Annual Report 2011 Finnish Red Cross 11 May 2012 - Punainen Risti

ANNUAL REPORT OF THE BOARD FOR THE FINANCIAL PERIOD 2011IntroductionIn the Finnish Red Cross (FRC), the year 2011 had a strong focus on the future. The FRC gavea lot of thought to where we are going, what we do and how we work. This was due to thepreparation process of the Strategic Programme 2011-2014 discussed in the Lahti GeneralAssembly, but also due to the general social and economic situation in Finland and in the world.The continued existence of Nordic welfare based on economic growth cannot be considered tobe a similar matter of course as before.In preparing for the Lahti General Assembly, members of Finnish Red Cross governance, itsvolunteers, supporters and the over 5 000 people who responded to a public survey consideredthe direction into which the organization should be developed in order for the Red Cross to be abrave and reliable helper both at home and abroad also in the future.The public survey brought out that Finnish people would like to live in a community-orientedworld. Helping and volunteer work interest people but organizations must be able to renewthemselves to make it easy for people to join in the activities and doing. The new sense ofcommunity does good in its environment but also brings well-being, strength and relevance intothe lives of the people who make it happen.The Red Cross helps people in distress and need. In the future, the organization is expected topromote social well-being, enhance participation and strengthen people’s resilience.Volunteer work and various leisure activities will be an important source of well-being for e.g.active pensioners retiring from working life. While taking care of their own well-being, activepeople will also provide services that society cannot afford to maintain in the future.These were challenges that the Strategic Programme adopted by the Lahti General Assemblysought solutions to. According to the Strategic Programme, the Finnish Red Cross will also in thecoming decades be a strong voluntary organization that helps victims of accidents and disasters,promotes health, safety and well-being and advocates for humanity and humanitarian values.The Finnish Red Cross mission as adopted by the General Assembly is expressed as follows: Wehelp together people in need of help.5

Risk managementThe uncertainty in international economy also affectsthe planning of Red Cross activities. The transfer ofthe focus of economic development from developedcountries to developing markets brings about significantchanges, all of which cannot even be assessed properlyfor the time being.The Strategic Programme adopted by the GeneralAssembly contained an economic balancing programmefor the Headquarters. In 2012-2014, the structuralimbalance in HQ finances will be adjusted by improvingthe operational result by 1.5 million euros. Theimbalance has developed in the course of severalyears, during which non-recurring capital gain has beenused to finance regularly ongoing HQ activities. In anuncertain environment, the Society has resolved to usemeans that it can have an effect on. Since we cannotexpect any significant increase in income in the nextfew years, the economy will be balanced by cuttingexpenses.The search for the means to balance the economy wasstarted in 2011 and led to cooperation negotiationsconducted in accordance with the Act on Cooperationwithin Undertakings in the HQ in January-February2012. Their aim was to obtain annual savingsamounting to 1.1 million euros. The full effect of thesavings will only be achieved from the beginning of2014 on. To achieve a balance in HQ economy, amonitoring group, consisting of the HQ CooperationCommittee, was established in the negotiations. Theeconomic balancing programme requires further savingsin 2013 and 2014 in case new income financing cannotbe secured.The reputation and trustworthiness of our Society hasbeen put to test in connection with irregularities in thepurchase of consultancy services in the Blood Serviceand a fraud in the Western Finland district. The FRCBoard and the Audit Committee it appointed have beenclosely involved in reviewing the Blood Service case.At present (March 2012) the matter is subject to theprosecutor’s consideration of charges. The WesternFinland case in Seinäjoki was submitted to the police forinvestigation, and the prosecutor’s decision also in thismatter is expected in the spring of 2012.In February 2012, the Board decided to launch anaudit of the controls of internal audit. The AuditCommittee will report on the findings and makeproposals for further action to the Board in the springof 2012. In the development project of the managerialsystem, attention will also be given to the roles andresponsibilities of decision-making bodies and executivemanagement in various FRC units. This will allow issuingspecifications and guidelines concerning finances,administration and internal controlling if necessary.The Investment policy adopted by the Board definesthe strategic allocation of each property type, tacticalranges and risk management principles concerningFRC’s investment holdings. The four external assetmanagers that manage the securities of the centraladministration on the basis of discretionary portfoliomanagement contracts were selected through acompetitive bidding process.The real estate property, which constituted 46 % ofall investment property at the time of closing theaccounts, is under FRC’s own management. TheInvestment Committee appointed by the Board and ledby the Secretary General supervises the implementationof investment activities. In international assistance,foreign exchange rate protection is not used becauseassistance decisions are made in bookkeeping currency.The long-term financing loans taken out by the Societydo not include exceptional financing terms, and tomanage interest risks a share of the borrowed capitalis protected through interest rate swaps to have a fixedinterest.From the risk management point of view, it is essentialthat the Finnish Red Cross maintains its reputationand that general trust in our action prevails. Other keyissues in risk management still include membershipdevelopment, forms of voluntary work and the numberof volunteers involved in the activities.Financial statusThe bookkeeping surplus of the central administrationwas 2.6 million euros. The surplus of the financialperiod was markedly affected by the capital gain of11.2 million euros received through the sale of aproperty in connection with the supplementary pensionarrangement. The financial statement also includes 2.1million euros of non-recurring expenses related to thesupplementary pension arrangement. Without nonrecurringitems, the operational result of the centraladministration would have shown a significant deficit.In terms of investments, the year 2011 was gloomy.The yield of investment activities excluding the nonrecurringcapital gain of property sold mainly relied onrents from properties.Without the non-recurring supplementary pensionexpenses, the development in the Society’s expenseshas been moderate. Without non-recurring items,the deficit of ordinary operations would have beenless than in the previous year. The Headquartersbought more external services than planned but theprocurement has either been necessary or well foundedin terms of the operations. Furthermore, there werealso corresponding non-recurring surpluses in thefinancial period that enabled their funding.Supplementary pension liability insuredThe Supplementary pension regulation of the FinnishRed Cross has defined how the Society supplementsthe pension benefits of persons covered by thescheme. The aim has been to provide employees withpension security corresponding to pension benefitsprovided by the state. The pension scheme was closedfrom new persons on 1 January 1993.The work to find the most practical way ofimplementing the supplementary pension scheme wasstarted by the Society already in 2009. The detailswere analysed and resolved by a working groupthat consisted of beneficiary, employer and expertrepresentatives.9

On the motion of the Board, the Council decided in itsmeeting on 12 May 2011 to insure the pension liabilityat the end of 2011 in a life insurance company selectedthrough a competitive bidding process.The pension liability accumulated by 1 January 2012amounting to 42.7 million euros (Blood Service MEUR31.9, HQ MEUR 5.6, districts MEUR 5.2) was transferredto the insurance company. In accordance with anagreement concluded between the Headquarters andFRC districts, the final expense entered in the districtbooks was only half of the pension liability. The HQfunded that to the districts with an interest-free loan asagreed on in the financing agreement.In previous years, the supplementary pension liabilitywas exceptionally entered solely in the books of thecentral administration, also as far as the liability of thedistricts was concerned. The remaining supplementarypension liability payable by the districts was nowentered in the central administration accounts as afinancial receivable, and entered as a correction toprevious financial periods in the district books as afinancial liability separated from equity.In 2011, the pension liability grew by 2 million euros,including the accumulation of pensions during 2011,raises due to index linkage and discounts given by theinsurance company. In the future, the insured benefitswill increase both as a result of raises given by theinsurance company and investment decisions made bythe insured persons themselves.In addition to the payment to clear the accumulatedpensions, the insurance decision also included separateraises to the supplementary pensions in 2013 and2014 for a total of 2.1 million euros, which wereentered as expenses in the financial statement of 2011.The tax treatment of FRC’s product sales has changedpartially in the financial period 2011. In accordance withthe guidelines received from the tax administration,the FRC has on its own initiative corrected a part ofits product sales VAT liable from the beginning of thefinancial period 2011, and in income taxation thecorresponding products sales have been reported onFRC’s own initiative as taxable trade already for thetax year 2010. The changed tax treatment of productsales does not have a major financial effect on FRC’sactivities.The financial position of the central administration asa whole is stable. The most relevant changes in thebalance sheet are related to insuring the supplementarypension liability. The Society took a credit institutionloan of 32 million euros to finance the supplementarypension arrangement, with the intention to pay it offby selling real estate in the future. Other main changesin the balance sheet are due to value changes ininvestment property.In 2012, the economy has had a positive start especiallyfrom the point of view of investments. At least atemporary solution has been found to the Greek debtrestructuring, and rate development in various assetscategories has in the first two months been positive.However, in terms of economic growth and developmentin investments, the year 2012 is still expected to beweak, with many uncertainties in the development.Reaching the operational and economic goals adoptedby the General Assembly requires, especially after thenegotiations held in the Headquarters in accordancewith the Act on Cooperation within Undertakings,that cooperation is intensified, operating practicesare reformed and operational priorities continuouslyreviewed.Districts and branches issuetheir own financial statementsThe Finnish Red Cross is an association under publiclaw, the activities of which are based on the Act andPresidential Decree on the Finnish Red Cross. The Decreespecifically identifies the districts and branches as unitswith legal capacity. Therefore they prepare separatefinancial statements. However, FRC’s institutions – theBlood Service, Kontti stores and Emergency youth shelters– are legally part of central administration. Their actionis included in the financial statements of the centraladministration.Income (1 000 euros)8000070000753156706270122600005000040000300002000010000021045 2327422695Blood Service Min. for ForeignAffairs subsidies166249131166653647 3163 3254Investments RAY subsidies Disaster ReliefFund1183310177 8162 98308224681760002999 30982217 2904 29642620 28822244 2768 3025 31732009 2010 2011Other income Other subsidies ProductmarketingState andmunicipalsubsidiesMembershipfees and otherdonations10

