek.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeFourth Annual Walt GormanMemorial Windshield Repair OlympicsCome See the Best of the Repair Industry Demonstrate How It’s Done!What is the WRO?The Walt Gorman Memorial WindshieldRepair Olympics (WRO) was created toprovide a venue for repair technicians toshowcase and learn the finest repairtechniques from one another. The fourthannual WRO co-sponsored by the NationalWindshield Repair Association (NWRA) andAGRR magazine, will be held on the NACEshow floor at the Mandalay Bay ConventionCenter next to the Auto Glass Expo @ NACE.We’re Moving UP!Please note the registration area for theWalt Gorman Memorial Windshield RepairOlympics registration will be held on thesecond floor of the Mandalay BayConvention Center. For those of youreturning to the event, instead of headingdown to registration, we are now one levelup from the show floor. The competitionitself will be on the NACE show floor as ithas in past years.To The VictorThe first-place winner will receive $1,000, agold medal and trophy as well as braggingrights as the “World’s Best RepairTechnician.” Second place will receive $500as well as a silver medal and third willreceive $250 and a bronze medal.The Winner’s Company Receives:The first-place winner’s company is awarded:• Extensive media coverage and pressreleases sent on behalf of thechampion’s company;• Use of the Olympic Winner logo onstationery, business cards andadvertising for one year;• Use of the 2009 Walt Gorman MemorialWindshield Repair Olympics logo for anunlimited time; and• A congratulations ad and coverage ofthe victor and his/her company willappear in AGRR magazine.Attention Inquiring ContestantsYou must be employed currently as atechnician in a bona fide operation autoglass company and you must have at leastone year of experience as a repair technicianin the auto glass industry in order tocompete. Please note that there will be acap on the number of contestants andspaces are given on a first-come, first-servedbasis. Be sure to register early. Owners ormanagers of supplier companies may notcompete themselves. Pre-registrationdeadline for contestants is Monday,September 25, 2009, at 5 p.m. EST. Noregistrations will be accepted after this date.Find More Information?Visit the competition website atwww.repairolympics.com. As thecompetition date grows closer, a completelist of rules and regulations will beavailable online. Also, you will find thescore sheets on which the judging will bebased. Judging is based on the Repair ofLaminated Auto Glass Standard (ROLAGS).Walt Gorman – Industry IconGorman was the owner of A-1Windshield Doctor in Seekonk,Mass., an AGRR columnist andan industry icon sharing nearly20 years of his life with the autoglass repair industry. He also wasa columnist for Windshield andGlass Repair (WGR) magazine, the precursorto AGRR, throughout most of its publication,and went on to write the Ask the Doctorcolumn in AGRR magazine. Gorman servedon the National Windshield RepairAssociation board of directors for ten yearsand was one of the association’s founders.“I competed and it was a greatexperience for me and a lot of fun!”—Andy Larimore, Windshield Repair SpecialistsNovember 4 – 7 28 www.autoglassweek.comRegister Online or on Page 36


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeNovember 5, 2009Mandalay Bay Convention CenterLas Vegas, Nev.Sponsored by NWRA & AGRR magazine.Event management by AGRR magazine.Our Current ChampionIf you want to know the thrill of holdingthe title of World’s Best Repair Technician,ask Matt Anderson of Novus Auto GlassRepair and Replacement in Spokane Valley,Wash. He holds the gold medalist title forthe second AND third annual Walt GormanMemorial Windshield Repair Olympics andhas received numerous perfect scores inthis competition.By Competing in the Walt GormanMemorial Windshield Repair OlympicsYou’ll Receive:• Networking Opportunities with FellowTechnicians and Manufacturers• Admission to the Congratulatory CocktailParty Friday Night• Admission to the NACE Trade Show*• Admission to the Pilkington Classic AutoGlass Technician Olympics (Replacement)** Learn more about these separate events onpages 24-35.WRO Schedule At A GlancePlease note schedule is tentative and subject to change, please check online for updates.Wednesday, November 4, 20097:30 a.m. – 6:00 p.m. Registration Open6:00 p.m. – 8:00 p.m. Windshield Repair Olympics Mandatory Contestant MeetingThursday, November 5, 20097:30 a.m. – 4:00 p.m. Registration Open10:00 a.m. – 3:00 p.m. Walt Gorman Memorial Windshield Repair Olympics3:00 p.m. – 4:00 p.m. Awards AnnouncedFriday, November 6, 20096:00 p.m. – 8:00 p.m. Congratulatory Cocktail Party for ContestantsNote new location, all registration and seminars are now on the second floor.Fees are:NWRA Member Repair Technician Contestant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $175Non-NWRA Member Repair Technician Contestant . . . . . . . . . . . . . . . . . . . . . . . . . . $375Adult Spectator: includes Olympics, Demonstrations and Social Events . . . . . . . . . $40Child Spectator: includes Olympics, Demonstrations and Social Events. . . . . . . . . . $20Spectator registration will be available on-site after 9/25/09 at an increased fee:Adults . . . . . . . . . . . . . . . . . . . $50Child . . . . . . . . . . . . . . . . . . . . $35Use page 36 to sign up as a WRO Contestant or Spectator.Where to StayWRO has teamed up with Auto Glass Weekto provide its attendees with great roomrates at the local Las Vegas hotels. Take yourpick from Luxor for $109/night, MGM for$109/night, Excalibur for $41-83/night, NewYork-New York for $119/night and MandalayBay for $149/night. Simply visitwww.repairolympics.com and click on theHousing Link for the official housing block.Corporate Sponsors (as of May 2009)Platinum Sponsor . . . . . . . GlasWeldEmerald . . . . . . . . . . . . . . SuperGlassFor Sponsorship Information Call 540/720-5584“Holding the Windshield Repair Olympics is agreat thing you do to enhance the repair industry.”—Paul Torgy, Novus Windshield RepairNovember 4 – 7 29 www.autoglassweek.comRegister Online or on Page 36


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeNovember 5-6, 2009Mandalay Bay Convention CenterLas Vegas, Nev.Sponsored by the National Windshield Repair Association (NWRA).NWRA Schedule at a GlancePlease note schedule is tentative and subject to change. Please check online for updates.Thursday, November 5, 200910:00 a.m. – 4:00 p.m. View the Walt Gorman Memorial WindshieldRepair Olympics – sponsored by the NWRANWRA Seminar TopicsMay Include:• Conference Welcome• NWRA Certification Training & Testing• NWRA New Services and MemberBenefits• Windshield Repair and the GreenExplosion• ROLAGS and AGRSS Standards Update• Technical Tips• Start to Finish: How to Hire and KeepGood CSRs• Boosting Your Bottom Line• NWRA Marketing Program PremiereVisit www.nwrassn.org for a completeschedule.Where to StayNWRA has teamed up with Auto GlassWeek to provide its attendees withgreat room rates at the local Las Vegashotels. Take your pick from Luxor for$109/night, MGM for $109/night, Excaliburfor $41-83/night, New York-New York for$119/night and Mandalay Bay for$149/night. Simply visit www.nwrassn.organd click on the Housing Link for theofficial housing block.Friday, November 6, 20097:30 a.m. – 6:00 p.m. Registration Open8:00 a.m. – 8:30 a.m. Event Opening and Welcome8:30 a.m. – 12:00 p.m. Seminars and Demonstrations12:00 p.m. – 1:00 p.m. Lunch on Own1:00 p.m. – 6:00 p.m. Seminars and Demonstrations6:00 p.m. – 8:00 p.m. Networking Cocktail PartyNote new location, all registration and seminars are now on the second floor.Fees are:Use page 37 to sign up as a NWRA Conference Attendee.Attending the NWRAConference You’ll Receive:• All the NWRA Seminars and Workshops• Networking Opportunities withColleagues and Related Industry Peers• Admission to the Welcoming CocktailParty Friday NightPre-RegistrationBefore 10/16/09On-site RegistrationAfter 10/16/09Full Registration — Memberof Either NWRA or IGA$129 $225Full Registration — Memberof Neither NWRA or IGA$175 $275Combo Full Registration forNWRA and IGA Conferences$225 $425for NWRA and IGA membersCombo Full Registration forNWRA and IGA Conferences$325 $525for Non-members*Note – IGA Members receive the NWRA Member discount pricing as a member benefit.*Note – all prices will increase for on-site rates.• Admission to the NACE Trade Show*• Admission to the Walt Gorman MemorialWindshield Repair Olympics*• Admission to the Pilkington Classic AutoGlass Technician Olympics** Learn more about these separate events onpages 24-35.“The conference last year was fantastic. The ability to receivecertification at the meeting was the biggest benefit to all that attendedand participated. I am looking forward to next year’s meetings.”—Kerry Soat, Fas-Break Inc.November 4 – 7 31 www.autoglassweek.comRegister Online or on Page 37


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribePilkington Classic Auto Glass Technician Olympics5 Years Strong, Come See the Best Demonstrate How a Safe Replacement is Done!What is the AGTO?The Pilkington Classic Auto Glass TechnicianOlympics (AGTO) is the event for auto glasstechnicians from all over North America tocome together in an educational forum tocompete and learn from one another. Thisannual gathering plays an important role inthe AGR industry and is co-sponsored byPilkington and AGRR magazine to ensurethat technicians have the ability toshowcase their skills and techniquesthrough a premier competition andeducational demonstrations.Moving on Up!Please note the Pilkington Classic AutoGlass Technician Olympics registration willbe held near the Surf Session Rooms,which are located on the second floor ofthe Mandalay Bay Convention Center. Forthose of you returning to the event,instead of heading down to registration,we are now one level up from the showfloor. The competition itself will be held onthe NACE show floor as in previous years.For Our Champion…The first-place winner will receive a goldmedal and trophy as well as braggingrights as the “World’s Best Auto GlassTechnician.” Second place will receive$1,000 as well as a silver medal and thirdwill receive $500 and a bronze medal.The Company’s Owner ReceivesThe first-place winner’s company is awarded:• Extensive media coverage and pressreleases sent on behalf of thechampion’s company;• Use of the Olympic Winner logo onstationery, business cards andadvertising for one year;• Use of the 2009 Pilkington Classic AutoGlass Technician Olympics logo for anunlimited time; and• A congratulations ad and coverage ofthe victor and his/her company willappear in AGRR magazine.In Order to CompeteAnyone who meets the followingqualifications may be a contestant in thePilkington Classic Auto Glass TechnicianOlympics:• You must be employed currently as atechnician in a bona fide operating autoglass company;• You must have at least one year ofexperience as a technician in the autoglass industry; and• You must follow the AGRSS Standard002-2002.Where Can I Find More Information?Visit the competition website,www.autoglassolympics.com. As thecompetition date grows closer, a completelist of rules and regulations is availableonline. Also, you will find the score sheetson which the judging will be based. Pleasenote that there will be a cap on the numberof contestants and spaces are given on afirst-come, first-served basis. Be sure toregister early. Pre-registration deadline forcontestants is Monday, September 25,2009, at 5 p.m. EST. No registrations will beaccepted after this date.2008 Gold Medal WinnerBeing judged against some of the very bestin the nation, Randy Chadwick of Glassprowas able to demonstrate a top-notchreplacement technique and come away withthe first place prize. Be sure to bring yourbest high-quality replacements because thebar has been set high and each year thetechnicians become more finely honed.Competing in the Pilkington Classic AutoGlass Technician Olympics You’ll Receive:• Networking Opportunities with FellowTechnicians and Manufacturers• Admission to the Cocktail Party FridayNight• Admission to the NACE Trade Show*• Admission to the Walt GormanMemorial Windshield Repair Olympics** Learn more about these separate eventson pages 24-35.“I will take this learning experience back to myshop and try teaching the other installers on whatit takes to be a top tech in this industry.”—Bob Hosta, Diamond GlassNovember 4 – 7 32 www.autoglassweek.comRegister Online or on Page 36


