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®NOVEMBER 2–4, 2015HILTON TAMPA DOWNTOWN • TAMPA, FLAUTHENTICPARTNERSHIPSwith patients and families are essential ashospitals, health systems, primary carepractices, and community organizationsseek to improve the patient experience, thehealth of populations, and the cost of care.PATIENTEXPERIENCEQUALITYSAFETYWith leadership support fromProgram partnersProgram support

2Seminar ScheduleSUNDAY, NOVEMBER 14:00 pm–7:00 pmRegistrationMONDAY, NOVEMBER 27:00 am–8:00 amRegistration/Continental BreakfastPatient/Family AdvisorsNetworking Breakfast (optional)8:15 am–5:15 pmEducational Sessions includingWorking LunchDinner on your own*TUESDAY, NOVEMBER 37:00 am–7:45 amContinental BreakfastPhysician Networking Breakfast(optional)Special Networking Breakfasts(optional)8:00 am–5:30 pmEducational Sessions includingWorking Lunch3:30-5:30 pmHospital Tour (optional)6:00 pm–8:00 pmCelebratory DinnerWEDNESDAY, NOVEMBER 47:00 am–7:45 amContinental BreakfastTopical Networking Breakfasts(optional)8:00 am–3:00 pmEducational Sessions includingWorking Lunch* Not included in registration fee“Great material, highlyrecommend entireseminar to colleagues.”—IPFCC Seminar Participant,Spring 2015Seminar Learning ObjectivesAttendees will learn about:• Patient- and family-centered care and how toapply it in different health care settings.• Strategies for developing and sustainingpatient and family advisory councils andother collaborative endeavors with patientsand families.• Examples of excellence and innovation inpartnering with patients and families to improvethe experience of care and clinical outcomes.• Strategies to change the concept of families as “visitors” and support family presenceand participation.• Patient- and family-centered approaches to address current priorities in health care—reducing readmissions and preventable errors, providing safe care transitions, redesigningprimary care, and enhancing workforce capacity.• Roles of senior executives in providing leadership for change.• How to integrate patient- and family-centered concepts in the education of health careprofessionals, quality improvement, risk management, patient safety, facility design, HIPAAand other privacy regulations, evaluation, and strategic planning.• Skills necessary for facilitating and sustaining effective change.• Approaches to measure patient- and family-centered change.FacultyOur expert faculty of health careexecutives, clinicians, staff, andpatient and family leaders drawupon their real-world experiences inleading transformation to give you theknowledge, skills, and tools to advancepatient- and family-centered care atyour organization.BEVERLEY H. JOHNSONPresident and CEOIPFCCBethesda, MDMARIE R. ABRAHAM, MAVice President, Programmingand PublicationsIPFCCOld Lyme, CTPAUL BOUCHER, MD, FRCPMedical Director, ICUFoothills Medical CentreClinical Associate ProfessorUniversity of CalgaryCalgary, AB, CanadaBRYANT CAMPBELLPatient AdvisorProvidence Medical GroupPortland, ORMAUREEN CONNOR, RN, MPHHealthcare ConsultantClaremont Consulting PartnersArlington, MACHERIE A. CRAFT, MEdExecutive DirectorSmart from the StartBoston, MALIZ CROCKER, MEdPatient AdvocateVice President, Board of DirectorsIPFCCEast Chester, Nova Scotia, CanadaDEBORAH DOKKEN, MPAFamily Leader ConsultantIPFCCBethesda, MDTERRY GRIFFIN, MS, APN-BCNeonatal Nurse PractitionerSpecial Care NurserySt. Alexius Medical CenterHoffman Estates, ILCHUCK HOFIUS, MHA, FACHE, LNHAChief Executive OfficerPerham HealthPerham, MNPATRICIA KRITEK, MD, EdMMedical Director of Critical CareUniversity of WashingtonMedical CenterSeattle, WACELESTE CASTILLO LEE, BSFormer Program Manager, Patientand Family-Centered Care, AdultServices and Ambulatory CareUniversity of Michigan Health SystemAnn Arbor, MIROSLYN S. MARSHALL, RN, BSN, MHSANurse Manager, Neuroscience CenterGeorgia Regents Medical CenterAugusta, GA