Expenditure (1 000 euros)800007000060000757846800972583500004000040184 4085337282300002000010000023362198071795653823711 383023442428 2337Blood Service Organization international Organization domestic Kontti chain Emergency youth shelters20092009 2010201020112011PersonnelA staff survey was conducted in March 2011. Theresponse rate in the Headquarters was 75 %. Thejob satisfaction of the staff had gone down fromthe previous survey. The management discussedthe findings and action to be taken to improvesatisfaction in several meetings. The findings werealso discussed in HQ teams. The Secretary Generalreviewed the findings and the planned actiontogether with staff members.The areas considered to need development mostwere wages, cooperation at all levels, hearing staffviews, readiness to change, clarification of the goalsand direction of the work, as well as induction. Thepoints the staff are most satisfied with are belongingto the organization, meaningful and motivating work,their opportunities to influence their work and theimplementation of equality.One of the actions taken as a result of the findingswas to reform the planning process to be basedon cooperation. Efforts were taken to clarify theemployees’ goals jointly and in the teams. Theperformance review system was also reformed for thispurpose. New guidelines were issued for bullying andharassment, and the web pages on personnel issueswere reformed both in structure and content.To clarify the roles of the management and linemanagers, the role descriptions of sector directorsand team heads were reviewed and discussedin a joint workshop of line managers and themanagement.Thousand eurosPersonsThe Headquarters percentage of sickness absences hasfallen significantly in the past years. It was only2.5 % in 2011. The number of employees at the HQhas decreased slightly from 2009 on. The turnoveramong permanent staff is also very low, less than 4 %.On one hand, extra cost incurred by staff changes areavoided but on the other, renewal does not take placethrough changes either.Salariesand feesSalaries and fees paid in Central administrationAdditionalcosts2011 2010 200934 621 627 35 001 534 33 053 74116 582 758 11 496 371 11 122 742* In 2011 social security costs increased due to additional pensionpayments.Employees of Central administration 2009-20112011 2010 2009Headquarters 156 172 174Blood Service 590 603 610Kontti stores 42 31 31Emergency youthshelter42 44 48Headquarters total 830 850 86311

Future viewsThe implementation of the Strategic Programmeadopted in Lahti in June 2011 has only just begun.The strategic aims and development areas adoptedby the General Assembly give support to prioritizingactivities, focusing on common duties and defining thedevelopment areas in jointly specified fields.The relevance of and need for voluntary activities aregrowing in Finnish society. People’s well-being andsafety in daily life lean on welfare and health servicesbut voluntary support and caring play an increasinglyimportant role. Voluntary activities and the tradition ofgetting together to help one’s neighbours representsuch community values that people want to identifythemselves with.The Red Cross offers an excellent opportunity foreveryone interested in humanitarian activities toparticipate in strengthening the sense of community.The organization offers opportunities for influencing fordifferent kinds of people who share the same values.Its volunteers and supporters expect stronger standsand advocacy from the Red Cross for the benefit ofvulnerable and needy people. Volunteers hope thattheir knowledge and experience of everyday needswould be more clearly visible in Red Cross statements.Expectations towards support and help provided byNGOs in all fields of society grow faster than theneeds can be responded to. The demand for shortterm,attractive and professionally supported voluntaryactivities grows, which challenges the structures andoperating practices of traditional NGOs. Voluntaryorganizations that are open, agile and offer multiprofessionalsupport will also in the future succeed inresponding to the needs of both the actors and thepeople in need.Technology creates new forms and networks ofvoluntary work, the novel opportunities of whichare hardly utilized by NGOs at all. The Red Cross hasgood chances of developing into a leading voluntaryorganization because it continues to have an extensivenetwork of local branches and activities for all agegroups. The harmonization of finance and supportfunctions in the entire organization will increaseefficiency while it also ensures that competenceand resources can be directed more at supportingvolunteers and branches.Traditional NGO activities are undergoing changes likethe rest of society is. They no longer attract people asthey used to but people want to participate in wellorganizedvolunteer activities. From the point of viewof the integrity and credibility of the Red Cross, it isimportant to attach the principles of good governanceto the Society’s administration at all its levels. Both theupcoming reform of FRC’s Statutes and development ofthe managerial system will take a stand on this issue.The ability of the Red Cross to help in accidents anddisasters at home and abroad is based on its stronglocal network and international cooperation. Thesecharacteristics make the Finnish Red Cross a leadinghumanitarian organization. Experience shows that weare able to respond quickly to local and regional needsand to requests from public authorities. Our aim is toincrease people’s ability to help on their own initiativeand to practice collaboration in case of disasters andaccidents.The annual Operation Hunger Day still continues to beFRC’s most significant national collection and also anexercise that strengthens the ability of the Red Crossto organize people for joint action. The Hunger Dayoffers experiences of helping and participation andstrengthens the Society’s own assistance resources.The special characteristic of the organization as anauxiliary to public authorities will also in the futurerequire strengthening Red Cross preparedness.Furthermore, the new administrative borders of rescue,social welfare and health authorities also challenge RedCross structures and its internal cooperation.A major question in international activities is how torespond to all needs with limited resources. The FinnishRed Cross has an effective and swiftly operating systemfor international aid. With the help of our DisasterRelief Fund, Logistics Centre and trained aid workerswe are able to help in disasters in different parts of theworld. Good partnerships especially with the Ministryfor Foreign Affairs and the European CommunityHumanitarian Office ECHO further improve our ability torespond.Assisting victims of long-term ‘silent’ disasters requiresactive fundraising and communication. In long-termdevelopment cooperation the Finnish Red Cross focuseson establishing partnerships with National Societiesthat are interested in building capacities in disasterpreparedness, local competence and health. Growingneeds and limited resources require ever strongerparticipation in the coordination of internationalaid as well as strengthening partnerships within theInternational Red Cross and Red Crescent Movement.Stable economy and fundraising are essential in termsof Red Cross activities. Supporters, members anddonors expect information about how the propertyhas been looked after and what impact the activitieshave had on people’s lives. The ability to respond toneeds requires that fundraising is strengthened andthe economy of the entire organization developed.From the point of view of the finances of the FinnishRed Cross, the trust of private persons in the RedCross as well as the partnerships with Finland’s SlotMachine Association RAY, Ministry for Foreign Affairs,other Ministries, the EU and corporations are vital.Finding new funding sources especially for domesticactivities requires internal cooperation and clarificationof programmes.12

Red Cross and environmentFinnish Red Cross action does not cause any moreenvironmental burden than typical office workorganizations, nor do its voluntary activities containsignificant environmental hazards. However, thecoordination and direction of a civic organization with aHeadquarters, 12 districts and over 500 local branchesdo require many joint meetings and travelling, andhence the burden caused by driving must be taken intoconsideration.The FRC does not have a separate environmentalprogramme but the Blood Service and Kontti chainobserve their own guidelines. The FRCBS follows thepractices of the pharmaceutical industry e.g. in handlingdisposable materials. The Kontti chain is a significantrecycler of household items such as furniture, dishesand sports equipment, and also recycles second-handclothes.The FRC is developing an extranet service for internalcommunication, which is expected to reduce themailing and printing of materials in the coming years.Furthermore, increasing video and Internet conferenceswill reduce the need for conference travelling.13

Red Cross helped vulnerable people in FinlandFriend visitor activities diversifiedIt is estimated that every fifth Finn suffers from loneliness,which was seen in the demand for friend visitor activities.The versatile friend activities of the Red Cross reachedpeople of different ages and from various origins whofelt lonely. In particular, friend services for young peopledeveloped in many municipalities.Friend visitor activities were visible especially on FriendshipDay in February through 160 events that focused attentionon loneliness and promoted the activities. Despite verylow temperatures, the joyful events reached many peoplethroughout the country. The visibility of Friendship Daywoke people’s interest in the activities, which was shownin the increasing numbers of friend visitor training courses.PersonsRed Cross reached thousands of informal carersDuring the year, thousands of informal carers werereached through targeted support activities. Newvolunteers also joined in to provide support.Group activities and recreation organized by volunteersas well as training were offered to informal carers.The activities were open to all caring for theirfamily members and loved ones. More effectivecommunication efforts were taken in order to also reachinformal carers outside municipal support systems.A new training package on everyday well-being waslaunched for informal carers in 2011.Students of social welfare and health were also offereda training package on informal caring and NGO activitiesin 2011. Cooperation with educational institutions gaveopportunities to increase young people’s knowledgeand skills in informal caring and interaction betweengenerations.14795079007850780077507700765076007550750074507400Volunteers in friend visitor activities7578774478812009 2010 2011Vulnerability initiatives gave joy and supportVarious initiatives to reduce vulnerability wereundertaken in different parts of Finland. Theinitiatives were designed to meet local needs, andlocal Red Cross branches put them into practice. Theinitiatives included e.g. recreational activities forimmigrants or elderly people, or support to youngpeople. Funds donated to the Disaster Relief Fundenabled the initiatives.Increased interest in primary care andpsychosocial supportThe need for primary care and psychosocial supporthas grown in society, and volunteers are needed induties related to them. In the course of the year, FRC’sprimary care and psychosocial support volunteersassisted in many fires and search and rescue situations.The interest of volunteers in primary care duties andcompetence was also seen in the basic courses inVoluntary Rescue Service. More courses and also moreexercises were organized than before.Young people were offered psychosocial support inconnection with accidents and other special situationson the web through young people’s crisis chat (www.tukinet.net). The crisis chat was opened twice in 2011:at the time of the earthquake and tsunami in Japan,and in connection with the Utoya shootings in Norway.The online crisis chat served on three nights on bothoccasions.The website offered a confidential and safe way ofinteraction. Support persons from FRC’s Emergencyyouth shelters helped the young online.PersonsPersons6005004003002001000180160140120100806040200Number of persons assisted by FRC branches anddistricts in sudden accidents in Finland773465004012009 2010 2011Volunteers involved in the activities1061071631262009 2010 2011Involved regularly Involved one time157

