Calgary Herald Profiles Casey Kachur - Highland Moving

2 Board Appointments
for Paul Wielens,
Highland's CEO
Paul Wielens, Highland's CEO
As Paul celebrates 20 years of service with
Highland, he is elected to his first two-year term on
the Board of Directors for United Van Lines. This
reflects the confidence United and its member
family has in Paul’s knowledge and understanding
of the moving industry and provides Highland a
voice on the board.
Also, after 4 years as a Director & Chair of Finance
for the Better Business Bureau Paul has been
appointed Chairman of the Board.
Paul’s capabilities & significant industry experience
support these key leadership roles, which he takes
on with enthusiasm & optimism for the future!
A moving industry newsletter published by the HighStar Group of Companies-May 2008
Calgary Herald Profiles
Casey Kachur;
Highland marks 70 years with move to new digs
Thursday, March 13, 2008
Section: Calgary Business Page: E2
Byline: David Parker
Column: Around Town
Source: For the Calgary Herald
Illustrations: Photo Colleen De Neve, Calgary Herald
Manager Casey Kachur led Highland Moving & Storage’s
migration to a new building in Foothills Industrial Park
Completing 70 years of independent business in Alberta is an
achievement well worth celebrating, but in the tough, competitive
world of moving household goods, an industry known for tight
margins, it's quite remarkable.
Highland Moving & Storage Ltd. has been around since 1938 and
Casey Kachur, general manager of the Calgary branch, has saluted
the anniversary with a move into a brand new building.
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The company was launched in Edmonton by his
grandfather Peter as Jim's Express & Transfer. When his
son Don, the current owner, took the reins he changed
the name to Highland -he saw it on the handle of his
son's hockey stick.
Highland opened a Calgary sales branch in the late
1970s and 15 years ago moved into a large
office/warehouse facility on 44th Street S.E. After
completing his business degree at University of Alberta,
Casey moved here in 2005 with the goal of increasing its
business in southern Alberta.
Casey's sales team has been successful in getting
Highland -- a member of United Van Lines -onto preferred lists with clients such as Petro-Canada,
University of Calgary, Suncor, Bantrel, Fluor and
Agrium.
The core business is still centred on domestic household
moves, but commercial moving is established as a
separate division in Edmonton and Casey has been able
to grow that sector here as well.
Today the company boasts more than 100 trucks, the
largest fleet in the province. Around 30 of those are
based in Calgary and a number of vehicles, particularly
those on national and international runs, are owneroperated
but solely contracted to Highland. Domestic
moves within the province are handled by a team of
experienced drivers and crews by Highland's Traditional
Moving Service.
Casey has a staff of 14 in the office and warehouse, and
crews ranging from 25 to 60 depending on the season.
He says it's still tough to get employees, but the firm's
reputation has helped make attracting them a little easier
of late and Highland has a good retention record.
The new building is a big advertisement for the success
of the firm and in the reception area, the wall that
displays a couple of dozen awards must be a big comfort
for employees.
Jon Mook of Colliers International found the new
44,000-square-foot space at 7115 48th Street S.E. in the
Foothills Industrial Park, which is split into 4,500 square
feet of administration and the remainder as warehousing.
A walk-through shows Highland is big into storage, and
a new commodities division specializing in areas such as
medical equipment and store fixtures, which require
special blanketing and care, is taking up an increased
amount of the space.
Moving companies have to work hard to keep ahead
of the game but Casey says it can be rewarding work
and the new facility provides plenty of space for the
company ping-pong table. He particularly enjoys
Highland's support of the folk festivals in both cities,
hauling tents and supplying trailers that have been
used as practice rooms.
The 70th anniversary is next month; Casey and his
father and all of Highland's employees have a lot to be
proud of.
David Parker appears Tuesday, Thursday and Friday.
He can be reached at 830-4622 or e-mail
info@davidparker.ca
Material reprinted with the express permission of:
“Calgary Herald Group Inc.”, a CanWest Partnership
Highland welcomes 2 new
key accounts
Highland Moving was one of two
firms chosen to provide
commercial/office moving
services for the University of
Calgary. We are excited with the
opportunity to provide resources
in support of the Campus’ daily
operations as well as major
capital construction projects.
Highland is thrilled to welcome
the University to our list of key
accounts.
Highland is proud to announce that VRV Global has
chosen Highland/Starline as their corporate mover.
VRV has become one of the largest foreign worker
recruiting, immigration and relocation firms in
Canada. We look forward to providing VRV
transferees with world class moving services.