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribePILKINGTON CLASSICNovember 6-7, 2009Mandalay Bay Convention CenterLas Vegas, Nev.Co-sponsored by Pilkington and AGRR magazine.Event management by AGRR magazine.Annualth52009Auto GlassTechnicianTMOlympicsSchedule at a GlancePlease note schedule is tentative and subject to change. Please check online for updates.Thursday, November 5, 20097:30 a.m. – 4:00 p.m. Registration Open6:00 p.m. – 8:00 p.m. AGTO Mandatory Contestant MeetingWhere to StayAGTO has teamed up with Auto GlassWeek to provide its attendees with greatroom rates at the local Las Vegas hotels.Take your pick from Luxor for $109/night,MGM for $109/night, Excalibur for $41-83/night, New York-New York for $119/nightand Mandalay Bay for $149/night. Simplyvisit www.autoglassolympics.com andclick on the Housing Link for the officialhousing block.Corporate Sponsors (as of May 2009)Platinum . . . . . . . . . . . . . PilkingtonSapphire . . . . . . . Dow AutomotiveSapphire . . . . . . . . . . Mygrant GlassEmerald . . . . . . . . Gold Glass GroupEmerald . . . . . . . . . . . . . A.N. DesignFor Sponsorship Information Call 540/720-5584Friday, November 6, 20097:30 a.m. – 6:00 p.m. Registration Open10:00 a.m. – 10:30 a.m. Welcoming Ceremonies10:20 a.m. – 10:30 a.m. AGTO Heat 1 Tool Prep Time10:30 a.m. – 11:00 a.m. AGTO Heat 111:00 a.m. – 12:00 p.m. AGTO Heat 1 Judging/Sponsor Demos11:50 a.m. – 12:00 p.m. AGTO Heat 2 Tool Prep Time12:00 p.m. – 1:30 p.m. AGTO Heat 21:30 p.m. – 3:00 p.m. AGTO Heat 2 Judging/Sponsor Demos/Judge Lunch2:50 p.m. – 3:00 p.m. AGTO Heat 3 Tool Prep Time3:00 p.m. – 4:30 p.m. AGTO Heat 34:30 p.m. – 5:00 p.m. AGTO Heat 3 Judging5:00 p.m. Finalists Announced6:00 p.m. – 8:00 p.m. Cocktail Party in Contestants’ HonorSaturday, November 7, 20097:30 a.m. – Noon Registration Open9:00 a.m. – 9:30 a.m. Welcoming Ceremonies9:20 a.m. – 9:30 a.m. AGTO Finals Tool Prep Time9:30 a.m. – 11:30 a.m. AGTO Finals11:30 a.m. – 12:30 p.m. AGTO Finals Judging1:00 p.m. AGTO Awards CeremonyNote new location, all registration and seminars are now on the second floor.Fees are:IGA Member or AGRSS-Registered Company Technician Contestant . . . . . . . . . . . $250Non-IGA Member or Non-Registered AGRSS Company Technician Contestant . . $750Adult Spectator: includes Olympics, Demonstrations and Social Events . . . . . . . . . $40Child Spectator: includes Olympics, Demonstrations and Social Events. . . . . . . . . . $20Spectator registration will be available on-site after 9/25/09 at an increased fee:Adults . . . . . . . . . . . . . . . . . . . $50Child . . . . . . . . . . . . . . . . . . . . $35Use page 36 to sign up as a AGTO Contestant or Spectator.“Thank you for another great event. I knowthe techs look forward to this event every year andanticipate seeing one another again.”—Thomas Patterson, Pilkington North AmericaNovember 4 – 7 33 www.autoglassweek.comRegister Online or on Page 36


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeIGA Marketing ConferenceWhere Independents Come Together to LearnWhat is the IGA?The Independent Glass Association(IGA) is the only association dedicated tothe needs of the independent glasscompanies in North America. Itsmembers are also dedicated to theprofessional and ethical installation ofglass in a safe and proper manner. IGAmembers are located in all 50 states andten countries.IGA Mission StatementThe mission of the IGA is:• To secure free and fair access to glassservices for its members by defendingand promoting the consumers’ rightto choose their glass serviceproviders;• To advance ethical business practicesand encourage pure competition;• To promote safe and proper glassservices to consumers in accordancewith all applicable standards andlaws;• To be a source for education, resourcesand information to the glass industry; and• To serve as an advocate for independentglass service providers beforecustomers, insurers, regulatory andlegislative entities and other groups.Moving on Up!Please note the Independent GlassAssociation’s Marketing Conference will beheld in the Surf Session Rooms which arelocated on the second floor of theMandalay Bay Convention Center. Forthose of you returning to the event,instead of heading down to registrationand the seminar rooms, we are now onelevel up from the show floor.“After only one day at the conference, I was able to get plenty of usefulinformation on marketing strategies to head home with a number of new ideas.”—IGA member Adam Nulton, Northeast Auto GlassNovember 4 – 7 34 www.autoglassweek.comRegister Online or on Page 37


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeNovember 6-7, 2009Mandalay Bay Convention CenterLas Vegas, Nev.Sponsored by the Independent Glass Association (IGA)."Lighting the way to a better future."®INDEPENDENTGlass AssociationIGA Seminar Topics• IGA Certification Training & Testing• Get Online: Quote Tools—Yes or No?• Get On the Tube: TV Commercials 101• IGA Steering Tracking Update• How to Get Free Publicity – All the Time• Internet Marketing Update: SocialNetworks & How to Use ThemVisit www.iga.org/marketing.php for acomplete listing.Where to StayIGA has teamed up with Auto GlassWeek to provide its attendees withgreat room rates at the local Las Vegashotels. Take your pick from Luxor for$109/night, MGM for $109/night,Excalibur for $41-83/night, New York-New York for $119/night and MandalayBay for $149/night. Simply visitwww.iga.org/marketing.php and click onthe Housing Link for the official housingblock.By Attending the IGAConference You’ll Receive:• All the IGA Seminars and Workshops• Networking Opportunities withColleagues and Related Industry Peers• Admission to the Welcoming CocktailParty Friday Night• Admission to the NACE Trade Show*• Admission to the Walt GormanMemorial Windshield Repair Olympics*• Admission to the Pilkington Classic AutoGlass Technician Olympics** Learn more about these separate eventson pages 24-33.IGA Schedule at a GlancePlease note schedule is tentative and subject to change. Please check online for updates.Friday, November 6, 20097:30 a.m. – 6:00 p.m. Registration Open6:00 p.m. – 8:00 p.m. Welcoming Cocktail PartySaturday, November 7, 20097:30 a.m. – Noon. Registration Open8:00 a.m. – 8:30 a.m. Event Opening and Welcome8:30 a.m. – 12:00 p.m. Seminars and Demonstrations12:00 p.m. – 1:00 p.m. Lunch On Your Own1:00 p.m. – 3:00 p.m. Seminars and DemonstrationsNote new location, all registration and seminars are now on the second floor.Fees are:Full Registration — Memberof Either NWRA or IGAFull Registration — Memberof Neither NWRA or IGACombo Full Registration forNWRA and IGA Conferencesfor NWRA and IGA membersCombo Full Registration forNWRA and IGA Conferencesfor Non-membersPre-RegistrationBefore 10/16/09On-site RegistrationAfter 10/16/09$129 $225$175 $275$225 $425$325 $525*Note –NWRA Members receive the IGA Member discount pricing as a member benefit.*Note – all prices will increase for on-site rates.Use page 37 to sign up as an IGA Conference Attendee.“In this day of rapid consolidation and tough economic trends, independents mustbe able to market their companies and build their own brands.The IGA MarketingConference provides many of the tools necessary for a company to do so.”—David Zoldowski, president of IGANovember 4 – 7 35 www.autoglassweek.comRegister Online or on Page 37


TM© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeContestant Registration Form • WRO & AGTOPlease complete one form per person to compete or view the Pilkington Classic Auto Glass Technician Olympics and/or Walt Gorman MemorialWindshield Repair Olympics. There will be no on-site registration to compete in either competition. Return the completed form to Holly Billervia fax at 540/720-5687 or by mail to P.O. Box 569, Garrisonville, VA 22463. Want to sponsor? Call 540/720-5584 ext. 123 for more information.Contact Information(Must be sent by 5 p.m. EST on 9/25/09)Contestant Name: ___________________________________Contact Name (if different than contestant): ________________________Contestant T-shirt Size: ❍ S ❍ M ❍ L ❍ XL ❍ XXL ❍ XXXLCompany Name: ___________________________________________________________________Address: ______________________________________________________________________City: _____________________________State/Province: ________________________Zip/Postal Code: _______________________Country: _____________________________E-mail:_______________________________________Phone: ___________________________Fax: _____________________________Companies may only register three contestants – all others will be placed on a waiting list. Contestants are accepted on a first-come, first-served basis.Please sign me up for the❍ WRO ❍ AGTORegistration For WRO Contestants/Spectators❍ NWRA Member Repair Technician Contestant . . . . . . . . . . $175Not a member of NWRA? Join today and you’ll receive yourentry fee for the Windshield Repair Olympics and NWRAmembership all for $175 by selecting the option below.❍ Contestant and New NWRA Membership: Includescontestant registration plus membership in theNWRA for one year. Open to new members only. . . . . . . . $175❍ Non-NWRA Member Repair Technician Contestant. . . . . . $375❍ Adult Spectator: includes Olympics,Demonstrations and Social Events . . . . . . . . . . . . . . . . . . . . $40*❍ Child Spectator: includes Olympics,Demonstrations and Social Events . . . . . . . . . . . . . . . . . . . . $20**Spectator registration will be available on-siteafter 9/25/09 at an increased fee: Adults $50; Child $35.Total Fees ________Payment Method (Check one)PILKINGTON CLASSICAnnualth52009Auto GlassTechnicianOlympicsRegistration For AGTO Contestants/SpectatorsAdhesive You’d Like to Use in the Competition:______________________________________________________Contestants may choose from any adhesive supplied by sponsoringadhesive companies.Is Your Company AGRSS-Registered? ❍ Yes ❍ NoPlease provide address as listed with AGRSS if different than above______________________________________________________Choose Your Registration Type❍ IGA Member or AGRSS-RegisteredCompany Technician Contestant. . . . . . . . . . . . . . . . . . . . . . $250❍ Non-IGA Member or Non-Registered AGRSSCompany Technician Contestant . . . . . . . . . . . . . . . . . . . . . . $750❍ Adult Spectator: includes Olympics,Demonstrations and Social Events . . . . . . . . . . . . . . . . . . . . $40*❍ Child Spectator: includes Olympics,Demonstrations and Social Events . . . . . . . . . . . . . . . . . . . . $20**Spectator registration will be available on-siteafter 9/25/09 at an increased fee: Adults $50; Child $35.Total Fees ________❍ Check Enclosed ❍ MasterCard ❍ Visa ❍ AMEX Credit Card Number: ___________________________________Exp. Date:_______________________CVV Number:(3 digits on the back of card or 4 on front of AMEX) ___________________________Name on Account: ______________________________________Signature: ________________________________________________Phone Number: ____________________________________________E-mail: ________________________________________________These items are required for credit card payment. Payment can not be processed if the required information is incomplete. Registration forms andfees are due by September 25, 2009. Questions: Contact AGRR magazine, P.O. Box 569, Garrisonville, VA 22463 or call 540/720-5584. All cancellationsmust be made in writing by October 9, 2009, and will be charged a $40 administrative fee. No refunds will be given after this date.November 4 - 7 36 www.autoglassweek.comRegister Online or Above