Voluntary Rescue Service alerts2302252202152102052001951901851801751701651601551501451401351301251201151101051009590858075706560555045403530252015105016671219214807772531072 11 221163722009 2010 2011Search of lost person Primary care (psychosocial first aid, fires, etc.) Traffic accidentWildf ire Other assistance Standby alert. No actionEnvironmental accidentDozens became interested in Voluntary RescueService searchesThe Voluntary Rescue Service gained extensive nationalmedia attention. At the end of the summer, a younggirl went missing in Pirkanmaa region and the policealerted the Voluntary Rescue Service early on tosearch her. The missing person was eventually founddrowned in a pond. The case got a lot of publicity andmany laypersons wanting to help the missing girl’sfamily joined the search. Dozens of them wanted tobe trained in searching and join the activities of theVoluntary Rescue Service.This kind of collaboration with a power distributioncompany was the first of its kind and got a lot ofpositive feedback.Public authorities gave the Voluntary Rescue Servicemore attention than before. Its activities andpreparedness were actively presented to authorities toensure that they would request for assistance from theService when needed.On Boxing Day, a violent storm swept across SouthernFinland and caused e.g. power cuts in Varsinais-Suomi, Satakunta and Southern Savo regions. In thearchipelago, Voluntary Rescue Service alert groupschecked the situation of senior people withoutelectricity. In Southern Savo, alert groups located powerline damages together with rescue authorities.300000Domestic relief25000020000024000155008000016000Euros15000088148136780100000134000500009281401029065204259400 02009 2010 2011Aid from FRC Branch fundsInitiatives to reduce vulnerability, Disaster Relief FundEmergency aid in Finland, Disaster Relief FundOther major accidents* Disaster Relief FundTsunami, Disaster Relief Fund* in 2011 Sello 2000e, Jokela 3940 e, Myyrmanni 20000 eThe Red Cross helped when a fire broke out in the Turku UniversityHospital in September. The FRC Logistics Centre despatched 220beds, 200 sleeping mats and 400 hundred blankets to theevacuees.Vesa-Matti Väärä15

Clothing aid in FinlandThe Red Cross delivered clothing aid to people in needin Finland through the Kontti chain. Clothing and otheritems were given e.g. to persons who had lost theirhomes in a fire or due to a mould problem.Finnish Red Cross in a majorpreparedness exerciseThe Red Cross participated in the Barents Rescue 2011exercise in Luleå, Sweden in September. The exercisetested e.g. the progress of alerts through the network ofpublic authorities and across borders, as well as responsecapacities where a disaster had hit. Public authorities andrescue and health care workers from Finland, Sweden,Norway and Russia took part in the exercise.Condom driving licence popularHIV/AIDS work reached hundreds of thousands ofyoung people through radio campaigns, and the webversion of the Red Cross condom driving licence testwas taken by over 30 000 young people. Some 100volunteers served in sexual health campaigns. The RedCross was involved in the summer rubber campaign andvolunteers took part in safe sex patrols at the airportand harbours.In addition, volunteers served in FRC’s Pluspoints andon the national telephone helpline. Pluspoints and thehelpline gave support and advice in HIV/AIDS relatedquestions. The number of new HIV infections in Finlandwas lower than before.The Finnish Red Cross participated in the exercisewith about 50 people and an evacuation hospital. Anevacuation hospital with a capacity for 20 people was setup at Luleå Kallax airport.The Hospital District of Helsinki Uusimaa was responsiblefor treating casualties during the evacuation flight in theexercise, and the Finnish Air Force for the flight.The topics of the exercise were of interest also to theMinistry of Social Affairs and Health, Ministry for ForeignAffairs, Ministry of Defence, Ministry of the Interior andregional rescue services.Volunteers guided young people in taking the condom drivinglicence test at Ilosaari rock festival.Alejandro LorenzoAndreas von WeissenbergOrganizing an evacuation flight was practised in the BarentsRescue 2011 exercise.Need for drug and alcohol volunteers grewThe fast rhythm of life and the pressures of especiallyyoung people’s working and student life were seen indrug and alcohol work. Many different kinds of dutieswere available for volunteers when some young peoplesought to intoxicants for relief. Many users that metthe volunteers were in desperate need of someone totalk to.At the end of the year, FRC’s drug and alcohol workhad 534 volunteers. Volunteers were in attendanceat summer festivals and visited e.g. schools talkingabout the dangers of drugs and alcohol and offeringdiscussion help. Seven basic training courses and threenational further training events were held. In addition,drug and alcohol training was given to first aid groups,friend visitors and informal carers.80007000600050004000300020004800Visits to Healthpoints61307464Almost 50 HealthpointsAgeing people were especially active in using the freeadvice and health services of FRC’s Healthpoints.In municipalities, Healthpoints complemented thehealth services by offering easily approachable healthadvice and group activities. Collaboration with publicauthorities was smooth, and in many locations FRC’sHealthpoint was a welcome partner. There were 48Healthpoints in 2011.100002009 2010 201116

Blood donors helped over 50 000 patientsDonating blood is an easy and popular way of helpinganother person in a concrete manner. In 2011, 154 000persons donated blood in Finland, and the number ofdonations was 269 000. The share of first-time donorswas 13 per cent, which is a good level from the point ofview of continuation among donors.Blood donations were adequate to meet the needsof patients and no serious blood shortages occurredduring the year. Blood components helped more than50 000 patients.The Finnish Red Cross Blood Service (FRCBS) continuedto reform the production model for blood products.Nighttime and weekend services available to hospitalswere strengthened, and earlier viral testing of donatedblood introduced. The reforms responded to theclients’ expectations and thus contributed to smoothertreatment of patients.The supply of stem cell grafts grew markedly in 2011.The FRCBS delivered a total of 134 grafts through itsBone Marrow Donor Registry. The activities were boostedby the international data system taken into use by theFRCBS, and the online connections it opened to registersin 14 countries. The FRCBS Bone Marrow Registryincludes over 20 000 donor candidates. The FRCBSinitiated a project to recruit new Registry members,especially young men, and to facilitate joining in.The new Cell Production Centre of the FRCBS wascompleted in the Kivihaka premises in Helsinki, andits testing began at the end of the year. The FRCBSalso participated in a biobank project collecting andprocessing tissue samples from the Helsinki UniversityHospital Haematology Clinic for future researchpurposes.274000273000272000271000270000269000268000267000266000Blood donations, total272811270913268734More employees in supported labourThe Red Cross is one of the most significant providersof supported labour in Finland. The FRC offered jobsin the Kontti stores or local branches. In 2011, theyemployed 1 610 people all over Finland.The Kontti store in Oulu tested a new employmentproject in which the employed person could completea professional qualification in commerce while working.The project was funded by the European Social Fund.The Steps in working life –project supported theemploying units with various trainings. The employedworkers and volunteer line managers were giventraining in mental health, project management andindustrial relations.6000005000004000002009 2010 2011436282Kontti customers47694350407630000020000010000002009 2010 2011FRCBS image bankMore than 150 000 volunteers donated blood.The Kontti stores employed 987 people in 2011.Sanna Räsänen17

Multicultural work attracted new volunteersMulticultural voluntary activities continued to grow.More volunteers joined in to develop multiculturalcommunities. Volunteers served as friends ofimmigrants to Finland, organized housing assistance,clubs and courses and ran international clubs.Cooperation with educational institutions in variousparts of Finland increased. Good experiences wereobtained by organizing basic courses in friend visitoractivities in Plain Language for students with immigrantbackgrounds and then guiding them to local branchactivities.Campaigning against racismAn increase in hate speech and racist phenomena wasshown in Finnish society and the daily lives of peoplewith different backgrounds. The Red Cross campaignedactively against racism and discrimination in March.Both local branches and districts organized antiracismevents, and some of them were organized incooperation with other actors. The number of eventswas about 100. FRC districts awarded diplomas toparties that had promoted equality.Due to changes in legislation and administration, theRed Cross was active in informing and advising localactors on the new guidelines. A significant change fromthe beginning of 2011 onwards was that the statepaid for the inbound travel of family members of quotarefugees only.The number of tracing requests has tripled in the pastfour years. A total of 385 tracing requests searching1 016 family members were processed. The number ofRed Cross messages delivered was 42.Advocacy for family reunificationIn advocacy, the main goal was to secure the familyreunification of refugees. The FRC prepared a statementon the issue to the Cabinet negotiations and organizeda discussion forum for key actors in the field. In theautumn the Red Cross prepared a memorandumtogether with other NGOs working with refugees andorganized a press briefing. In addition, a joint seminarwas held with refugee organizations on the EU divisionof responsibilities in the European asylum system.Influencing attitudes was also a part of multiculturalvoluntary activities. The special aim of the SPIRITinitiative funded by the European Social Fund for thepast three years was to influence attitudes and increasethe willingness of municipalities to receive refugees.The project also supported the development of localbranch activities to facilitate integration. The projectwas completed at the end of 2011.Reception of refugees and asylum seekerscontinuedThe number of asylum seekers continued to decrease.The FRC maintained 11 reception centres for adults anda few units for under-aged unaccompanied minors. Asa consequence of cuts made by the authorities, thenumber of beds in the centres was reduced and thePaimio unit closed down at the end of the year.The Headquarters coordinated the meeting of arrivingquota refugees at Helsinki-Vantaa Airport supported bya group of active volunteers. The Red Cross met 584quota refugees arriving to Finland.The Red Cross also arranged the travels of familymembers reunited with refugees living in Finland onthe basis of an agreement with the Finnish ImmigrationService. The number of family members entitled tostate compensation was 130.PersonsNo.800700600500400300200100070006000500040003000200010000Quota refugees received by the Finnish Red Cross724Asylum applications in Finland5910540 5842009 2010 2011401830862009 2010 201118