Starline achieves top honours in International
Service audit
We are proud to have received top honours for completion of the FAIM accreditation
audit, achieving scores in the top 5% worldwide. FAIM is administered by FIDI, the
worldwide moving organization based in Brussels, and is the ISO equivalent for the
moving industry. FAIM accreditation is only awarded after an in-depth, onsite audit
of business processes related to the international moving industry.
Our new online resource for international relocations has recently been launched. Visit our website at:
www.starlineoverseas.com We would appreciate your feedback – let us know if there is information you would like to
see included on our website.
Highland sponsors
Canstruction®Calgary 2008
fundraising event
Fluor Canada Ltd.
Rock CAN Roll
Winner - Juror's Pick
Highland was once again delighted to sponsor
Canstruction® Calgary. Founded by Fluor Canada,
Canstruction is a charitable foundation of the Society for
Design Administration promoting annual design/build
competitions and exhibitions to benefit hunger relief
organizations. This year Highland helped to unload and
deliver over 58,000 cans of food which were used to
create outstanding structures and then supplied to the
Calgary Inter-Faith Food Bank.
Employee relocation; do
you know what’s
happening when it
happens?
We understand that as a manager of employee
relocation it’s important to be kept in the loop
throughout the move process. Online access to
individual move files allows you to view every
detail of the move in real time but maybe there
are significant events that you would like to
receive instant notification for.
You can decide what is important to you and to
your organization. Maybe you would like to
know when there is a delivery date change, a
claim filed or settled, a customer survey
submitted, shipment delays,
or when a
shipment goes into storage, the possibilities are
endless.
Using ReloVision, our move management
software, we have the ability to inform you
electronically of events that are important to
you when they happen. “Autocomms” can be
programmed into ReloVision to trigger
automatic advisory email communications. You
will be informed immediately and without fail
of any changes in the move status according to
your specifications.
To find out more about autocomms and setting
up your company specific triggers contact your
Account Manager or Cindy Clarke, Director of
Information Technologies and Client Care, at
780-453-6777 or 800-267-9958.
Autocomms can be programmed into ReloVision to trigger automatic advisory email communications.

New electronic dispatch board enhances fleet utilization
At Highland we pride ourselves on being
a creative company setting new
standards in the use of technology and
business process management in order to
create efficiencies and avoid service
failures.
The critical hub in the success of
operations is the dispatch board.
Highland staff, who know and
understand the moving business, have
developed the industry’s first interactive
electronic dispatch board.
SMART Board technology is fully
integrated with ReloVision, our move
management software, and ensures
instant and accurate planning. When
Corporate clients enter employee move
information online, ReloVision and our
dispatch board are dynamically updated
initiating the planning process
immediately.
After 6 months of testing and running
dual systems we now have an efficient,
fully functioning electronic dispatch
system in place prior to this years busy
season. Considering the increase in
Canadian moving business and the
critical driver shortage, providing
operations with tools to facilitate the
planning process is vital if service
failures are to be avoided.
Highland recognized
by United for top
customer service
For 2007 Highland has again exceeded
targets set out by United Van Lines in
four service areas based on customer
surveys and claims frequency. The
Quality Achievement Award is an
honour given only to those agents with
the ability to maintain high customer
satisfaction ratings, our most important
measure.
Highland was also recognized by United
with Sales Achievement and Business
Development awards for 2007. These
awards recognize the fastest growing
moving companies in Canada.
Randy Hornung, Director of Operations, says “we’re working smarter in
a paperless environment, our interactive dispatch board is not only
quicker and easier but ensures all information is accurate and absolutely
nothing is ever missed!”
HighStar Group of Moving Companies:
Highland Moving and Storage Ltd.
Starline Overseas Moving Ltd.
ReloVision Move Management Software
Inc.
Calgary 403-720-3222
Edmonton 780-453-6777