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeConference Participation FormPlease complete the following steps to attend the AGRSS and/or NWRA Conference. Fill one form outper person. Fax to 540/720-5687 or mail to P.O. Box 569, Garrisonville, VA 22463.Please sign me up for the (check all that apply)International❍ ❍ NWRA MarketingAuto Glass Safety❍ConferenceConferenceContact Information"Lighting the way to a better future."®INDEPENDENTGlass AssociationIGA MarketingConferenceCompany Name: ____________________________________Contact Name: ________________________________________________Address: ______________________________________________________________________City: _____________________________State/Province: ________________________Zip/Postal Code: _______________________Country: _____________________________E-mail:_______________________________________Phone: ___________________________Fax: _____________________________Select your conference participationBefore 10/16/09:International Auto Glass Safety Conference Only❍ Full AGRSS Conference for AGRSS-Registered Company . . $225❍ Full AGRSS Conference forNon-AGRSS Registered Company . . . . . . . . . . . . . . . . . . . . . $255After 10/16/09: *Note – all prices will increase for on-site rates.International Auto Glass Safety Conference Only❍ Full AGRSS Conference for AGRSS-Registered Company . . . $255❍ Full AGRSS Conference forNon-AGRSS Registered Company . . . . . . . . . . . . . . . . . . . . . $395NWRA Marketing Conference Only❍ Full Registration NWRA or IGA Member . . . . . . . . . . . . . . . . $129❍ Full Registration Non-NWRA Member . . . . . . . . . . . . . . . . . $175IGA Members receive the NWRA Member discount pricing as amember benefit.IGA Marketing Conference Only❍ Full Registration IGA or NWRA Member . . . . . . . . . . . . . . . $129❍ Full Registration Non-IGA Member . . . . . . . . . . . . . . . . . . . . $175NWRA Members receive the IGA Member discount pricing as amember benefit.Marketing Conference Combo - IGA & NWRA❍ Full Member Registration to IGA and NWRA Conference. . $225❍ Full Non-Member Registration toIGA and NWRA Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . $325AGRSS-Registered or Member Company Discount - All Three❍ Includes Full Registration to the International Auto Glass SafetyConference and the NWRA and IGA Marketing ConferencesPlus Spectator Registration at WRO and AGTO . . . . . . . . . . $430Total Fees ______NWRA Marketing Conference Only❍ Full Registration NWRA or IGA Member . . . . . . . . . . . . . . . $225❍ Full Registration Non-NWRA Member . . . . . . . . . . . . . . . . . $275IGA Members receive the NWRA Member discount pricing as amember benefit.IGA Marketing Conference Only❍ Full Registration IGA or NWRA Member . . . . . . . . . . . . . . . $225❍ Full Registration Non-IGA Member . . . . . . . . . . . . . . . . . . . . $275NWRA Members receive the IGA Member discount pricing as amember benefit.Marketing Conference Combo - IGA & NWRA❍ Full Member Registration to IGA and NWRA Conference. . $425❍ Full Non-Member Registration toIGA and NWRA Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . $525AGRSS-Registered or Member Company Discount - All Three❍ Includes Full Registration to the International Auto Glass SafetyConference and the NWRA and IGA Marketing ConferencesPlus Spectator Registration at WRO and AGTO . . . . . . . . . . $660Total Fees ______Payment Method (Check one)❍ Check Enclosed ❍ MasterCard ❍ Visa ❍ AMEX Credit Card Number: ___________________________________Exp. Date:_______________________CVV Number:(3 digits on the back of card or 4 on front of AMEX) ___________________________Name on Account: ______________________________________Signature: ________________________________________________Phone Number: ____________________________________________E-mail: ________________________________________________These items are required for credit card payment. Payment can not be processed if the required information is incomplete. Registration forms andfees are due by October 16, 2009. Questions: Contact AGRR magazine, P.O. Box 569, Garrisonville, VA 22463 or call 540/720-5584. All cancellationsmust be made in writing by October 9, 2009, and will be charged a $40 administrative fee. No refunds will be given after this date.November 4 - 7 37 www.autoglassweek.comRegister Online or Above


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAuto Glass Week in Las Vegas!One Week. All You Need in One Place. Vegas.November 4 – November 7, 2009Mandalay Bay Convention Center, Las Vegas, NVOne Registration—Lots of Benefits—See What’s Included in Each RegistrationEventFifth AnnualInternationalAuto Glass SafetyConferenceInternationalAutobodyCongress &ExpositionFourth AnnualWalt GormanMemorialWindshieldRepair OlympicsAdmissionto AGRSSSeminarsAdmission toAGRSSWelcomingCocktail PartyAdmission tothe AGRSSCharityAuctionAdmission tothe NACETrade ShowAdmissionto theAGTOAdmissionto NWRASeminars &WorkshopsAdmissionto theWRO✔ ✔ ✔ ✔ ✔ ✔✔ ✔ ✔ ✔Admissionto IGASeminars &WorkshopsAdmission tothe FridayNight CocktailParty✔ ✔ ✔ ✔ ✔NWRA AnnualConference ✔ ✔ ✔ ✔ ✔ ✔Pilkington Classic✔ ✔ ✔ ✔ ✔Auto GlassTechnicianOlympicsIGA MarketingConference ✔ ✔ ✔ ✔ ✔ ✔All AccessAuto Glass Week ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔Fifth Annual International Auto Glass SafetyConference & Third Annual AGRSS Charity AuctionNovember 4-5Sponsored by AGRSS Council Inc.National Windshield RepairAssociation Marketing ConferenceNovember 5-6Sponsored by the National WindshieldRepair Association (NWRA)International AutobodyCongress and Exposition (NACE)Host of the Automotive Service & Repair Week (ASRW)Conference: November 4-7, 2009Exposition: November 5-7, 2009Sponsored by ASA; Produced by Hanley-Wood ExhibitionsPilkington Classic Auto GlassTechnician OlympicsNovember 6-7Co-sponsored by Pilkingtonand AGRR MagazineEvent Management by AGRR magazineFourth Annual Walt GormanMemorial Windshield Repair OlympicsNovember 5Sponsored by National Windshield Repair Association (NWRA)Event Management by AGRR magazineIndependent Glass Association’sMarketing ConferenceNovember 6-7Sponsored by the IndependentGlass Association (IGA)All in one convenient location the Mandalay Bay Convention Center.Visit www.autoglassweek.com or call 540/720-5584 to learn more.


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeThe AnnualBUYER’S GUIDEYour Guide to the Industry’s SuppliersIf you’re looking for a tool to fill your tool box, a new adhesive system or even a new service toadd on to your business, then look no further than the following pages. We’ve compiled a list ofthe industry’s suppliers, their contact information and the products they supply—and it is all containedwithin the following five pages.— A —A&I Products1020 22 nd AvenueP.O. Box 8Rock Valley, IA 51247P: 712/476-4132F: 712/476-4236www.aiproducts.comAGRR magazine/glassBYTEs.com385 Garrisonville Road,Suite 116Stafford, Virginia 22554P: 540/720-5584F: 540/720-5687www.agrrmag.comAuto Glass ReplacementSafety Standard(AGRSS) Council Inc.800 Roosevelt RoadBldg. C, Suite 312Glen Ellyn, IL 60137P: 630/942-6597F: 630/790-3095www.agrss.comA.N. Designs Inc.111 Putter LaneTorrington, CT 06790-4632P: 860/482-2921F: 860/482-8585www.ultrawiztools.comAEGIS Tools International2810 Syene RoadP.O. Box 259688Madison, WI 53725P: 608/274-9254F: 608/274-9395www.aegistools.comSee our ad on page 62.American Auto Glass AllianceP.O. Box 43830Phoenix, AZ 85080P: 602/758-5000F: 602/343-5117www.americanautoglassalliance.comSee our ad on page 8.Auto Glass UniversityP.O. Box 606Sun Prairie, WI 53590P: 800/695-5418www.autoglassuniversity.comSee our ad on page 52.— B —BTB Auto Glassand Body Shop Tools121 4 th StreetSouth Fulton, TN 38257P: 888/293-1816F: 888/293-1896www.btbtools.com— C —Clean Plus Inc./CPI Divisions138 E. Main StreetP.O. Box 678West Concord, MN 55985P: 507/527-2233F: 507/527-2308www.cpidivisions.comCoach Glass90 N. PolkEugene, OR 97402P: 541/684-7868F: 888/714-7171www.coachglass.comSee our ad on page 7.Creative Extruded Products1414 Commerce Park DriveTipp City, OH 45371P: 937/667-4485937/667-3647www.creativeextruded.comSee our ad on page 14.— D —Davis Instruments3465 Diablo AvenueHayward, CA 94545P: 800/678-3669F: 510/732-9188www.carchip.comDcm Co.P.O. Box 15492016 Borneman AvenueElkhart, IN 46515-1549P: 574/294-6989F: 574/294-7599Digital Business Controls623 East 2100 SouthSalt Lake City, UT 84106P: 801/413-1836F: 801/413-1839www.dbcontrols.comDow Automotive555 Gaddis BoulevardDayton, OH 45403P: 800/453-3779F: 937/254-5125www.dowautomotiveaftermarket.com— E —eDirectGlass8687 E. Via De Ventura,Suite 311Scottsdale, AZ 85258P: 480/993-0915F: 480/422-9085www.edirectglass.comEFTEC Aftermarket2733 Big Sur DriveLewis Center, OH 43035P: 740/548-1656F: 740/548-1657www.dinitrol.comSee our ad on page 5.Equalizer Industries Inc.1304 West Industrial BoulevardRound Rock, TX 78681P: 512/388-7715F: 512/388-4188www.equalizer.comSee our ad on page 3.ADCO Products Inc.4401 Page AvenueP O Box 457Michigan Center, MI 49254P: 517/764-0334F: 517/764-2550www.adcocorp.comC.R. Laurence Co. Inc.2503 East Vernon AvenueLos Angeles, CA 90058-1897P: 323/588-1281F: 800/262-3299www.crlaurence.comSee our ad on page 13.Delta Kits Inc.P.O. Box 26509Eugene, OR 97402P: 541/345-8554F: 541/345-1591www.deltakits.comSee our ad on page 19.Extractor/Crystal Glass9508 - 45 AvenueEdmonton, AB T6E 5Y9P: 780/436-3251F: 780/438-5915www.extractortools.comSee our ad on page 44.40 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe— F —Fein Power Tools Inc.1030 Alcon StreetPittsburgh, PA 15220P: 800/441-9878F: 412/922-8767See our ad on page 15.— G —Glass Doctor317 BosqueP.O. Box 3146Waco, TX 76707P: 800/280-9858F: 254/745-5098www.glassdoctor.comSee our ad on page 17.Glass Mechanix20578 Empire BoulevardBend, OR 97701P: 541/318-3418F: 541/388-1157www.glassmechanix.comSee our ad on page 56.Glass Pro Systems1116 Deanna DriveRockford, IL 61103P: 815/713-4480F: 815/713-2030www.glassprosystems.comSee our ad on page 11.Glass Seekers60 Underhill Blvd.Syosset, N.Y. 11791P: 516/921-0033F: 516/921-0283www.glass-seekers.comGlass Technology Inc.434 Turner DriveDurango, CO 81301-3419P: 970/247-9374F: 970/247-9375www.gtglass.comGlasstech Inc.Ampoint Industrial Park995 Fourth StreetPerrysburg, OH 43551P: 419/661-9500F: 419/661-9616GlasWeld20578 Empire AvenueBend, OR 97701P: 541/388-1156F: 541/388-1157www.glasweld.comGlazexP.O. Box 2180Orem, UT 84059P: 800/545-2770F: 801/226-6464www.glazex.comSee our ad on page 57.GLAXIS37 Acrewoods PlaceThe Woodlands, TX 77382P: 412/434-2790F: 412/434-4080www.glaxissolutions.comGold Glass Group545-4 Johnson AvenueBohemia, NY 11716P: 800/448-5188F: 631/981-4299www.gggcorp.comSee our ad on page 1.GTS11481 SW Hall Boulevard,Suite 100Portland, OR 97223P: 800/209-2369 (P)F: 503/624-0433 (F)www.gtsservices.comGuardian Industries2300 Harmon RoadAuburn Hills, MI 48326-1714P: 248/340-2176F: 248/340-2111See our ad on page 39.— H —Hybrid Windshield Repair2458 E. Mainstreet, B-1Grand Junction, CO 81501P: 970/256-0020F: 970/256-1787www.windshieldrepairtools.comSee our ad on page 53.— I —IBS Software1221 Harrison StreetKansas City, MO 64106P: 816/471-0150F: 816/423-8670www.ibssoftware.comLighting the way to a better future.INDEPENDENTGlass Association®IndependentGlass AssociationP.O. Box 569Garrisonville, VA 22463P: 540/720-7484F: 540/720-3470www.iga.orgInstaEtch -VIN Etching Systems624 E. Iris CourtGilbert, AZ 85296P: 602/481-9444F: 888/854-5534www.instaetch.com— M —Mainstreet Computers Inc.330 Charles StreetBelleville, MI 48111P: 800/698-6246F: 734/697-8228www.mainstreetcomp.comSee our ad on page 21.Mitchell International9889 Willow Creek RoadSan Diego, CA 92131P: 853/368-7777F: 858/653-5447www.mitchell.comSee our ad on page 45.MyGlassTruck.com200 Acorn RoadGlassboro, NJ 8028P: 856/863-0900F: 856/863-6704www.myglasstruck.comMygrant Glass1360 Caldwell CircleAnaheim, CA 92805P: 866/956-5084F: 714/956-7421www.mygrantglass.com— N —National WindshieldRepair AssociationP.O. Box 569Garrisonville, VA 22463P: 540/720-7484F: 540/720-3470www.nwraassn.orgTMNewborn Caulk Guns8221 Preston Court, Suite DJessup, MD 20794P: 301/604-1500F: 301/604-7950www.newborncaulkguns.comNorthstar Automotive Glass®1340 N. MosleyWichita, KS 67214P: 888/686-1099F: 316/263-0415www.northstarautomotiveglass.comSee our ad on page 49.— P —Pilkington3440 Centerpoint DriveUrbancrest, OH 43123P: 614/801-5900F: 614/801-5955www.pilkington.comSee our ad on page C2.Pipe Knife Co., The2155 Tabor DriveLakewood, CO 80215P: 303/232-8788F: 303/232-8789www.pipeknife.comPittsburgh Glass Works LLC400 Guys Run RoadCheswick, PA 15024P: 412/820-8133F: 412/434-3990www.pgwglass.comPrecision ReplacementParts/Sales Office102 Avenue D, Suite 3Snohomish, WA 98290-2767P: 360/282-3988F: 360/563-0200www.prp.comSee our ad on page 61.Pro Source Glass InternationalP.O. Box 996Andover, MA 01810P: 877/345-2800F: 978/975-5300www.prosourceglass.com— R —Reid Manufacturing130 Mason DriveCoopersville, MI 49404P: 616/997-0026F: 616/997-0030Repair of Laminated AutoGlass Standard (ROLAGS)176 Red Haven RoadNew Cumberland, PA 17070P: 717/932-6885www.rolags.comcontinued on page 42www.agrrmag.com July/August 2009 AGRR 41