What Makes The IPFCC ® Seminar So Unique?Faculty teamof more than 20 experts in patient- and family-centered care—administrativeleaders, nurses, physicians, staff, and patient and family leaders.Faculty reviewof pre-seminar personal learning goals.Three daysof intensive training including over 50 sessions so you can tailor the program tomeet your specific needs and interests.Faculty-led, small groupdiscussion time each day and assistance in creating an effective ActionPlan for change individualized for your organization.Flash drivecontaining over 200 practical tools—a comprehensive collection of resources for usein strategic planning; presentations, orientation, other educational sessions; and evaluation.Continuing Education CreditNurses:This continuing nursing education activity was approved by the Maryland NursesAssociation, an accredited approver by the American Nurses Credentialing Center’sCommission on Accreditation. This activity has been awarded 22.5 contact hours.Physicians:This live activity has been reviewed and is acceptable for up to 27.5 Prescribedcredit (s) by the American Academy of Family Physicians. Physicians should claim only thecredit commensurate with the extent of their participation in the activity.Social Workers:This program is Approved by the National Association of Social Workers(Approval #886381593-2927) for 22.5 Social Work continuing education contact hours.Long Term Care Administrators: This program has been submitted (but not yet approved) forContinuing Education from NAB/NCERS. Call IPFCC at (301) 652.0281 for further information.MARY MINNITI, CPHQSenior Policy and Program SpecialistIPFCCEugene, ORJULIE G. MORETZ, BSAssociate Vice Chancellor, Patient- andFamily-Centered CareUniversity of Arkansas forMedical SciencesLittle Rock, ARDOUG NIEHUS, MDSenior Medical DirectorProvidence Medical GroupPortland, ORKELLY PARENT, BSProgram Specialist for Patient andFamily Partnerships and PFACNetwork Administrator, IPFCCPatient- and Family-CenteredCare Program Coordinator andFamily LeaderUniversity of Michigan Health SystemAnn Arbor, MISHERRY B. PERKINS, PhD, RNChief Operating Officer/ChiefNursing OfficerAnne Arundel Medical CenterAnnapolis, MDJUDITH L. ROUDEBUSH, RN, NE-BCVice PresidentWomen’s and Children’s ServicesValley Medical CenterRenton, WAHOLLIS GUILL RYANFamily Leader and Program Coordinator,Patient and Family CenteredCare ServicesUniversity of WashingtonMedical CenterSeattle, WAJEFFREY D. SCHLAUDECKER, MDAssociate Professor of Family MedicineKautz Family Foundation EndowedChair of Geriatric Medical EducationThe University of CincinnatiCincinnati, OHJULIETTE SCHLUCTER, BSDirector, The Center for Child andFamily ExperienceSala Institute for Child and Family-Centered CareNYU Langone Medical CenterNew York, NYWILLIAM E. SCHWAB, MDProfessor and Vice Chair, Department ofFamily MedicineUniversity of Wisconsin School ofMedicine and Public HealthMadison, WIPERRY SPENCER, CPP, CHPAInterim Director, Health System andHospitals SecurityUniversity of Michigan Division ofPublic Safety and SecurityAnn Arbor, MIJENNIFER M. SWEENEY, MAVice PresidentNational Partnership forWomen & FamiliesWashington, DCWant to learn more about the faculty and the experience they bring? Visit the IPFCC website toview their complete bios: Topics• Leadership forTransformative Change• Creating and Sustaining Patientand Family Advisory Councils• Enhancing Patient SafetyThrough Partnerships withPatients and Families• Involving Patients and Families inQuality Improvement, Research,and Evaluation• Developing Patient and FamilyFaculty Programs• Changing the View that FamiliesAre Visitors—Supporting FamilyPresence and Participation• Improving TransitionsBetween Long-Term Care andHospital Care• Applying Patient- and Family-Centered Concepts in Emergencyand Intensive Care Settings• HIPAA and Implicationsfor Patient- and Family-Centered Practices• Supporting Staff and Dealingwith Resistance to Change• Patient- and Family-CenteredApproaches to Discharge andTransition Planning• Patient- and Family-CenteredPrimary Care, Medical Homes,and Ambulatory Practices• Enhancing Support forMental Health• Enhancing Cultural Competence• Measurement of Patient- andFamily-Centered Care• Palliative and End-of-Life Care• Utilizing Mobile, Virtual, andSocial Networking Technologiesto Enhance Patient- andFamily-Centered Care• Security Departments asLeaders in Patient- andFamily-Centered CareVisit the IPFCC website to viewdetailed agenda and to see allseminar topics:

SPECIAL THANKS TO OUR LEADERSHIP SPONSORLocated in Tampa, Moffitt is one of only41 National Cancer Institute-designatedComprehensive Cancer Centers, adistinction that recognizes Moffitt’sexcellence in research, its contributionsto clinical trials, prevention and cancercontrol. Moffitt is the top-ranked cancerhospital in the Southeast and has beenlisted in U.S. News & World Report asone of the “Best Hospitals” for cancersince 1999. Moffitt’s Patient and FamilyAdvisory Council and Program is celebratingits 10th Anniversary this year.Since those beginning days starting inAugust 2005, it has become ingrainedin the culture to have patient and familyadvisors integrated into committees,improvement projects and the plans forall new and ongoing endeavors, enrichingall involved. Facilities, programs,processes, policies, support services andpatient care have all benefited from thisinvaluable decade of partnership.4“Just a huge “Thank You” for a wonderful seminar, whichI hope will lead to changes in the way I work with patientsand their families, as well as changes in our organization.Well done!” —IPFCC Seminar Participant, Spring 2015Tour of Moffitt FacilitiesTuesday, November 3rd, 3:30 pmTransportation Fee: $10The Moffitt Cancer Center will offer a tour ofthe Patient Library and Welcome Center, ahub for information, support, and hospitality;the Arts in Medicine Studio; the Centerfor Women’s Oncology; the Swim AcrossAmerica Adolescent and Young Adult(AYA) Lounge and a BMT inpatient room.Patient and family advisors will serve as tourguides and share information about theirwork and the work of Moffitt’s Patient andFamily Advisory Council, celebrating its 10thanniversary this year.

TRAVEL INFORMATIONHilton Tampa Downtown211 N. Tampa StreetTampa, FL 33602“Excellent training. I’m glad I attended. I feel empowered to makeimmediate improvements at my facility and effectively partner withmy hospital.”—IPFCC Seminar ParticipantThe seminar will be held at the HiltonTampa Downtown Hotel, located in theheart of bustling downtown Tampa.The contemporary hotel is convenientlylocated near the Tampa ConventionCenter and close to the FloridaAquarium, Amalie Arena, The Universityof Tampa, and the Straz Center.Hotel ReservationsThe Hilton Tampa Downtown Hotel isholding a limited number of rooms forseminar participants at a special grouprate until Wednesday, September 2,2015. Rooms may sell out before thisdate so make your reservations early. Tomake a reservation, contact the hotelat 813.204.3000 and indicate that youare with IPFCC Moving Forward withPatient- and Family-Centered Care inorder to receive the special group rate.Hotel reservations can also be made onlineat room rate is $169 per night forsingle/double occupancy, U.S. funds.This rate does not include taxes. Hotelreservations must be guaranteed by amajor credit card. To cancel a reservation,the hotel requires cancellations 24hours prior to arrival.Check-in is at 3 pm and check-out is12 pm. The special group rate will bein effect three days before and afterthe seminar for those arriving early orextending their stay to enjoy the area.For planning purposes, the plenarysession begins at 8:15 am on Monday,November 2, and the seminar ends at3:00 pm on Wednesday, November 4.Participants should plan to arrive onSunday and leave Wednesday early evening,after the seminar concludes.Transportation/ParkingThe Hilton Tampa Downtown Hotel is9 miles away from Tampa InternationalAirport (Airport Code: TPA), with“Thank you for a wonderful educational experience! I hope one dayto present what I learned and what I helped to implement at a futureIPFCC event, based on what I got out of Memphis!”—IPFCC Seminar Participant, Spring 2015easy access to I-275. The approximatecost of a taxi from the airport is$15–$20/one way.The Hilton does not own any parkinglots in Tampa. Parking is handledby 717 Parking Enterprises. For localparticipants or those driving to the hotel,on-site parking fees for IPFCC seminarattendees are as follows:Overnight self-parking: $12/nightDaily parking: $10In addition, taxicabs are located nearby,offering efficient service locally and to/from Tampa International Airport.Please Note: The hotel does not offera complimentary shuttle to/from theTampa International Airport.5