First aid volunteers helped in hundreds of eventsNew first aid groups were established in different partsof Finland in 2011, which told about an increasinginterest in first aid activities.The number of new volunteers trained in first aidattendance was 281. They were needed because ofthe high number of attendances especially in largercities. In the summer, first aid groups provided first aidservices in events and festivals all over Finland. TheEuropean Capital of Culture event in Turku generated 40new attendances.First aid groups were involved in 148 alert dutiesthrough the Voluntary Rescue Service.The Finnish Championships in first aid were organizedin connection with FRC’s General Assembly in Lahti. TheChampionships had categories for adults, youth, juniorsand emergency responders.4500400035003000First aid groups and volunteers in them320639683170In cooperation with Nokia, the Red Cross madeillustrated first aid instructions written and spokenin three languages for a free application that can bedownloaded to a smart phone. Together with HelsinkiMetropolia University of Applied Sciences, a campaignon the importance of washing hands was implemented.The outcome was an Internet application aimed atschool-going children.180001600014000120001000080006000400020000First aid attendances and persons assisted199813721155242836 25162009 2010 2011AttendancesPersons assisted1338425002000150010005000182 206 2042009 2010 2011First aid groupsVolunteers in groupsSki slope volunteers helped over 2 000 peopleVoluntary ski patrollers assisted a total of 2 274downhill skiers in 19 ski centres. In ski slopes, most ofthe injured are between 10 and 15 years of age. TheEmergency Response Centre was contacted in about300 cases, and most of the casualties were sent tomedical care by ambulance.First aid training in demand in companies andeducational institutionsRed Cross expertise in first aid was in high demandas shown in various forms of cooperation during theyear. The Red Cross worked together with NGOs,corporations and educational institutions.Niklas MeltioA project to register defibrillators in Finland waslaunched in cooperation with the Finnish HeartAssociation and Finnish Resuscitation Council. Theinitiative aims at increasing knowledge of basic lifesupport and availability of AEDs among citizens, healthcare professionals and public authorities. Inspiredby the cooperation, the Heart Association asked fortraining from the Red Cross. The FRC trained 60 HeartAssociation members.The new first aid programme designed for uppercomprehensive schools was tested in a few schools.The aim is to get the programme into all uppercomprehensive schools by 2014.Sami Metsäranta (right) and Jenna Terävä gave first aid to injured skiers inthe Messilä ski centre. Red Cross ski slope volunteers helped a total of2 000 downhill skiers.19

Participants in training of trainers (first aid and health)500496475450448425400375350325300293275260Persons25022520017522815012513813910088755025006641910 60 0 0Training course fortrainers: first aid andhealth educationRefresher training fortrainers of first aid andhealth educationFirst aid andemergency caresymposiumCPR-D training: Basiclife supportSafety pass trainingTraining course fortrainers: emergencyfirst aid2009 2010 2011Getting accustomed to new resuscitationguidelines in trainingIn first aid training, the focus was on introducing theresuscitation guidelines updated at the end of 2010.Basic life support and its teaching was included in thetraining of trainers in first aid and health education.From the beginning of 2011 on, the trainers are qualifiedto give training in basic life support (cardio-pulmonaryresuscitation and early defibrillation) both in basic andfurther training.The training materials for trainers were updated toinclude the new instructions. A new first aid coursematerial was produced for boaters.The Red Cross was involved in updating the firstaid section of the safety plan of many educationalinstitutions. Due to the updated resuscitation guidelines,a lot of work was done to check and edit articles andguidebooks.The 16th First aid and emergency care symposium wasorganized in Helsinki in the spring. The programmefocused on ensuring quality in resuscitation and onteaching skills in first aid training. Trainers in first aid andhealth education were offered opportunities for furthertraining in connection with the symposium.The number of participants in the Safety pass trainingaimed at companies was higher than before. Until theend of the year, the management of the Safety Passclients was a Headquarters responsibility.Antero AaltonenFRC’s first aid trainers knowhow to teach people to usea prompting defibrillator.20

Help to victims of storms and droughtIn international assistance, the year 2011 wascharacterized by many major natural disasters:earthquake and tsunami in Japan, monsoon rains in PDRKorea, earthquake in Turkey as well as floods in Pakistan,Cambodia, Thailand and the Philippines. In addition,the drought in Eastern Africa developed into a majorhumanitarian crisis in the summer.The year 2011 also showed how political turmoil canquickly lead to a humanitarian emergency. The socalledArab Spring in Northern Africa created unrestand violence, forced people to flee from their homesand increased the need for help. The Finnish Red Crossassisted people in Tunisia and Libya.In addition to disaster response, the Finnish Red Crosscontinued development cooperation, which accountedfor approximately a third of the international aid given.The focus was especially on improving the capacityof communities to respond to disasters and mitigatetheir consequences, as well as on preventing the mostcommon health problems.ASSISTANCE PROGRAMMESAsiaFinnish people donated over a million eurosto JapanIn March 2011, an earthquake shook the east coast ofJapan and raised a tsunami. One of the consequenceswas a nuclear power plant accident, which was themost serious in the world since Chernobyl. About15 840 people lost their lives in the disaster and 3 642were still missing at the end of the year.The Finnish Red Cross received considerablecontributions from private persons and companies.The assistance work of the Japanese Red Cross wassupported by more than one million euros.Humanitarian aid to monsoon rains in PDR KoreaProlonged monsoon rains caused floods that seriouslyaffected PDR Korea in August 2011. The Finnish RedCross supported the assistance and reconstructionefforts. The 18-month health care project in PDR Koreawas successfully completed.Floods troubled PakistanTorrential rain and floods hit Pakistan’s Sindh province.Relief items supplied by the Finnish Red Cross tolocal warehouses earlier in the spring enabled fastdistributions to people in need. The FRC continuedsupport to building the logistics capacity of the PakistanRed Crescent Society.Typhoons hit the PhilippinesIn October, devastating typhoons hit the Philippines.The Finnish Red Cross supported assistanceprogrammes with funds from the Disaster Relief Fund.Disaster preparedness in Asian countriesIn Asia, preparedness was built for reoccurringnatural hazards: in Nepal, the focus of the disasterpreparedness programme was on schools and localcommunities, in Cambodia and the Philippines onprovinces prone to floods and typhoons, and inMongolia on the coping of the nomads during the harshwinter. The Finnish Red Cross also supported disasterpreparedness in China.Tents to earthquake victims in TurkeyAn earthquake of the magnitude 7.2 on the Richterscale hit Eastern Turkey in October. The Finnish RedCross supported the assistance efforts by despatching500 winter family tents and 5 000 blankets to the site.Health and safety to Kyrgyzstan and TajikistanIn Central Asia, the disaster response capacities of theRed Crescent Societies of Tajikistan and Kyrgyzstan werestrengthened. The preparedness stocks of the NationalSocieties were supplemented and people’s assistancecapacities and coping strengthened with the help ofinformation and training. In Kyrgyzstan and Tajikistan,measures were also taken to prevent tuberculosis andHIV infections.Tsunami recovery programme completedThe seven-year tsunami assistance programme wascompleted at the end of the year. Since the tsunamiin 2004, the Finnish Red Cross has spent a totalof 31.6 million euros on assistance activities. TheMinistry for Foreign Affairs of Finland funded theprogramme with 4.5 million euros and the Ministry ofthe Interior with 0.2 million.The main target of FRC’s tsunami assistance wasSri Lanka. Hospitals, residential buildings, watersystems and over a thousand compost latrines wereconstructed in different parts of eastern Sri Lankato replace the destroyed ones. The last hospitalconstructed was completed at the end of the year.In Thailand, the Finnish Red Cross together with itsBlood Service developed the blood service system.In addition, the FRC developed sea rescue activitiesin cooperation with the Swedish and Norwegian RedCross Societies.Smaller financial contributions were given toassistance programmes in Myanmar, the Maldives,Indonesia and Singapore.Immediately after the disaster, the Finnish Red Crosswas also involved in the searching and evacuation ofFinnish people and in supporting the family membersof the victims. The FRC funded a peer supportprogramme organized for the families in 2005–2007.The amount spent on tsunami relief in Finland was1.6 million euros.21