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeThe AnnualBUYER’S GUIDE— S —Saint Gobain AutoverP.O. Box 11674700 BD RoosendaalThe NetherlandsP: +31 (0)165 580 808F: +31 (0)165 580 891www.autover.comSecure Car Enterprises170 Central Avenue, Unit 21Farmingdale, NY 11735P: 800/616-8338F: 631/293-0690Shat R Proof Corp.12800 Highway 13, Suite 500Savage, MN 55378P: 952/946-0450F: 952/946-0461Sika Corp.30800 Stephenson HighwayMadison Heights, MI 48071P: 248/577-0020F: 248/577-0810www.sikaindustry.comSee our ad on page 11.Sunroof Express/Night Watchman Co.2696 American DriveTroy, MI 48083P: 248/654-4000F: 248/654-4011www.sunroofexpress.comSee our ad on page 19.Superglass Windshield Repair6101 Chancellor Drive #200Orlando, FL 32809P: 866/557-7497F: 407-240-3266www.sgwr.comSee our ad on page 9.— T —TVI Wiper Blades727 South 13 th StreetOmaha, NE 68102-3299P: 888/884-7278F: 800/777-4562— U —Ultra B-O-N-DUltra Bond Inc.2458 I-70 Business Loop #B-1Grand Junction, CO 81501P: 800/398-2663www.ultrabond.comSee our ad on page 53.Unruh Fab Inc.100 Industrial DriveSedgwick, KS 67135P: 316/772-5400F: 316/772-5852www.unruhfab.comPRODUCT CATEGORY LISTINGcontinued from page 41— W —Wood’s Powr-Grip Co. Inc.P.O. Box 368908 West MainLaurel, MT 59044P: 800/548-7341F: 406/628-8354www.powrgrip.comSee our ad on page 57.— Y —Yih-Tair Industrial Inc.5536 Business Park DriveSan Antonio, TX 78218P: 877/975-5554F: 210/310-0982www.flexlinemoldings.com— Z —Zeledyne17333 Federal Drive, Suite 230Allen Park, MI 48101P: 800/331-2607F: 313/845-5986Adhesive/SealantsAuto Glass Adhesive SystemsADCO Products Inc.C.R. Laurence Co. Inc.Dow AutomotiveEFTEC AftermarketEqualizer Industries Inc.Mygrant GlassPilkingtonShat R Proof Corp.Sika Corp.Sealants, UrethaneADCO Products Inc.C.R. Laurence Co. Inc.Dow AutomotiveEFTEC AftermarketMygrant GlassPilkingtonSika Corp.Tapes, Auto GlassC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsEqualizer Industries Inc.Gold Glass GroupMygrant GlassPilkingtonTapes, Mirror-MountingC.R. Laurence Co. Inc.PilkingtonAuto GlassBullet-ResistantPilkingtonDistributorsA&I ProductsGuardian IndustriesMygrant GlassNorthstar Automotive GlassPilkingtonSaint Gobain AutoverForeignGuardian IndustriesMygrant GlassPilkingtonSaint Gobain AutoverZeledyneFranchisesGlass DoctorSuperglass Windshield RepairHard-to-FindA&I ProductsCoach GlassGlass SeekersMygrant GlassPilkingtonPro Source Glass InternationalSunroof Express/Night Watchman Co.ZeledyneLaminated GlassGuardian IndustriesMygrant GlassPilkingtonSaint Gobain AutoverZeledyneMirrors, RearviewMygrant GlassPilkingtonMirrors, Side-ViewGuardian IndustriesMygrant GlassPilkingtonNetworks, LargerCompanies, ChainsGuardian IndustriesRear Sliders, ManualC.R. Laurence Co. Inc.Guardian IndustriesMygrant GlassPilkingtonSaint Gobain AutoverZeledyneRear Sliders, PowerC.R. Laurence Co. Inc.Mygrant GlassPilkingtonZeledyneRV GlassCoach GlassGuardian IndustriesPilkingtonSunroofsC.R. Laurence Co. Inc.PilkingtonSunroof Express/Night Watchman Co.ZeledyneT-TopsSunroof Express/Night Watchman Co.Tempered PartsGlasstech Inc.Mygrant GlassPilkingtonSaint Gobain AutoverZeledyneVan GlassC.R. Laurence Co. Inc.Guardian IndustriesPilkingtonZeledyneWindshield ManufacturersA&I ProductsGlasstech Inc.Guardian IndustriesPilkingtonZeledyneAuto GlassRelated ProductsAccessoriesAEGIS Tools InternationalC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsEqualizer Industries Inc.Gold Glass GroupInstaEtch - VIN Etching SystemsMygrant GlassPilkingtonReid ManufacturingShat R Proof Corp.42 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeCalling SuppliersIf you provide a product for the auto glass industry andaren’t included in this year’s guide, please e-mailpstacey@glass.com to be included in next year’s listing.Alarm SystemsInstaEtch - VIN Etching SystemsAutomotive MirrorGuardian IndustriesMygrant GlassPilkingtonPrecision Replacement PartsMastics for MirrorsC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsMouldingsA&I ProductsCoach GlassCreative Extruded ProductsEqualizer Industries Inc.Gold Glass GroupGuardian IndustriesMygrant GlassPilkingtonPrecision Replacement PartsGlass Handling andTransportationGeneralC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsGlass DoctorPilkingtonWood’s Powr-Grip Co. Inc.Glass Hauler BodiesUnruh Fab Inc.Handling EquipmentAEGIS Tools InternationalBTB Auto Glass andBody Shop ToolsC.R. Laurence Co. Inc.PilkingtonPipe Knife Co., TheUnruh Fab Inc.Wood’s Powr-Grip Co. Inc.PackagingPilkingtonRack PadsC.R. Laurence Co. Inc.Equalizer Industries Inc.Unruh Fab Inc.Rack TrucksUnruh Fab Inc.RacksC.R. Laurence Co. Inc.Equalizer Industries Inc.Mygrant GlassPilkingtonPipe Knife Co., TheUnruh Fab Inc.StorageC.R. Laurence Co. Inc.Unruh Fab Inc.TrucksGlass DoctorUnruh Fab Inc.UnloadersWood’s Powr-Grip Co. Inc.Information SourcesAssociationsIndependent Glass AssociationNational WindshieldRepair AssociationExhibitionsAGRR magazine/glassBYTEs.comPilkingtonInformation ResourcesAGRR magazine/glassBYTEs.comGlass DoctorKey Communications Inc.Labor ManagementAmerican Auto Glass AllianceDavis InstrumentsGlass DoctorLabs, Testing LabsGlasWeldPublicationsAGRR magazine/glassBYTEs.comPilkingtonUltra Bond Inc.Safety StandardsAGRSS Council Inc.(Replacement)Repair of LaminatedAuto Glass Standard (Repair)TrainingAuto Glass UniversityDelta Kits Inc.Glass DoctorGlass MechanixGlasWeldGTSIndependent Glass AssociationNational WindshieldRepair AssociationUltra Bond Inc.WebsiteAGRR magazine/glassBYTEs.comBTB Auto Glass andBody Shop ToolsDelta Kits Inc.Glass DoctorGlass MechanixGlasWeldGTSMygrant GlassPilkingtonUltra Bond Inc.Machinery/EquipmentScreen Printing MachineryInstaEtch - VIN Etching SystemsWindshield Bending FurnacesGlasstech Inc.Plastics and Alterna-tive Glazing MaterialsPolycarbonatePilkingtonSoftwareAccountingDigital Business ControlseDirectGlassGlass DoctorGTSIBS SoftwareMainstreet Computers Inc.Auto Glass RelatedAmerican Auto Glass AllianceDigital Business ControlseDirectGlassGlass DoctorGlasstech Inc.GLAXISGTSInstaEtch - VIN Etching SystemsMygrant GlassEDIDigital Business ControlseDirectGlassGTSIBS SoftwareMainstreet Computers Inc.Mitchell InternationalMygrant GlassEDI/e-CommerceAmerican Auto Glass AllianceDigital Business ControlseDirectGlassGLAXISGTSMainstreet Computers Inc.PilkingtonEstimatingDigital Business ControlseDirectGlassGlass DoctorGTSMitchell InternationalGeneral BusinessDigital Business ControlseDirectGlassGlass DoctorGTSMainstreet Computers Inc.Mitchell InternationalPilkingtonGlass CuttingDigital Business ControlsGlass Fabrication RelatedDigital Business ControlsGlasstech Inc.GTSOptimizationDigital Business ControlseDirectGlassInstaEtch - VIN Etching SystemsPoint of SaleAmerican Auto Glass AllianceDigital Business ControlseDirectGlassGlass DoctorGTSIBS SoftwareMainstreet Computers Inc.Mitchell InternationalMygrant GlassPricingDigital Business ControlseDirectGlassGlass DoctorGTSMainstreet Computers Inc.Mitchell InternationalQuality ControlDigital Business ControlseDirectGlassGlass DoctorGlasstech Inc.Window FilmDigital Business ControlsWindshield CuttingDigital Business ControlsWindshield RepairDigital Business ControlseDirectGlassGTSIBS SoftwareMainstreet Computers Inc.Tools and SuppliesCaulking GunsAEGIS Tools InternationalBTB Auto Glass andBody Shop ToolsC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsEFTEC AftermarketEqualizer Industries Inc.Extractor/Crystal GlassNewborn Caulk GunsPilkingtonPipe Knife Co., TheCleaner, GlassAEGIS Tools InternationalC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsDow Automotivecontinued on page 44www.agrrmag.com July/August 2009 AGRR 43