SPECIAL FEATURES OF THE IPFCC ® SEMINARAction PlanCreate an action plan individualized foryour hospital, ambulatory program, orhealth system with guidance and reviewby expert seminar faculty.Changing the ConceptFrom Families as “Visitors” to Families as PartnersStoriesExperience the power ofstories and learn techniquesfor sharing stories to inspirechange.Flash DriveReceive a flash drive withall presentations and over200 tools and other resources.Seminar programming offers specialsessions for learning more about theBetter Together campaign:• Plenary Session by Nursing Leaderson Supporting Family Presenceand Participation• Workshop to explore the BetterPatient andFamily AdvisorsLearn from faculty, who are leaders foradvancing patient- and family-centeredpractice in their institutions, howyou can recruit, select, prepare, andsupport patient and family advisors.UAMS has patient and family councils that letpeople like you help us improve care here atUAMS. We are looking for patients and familymembers who can:Share ideas in a positive wayRespect othersListenWork with others to make UAMS betterMake a difference at UAMSFor more information about the Internal Medicine SouthCouncil call Ruth at 501-526-6990 extension 1226.ResourcesOpportunity toreview and purchasekey publications at10% discount.Together tools• Networking BreakfastIPFCC’s international campaign, BetterTogether: Partnering with Families,equips hospital leaders, clinicians,staff, and patient and family advisorswith the rationale, tools, and supportneeded to change visiting policies. Thetools are designed for hospitals that arejust beginning to think about changingpolicies—and for hospitals that havealready begun the process but canbenefit from additional resources.Join us to make thischange in your hospital!

TAMPA, FLNOVEMBER 2–4, 2015REGISTRATION FORMMOVING FORWARD WITH PATIENT- AND FAMILY-CENTERED CAREPlease complete this form in its entirety. Use one form perregistrant—copy form for additional registrants. Registrationscan only be processed when this entire form is completed.Registration is confirmed when you receive official emailnotification with confirmation number.You may also register for this seminar via the IPFCC website CategoryThe seminar registration fee includes tuition, educational materials, andworking meals.Registration CategoryEarly-birdon or beforeSept. 18, 2015AfterSept. 18, 2015Individuals $1,545 $1,585Teams of 3 or more (per person) $1,525 $1,560Patient and Family Advisors/Leaders$945 $985Pinwheel Sponsors $1,495 $1,535Contact DetailsFirst Name________________________________________________Last Name________________________________________________Preferred Name (Nickname)_________________________________Degrees/Credentials_________________________________________Position/Title_______________________________________________Organization_______________________________________________Mailing Address: Office Home(If hospital address, please include department, unit location, mailcode, etc.)Address 1_________________________________________________Address 2_________________________________________________City______________________________________________________State/Province_________________ Zip/Mail Code________________Daytime Phone_____________________________________________Email Address_____________________________________________Tour of Moffitt Facilities (optional)Tuesday, November 3, 3:30–5:30 pm; Fee $10; RegistrationRequired—Space is limited.Teams of 3 or more, please list other team members (attach list ofnames if more space is needed:)1. First Name_________________________________________Last Name_________________________________________Phone__________________Email______________________2. First Name_________________________________________Last Name_________________________________________Phone__________________Email______________________3. First Name_________________________________________Last Name_________________________________________Phone__________________Email______________________4. First Name_________________________________________Last Name_________________________________________Phone__________________Email______________________5. First Name_________________________________________Last Name_________________________________________Phone__________________Email______________________Information RequestYes, my organization is interested in becoming a PinwheelSponsor. Please contact me.Yes, my organization is interested in becoming a future sponsor ofan IPFCC Seminar. Please contact me.Registration/Payment Inquiries Contact PersonContact’s Full Name________________________________________Contact’s Day Email Address_________________________________Contact’s Work Phone Number_______________________________Total Amount of PaymentU.S. FundsChoose a payment type:$ _________________________________Credit Card (Call IPFCC to make a credit card payment)Check (Make check payable to: Institute for Patient- andFamily-Centered Care)Please continue to the next page