AfricaHelp to people fleeing unrest in TunisiaUnrest in Northern Africa in the spring causedhumanitarian needs to which the FRC responded bysending shelter materials and delegates, who worked ina temporary camp set up on the border between Libyaand Tunisia. In cooperation with the International RedCross and Red Crescent Movement and the Tunisian RedCrescent, the FRC helped people fleeing from Libya toget shelter and food and to contact their families.Dozens of Finnish delegates specialized in emergencyshelter and health care were involved in internationalRed Cross operations during the spring and summer.Houses to children in RwandaThe Finnish Red Cross helped children left orphanafter the genocide in Rwanda to cope in their dailylives without their parents. The FRC has funded theconstruction of 75 houses to vulnerable families. Thelast houses were completed.Emergency assistance to Côte d’IvoireThousands of people fled their homes due to unrest inCôte d’Ivoire at the end of 2010. The Finnish Red Crossresponded fast and sent supplementary food rationpackages to the region.Adjusting to climate change in Malawiand MozambiqueThe capacities to respond to natural phenomenacaused by climate change were improved in Malawiand Mozambique. The expert bodies involved werethe Finnish Meteorological Institute and Red Cross/RedCrescent Climate Centre. In Mozambique and Swaziland,work was also done to improve the food security andhealth of HIV infected people.Rami SyedThe Finnish Red Cross helped people fleeing unrest in a camp setup on the border between Libya and Tunisia.New National Society to South SudanSouth Sudan became independent in July, and a newNational Red Cross Society was established there.Emergency relief supplies were sent to the countryand channelled to the areas suffering most, such asthe Jonglei province affected by violence.Drought in Eastern AfricaThe Horn of Africa suffered from one of the worst dryspells in decades. There were serious food shortagesespecially in Somalia. The Finnish Red Cross procuredblankets, tarpaulins, kitchen sets, soap and watercontainers to 11 400 internally displaced people.People in Somalia were also affected by conflict, andmany fled to Kenya and Ethiopia. The FRC supportedKenya Red Cross action at a new refugee camp inKenya. In addition, the FRC sent health clinic suppliesand medicine as well as an experienced team ofprofessionals to train local workers.In the summer, the Finnish Red Cross launched anappeal for Eastern Africa, which raised about 800 000euros.Programmes to improve health, sanitation and accessto clean water were continued in Burundi, South Sudan,Ethiopia, Somalia and Kenya. Health programmes inEastern Africa were also supported through the Chainreaction cycling campaign in the summer.Help to Kenyan patients with burnsFinnish special expertise was utilized in Septemberwhen six experts in the treatment of burns from theHelsinki University Hospital travelled to the KenyattaNational Hospital in Nairobi to help victims of a gaspipe explosion in a slum.A health clinic was sent to Kenya. Water was also distributed todrought victims.Jonathan Kalan22

AmericasHelp to fighting choleraTo assist in fighting a cholera epidemic in Haiti and theDominican Republic, the Finnish Red Cross providedsupplies to cholera treatment centres and sent hygieneproducts, medicine and delegates to the area.More than 70 000 patients were treated and almost80 000 adults and children were vaccinated in the fieldhospital in Carrefour in 2010–2011 in cooperation withthe German and Haiti Red Cross Societies. A transfer toimplementing a community-based health programme inSaut D’Eau was made in the autumn.Disaster preparedness in the CaribbeanCommunity level disaster preparedness was improvedin Trinidad and Tobago and El Salvador. In addition, theFinnish Red Cross supported the coordination of assistanceefforts when a hurricane hit El Salvador in October.Well-being to mothers and children andHIV work for young peopleIn Honduras, some 15 000 people were assisted toensure the health of mothers and children in ruralcommunities. Traditional birth attendants were alsotrained. Red Cross youth volunteers supported riskgroups and participated in health activities.PersonnelDelegates were sent to work both in developmentcooperation and disaster response. The number ofcontracts was 190. Delegates worked in bilateralprogrammes, and in duties of both the InternationalFederation of Red Cross and Red Crescent Societies andInternational Committee of the Red Cross. Twenty trainingevents were organized for FRC’s personnel reserve members.Ministry for Foreign affairs and EU most significantfunding partners of FRC’s international aidThe Finnish Red Cross is a major international humanitarianactor. It is among the ten largest actors within the InternationalFederation of Red Cross and Red Crescent Societies, and animportant partner of the International Committee of the RedCross (ICRC).The extent of FRC’s disaster response and developmentcooperation is based on partnership contracts with the Ministryfor Foreign Affairs of Finland and the EU’s European CommunityHumanitarian Office ECHO. The Ministry has been FRC’s keypartner since the 1960s, and cooperation with ECHO started in1995.In 2011, the Ministry for Foreign Affairs channelled 16.2 millioneuros to Red Cross humanitarian assistance and 7.1 millioneuros to development cooperation through the FRC. EU andECHO funding for humanitarian assistance totalled 1.1 millioneuros and for development programmes 0.9 million euros.Forest fire preparedness in BoliviaAbout 1 500 people and representatives of publicauthorities were reached in regions with forest firehazards. They were assisted in preparing for disasters.Support was also provided to repair damages caused byflooding at the beginning of the year.Support and protection in floods and unrestin ColumbiaMobile health clinics provided health care in Columbia.Support was also given to protect victims of internalconflicts.MEUR16,014,012,010,08,06,04,02,00,07.6Disaster response14.913.613.08.56.52.1 2.0 1.4Cash Material Services (Personnel)2009 2010 2011Making young people’s voice heardin Latin AmericaThe Finnish Red Cross supported a regional youthprogramme aimed at involving young people in actionplanning. The Red Cross Societies in the regionencouraged young people to join in activities reducingviolence and improving road safety.Relief supplies and clothing aidThe Red Cross received a lot of clothing donationsdirectly to the Logistics Centre in Tampere. Clothing wasalso supplied through the Kontti chain. The total amountof second-hand clothing received was 160 000 kilos.MEUR25,00020,00015,00010,0005,0000,000Funding of international assistance22.695 23.27421.04514.18012.52510.4425.8122.042 2.015Finnish Red Cross Finnish Government European Union2009 2010 2011International assistanceThe largest consignments of clothing were despatchedto Mongolia. Clothing, shoes and blankets were alsodespatched to Tajikistan, Sierra Leone and Burundi. Fiveclothing consignments containing 711 514 items weredespatched to four countries. The consignments alsoincluded shoes, knitted hats, mittens and quilts.MEUR302520151026.03212.88524.37515.00722.76112.970FRC’s ERU unit preparedness included a referral hospital,surgical hospital, evacuation hospital, three healthclinics, as well as a logistics, relief and IT & Telecom unit.A health clinic was sent to refugee camps in Kenya.502009 2010 2011Disaster response Development cooperation23

Helping in focus during the Year of VolunteeringThe year 2011 was the European Year of Volunteering.Volunteering was brought into focus also in the RedCross. At the same time, efforts were made attractmore volunteers to the activities.Materials were produced to support local branches, andthey were encouraged to organize open-door events toenable people interested in Red Cross activities to findtheir own way of helping. The ‘Good Day’ campaignwas implemented in the branches in the spring.New volunteers through the InternetA form to register as a volunteer was introduced on theweb at the beginning of the year. During 2011,1 300 new volunteers joined in through this channel.The Red Cross was also involved in a joint portalof NGOs (tuntitili.fi), through which 120 peopleapproached the Red Cross to become volunteers.The development of the RedNet intranet continued.The key idea of RedNet is to create a channel dedicatedto volunteers for finding information they need. In thevolunteer web, volunteers, branches and districts canpublish news and inform about courses and volunteerduties. Although still in its testing phase, about tenpeople a day created an account in RedNet at the endof the year.General Assembly gathered 1 400 people in LahtiThe General Assembly brought almost 1 400 activeRed Cross people from different parts of Finland toLahti in June. Mr Erkki Liikanen was elected Presidentfor a second term. The Assembly adopted a StrategicProgramme for the Finnish Red Cross for the years2011–2014. The Programme emphasizes thedevelopment of youth activities. The General Assemblyalso adopted changes in FRC’s distinctions.The General Assembly decided to dedicate the year2012 to young people in the whole Society. The aim isto recruit more young volunteers in the activities.More than 200 volunteers participated in a special eventin Lahti to update one’s CPR skills.Harjavalta branch awardedA Volunteer Gala was organized for Finnish Red Crossvolunteers at the Congress and Exhibition CentreJyväskylän Paviljonki at the end of the year. The numberof participants was 766.In addition, the Board of the Finnish Red Cross gavea special award to Harjavalta branch for its longtermcommitment to support the growth of youngvolunteers. Commendations were also given toJärvenpää and Nokia branches for similar work.Promos of the Year awarded in the Volunteer Gala• Promo of the Year Sanna Tuorila, Oulu branch• Promo of the Year in first aid Jessi Vuorinen,Aurajoki branch• Promo of the Year in multicultural activitiesMaria Pikkarainen, Ruissalo branch• Youth Promo of the Year Inka Poikela, Kiiminki branch• Promo of the Year in social servicesMarjo Oksman-Isoaho, Keski-Espoo branch• Promo of the Year in health and well-beingTerttu Miettinen, Juankoski branch• Promo of the Year in preparedness Taina Heiskanen,Porvoo branchAppeals in favour of volunteeringand first aid skillsOn the initiative of the Finnish Red Cross, an appeal toinclude volunteering into school curricula was given toMinister of Education Henna Virkkunen together with15 other NGOs.At the turn of the year 2010–2011 the Finnish RedCross together with a group pf NGOs prepared anappeal to the Minister of Education and National Boardof Education to include volunteering into the curriculaof comprehensive schools, upper 6th form colleges andvocational education.Type of membership0,1 %13,6 %2,5 %Annual memberYouth memberThe Finnish Red Cross participated in the work of agroup coordinated by Alliance, a cooperation body ofNGOs working in the European Union countries. Thegroup discussed goals for volunteering and publisheda volunteering policy that aims at improving thepreconditions for volunteering in EU countries and atharmonizing practices.6,1 %6,0 %71,7 %Family member adultFamily member youthLife memberHonorary memberChanges in the Distinctions guidelineThe General Assembly took a decision to amendFRC’s Distinctions guideline. Individual members maynow propose persons to be awarded, and badgesand medals can only be granted to FRC members. Theformer Participation badge is now an Activity badgeand a new Gold medal of merit was introduced.24