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeThe AnnualBUYER’S GUIDE continued from page 43PilkingtonShat R Proof Corp.Sika Corp.Glass Labeling ProductsInstaEtch - VIN Etching SystemsPilkingtonWindow Filmand CoatingsAuto FilmC.R. Laurence Co. Inc.Coatings, Water RepellantAEGIS Tools InternationalGlasWeldUltra Bond Inc.Security FilmInstaEtch - VIN Etching SystemsShat R Proof Corp.WindshieldRepair ProductsBursAEGIS Tools InternationalClean Plus Inc./CPI DivisionsDelta Kits Inc.Glass Pro SystemsGlass Technology Inc.Ultra Bond Inc.EquipmentAEGIS Tools InternationalC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsDelta Kits Inc.Glass MechanixGlass Pro SystemsGlass Technology Inc.GlasWeldGlazexInstaEtch - VIN Etching SystemsShat R Proof Corp.Superglass Windshield RepairUltra Bond Inc.Wood’s Powr-Grip Co. Inc.Headlight ProtectionAEGIS Tools InternationalDelta Kits Inc.Glass Technology Inc.Moisture Removal ToolsAEGIS Tools InternationalDelta Kits Inc.Glass MechanixGlass Pro SystemsGlass Technology Inc.GlasWeldUltra Bond Inc.ResinsAEGIS Tools InternationalC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsDelta Kits Inc.Equalizer Industries Inc.Glass MechanixGlass Pro SystemsGlass Technology Inc.GlasWeldHybrid Windshield RepairPilkingtonShat R Proof Corp.Ultra Bond Inc.Scratch Removal SystemsAEGIS Tools InternationalC.R. Laurence Co. Inc.Equalizer Industries Inc.Glass Technology Inc.GlasWeldShat R Proof Corp.Ultra Bond Inc.UV Curing LampsAEGIS Tools InternationalC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsDelta Kits Inc.Equalizer Industries Inc.Glass MechanixGlass Pro SystemsGlass Technology Inc.GlasWeldShat R Proof Corp.Ultra Bond Inc.Windshield Removal ToolsA.N. Designs Inc.AEGIS Tools InternationalBTB Auto Glass andBody Shop ToolsC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsEqualizer Industries Inc.Extractor/Crystal GlassPilkingtonPipe Knife Co., TheReid ManufacturingWood’s Powr-Grip Co. Inc.Windshield RepairSystems and SuppliesAEGIS Tools InternationalC.R. Laurence Co. Inc.Clean Plus Inc./CPI DivisionsDelta Kits Inc.Equalizer Industries Inc.Glass MechanixGlass Pro SystemsGlass Technology Inc.GlasWeldHybrid Windshield RepairPilkingtonShat R Proof Corp.Ultra Bond Inc.■44 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeMITCHELLGLASS SOLUTIONSWITH MUSCLEWhen the pressure is on to make more profits,®break the glass ceiling with GlassMate.Mitchell GlassMate ® is the complete and easy-to-use pointof-salesoftware solution for the auto glass industry. Processyour glass claims efficiently and access key managementreports with the kind of metrics that drive informed decisionmaking. GlassMate accesses the industry-standard NAGS ®auto glass parts numbers and pricing database, then quicklygenerates consistent quotes and work orders for customerswhile electronically invoicing vendors—all with unmatchedprecision and speed. The result? GlassMate users often seea reduction in invoice costs of up to $9.00 per invoice! 1Get started now, and save money.Order now and receive FREE 2 Electronic Invoicing (EDI) for one month—save on each invoice you process!Call or visit glass.mitchell.com for a free GlassMate trial:(800) 551-4012 Option 11Based on current highest known manual processing fees charged by Third Party Administrators.2Refer to code GLASS09. This offer does not pertain to transaction fees associated with GLAXIS ® enrollment. This offer is valid for one timeuse and may not be combined with any other offer or promotion and may not be redeemed for cash. Offer expires October 31, 20092009 Mitchell International, Inc. GlassMate is aregistered trademark of Mitchell International, Inc.AGRR-7/8Business Management Systems | Estimating/Workflow/Communications | Collision Repair Information | CSI | Glass


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeIndependentVoicesIndependents Gather toShare Stories, Learn from OneAnother, in Fort Myers, Fla.by Penny Stacey“IF YOU THINK YOU’RE TOO SMALL TO BEeffective, you’ve never been in bed with a mosquito.”Those were the words of Independents’Days Conference keynote speaker Greg Coccaroon the conference’s opening days, and words thatcould be used to sum up the theme of the three-day event,during which independent shop owners from across thecountry gathered to learn how they, too, could make a differenceamong a see of auto glass chains, conglomeratesand insurers.Play BallCoccaro, who kicked things off with his opening speechon Tuesday, May 12, is no stranger to any of these struggles.In fact, he probably knows about dealing with the latter ofthem more than he’d ever dreamed he would. The owner ofhis body shop, Custom State, in Bedford, N.Y., was sued severalyears ago by Progressive Insurance for a case involvinga customer who wanted to use his high-end shop to havenearly $30,000 worth of repair work done on her vehicle.After a long, convoluted repair process, Coccaro ended upwith payment for the repairs—but also a summons.The insurer sued him for fraud, making numerous allegations.Among these was a claim that he charged for repairshe never completed.In the end, a New York Supreme Court judge threw thecase out of court, and Coccaro prevailed—but lost $500,000in legal fees incurred fighting the case. In a story thatsounded strangely familiar to many shop owners, if on asmaller scale, Coccaro detailed the events that led to the filingof the suit and how the case itself played out in court.“What I’m trying to portray here is the lengths that [insurancecompanies will] go to to demolish an individualwho won’t play ball with them,” he said.Coccaro, who now is suing Progressive for alleged tortiousinterference, also left attendees with something tothink about: the ‘63 Consent Decree.“When you read this, your jaw will drop,” Coccaro said.“In 1963, Robert Kennedy sued the insurance industry forall the things going on today … It states in there that [insurancecompanies are] not allowed to do the things they’redoing. They’re not allowed to suppress rates, and they’re notallowed to steer vehicles.”He also advised that he believes that federal legislation—rather than handling issues state by state—may be the answerfor automotive repair/insurance industry struggles.“The time is right for this,” Coccaro added.“Run Your Business”One particular piece of advice attendees received wassimple and to the point: “You have to run your businesssimilarly to how other businesses are run.” These wordscame from another notable body shop owner, BruceHutchins of Bruce’s Super Body Shops in Richmond, Va.46 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeBob Birkhauser of AEGIS Tools International demonstrated the company’s new QuikSilver dry-vacuumtechnology during the Spring Auto Glass Show, held in conjunction with the Independents’ Days Conference.“We live in fear of insurance companies,” he said, “andwe shouldn’t.”He also talked about businesses that depend on insurancenetworks and advised this isn’t necessarily the wayto go.“Shouldn’t we actually think more about our marketingstrategy?” he asked.Hutchins prides himself on the customer service hisbusiness provides. His technicians dress in white uniformsand are trained in handling customers, he said. Hutchins’television commercials, with which he has found muchsuccess, stress quality service and consumer choice.The Bad SeedsUnfortunately, despite the efforts of many to marketquality service the way Hutchins does, there will always besome that take a different approach—sometimes even anillegal approach. This was the focus of a talk by attorneyDennis Kass, Manning & Marder, Kass, Ellrod, Ramirez LLP,who makes a living investigating and helping to prosecuteglass shops (and others) for fraud.“It’s just opportunism giving the industry a black eye,”Kass advised. “This is a sobering and thought-provokingpresentation.”The most common type of fraud Kass sees are shops thatlie about where they’re located in an effort to get higherpayments from insurance companies and networks fortheir services.Cindy Ketcherside, chair of the AGRSS accreditationcommittee, followed Kass with an update on the group’sthird-party validation program. Turn to page 20 for the lateston this effort.NAGS NowA popular forum in recent years’ IGA conferences continuedthis year—the NAGS question-and-answer period.James Patterson and Bud Oliver again took center stage andopened themselves up to a variety of on-the-spot questionsfrom attendees.One common question is always: what is NAGS’s role inthe industry?“Our role is to be an information provider,” Oliver explained.“We just gather the data … We create a part numberfor the glass based on the attributes of that glass.”Patterson added, “What we strive to do is create a commonlanguage and a point of reference. That really is theunderlying role—just that commonality.”Another question dealt with “low-ballers”—and howOliver and Patterson feel about those who employ this practiceand complete insurance work for a large percentage offNAGS.“That wouldn’t happen if they couldn’t find retailers toservice their policyholders,” Patterson explained.The value of NAGS benchmark pricing also came up.“The nice thing about the benchmark is that it allowsdifferent markets to respond different ways,” Pattersonsaid. “[The benchmark] runs across 1,600 parts in differentmarkets.”continued on page 48www.agrrmag.com July/August 2009 AGRR 47