TAMPA, FLNOVEMBER 2–4, 2015REGISTRATION FORMMajor Area of Interest (please check one)Adult Inpatient Pediatric Inpatient MaternityAdult Critical Care NICU PICUAdult Primary Care Pediatric Primary Care OncologyEmergency Care Administration Mental HealthGeriatricsOther______________________________Continuing Education CreditPlease indicate the profession for which you will be pursuingcontinuing education credits:Nurses Physicians Social WorkersCEU RequirementsTo receive continuing education units (nurses, physicians,and social workers), participants must verify their attendancedaily at the seminar. IPFCC will have an electronic system ofbadge scanning to track seminar attendance, and attendeescan complete the daily online evaluations no later than Friday,December 4, 2015. The link to access the evaluation will beincluded in your resource materials.We do not provide partial credit for nurses and social workers.Physicians should claim only the credit commensurate withthe extent of their participation in the activity according toaccreditation guidelines. All seminar attendees will be given ageneral attendance certificate.Please indicate that you have reviewed the requirements forCEU/CME credits.I understand the requirements to receive CEU/CME creditsfor nurses, physicians, and social workers.N/A, as I am not applying for CEU/CME credits.Special Mobility RequirementsPlease indicate special mobility requirements: ____________________________________________________________________________________________________________________________________How did you hear about our seminar?(Please select all that apply)Seminar Brochure IPFCC website IPFCC EmailPinwheel Pages e-NewsletterIPFCC Social Media:Colleague or FriendOther_________________________________________________Working MealsThis is an intensive training seminar, which includes many workingmeals. The registration fee for this seminar includes all continentalbreakfasts, working lunches, breaks, and a celebratory dinner.IPFCC provides vegetarian and gluten-free options for breakfastsand working lunches. We do our very best to accommodate dietaryrestrictions, and we will work with the hotel to accommodate thoseneeds. If you have a specific food allergy or dietary restriction,please indicate here:________________________________________You can request a vegetarian or vegan entree for the Tuesdaycelebratory dinner.Vegetarian entréeVegan entréeEmergency Contact PersonYour Emergency Contact is the person you would like called firstshould you have an emergency.Emergency Contact’s Full Name ______________________________Contact’s Day Phone Number ________________________________Contact’s Evening Phone Number ____________________________Expenses for training, tuition, travel, lodging, and mealsto maintain or improve professional skills may be taxdeductible. Please consult your tax advisor.Terms and ConditionsPermission Statement:I understand that my registration gives permission to theInstitute for Patient- and Family-Centered Care to use my nameand contact information in the seminar notebook, and thatphotos taken at the seminar, in which I appear, may be usedfor IPFCC projects.Refund/Cancellation Policy:Cancellation FeeBefore September 18, 2015 ......$50 cancellation feeAfter September 18, 2015 ........$200 cancellation feeAfter October 2, 2015 refundsSubstitution Fee$25 substitution feeAll special activities are non-refundable.Please note that registration is not complete unless entire formis completed and you receive a confirmation number.I agree to these Terms and Conditions.For further information, contact: Institute for Patient- and Family-Centered Care6917 Arlington Road, Suite 309 • Bethesda, MD 20814 • Ph: 301-652-0281 •

6917 Arlington Road, Suite 309Bethesda, MD 20814®November 2–4, 2015Hilton Tampa DowntownTampa, FLREGISTER NOW!WHYAttend This Seminar?LEARN FROM nationally recognized leaders inpatient- and family-centered care and gainknowledge, skills, and practical strategies forenhancing and sustaining partnerships withpatients and families to improve the experienceof care and enhance quality and safety.WHOShould Attend?We urge health systems, hospitals, ambulatory and primary carepractices, long-term care communities, and community organizationsto send an interdisciplinary team of participants that includes:▼▼Health Care Administrative Leaders and Board Members▼▼Physicians, Nurses, Social Workers, Therapists, Pharmacists, ChildLife Specialists, Chaplains, Security, and Other Staff▼▼Patient and Family Advisors and Leaders▼▼Quality, Safety, Human Resources and Patient Experience Personnel▼▼Support and Ancillary Staff▼▼Faculty and Students in Schools of Medicine, Nursing, Social Work,and Allied Health“This seminar was one of the highlights of my nursing career. It helps change people in healthcareand can help change entire cultures. Incredible!” —IPFCC Seminar Participant, Spring 2015

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