Red Cross concerned about young people’s lonelinessYoung people’s loneliness has become one of themost common problems in our time – and according toresearch, loneliness is in fact the most common reasonfor exclusion from society. Young people’s lonelinesswas seen especially at Emergency youth shelters. Manyyoung persons also suffered from bullying, which raisedthe threshold to become involved in hobbies.To respond to the problem, Emergency youth sheltersestablished different kinds of groups, such as art, gymand girl groups. The groups facilitated a natural creationof social contacts between the young.Friend visitor activities for the young also developed inmany municipalities. FRC’s Emergency youth sheltersand NGOs involved in the Common ResponsibilityCampaign of the Finnish Lutheran Church cooperatedto launch friend service initiatives for the young inHelsinki, Oulu and Kuopio. The new initiatives reachedlonely young people who were offered friends fromamong trained young people to share time and dothings together with.Support to the young from Emergencyyouth sheltersFinnish Red Cross Emergency youth shelters helpedyoung people and their families in Espoo, Helsinki,Tampere, Turku and Vantaa. The shelters aim at givingsupport in problem situations as early as possible andto prevent young people’s social exclusion.At the shelters, discussion help was provided for theyoung and if necessary, for their families. In addition,the young could stay overnight in a crisis or problemsituation. Approximately half of the young came to theshelter because they had family-related conflicts athome. Many young people had difficulties in managingtheir lives and suffered from mental health problemsand loneliness.Positive feedback to Reddie Kids clubsThe Reddie Kids clubs aimed at juniors (7–12-yearolds)offered an opportunity to learn e.g. first aid skills,tolerance and multicultural values through play.The number of Reddie Kids clubs grew and the clubmodel received an enormous amount of positivefeedback both from FRC’s volunteers and the children’sparents.Local branches and districts organized camps for juniorsunder different themes and for different target groups.The young learned first aid skills and got to know RedCross international activities while having fun. Thevolunteer organizers and camp instructors were trainedin running camp activities.Educational aims for the Red CrossIn addition to offering young people activities, theFRC considered that it has an important role inyoung people’s growing up. Educational aims weretherefore prepared for the activities.First aid to upper comprehensive schoolsFirst aid activities were offered to the young moreactively, and first aid learning materials were offered toschools.The FRC has designed a first aid programme aimedespecially at 7th graders in upper comprehensiveschools. The programme was piloted in many schools indifferent parts of Finland with the intention to create anational model in 2012.In addition to the shelter personnel, a total of 236volunteers helped the young at the shelters. Thenumber of volunteers grew and their duties becamemore diverse. Volunteers served at the shelters in theevenings and at night. They were also actively involvedin group or friend activities, as support persons oronline helpers in Tukinet on the web.Young people in Emergency shelters820800807780775Persons760740720700680660719More volunteers joined young people’s friend visitor activities.Irene Lehto (right) and Emma Koivuranta are volunteers in an Oulubranch project.Vesa Ranta2009 2010 201125

Collections organized at schoolsSchools were actively involved in many FRC campaigns.As in previous years, schools and educationalinstitutions were an integral part of Operation HungerDay. Schools organized collections both on their owninitiative and together with local branches. In additionto actively contributing to the fundraising effort, HungerDay is also a channel for giving global education to thestudents.280270Branches involved in school cooperation271A lot of materials for different grades are available onthe FRC website for schools. Another significant formof fundraising at schools is the Operation Day’s Workcampaign. The schools selected either the Emergencyyouth shelters or Disaster Relief Fund as their target.More than 40 schools participated in the campaign ofthe Operation Day’s Work Finland.Four youth delegatesto international assignmentsInternational youth activities aim at increasing youngpeople’s international interaction. The activities werefunded by a contribution from the Folke BernadotteMemorial Fund.2602502402302202492392009 2010 2011The sixth youth delegate training course was organizedin 2011. The number of young volunteer participantswas 30. Youth delegates work in internationalassignments and also give a valuable contributionto volunteer activities in Finland e.g. as Red Crossambassadors and in collections. Four youth delegatesworked abroad in 2011. In addition, a Nepalese youthdelegate worked in Helsinki Uusimaa district.Humanitarian law interested young peopleVoluntary activities in international humanitarian law(IHL) grew and became more diverse.Messukylä branch IHL volunteers implemented a 12-hour IHL role-play in Tampere in April. The role-play wasvery successful and got a lot of positive feedback.In September, IHL volunteers from Suomenlinna branchorganized a seminar titled Rules of War – media, powerand responsibility in cooperation with the Union ofJournalists in Finland and the Helsinki University ErikCastrén Institute of International Law and Human Rights.The seminar discussed the role of the media and politicsin implementing global justice. The seminar had about180 participants.A board game Even wars have rules was developed for IHLvolunteers and educational institutions. The game wasdistributed to local branches and institutions.Niklas MeltioVolunteers from Messukylä branch organized a successful role play in international humanitarian law.26

111Year of Volunteering visible in communication nation-wideThe recruitment of volunteers was encouraged inconnection with the main campaigns, the FriendshipDay, anti-racism week, Red Cross week and HungerDay. The relevance of the web and social media grewin recruitment, and e.g. more young people joined inthrough them as new friend visitors and fundraisers thanbefore.Recruitment was supported by other media visibility.The media were interested in new activity forms suchas youth friend services, new first aid groups and faceto-facefundraisers. National publicity increased forexample on Hunger Day, and the number of stories grewespecially in Oulu and Häme districts. First aid, bothinstructions and attendance at events, raised a lot ofinterest. Also Emergency youth shelters, Kontti storesand the Blood Service gained constant visibility.In international issues, the greatest attention was givento major disasters, such as the nuclear accident in Japan,hunger in Eastern Africa, the Arab Spring and floodsin Pakistan. The Eastern Africa hunger was coveredextensively from the beginning of August until theHunger Day campaign in September. On Hunger Day,global hunger was discussed both from the point of viewof emergency response and food production. Mr AbbasGullet, Secretary General of Kenya Red Cross Society,visited Finland then.Many other means were used to advocate forvolunteering. A series of stories about volunteers waspublished on the website. The FRC magazine and internalinformation bulletin encouraged FRC actives to act andinfluence. Volunteering was presented, among others,at the World Village Festival in Helsinki, the Safety andSecurity Fair and the European Commission’s Volunteeringevent.The FRC participated in a seminar at the SuomiAreenapublic debate forum in Pori in July dealing with Finlandsplitting into two and how volunteers can help in the crisisof the welfare state. The same topic was discussed inmany events during the year.During Red Cross week, an appeal was given to theMinister of Education and articles published in provincialnewspapers to include volunteering in school curricula.In an opinion poll of the FRC magazine at the time of anelection in Finland, all parties were in principle in favourof the initiative of the 15 NGOs.The reform of FRC’s web pages made progress. The newnational website was presented in the General Assembly inJune. The setting up of the new volunteer website RedNetwas started in the autumn. The reform of the Englishpages was moved to 2012. The reform aims at a clear,up-to-date and technologically user-friendly website.avunhjälpensSUOMEN PUNAISEN RISTIN JÄSENLEHTI, FINLANDS RÖDA KORS MEDLEMSTIDNINGmaailma3/2011världAPUA! 42011Katastrofirahasto tiedottaaLUPA AUTTAARÄTT ATT HJÄLPANÄLKÄPÄIVÄ HUNGERDAGEN 15.–17.9.tehdään yhdessä 2011tehdään yhdessä 2011TÄSSÄ JA NYTValtakunnalliset sivutJärjestötiedote 4/201118 YLEISKOKOUSVALLOITTI LAHDEN25 KONTTITULI TURKUUN36 NUORISOPAKOMATKALLAavun maailma hjälpens värld 1tänäänonhyvä päivä auttaa!TÄNÄÄN ONHYVÄ PÄIVÄ AUTTAA!Suomen Punainen Risti kampanjoi vuonna 2011 avustustyöhönsä vapaaehtoisiaja varoja Tänään on hyvä päivä -teemalla. Esittelemme näi läsivui la tärkeimmät kampanjamme. Lisätietoa: punainenristi.fi/koulusivut.Ystävänpäivä 14.2. Ystävyydestä iloa . ......... .. 2Rasisminvastainen viikko 21.–27.3. Rasismia vastaan . . .. 3Punaisen Ristin v ikko 2.–8.5. Löydä oma tapasi auttaa ........ . 4Päivätyökeräys Tukea maailman ja kotimaan nuorille ...... .. . 5Operaatio Nälkäpäivä 15.–17.9. Apua kauas ja lähe le . .... .. 6Maailman aids-päivä 1.12. Tartuntoja ja ennakkoluuloja päin ...... .. 7Niklas MeltioJohanna UjainenThe Finnish Red Cross spread information about its work on the Internet and through various publications and brochures.27