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeIndependent Voicescontinued from page 47Town HallThough attendees traveled from many different marketsto attend the conference, their differences in origination didn’tstop them from participating in a town hall meeting todiscuss common issues of importance to them. Neil Duffy ofAuto Glass Menders in San Jose, Calif., and the IGA’s newestboard member, Corey Hemperly of Windshield Doctor Inc.in Pocatello, Idaho, and led the discussion, during whichIGA Launches Data Collection Servicethey, together with participants, explored a variety of topics.Hemperley reiterated Hutchins’ thoughts when hestressed the value of strong customer service—particularlyin an effort to avoid possible steering practices.“People will fight for you if you build that relationshipand educate the customers,” he warned.Similarly, Duffy stressed the importance of educatingconsumers about the importance of a quality installation.“Half my calls are me trying to educate the customer,” hesaid. “I want to be paid for my time and my liability.”IGA president David Zoldowski opened the conferencewith an association update.The Independent Glass Association (IGA) launched anonline data collection service designed to collect informationabout possible steering incidents from shop owners andtechnicians throughout the industry during its annual conferencein May. According to IGA president Dave Zoldowski,who also serves as president of Auto One in Brighton, Mich.,the goals of the program is to collect data—particularly regardingalleged steering practices.“The goal of the program is to document what we believeto be true and that is that competitor-administratorsuse a variety of tactics to steer our customers to theirshops,” Zoldowski says.The service is open to all—not just IGA members.“Anybody can use the program as long as they legitimizethemselves and state for the record that they have a claimnumber to reference the job, and a particular job description,”he says. “Our plea to the industry is [for you] to reportwhat you know is happening and you know that youare hearing or your CSRs know is going on.”Though steering was a main factor in the system’s development,it wasn’t the only one.“Our feelings are is that this communication tool can beused to report any valid incident that you believe damagesthe consumer or the shop,” Zoldowski says.The form to input information can be accessed athttp://www.windshieldsafety.com/grievance.Hemperly also called on audience members to answer achallenging question: why they’re in the auto glass business.“I loved cars, so I saw an ad in the paper for an auto glassjob, and it turned out, I liked it,” said Raymond Jones of AbsoluteGlass in Columbia, S.C. “I [started] my own businessbecause I got tired of the small moms-and-pops who couldn’tpay me more … It seems all I did was jump from oneroller coaster to another.”Hemperley closed the meeting with a reminder, too, thatechoed Coccaro’s mosquito analogy.“I asked someone once when I was younger, ‘How do youmake a difference?’ and he said, ‘You just do. You just domake a difference,’” Hemperly recalled. “I encourage all ofyou to go back and encourage others to get involved … I encourageevery one of you to let your voices be heard.”Robert Johnson of Johnson Auto Glass called the conferencean “eye-opener” for him.“This has been the greatest conference I have ever been to,”he said. “There were so many things that I learned that I neverknew about auto glass … Everyone here is so willing to help.”The conference was accompanied by the Spring AutoGlass Show. For more about the products introducedduring this event, turn to page 56.■◗Penny Stacey is the editor of AGRR magazine/glassBYTEs.com.48 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeOn the GoYour Guide to Mobile DevicesIn today’s world, mobility is expected more than ever before.Customers are looking to you to provide quotes inthe field; accept payments on the road; and more. Inthis issue, AGRR has compiled the latest solutions availableto accommodate these needs. From software to GPS systemsto the latest PDA devices, you’ll find it all here.SOFTWAREeDirectGlass Upgraded forCompatibility with Mobile DeviceseDirectGlass has launched a newversion of its software and supportfor the Apple ® iPhone, RIMBlackBerry ® and Google Androidmobile telephone devices.“The new version of eDirectGlassMobile Edition now includes realtimetechnician tracking, turn-byturnjob routing; AGRSS safety datarecording including automatic currentand historic weather conditions;enhanced custom pricingcatalogue and NAGS lookup; andsupplier cost and quantity on-handfor parts and supplies through selectvendors.eDirectGlass Mobile Edition also has many other featuresthat allow the mobile technician to create and completework orders, process payments and receive new workwithout having to go back to the office to collect paperworkor additional information.“By allowing the mobile technician access to critical informationsuch as suppliercost and availability, the glass shop will realize immediategains in productivity and revenue,” adds Hart. “Theability to capture the replacement installation informationfor the AGRSS safety standards, while on the job site, ensuresthe data is being recorded timely and correctly. Additionally,the overall benefits from the Mobile Edition will allow glassshops to invoice more jobs on a daily basis and in mostcases, increase their daily capacity for new work.”❙❙➤ www.edirectglass.comGlassMate 6.0 to FeatureMobile Integration CapabilityThe latest version of GlassMate available fromMitchell International will feature an enhanced user interface,as well on-the-go mobile integration capability.Scheduled to be launched in the fourth quarter of 2009,GlassMate 6.0 will provide technicians to access NAGS ® vehiclesand parts information along with work order scheduleinformation via smart phones such as Blackberry ® andthe Apple ® iPhone.“Everyday, more customers rely on mobile technology toaccess the information critical to running an efficient business,which is why we are committed to continuing to furtherstreamlining the glass repair and replacement process throughinnovations in desktop, mobile and web applications,” saysJames Patterson, director of glass product management.❙❙➤ http://glass.mitchell.com65% Cell PhonesFast FactsIn a survey of auto glass business owners and technicians, 65.5 percentsaid cell phones are most important to their businesses. PDAs and13.5% “other” tied for second—at 13.5 percent and GPS units came in last, at7.6% GPSPDAs a percentage of 7.6 percent.13.5% Other50 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeTake Queston the RoadQuest Software’snew GlassQuote Enterprisesoftware is designedto allow glass shopowners and operators to receiveinstant glass pricing and ordering capabilities automatically.Likewise, it’s designed to prevent techniciansfrom having to call a service center, or visit multiple websites,to price glass parts.The system, which can be utilized online anywhere with Internetaccess, includes the ability to retrieve quotes and orderparts from Pilkington North America, Mygrant, PittsburghGlass Works and all suppliers working on a Glaxis platform.Rob Rust, national sales manager for Quest, says hefinds customers using this technology while in the fieldmore and more.“What our software allows you to do is, with a laptop inyour vehicle and an Internet connection, it allows anyonefrom anywhere at any location to access the point-of-salesoftware, and the point-of-sale software will allow you toquery your suppliers and order your glass, and do all thosethings without ever having to call a supplier,” says Rust.He is finding this option to be popular among mobilebusinesses especially.“The smaller shops definitely don’t have to wait until theyget home to work on their invoices,” he adds. “They can doeverything on the road … These guys with a couple of shopsor trucks can get a laptop, a power inverter, a portableprinter and an Internet air card and they’re good to go.”❙❙➤ www.questsoftware.comGPS SYSTEMSGet There with TomTomThe TomTom ONE 130S portable GPS system is an affordableoption for small businesses and comes with preloadedbase maps of the United States and Canada. It alsofeatures programmable waypoints to help you arrive atyour destination and text-to-speech technology so you cankeep your eyes on the road while driving.Other features include a 3.5-inch color LCD touchscreenwith 320x240 resolution; a 1 GB of flash memory foruse of expansion packs for additional map routes; both 2Dand 3D map views; and works with an optional traffic receiverto alert you to possible traffic jams in the area.TomTom also features downloadable voices to customizeyour GPS use. The company also offers fleet-tracking systemsand TomTom software that is compatible with varioussmart phones.❙❙➤ www.tomtom.comA to B: Choosing a GPS UnitMichael Preston, a SafeliteAuto Glass technician inFayetteville, N.C., spends hisdays driving the back roadsof North Carolina. Thoughhe’s familiar with much of hisarea, he often finds himselfheading to rural jobs off thebeaten path. And, thoughSafelite equips its technicianswith BlackBerry®phones through which jobsare even dispatched, sometimesthe maps are small and unit has paid off for the mobile workPreston says his purchase of a GPSdifficult to read.he does in the areas surroundingSo, about a year ago, Prestonset out in search of aFayetteville, N.C.global positioning system (GPS).“I’d never used a GPS before, and I had to consider mybudget obviously,” says Preston. “I didn’t want to get intoall the bells and whistles. I started checking into what wasavailable and what features were available at what price andwhat features would actually be useful to me.”Preston chose a Garmin nüvi 200, which at the time wasthe company’s baseline model. He finds that the baselinemodel is perfect for his needs.“The baseline models have so much information—I neededto find my way from Point A to Point B,” he says. “I use it toget from one job to the next. I’ve even used it to find restaurantswhile on the road at lunchtime.”The simplicity of having a GPS—and only a GPS—also wasimportant to Preston.“I didn’t need Blue Tooth connectivity or MP3 capability,”he says.Though Preston eventually chose a Garmin, he’s quick tonote that all the brands have baseline models with similar,basic features.“They all have great features to them,” says Preston.FLEET TRACKINGKeep Employees and FuelCosts “OnTrack” with Telogis SystemThe OnTrack 6.1 system from Telogis is designed to helpowners and managers track their fleets in an effort to optimizeoperations and fleet performance. The system also isdesigned to help improve fuel efficiency.OnTrack 6.1 provides real-time access to on-board diagnosticsof individual vehicles, giving business owners immediateaccess to mpg data, fuel tank levels and other data.The system also offers drive time optimization and turnby-turndirections, two-way messaging and advancedmaintenance reports, along with the integration of highresolutionsatellite imagery and an easy way to track vehi-continued on page 52www.agrrmag.com July/August 2009 AGRR 51


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeLooking forTechnicalExpertise?Automotive GlassConsultants andAutoGlassUniversity.compresent the Auto GlassInstallation HotlineFor more information on gettingyour installation questions answered,call 800-695-5418 or email atbberanek@autoglassuniversity.comor bob@autoglassconsultants.comMonthly NewscastLet our team show what your industry is doing.HEAR THE LATESTHEADLINESSEE NEVER-BEFORE-SHOWN FOOTAGEENJOY THE NEWSIN A WHOLENEW FORMATVisit www.glassBYTEs.com and look for the video icon. Or, sign up for the daily newsletter and receive the SpecialAlert when the newscast is first delivered.On the Gocontinued from page 51cle maintenance. It also can help monitor on-time/latearrivals, idling time and speeding concerns.“It gives you real-time tracking, reports and manyother options,” says one industry representative who usesthe system. “It is a great option and it will pay for itself.”❙❙➤ www.telogis.comSMART PHONESThe Latest iPhone: the 3GSJust this June, Apple ® introduced its latest iPhone,the 3GS, which it says is affordablebut also the fastest,most powerful iPhone yet.The company touts its longbattery life, a high-quality3-megapixel camera, easyto-usevideo and audiorecording abilities as someof its best features.While the system comesequipped with a variety offunctions, it also has availablea number of applica-Taking Your POS on the RoadFor those businesses that wish to equip technicianswith the ability to function on the road, but aren’t readyto take the smart phone plunge—and find that full-fledgelaptops are a bit pricy, Mark Haeck of Mainstreet Computerssuggests investing in “netbooks.” Netbooks, whichhave just made their way into the U.S. market in the lastyear, are laptop computers with limited capability andfunctionality that are mainly designed to provide userswith Internet access.“You can pick these up for a couple hundred bucksnow,” says Haeck. “It’s helping the industry to re-addressweb interface issues for mobility.”With Mainstreet’s GlasAvenue 8.0 software and itsusability via the Internet, this solution can be idealfor mobile technicians.“Some [laptops and smart phones] are very expensive,but when you can go out and buy a netbook withInternet access for $200, you can fully utilize the pointof-salesystem from the road,” Haeck says.“It’s the growing thing,” he adds. “We’re finding moreand more businesses going to this.”In addition, with portable printers, the possibilitiesare endless.“There are some businesses that will even get portableprinters very cheap, and if they did want to print an invoiceor receipt in the field, they can,” Haeck says.52 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeHYBRIDW INDSHIELD R EPAIRPatent PendingNEWtions to help you conduct business from thefield. Along with its compatibility with thenew eDirectGlass software system (see relatedstory on page 50) and upcomingMitchell system, another popular applicationavailable, ProcessAway, allows you toprocess credit card payments anywhere youcan access the Internet. Other companies,such as Innerfence, also offer similar applicationsfor iPhone.For those who wish to purchase a GPSsystem and phone in one, the iPhone offersa built-in digital compass for instant navigationand mapping capability.❙❙➤ www.apple.com❙❙➤ www.processaway.netRIM Introduces theBlackBerry Tour SmartphoneResearch In Motion (RIM) recently introducedthe BlackBerry ® Tour—a new3G smartphone that features a built-in GPSsystem and advanced multimedia capabilitiesdesigned for those conducting businesson the go. The BlackBerry Tourfeatures a large, highly tactile, full keyboardfor fast and easy typing in the field. In addition,the device includes a 3.2-megapixelcamera that includes video recording; a fullHTML web browser; 256 MB of flash memory;a low-distortion speakerphone forcalls received on the road; Bluetooth supportfor hands-free use; pre-loaded DataViz ® Documents to Go ® , which allows usersto load Excel files onto the handset fortracking business expenses andmore; and support forBlackBerry App World,which includes a variety ofapplications to help thesmall business owner ortechnician in the field.Several applications alsoare available for processingcredit cars via the BlackBerryTour, and ready e-mail andweb access allows you to keepin touch with customers whomight contact you via yourwebsite even when conductingmobile work.❙❙➤ www.blackberry.com• Shrinkage• Curing under pressure• Ring around the pitNEW STONE DAMAGE HYBRID• No shrinkage• No ring around the pit• No curing under pressure• Moisture resistantNEW “ CLEAR PIT” PIT FILLER• Fill the pit, level it and cure it• No mylar film tab• No scraping• No polishingNEW CRACK REPAIR EPOXY AND HYBRID• Inject the crack and cure it• Cuts repair time in half• Eliminates film tabs• Eliminates curing the point under pressure i.e. multiple cures• Can use one resin in a floater crack• Can use one resin in an edge cracks 12-inches and under• Eliminates scrapping the cured resin under the film tabs• Eliminates cleaning and buying film tabs and razor bladesNEW MYLAR IN A BOTTLE• Use instead of mylar film tabs - place a bead on top of the crack,cure it and slice it off.NO MORE:• Multiple viscosities• Runners• ToxicityHybrid Windshield Repair, LLC 1-800-398-2663Safelite Equips Techs withMobile Technology SolutionSafelite AutoGlass recently introduced a Mobile Resource Management(MRM) technology for use by all of its mobile technicians.The MRM tool, first deployed to a handful of markets in2006 with the national rollout in 2008, allows the company’sfield-based vehicle glass technicians to download work ordersusing BlackBerry technology. The technology also provides turnby-turndirections and job-site credit card processing, real-timeschedule updates, receipt printing and signature capture. Theapplication utilizes Bluetooth technology by pairing a wirelessprinter and signature capture device directly to the phone.The company’s MRM wireless printers utilize a smaller, 4-inch roll of paper and the technician only produces two printoutsper work order.■www.agrrmag.com July/August 2009 AGRR 53


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeRepair Round-Upnwra reportsmike@nwrassn.orgGoing Green with Windshield Repairby Mike Boylefocus on REPAIRMOST CONSUMERS FEELgood when they recycle. Theylike feeling that they are helpingto save the earth and reduce theenormity of their carbon footprint whenthey recycle everyday items such ascans, bottles and even newspaper. Theymay have changed out their light bulbs,taken public transit or even cut down ontheir paper consumption by printingless or switching to online bill pay. However,driving home from work everyday,many do not realize that the glass theyare looking through cannot be readilyrecycled, and, if damaged, presents anotheropportunity for them to be green.This is where the National WindshieldRepair Association (NWRA) isworking to educate consumers. If awindshield is damaged and can be repaired,the NWRA wants consumersto see that repair is not only cost- andtime-saving but, more importantly,that it is the greenest option.“On a larger level, the NWRA iscommitted to getting its greenmessage out, with an aggressivemarketing campaign to let consumersknow the environmental benefit towindshield repair.”Building SustainabilityRecently, I have been speaking aboutthe importance of building sustainabilityinto the glass industry, citing theenormous amounts of glass enteringlandfills and the environmental benefitsof repair. Based on a scientific analysisof energy cost for producing glass, recentprojections have shown that a 20percent increase in glass repair worldwidewould result in a carbon emissionsreduction of 57 million metric tons. And,with an average windshield weighingabout 25 pounds and 11 million windshieldsbeing replaced annually, an astonishing275 million pounds of glass isbeing put into our landfills every year.Most consumers are not aware thatglass repair can have such an enormousimpact on the environment. Ashifting economy calls for changes inbusiness operations and incorporatingsustainable practices is vital to movingcompanies and brands into the future.So what are you waiting for? Promotingour green message at the grassrootslevel will help the NWRA andhelp your business, too. When a consumerinquires about windshield damage,if it is an option, be sure tocarefully explain the benefits of repair—includinghow environmentallyfriendly it is.On a larger level, the NWRA is committedto getting its green message out,with an aggressive marketing campaignto let consumers know the environmentalbenefit to windshieldrepair.Introducing the GGCATo that end, the NWRA is alsopleased to announce its inclusion inthe newly created Global Glass ConservationAlliance (GGCA).The GGCA is a not-for-profit organizationdedicated to reducing the energyimpact of glass upon the earth. TheGGCA promotes the repair, restoration,reuse and recycling of all types of architecturaland automotive glass.The forward-thinking NWRA boardhas expanded the NWRA to encompassthe GGCA. The GGCA has threedivisions, one of which is the NWRA,dedicated to repair as the first optionfor auto glass.The NWRA believes that the inclusionof the association in the GGCA willprovide new business opportunitiesfor members as well provide an easiermessage for consumers to understand.Moreover, it will afford members theopportunity to get their message out toa wider audience.The NWRA board of directors appreciatesyour continued support asthe association continues to adapt andgrow in the future. Together, we willcontinue to support repair as the firstoption, as well as the most environmentallyfriendly one.Look for more information aboutthis exciting endeavor in future issuesof AGRR.Also, do not hesitate to contact theNWRA with any questions you mayhave about what you can do to encouragerepair as the first, and greenest,option.Remember, together we can saveconsumers not only time and money,but can help them reach their goal tobe environmentally conscious. ■◗Mike Boyle is president of GlasWeldin Bend, Ore., and serves as presidentof the National Windshield Repair Association(NWRA). Mr. Boyle’s opinions aresolely his own and not necessarily thoseof this magazine.54 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeWGR Reportsrepair newsLEGAL NEWSSmith & Smith Ceases RunningAds Involving Long-Crack RepairASSOCIATION NEWSSMITH & SMITH, A BELRONcompany based in New Zealand,recently ceased running controversialadvertising that a competitorsaid led consumers to believe that nocracks could be repaired. The AdvertisingStandards Authority’s (ASA)Complaints Board recently ruled infavor of Darrel Hore of Crack SpecialistsLtd., who claimed the ads weremisleading.The Smith & Smith ads warnedconsumers to have their windshieldsrepaired before chips became cracks,to avoid having to replace the entirewindshield. Hore, an Ultra Bond licensee,argued that the ads were misleadingto consumers, as NewZealand auto glass standards allowcracks up to 350 mm (approximately14 inches) to be repaired, as long asthey’re outside the driver’s criticalviewing area.“The advertisement claims that if awindscreen chip turns into a crack thatit cannot be repaired and the windscreenhas to be replaced,” says Hore inhis initial complaint. “This is incorrectand under the Windscreen StandardAS/NZS 2366.2 1999, we are, in fact, allowedto repair cracks to up to 350 mmoutside the critical vision area.”Smith & Smith argued that thoughthe company does repair windshields,it does not repair any cracks or chipslarger than a 50-cent coin.“We are not alone in taking a moreconservative approach than that allowedunder the Standard,” writesSmith & Smith in its response. “One ofour principal competitors in the vehicleglass repair segment, Novus, promotesits windscreen repair serviceby saying that ‘if the damaged area onyour windscreen can be covered overby a credit card, the chances are verygood that it can be repaired.’”The Complaints Board ruled thatthe ads violated the Truthful PresentationRule of the Advertising Code ofEthics.Though Hore also argued that theads were misleading in that they notethat “repairs are free under insurancewhen they do the repair,” and claimedthat this made it sound as if only repairscompleted by Smith & Smithwere covered by insurance, the ComplaintsBoard ruled that the meaningof this statement was clear.Mock Newest Member of NWRA Board;Mason to Serve as TreasurerThe National Windshield Repair Association (NWRA)board has appointed Daniel Mock, vice president of operationsfor Waco, Texas-based Glass Doctor, to fill the vacancyleft by Paul Syfko of Glass Medic America, whose travel schedulehas precluded him from continuing on the board.In addition, board member Troy Mason, owner of TechnaGlass, has taken over as treasurer for the board.Finally, the NWRA also has a new director of operations,Wendy Jozwiak. Jozwiak has worked in association managementfor the past two years.Daniel MockJeff Boekstein, group sales and marketingdirector for Belron, says thecompany has ceased running the ads,but is disappointed in the decision.“We are naturally disappointed inthe ASA’s decision but, in any event,we have stopped running the advertisingat issue,” he told AGRR magazine/glassBYTES.com.NWRA Part of NewlyCreated Global GlassConservation AllianceThe National Windshield Repair Association(NWRA) has joined a newlycreatedorganization, the Global GlassConservation Alliance (GGCA).The GGCA is a not-for-profit organizationdedicated to reducing the energyimpact of glass upon the earth.The GGCA promotes the repair,restoration, reuse and recycling of alltypes of flat glass.Under the new alliance, the NWRAwill partner with other entities that willwork in tandem to bring awareness tothe public about the benefits of glassrepair, restoration, reuse and recycling.The alliance’s goal is to reduce theamount of glass that is thrown out eachyear and to espouse the benefits ofbeing an environmentally consciousglass consumer.“The NWRA is committed to repairing,restoring, reusing and recycling allglass and have committed to this resolveby joining the GGCA,” saysNWRA president Mike Boyle.“The NWRA will continue to be theorganization dedicated to repair first asthe best viable option for windshields,but are proud to be involved with theGGCA, which will encompass the largergoal of reducing glass in the landfills,”adds Boyle.■www.agrrmag.com July/August 2009 AGRR 55focus on REPAIR


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribethe sho wroomnew productsGLASSA New MarketA&I Products provides aftermarket replacement glassparts for industrial/construction and agricultural applications.The company offers glass to fit a number of differentbrands, including John Deere, Case, Case-IH, Ford/NewHolland, Massey Ferguson and Hitachi and provides nextdaydelivery throughout most of the United States.❙❙➤ www.aiproducts.comWINDSHIELD REPAIR TOOLSMake It QuikThe new QuikSilver Technology from AEGIS Tools Internationalis designed so that technicians can completewindshield repairs in as little as five minutes, according toits manufacturer, which introduced the system at the recentSpring Auto Glass Show. The system uses a dry vacuumto remove moisture and debris from a break, along with agauged pump so that the technician can verify when an adequatevacuum is achieved. When the injector is loweredinto position, air is unable to re-enter the break, so it fillsquickly and completely with repair resin.❙❙➤ www.aegistools.comADHESIVESC.R. Laurence to Exhibit POWR BondC.R. Laurence Co. Inc. introduced its POWR Bond onehoururethane at the recent Spring Auto Glass Show.“Our new POWR Bond one-hour urethane windshieldadhesive is a high-viscosity, non-conductive,super-fast-curing adhesive that meetsor exceeds U.S. FederalMotor Vehicle Safety Standards,”says Gary Byrum, product manager.Byrum says the urethane is tack-free and offers a safedrive-away time of one hour after only 10 minutes at temperaturesas low as zero degrees Fahrenheit.The adhesive must be used with the company’s CRLOne-Step Primer and is packaged in metal cartridges withwide-mouth nozzles.❙❙➤ www.crlaurence.com■56 AGRR July/August 2009 www.agrrmag.com


SIO© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribeindustry insiderspeople in the newsThe leading windshield repair systemsteCOMINGS AND GOINGSBelron ® US Director Takes PositionWith UK-Based Parent CompanyBetsy Blake has joined United Kingdom-basedBelron SA as director ofpurchasing - North America. She willcontinue to work in the Belron US corporateoffice in Columbus, Ohio,where she previously served as purchasingdirector.Betsy Blake “This promotion is in recognition ofBetsy’s outstanding contribution to thecompany,” says Dino Lanno, senior vice president ofBelron US’s supply chain. “She has played a valuablerole in developing our global supply position over thepast 18 years.”In her new position with Belron SA, Blake will be responsiblefor direct-spend supplier management for theUnited States and Canada, and will have a seat on theBelron global supply chain team.Zeledyne Hires TwoAllen Park, Mich.-based ZeledyneLLC has hired Steve Horaney as regionalsales manager for the Eastern regionterritory, and Jason Provencher assales and customer service representativein Tulsa, Okla.DEATHSSteveHoraneyBTB’s Steinberg Passes AwayRonald Steinberg of BTB Tools North America passedaway on Saturday, June 20, at Lourdes Hospital in Paducah,Ky. Steinberg was 59. He is survived by his wife,Gladys Pratt Steinberg; two sons, Eric and Aaron Steinberg;four grandchildren, Rachel, Hannah, Natalie andPeter; his mother, Joan Ethel Ulman Steinberg; abrother, Robert Steinberg; a sister, Gail Covenah; a niece,Amanda Steinberg; and a nephew, Robert Steinburg.The family requests that contributions in his honorbe made to the American Diabetes Association, AmericanCancer Society and/or the American Kidney Fund.GlazexWhen it comes to thetools of our trade,beauty is only skin deep. When you couplehigh performance and durabilty with thefact that it just may be the easiest system onthe market to master, you can’t go wrong.•SServing thewindshield repairindustry since 1988• International nal supplier of wind-shield repair supplies and resins• 20 years proven track record•Very affordableWhyGlazex?www.glazex.com"The design of these vacuum cups isperfectfor every application in and out of myshop!When I bought my shop 4 years ago,theprevious owner left his Wood’s Powr-Gripvacuum cups for me to try.I have installedover 4000 windshields and over 10,000000pieces of glass with my Powr-Grip cups.Top quality, safe and reliable.I would never use anything else."~ Miguel SuazoNorthern Rockies Glass and DetailingMiguel & Debbie Suazo, owners1-800-545-2770....BRIEFLY …Jim Shepherd, Pittsburgh Glass Works’ vice presidentand general manager of automotive-OEM, left thecompany in May. He had just been promoted to this positionin April 2009.■SYSTEM CERT9001:2000IFICATIONSGS800.548.7341WWW.POWRGRIP.COM®CO., INC.www.agrrmag.com July/August 2009 AGRR 57