Donors contributed to helping at home and abroadThe Finnish Red Cross raised funds both to its DisasterRelief Fund and for domestic activities. The DisasterRelief Fund accumulated funds through regular monthlydonations, emergency collections, Operation HungerDay, wills, and other donations. In addition, 25 % ofthe Kontti stores’ yield was transferred to the DisasterRelief Fund.The most significant emergency fundraising effortwas launched in the summer to assist drought victimsin Eastern Africa. While no collection was organizedafter the Japan earthquake, nearly a million euros wasdonated to help Japan.The cornerstones of domestic fundraising are monthlydonors, other donors and donations received throughwills and legacies. Fundraising for domestic purposessupported activities in Finland, such as first aid,Healthpoint, friend visitor activities and Emergencyyouth shelters.The Good Day campaign provided an opportunity tosupport domestic activities. The Good Day campaignencourages local branches to raise funds also onoccasions other than domestic events and campaigns.In 2011, the targets were friend activities andHealthpoints.Number of monthly donors grewThe Red Cross actively recruited new monthly donorswith the help of face-to-face fundraisers. They strolledin the streets and from door to door telling about theRed Cross and opportunities to donate. As a result ofactive campaigning, the number of monthly donorsgrew. About half of the new monthly donations weredirected at supporting domestic activities and the otherhalf to the Disaster Relief Fund.In addition to the Main Partners, the Finnish Red Crosshad Corporate Supporter partnerships, as well as ProjectPartners supporting a specific campaign or project.The forms of corporate cooperation were diverse. Theyincluded direct donations, product sales, employeeinvolvement and various joint campaigns.The role of corporations was significant especiallyin disaster collections. For example, corporationsdonated considerable sums through the Finnish RedCross to help tsunami victims in Japan. Corporationswith business activities or partners in a disaster areadonated to disaster collections particularly often.Corporate partners show an increasing interest ininvolving their employees in voluntary Red Crossactivities. Corporations were offered pre-designedmodels for action supporting the Red Cross andopportunities for corporate employees to participatedirectly in local branch activity groups. Somecorporations considered the pro bono work particularlymeaningful also for themselves.Christmas collectionThe Christmas collection for disadvantaged families withchildren in Finland was organized already for the 15thtime. The yield broke a new record again with approx.1 172 000 euros. There was a rise especially the numberof companies participating.The number of gift vouchers of the value of 70 eurosdistributed to disadvantaged families in Finland was15 000. The campaign was organized by theMannerheim League for Child Welfare and Finnish RedCross in collaboration with Yle Morning TV, Yle RadioFinland, Yle Radio Vega and Kesko.Corporations involved in campaignsand disaster collectionsThe main corporate partnerships between the FinnishRed Cross and S Group, Tapiola Group and Otava Mediacontinued. Tapiola Group’s special target is friend visitoractivities and S Group’s support focuses on membershiprecruitment.Red Cross week and Friendship Day campaigning wasundertaken with support from the Main Partners.Joint events and happenings were organized in manymunicipalities with support from S Group and TapiolaGroup. S Group was involved in membership recruitmentduring Red Cross week and in Operation Hunger Dayevents. Tapiola Group supported the organization of160 local Joy from friendship -events in different partsof Finland.Elina Kirssi offered warm drinks at Helsinki railway station at thelaunch of the Christmas campaign.Anna Vuorinen28

Operation Hunger DayThe largest annual fundraising effort, Operation HungerDay, was organized for the 31st time 15–17 September2011. Its proceeds reached 2.4 million euros. To markthe Year of Volunteering, the role of volunteering wasraised into focus with the theme ‘Licence to help’. Thetheme emphasized that everyone is permitted to helpand join in the chain of helping. Some 20 000 peoplewilling to help carried the collection box on Hunger Day.Young people were especially eager. Operation HungerDay also serves as a preparedness exercise for the FRC.MEURMEUR2,702,602,502,402,302,202,1014,0012,0010,008,006,004,002,000,002,30Operation Hunger Day2,642,362009 2010 2011Disaster Relief Fund: proceeds through collectionsand other donations6,8211,8310,182009 2010 2011Furthermore, Accenture provides support to Emergencyyouth shelters. They were also supported by CanonEurope through a European partnership and by CanonFinland in Finland. Many companies supported the RedCross by donations or royalty shares of their productssold.In 2011, the Red Cross got many new Project Partners.For example Finnair began to offer the opportunity todonate flight bonus points to the Disaster Relief Fund.A clear continuing trend in corporate cooperationwas the willingness of corporations to involve theiremployees and customers in projects. The concretenessof the target and communicating to stakeholders wereincreasingly important.Corporate good deedsFrom December 2011 on, corporations were offeredgood deeds. They were donations to three alternativetargets: a health educator’s bicycle, a place in theEmergency shelter and a piece of a field hospital. Inpractice, the good deeds are immaterial gifts in whichthe donor earmarks the donation for a specific purpose.The selling of good deeds started slowly, but it willbe continued throughout 2012. At Christmastime,there seemed to be more interest among corporationsin making more traditional Christmas donations andparticipating in the Christmas campaign.Good deeds were also offered to private persons.Product sales to support domestic activitiesFunds were raised for domestic activities through themeans of remunerative fundraising, i.e. through productsales, direct mailing of lottery tickets and Christmascalendars as well as Bumerang key services. For many,Christmas cards and lottery have turned into a regularway of supporting our action. Volunteer activitiesin Finland – training of volunteers, their coping andcontinuation of the activities – are dear to many of oursupporters’ heart.New corporate partnersThe Corporate Supporter agreement with Accenturealso continued. The collaboration develops new formsof corporate cooperation for the Red Cross, enablingAccenture employees to be involved in various FRCvolunteer duties and at the same time also to maketheir professional skills available. Volunteers fromAccenture shared their competence with the RedCross in many ways, e.g. by supporting the strategydevelopment of the Kontti chain and the developmentof Emergency youth shelter activities as well asparticipating in Operation Hunger Day.30 %Distribution of gross yield by product group10 %8 %20 %32 %LotteryGraphic productsSafety productsFirst aid productsOrganizationalproducts29

FINNISH RED CROSSCentral administrationIncome statement1.1.-31.12.2011 1.1.-31.12.2010ORDINARY OPERATIONSIncome 111 452 485,22 108 438 405,45ExpensesPersonnel expenses -51 204 385,23 -46 497 906,26Depreciation -1 648 479,33 -1 910 519,55Other expenses -81 414 432,87 -81 036 392,58Deficit of ordinary operations -22 814 812,21 -21 006 412,94FUNDRAISINGDonations, Disaster Relief Fund 10 177 087,85 11 833 087,09Membership fees 432 711,50 429 871,00Other income 5 217 752,36 5 153 805,93Collection expenses, Disaster Relief Fund -1 153 496,71 -998 916,76Other expenses -3 029 626,08 -3 066 555,76Deficit -11 170 383,29 -7 655 121,44INVESTMENTS AND FINANCING ACTIVITIESIncome 16 664 761,10 16 624 968,32Expenses -3 760 051,48 -2 959 585,83Surplus 1 734 326,33 6 010 261,05SELF-FINANCING ITEMSIncome 134 851,77 1 645 338,52Expenses -134 851,77 -1 645 338,52SUBSIDIES 371 000,00 412 000,00RESULT FOR THE FINANCIAL PERIOD 2 105 326,33 6 422 261,05TRANSFER TO/FROM DISASTER RELIEF FUND 465 137,99 1 429 153,92DEFICIT/SURPLUS FOR THE FINANCIAL PERIOD 2 570 464,32 7 851 414,9730

FINNISH RED CROSSCentral administrationBalance SheetA S S E T S31.12.2011 31.12.2010NON-CURRENT ASSETSIntangible assetsIntangible rights 1 777 987,72 2 150 873,03Tangible assetsReal estate (land) 84 093,96 84 093,96Real estate (buildings) 2 952 510,42 3 072 344,94Machinery and equipment 1 783 181,60 1 563 724,29Advance payments and other incomplete procuring 1 952 326,97 671 943,51InvestmentsReal estate (land) 954 112,28 914 820,48Real estate (buildings) 871 782,07 2 014 655,74Other stocks and shares 77 576 868,91 85 903 058,81SELF-FINANCING FUNDSSecurities 3 822 325,46 4 011 255,65Bank receivables 5 773,32 3 828 098,78 84 261,97 4 095 517,62CURRENT ASSETSStocksGoods 9 610 121,55 9 471 962,96DebtorsLong-termOther debtors 2 326 604,33 2 523 874,00CurrentTrade debtors from FRC districts 1 071 793,84 777 046,21Trade debtors 6 764 452,71 5 911 400,17Loans receivable from FRC districts 20 625,00 20 625,00Loans receivable 31 071,03 31 063,85Other debtors 3 749 705,16 2 675 349,59Prepayments and accrued income 3 646 212,40 15 283 860,14 3 797 341,67 13 212 826,49Financial instruments 7 552 787,73 25 884,02Cash in hand and at banks 7 004 091,82 17 917 600,48T O T A L A S S E T S 133 558 428,28 143 623 180,33E Q U I T Y A N D L I A B I L I T I E SCAPITAL AND RESERVESSelf-financing funds 3 828 098,78 4 095 517,62Blood Service Fund 23 546 309,70 23 546 309,70Disaster Relief Fund 13 102 861,05 13 567 999,04Market Value Fund -1 714 027,70 2 853 965,15Retained earnings 31 245 531,47 23 394 116,50Profit/loss for the financial period 2 570 464,32 33 815 995,79 7 851 414,97 31 245 531,47LIABILITIESLong-term creditorsAdditional pension liability 0,00 40 688 000,00Other loans 1 068 375,00 0,00Loans from credit institutions 35 600 000,00 4 600 000,00Current creditorsLoans from credit institutions 1 000 000,00 1 100 000,00Advances received 3 643 358,03 3 566 709,54Trade creditors to FRC districts 293 463,13 126 229,48Trade creditors 5 922 059,73 5 787 421,57Other creditors 3 198 483,37 3 316 394,84Accruals and deferred income 10 253 451,40 24 310 815,66 9 129 101,92 23 025 857,35T O T A L E Q U I T Y A N D L I A B I L I T I E S 133 558 428,28 143 623 180,3331