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeTHE SHOWCASEdirectory of suppliersAdhesives/SealantsSRP GLASS RESTORATION10425 Hampshire Ave. SBloomington, MN 55438800/328-0042 (phone)952/946-0461 (fax)www.srpglassrestoration.comsales@shatrproof.comAUTO GLASS ADHESIVE SYSTEMSSHAT-R-PROOF CORP.12800 Hwy. 13, Suite 500Savage, MN 55378952/946-0450 (phone)952/946-0435 (fax)www.shatrproof.cominfo@shatrproof.comAuto GlassGLAZEXP.O. Box 2180Orem, UT 84059800/545-2770 (phone)800/226-6464 (fax)www.glazex.comNATIONAL GLASSBROKERS, LLC3115 Fry Rd., Suite #401Katy, TX 77449281/599-1550 (phone)281/599-8158 (fax)www.nationalglassbrokers.comsales@nationalglassbrokers.comSAINT-GOBAINAUTOVER USA, INC.6951 Alan Schwartzwalder St.Columbus, OH 43217614/409-1901 (phone)614/409-1906 (fax)www.autover.usDorothy.moorhead@saint-gobain.comInformation SourcesASSOCIATIONSNATIONAL WINDSHIELDREPAIR ASSOCIATIONP.O. Box 569Garrisonville, VA 22463540/720-7484 (phone)540/720-3470 (fax)www.nwrassn.orgINDEPENDENT GLASSASSOCIATION385 Garrisonville Rd.Suite 116Stafford, VA 22554540/720-7484 (phone)540/720-3470 (fax)www.iga.orgPUBLICATIONSAGRR MAGAZINEKey Communications, Inc.385 Garrisonville Rd.Suite 116Stafford, VA 22554540/720-5584 (phone)540/720-5687 (fax)www.agrrmag.comSoftwareAUTO GLASS-RELATEDGLASSMATE (MITCHELL)9889 Willow Creek Rd.San Diego, CA 92131800/551-4012 (phone)858/653-5447 (fax)www.mitchell.comTools and SuppliesA.N. DESIGNS INC./ULTRAWIZ®30 Norwood StreetTorrington, CT 06790860/482-2921 (phone)860/482-8585 (fax)Windshield Removal ToolEXTRACTOR/CRYSTALGLASS CANADA9508 - 45 Ave.Edmonton, AB T6E 5Y9Canada877/628-8837 (phone)780/438-5915 (fax)www.extractortools.comWindshieldRepair ProductsDELTA KITS INC.P.O. Box 26509Eugene, OR 97402541/345-8554 (phone)800/548-8332 (toll free)541/345-1591 (fax)sales@deltakits.comGLASS MECHANIX4881 W. Hacienda Ave., Ste. 6Las Vegas, NV 89118702/932-1281 (phone)702/932-1287 (fax)www.glassmechanix.comGLASS PRO SYSTEMS1116 Deanna Dr.Rockford, IL 61103815/713-4480 (phone)815/713-2030 (fax)www.glassprosystems.comGLASS TECHNOLOGY, INC.434 Turner DriveDurango, CO 81303800/441-4527 (toll free)974/247-9374 (phone)974/247-9375 (fax)www.gtglass.comrory@gtglass.comGLASWELD SYSTEMS20578 Empire Blvd.Bend, OR 97701541/388-1156 (phone)541/388-1157 (fax)www.glasweld.comLIQUID RESINS/A.C.4295 N. Holly Rd.Olney, IL 62450618/392-3590 (phone)800/458-2098 (toll free)618/392-3202 (fax)www.liquidresins.comREPAIR SYSTEMS & SERVICESGLASS MEDIC7177 Northgate Way, Ste. CWesterville, OH 43082614/891-9222 (phone)614/891-9227 (fax)www.glassmedic.comAEGIS TOOLSINTERNATIONALP.O. Box 259688Madison, WI 53725-9688608/274-9254 (phone)608/274-9395 (fax)www.aegistools.cominfo@aegistools.comWINDSHIELD REMOVAL TOOLSA.N. DESIGNS INC./ULTRAWIZ®111 Putter LaneTorrington, CT 06790860/482-2921 (phone)860/482-8585 (fax) ■Business for SaleAGRR Business for SaleColorado mountain resort community.Great place to live! Leader in thearea. Gross Sales $569,000+.Growing. Adj. Profit $205,000+. Realestate available. Ron Brasch. 800/395-7653, FBB, Ltd., www.fbb.comSEEK AND FINDclassifiedsEmployment/Help WantedHiring AutoGlass InstallersCoast to Coast Auto GlassFlorida, Boston, NY MetroCall Rob 480/371-3166Earn $50K to $75K per yearVisit www.glassc2c.comTo place a classified listing please contact Janeen Mulligan at540/720-5584, ext. 112, or e-mail jmulligan@glass.com.Hiring ExperiencedTechs in SCPrivately owned, Glasspro Inc., of SouthCarolina, hiring technicians for Bluffton,Walterboro, and Charleston. Applyonline: www.glasspro.net Glasspro, Inc.is Home of Randy Chadwick, 2008AGRR Auto Glass Olympics GoldMedalist, and Jeff Olive, 2008 NGAWorld Champion Master Fitter. Call Jeffpersonally! 843/478-3628. $500.00 Sign-On Bonus After 90 Days.58 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeADVERTISING INDEXPage Company Phone Fax Web Address62 AEGIS Tools International 888/247-6000 608/274-9395 www.aegistools.com8 American Auto Glass Alliance 888/274-4814 602/343-5117 www.americanautoglassalliance.com52 Auto Glass University 800/659-5418 608/834-8878 www.autoglassuniversity.com13 C.R. Laurence Co. Inc. 800/421-6144 800/587-7501 www.crlaurence.com7 Coach Glass 800/714-7171 541/393-5896 www.coachglass.com14 Creative Extruded Products 800/273-1535 937/667-3647 www.creativeextruded.com19 Delta Kits Inc. 800/548-8332 541/345-1591 www.deltakits.com5 EFTEC Aftermarket 866/596-7772 866/596-7778 www.eftecna.com3 Equalizer Industries 800/334-1334 512/388-4188 www.equalizer.com44 Extractor/Crystal Glass 877/628-8837 780/463-7190 www.extractortools.com15 FEIN Power Tools 800/441-9878 412/922-8767 www.feinus.com17 Glass Doctor 800/280-9858 254/745-5098 www.glassdoctorfranchise.com56 Glass Mechanix 800/826-8523 541/388-1157 www.glassmechanix.com11 Glass Pro Systems 608/558-1375 815/713-2030 www.glassprosystems.com57 Glazex 800/545-2770 801/802-7770 www.glazex.com1 Gold Glass Group 800/448-5188 631/981-4299 www.gggcorp.com39 Guardian Industries 800/331-8403 865/757-8329 www.guardiandistribution.com21 Mainstreet Computers 800/698-6248 734/698-8228 www.mainstreetcomp.com45 Mitchell International (NAGS) 800/551-4012 858/653-5447 glass.mitchell.com49 Northstar Automotive Glass 888/686-1099 316/269-2656 www.northstarautoglass.comC2 Pilkington North America 866/377-3647 419/247-3821 www.epremier.net61 Precision Replacement Parts 800/367-8241 800/545-5083 www.prp.com11 Sika Corp. 800/688-7452 248/577-0810 www.sikaindustry.com19 Sunroof Express/Night Watchman Co. 800/322-8867 586/498-2301 www.nightwatchman.net9 SuperGlass Windshield Repair 866/557-7497 407/240-3266 www.sgwr.com53 Ultrabond 800/398-2663 970/256-1786 www.ultrabond.com57 Wood’s Powr-Grip 800/548-7341 406/628-8354 www.powrgrip.comSubscribe toor subscribe online at www.glass.com/subcenter.phpI want to start/continue my FREE SUBSCRIPTION to AGRR: ❏ YES ❏ NOPrint your name: ___________________________ Signature: _____________________________ Date: _________Company: _____________________________________________ Title: ____________________________________Address: ________________________________________________________________________________________City: _________________________________________ State: __________________Zip: ________________________Phone: ______________________ Fax: __________________ Email: ______________________________________1. Please check the ONE category that BEST describes the business activity of your company:1 ❏ Retailer/dealer of auto glass &/or relatedproducts(repair &/or replacement).2 ❏ Distributor/wholesaler of auto glass&/or related products (repair &/orreplacement).3 ❏ Manufacturer/fabricator of OE auto glass&/or related products.companies.7 ❏ Others allied to the field (please specify): _______________________2. Please check the ONE below that best describes your title and function:A ❏ Owner, president or other managersB ❏ Repair technicians/Auto glass installerC ❏ Technical engineersD ❏ Claims adjuster, agent or other insurance officialE ❏ Others allied to the field (please specify): _______________________3. Number of employees:A ❏ 1-4 B ❏ 5-9 C ❏ 10-19 D ❏ 20-49 E ❏ 50-99 F ❏ 100+4. Please check all organizations you are a part of:A ❏ IGA B ❏ NWRA C ❏ NGA D ❏ Nonefor FREE4 ❏ Manufacturer/fabricator of AGR glass &/or relatedproducts. (repair &/or replacement)5 ❏ Manufacturer/fabricator of both OE & AGR glass&/or related products.6 ❏ Other AGR-related companies such as auto body,collision repair, fleet management or insuranceMY BUSINESS IS ENGAGED IN THE AUTO GLASS RE-PAIR, REPLACEMENT OR OEM INDUSTRY.❏ YES ❏ NO❏ CHECK HERE TO ALSO SUBSCRIBE TO THEFREE DAILY glassBYTEs TM E-MAIL NEWSLETTER.I WOULD LIKE TO RECEIVE MY SUBSCRIPTION INTHE FORM OF: (CHECK ONE)❏ PRINT ❏ DIGITALSubscriptions are free to all qualified recipients at U.S. addresses. Addresses outside the U.S. please add $65 per year.By checking yes and signing this form, I also agree to allow publisher to contact me via fax and/or telephone in the future.PLEASE COMPLETE THIS ENTIRE FORM AND FAX IT TO 630/482-3003www.agrrmag.com July/August 2009 AGRR 59


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeAvocationslife beyond the auto glass businessSteer CrazyWes Walker, Glass DoctorMOST DAYS, YOU’LL FINDWes Walker, owner of a GlassDoctor franchise inOpelousas, La., running his auto glassbusiness. Walker stays busy; along withhis auto glass business, he runs a carwash and lube service. But ask Walkerwhat steering means to him and you’llget quite a different definition than theone you would expect. He ropes realsteers two to three times per week.This might seem like an unusualpastime to many, but for the 40-yearoldglass shop owner, it’s been a part ofhis life for as long as he can remember.“It’s whatI’ve always doneand it’s whatI love to do.”“My father was in the horse businesssince before I was born, so I kind ofgrew up around it,” says the Louisiananative. He began participating inrodeos in 1984.At the high point of his rodeo days,Walker would participate in 80rodeos a year.“Sometimes we would go to two orthree in a weekend,” he recalls.Today, he’s scaled back—at least byhis calculations. Now, Walker participatesthroughout the year in a limitedcapacity. He also tries to stay closer tohome these days, and his dad travelswith him.“It’s very addictive,” says Walker.“Once you get started doing it, youdon’t stop.”Walker “team ropes,” which meanshe pairs up with another roper andeach participant ropes a different partof the steer—one the horns and onethe legs.FAST FACTSName: Wes WalkerDay Job: president and owner, Glass Doctor franchiseLocation: Opelousas, La.Alter Ego: Team RoperWalker notes that the people he’smet via the rodeo is one of the bestparts of the sport.“Some of my best friends in theworld come from the rodeo business,”he says. “I’ve met great guys fromaround the country.”Though there are professional rodeoriders, Walker says part of the reasonhe scaled back on his events was tomake time for business.“The guys I rope with—we can’ttake time off to go to a rodeo, becausewe all have careers and businesses,”Walker says.Walker has been involved in theglass industry since college, when hestarted repairing windshields. HeWalker has beenparticipating in rodeossince 1984—when hewas just 15 years old.worked for another company for a year,before starting his own business in1993 when he was a senior in college.“I remember my advisor telling meI was crazy for doing this kind of work,”recalls Walker, who majored in businessadministration. In 2002, he purchaseda Glass Doctor franchise.Over the years, Walker has won variouschampionships, including stateand regional competitions. But in theend, the best part for him is the enjoymentof the sport.“It’s my passion,” says Walker. “It’swhat I’ve always done and it’s what Ilove to do.”He adds, “The only thing I love almostthat much is golf. It’s why I work.” ■60 AGRR July/August 2009 www.agrrmag.com


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail Subscribe


© 2009 AGRR Magazine. All rights reserved. No reproductionof any type without expressed written permission.ContentsI< < > >ISearch Archives E-Mail SubscribeNEED TOOLS?Think AEGIS® for Great Products, Service & Value The Choice of Glass Professionals Worldwide!View product demonstrations at www.aegistools.com1-888-247-6000 toll-free in U.S. and Canada

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