Auditor’s ReportTo the Council of the Finnish Red CrossWe have audited the accounting records, the financial statements, the report of the Board, and theadministration of the public corporation Finnish Red Cross for the financial period 1.1. – 31.12.2011. Thefinancial statements comprise the balance sheet, the income statement and notes to the financial statements.Responsibility of the Board and the Secretary GeneralThe Board and the Secretary General are responsible for the preparation of the financial statements and theReport of the Board that give a true and fair view in accordance with the laws and regulations governing thepreparation of the financial statements and the report of the Board in Finland. The Board and the SecretaryGeneral are responsible for the appropriate arrangement of the control of the accounts and finances of theFinnish Red Cross.Auditor’s ResponsibilityOur responsibility is to express an opinion on the financial statements and on the report of the Board based onour audit. The Auditing Act requires that we comply with the requirements of professional ethics. We conductedour audit in accordance with good auditing practice in Finland. Good auditing practice requires that we plan andperform the audit to obtain reasonable assurance about whether the financial statements or the report of theBoard are free from material misstatement, and whether the members of the Board and the Secretary Generalare guilty of an act or negligence which may result in liability in damages towards the association or haveviolated the rules of the Associations Act and or the statutes of the Finnish Red Cross.An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in thefinancial statements and the report of the Board. The procedures selected depend on the auditor’s judgement,including the assessment of the risks of material misstatement, whether due to fraud or error. In making thoserisk assessments, the auditor considers internal control relevant to the association’s preparation of financialstatements and report of the Board that give a true and fair view in order to design audit procedures that areappropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of theinternal control of the Finnish Red Cross. An audit also includes evaluating the appropriateness of accountingpolicies used and the reasonableness of accounting estimates made by management, as well as evaluating theoverall presentation of the financial statements and the report of the Board.We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for ouraudit opinion.OpinionIn our opinion, the financial statements and the report of the Board give a true and fair view of the financialperformance and financial position of the Headquarters and its institutions in accordance with the laws andregulations governing the preparation of the financial statements and the report of the Board in Finland. Theinformation in the report of the Board is consistent with the information in the financial statement.The interim audit of the Headquarters and its institutions has been performed by the auditing firm KPMG Oy Ab.We have acquainted ourselves with the interim audit reports. On the basis of those reports we have found thatthe accounting and the administration of property have been duly organized.Helsinki 30 April 2012Authorized Public Accountant Registered Public Accountant Authorized Public Accountant32

Finnish Red Cross GovernanceCouncil until 11 June 2011Council from 12 June 2011ChairDeputy ChairKiuru KristaSandell Birger Ch.ChairDeputy ChairKiuru KristaNordström RalfMembersAlho KristiinaBackman HenriBradshaw ElinorHelin MarkoJokinen LeenaJokiniemi Anna-MarjaJungar Else-BritaJärvinen IlkkaKettunen MarkkuKitkiöjoki ErkkiKononow IreneKulmala MattiKähtävä EiraLydman Caj-GustavMattila TeppoNygård-Taxell RachelParkkari JuhaniPikkupeura RistoRaita PetriReinholdt IlseSeppänen SeppoTuomisto LeenaTykkä LeenaMembersBasilier LindaHelin MarkoHäkkinen JuhaJokiniemi Anna-MarjaKoivistoinen LeenaKokko EevaKuokkanen HannuKuusela KatjaLevijoki JuhaLindbäck PeterLindholm MaxLuiro AnneMerikallio JuhaniNeilimo KariNygård-Taxell RachelPaajanen HeikkiRasinkangas JarnoSaloniemi PiaSeppänen SeppoSilvonen JuhaSuokas MarkkuValtasaari SaijaVänni HannaRepresentatives ofMinistriesKarjalainen SakariKaukoranta PäiviKuronen PenttiPartanen PenttiSorainen OlliVoipio-Pulkki Liisa-MariaRepresentatives ofMinistriesKaukoranta PäiviKerminen PäiviNiemi Marja-LiisaPartanen PenttiSiitonen SimoVoipio-Pulkki Liisa-MariaBoard until 11 June 2011Board from 12 June 2011PresidentVice-PresidentsLiikanen ErkkiAnttila HåkanOllila Pirkko-LiisaRämö EeroPresidentVice-PresidentsLiikanen ErkkiOllila Pirkko-LiisaRämö Eerovon Frenckell-Ramberg ChristelMembersBloigu ElisaHelaakoski HannuKainulainen HarriPaatero PekkaQvist AiriRubini AinoMembersBloigu ElisaHarri HannuMetsänen IrmeliPietikäinen MariaRubini AinoTanskanen Alpo33

Board Of Supervisors of the Blood ServiceBoard Of Supervisors of the Blood Servicefrom 30 September 2011ChairDeputy ChairKorvenpää TimoRämö EeroChair Korvenpää Timo until 2 October 2011Komi Kirsi from 18 November 2011MembersKomi KirsiKronman GunvorParkkola KaiSaini TimoDeputy ChairMembersRämö EeroKronman GunvorOksanen Tuula from 18 November 2011Parkkola KaiSaini TimoBoard of the Emergency SheltersBoard of the Emergency Sheltersfrom 30 September 2011ChairDeputy ChairPaatero PekkaQvist AiriChairDeputy ChairOllila Pirkko-LiisaRubini AinoMembersAbib MukhtarBremer LenaKuosmanen TaruNyberg Frankenhäuser AnnikaReinikainen ErjaMembersBremer LenaKumpula KristiinaLounatvuori SiskoMuhamed SaidoNäsi AlttiBoard of the Kontti Recycling StoresBoard of the Kontti Recycling Storesfrom 30 September 2011ChairDeputy ChairBloigu ElisaVilmi SiljaChairDeputy ChairPietikäinen MariaKumpula KristiinaMembersEkelund JohnHuhtala JohannaKohmo PasiKumpula KristiinaLöövi KalleMembersKervinen HanneleKohmo PasiLevänen AnteroLöövi KalleSaarela PerttiAudit CommitteeAudit Committee from 30 September 2011ChairAnttila HåkanChairvon Frenckell-Ramberg ChristelMembersBloigu ElisaHeikinheimo AnttiKivistö KaleviKorvenpää Timo until 14 March 2011Nikula Pekka from 14 March 2011Paatero PekkaRämö EeroMembersBloigu ElisaHarri HannuKivistö KaleviNeilimo KariNikula PekkaYouth CommitteeYouth Committee from 30 September 2011ChairMembersRämö EeroGrekula HannaHuttunen MariLaine MaijaMattsson Ruut-MariaMitts SusanneRasinkangas JarnoChairDeputy ChairMembersRämö EeroLindholm DanielleAho MinttuJuhajoki JoonatanLaitinen SamiMusta LauraPesonen Jenna34

First Aid CommitteeFirst Aid and Health Committeefrom 30 September 2011ChairDeputy ChairKuronen PenttiSöder JoukoChairDeputy ChairSiitonen SimoHaikala OlliMembersExternal expert membersKatila AriKärnä HelenaMäättä TeuvoSilfast TomCastrén MaaretSaari SalliVertio HarriMembersCastrén MaaretKatila AriKärnä HelenaMäättä TeuvoSaarinen MarkkuSilfast TomSundman ToveVertio HarriVolunteer Activities CommitteeMember and Volunteer Activities Committeefrom 30 September 2011ChairDeputy ChairOllila Pirkko-LiisaQvist AiriChairDeputy ChairRubini AinoMetsänen IrmeliMembersEngström SverkerGlader SuneGrönlund HenriettaHunnakko SariLevijoki JuhaSavolainen ElinaVänni HannaMembersBackman HenriReinholdt IlseSandell Birger Ch.Tuorila SannaValtasaari SaijaÅhman JessicaFinance and Personnel CommitteeDevelopment and Personnel Committeefrom 30 September 2011ChairDeputy ChairHelaakoski HannuAnttila HåkanChairDeputy ChairHarri HannuBloigu ElisaMembersCarlstedt HenrikKorvenpää TimoLumme-Tuomala RiittaPiispanen ElinaMembersCarlstedt HenrikKainulainen HarriKähtävä EiraLumme-Tuomala RiittaPiispanen ElinaArbitration Committee from 18 November 2011ChairMembersInvestment CommitteeChairLiikanen ErkkiHelaakoski HannuKumpula KristiinaRiihelä KirstiSandell Birger Ch.Kumpula KristiinaMembers Aranko Kari until 30 October 2011Korvenpää Timo until 2 October 2011Manninen MikkoSyrjälä Martti from 31 October 2011Väisänen TapaniYouth Brand Working Group (February-April 2011)Andersson JohannaBerghem ViiviLaiho Hannu-PekkaMattsson Ruut-MaariaRämö EeroManagerial Systems Development Groupuntil 30 May 2011ChairMembersPaatero PekkaKainulainen HarriKorvenpää TimoKumpula KristiinaPietikäinen MariaPiirto MimmuTanskanen AlpoVainio ArjaWilén YrsaÅberg Leena-Kaisa35

HumanityImpartialityNeutralityIndependenceVoluntary serviceUnityUniversalitywww.redcross.fi36