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ProService magazineThe Journal of NESDA and ISCET Vol. XXXI, No. 2 • April 2005NPSC 2005:The PerfectAssociation News:Sign Up for NPSC in OrlandoNESDA’s New Savings ProgramEnhanced Online Service LocatorNESDA Member Procurement Discount ProgramThe Passing Parade: ISCET News & ViewsIndustry News:Cut-Off Date needed for Transition to HDTVLooming Battle: Blu-Ray vs. HD-DVDTech Grads Diminish in U.S.

ProServiceAn official journal of NESDA,the National ElectronicsService Dealers Associationand ISCET, The InternationalSociety of Certified ElectronicsTechnicians.Purpose:ProService Magazine, apublication for membersof NESDA and ISCET, isproduced by the NationalElectronics Service DealersAssn., 3608 Pershing Ave.,Ft. Worth, TX 76107. It isintended for the enlightenment,education and entertainmentof members ofNESDA and ISCET.With the exception of officialannouncements, thestatements and opinions expressedherein are those ofthe authors and not necessarilythose of the associations.Business &Editorial Offices:3608 Pershing Ave.,Ft. Worth, TX 76107817.921.9061Fax 817.921.3741www.nesda.comwww.iscet.orgExecutive Director:Mack BlakelyDirector ofCommunications:Sheila Fredricksonsheila@nesda.comAssociate Editor:Mary Margaret Bauereditor@nesda.comCopyright:Copyright © 2005by NESDA, Inc.All rights reserved. No partof this publication may bereproduced or transmittedin any form or by any meanswithout written permissionfrom NESDA.ATTENTION READERS:ProService Magazine isnow an ONLINE publicationthat can be found only, except forthe April and August issues.This Month:NESDA President’s Message,Brian Gibson CET ..........................................3NESDA Announces New SavingsProgram ............................................................4ISCET President’s Message,Jim Fellows CET/CSM ...................................5NESDA’s Online Service Locater ...............62005 Officer Nominations ..........................7New NESDA Members ................................8Cut-Off Date needed forTransition to HDTV .......................................8NESDA Member ProcurementDiscount Program .........................................9Looming Battle: Blu-Ray vs. HD-DVD ......9The Passing Parade:ISCET News & Views ................................. 10Tech Grads Diminish in U.S. .................... 11New CETs ...................................................... 11Spotlight on CertificationAdministrators: Iutisone Tiliaia ............... 14Spotlight on ISCET StudentChapters:Academy of Irving ................... 15CalendarSend your calendar items to: Editor@nesda.comApril 26, 2005 — 4:00-5:00 pm EST — Small BusinessCouncil Webcast: Driving Customer Loyalty ThroughPart & Accessory Sales, sponsored by the ConsumerElectronics Association; For more information, contactDeb Kassoff, 703.907.7655; email: Register online: eventID=SBC05_TIMApril 28-May 1, 2005 — Home Entertainment Show2005, at the Hilton New York Hotel, 1335 Avenue ofthe Americas, New York City NY 10019; 800.445.8667;212.586.7000; Over 5 floors, Over 250 brands, Over80 demo rooms; For Logistic, Marketing and AttendeeInformation: Toll-Free 1.800.830.3976; www.he2005.comApril 29 - 30, 2005 — 25th Annual TEA Technical Institute,at the Harvey Hotel, 4545 W. John CarpenterFwy. (114), Irving TX 75063; hosted by the Texas ElectronicsAssociation, 8128 Salt River Rd., Ft. WorthTX 76137; For more information,contact Mack Blakely 817.788.0809; 10 - 12, 2005 — 17th Annual Mid-Atlantic ElectronicsConference, at the Virginia Beach Resort and ConferenceCenter, 2800 Shore Dr., Virginia Beach VA 23451;800.468.2722; 757.481.9000, hosted by the VirginiaProfessional Electronics Association, more information, contact Al Moses CET/CA, P.O.Box 188, Cheswold DE 19936; 302.736.3816; 26-30, 2005 — National Professional Service Conventionand Professional Service Trade Show, at theRosen Centre Hotel, 9840 International Dr., OrlandoFL 32819; 407.996.9840; Fax 407.996.3169; Formore information, contact NESDA at 3608 PershingAve., Ft. Worth TX 76107; 817.921.9061, ext. 16; Fax2 ProService • April 2005In This Mailing:2005 NPSC Registration & ScheduleNESDA:Officer Nomination Forms, Proxy Forms, Hall ofFame Nominations, Award Nomination Forms.ISCET:Officer Nomination Forms, Technician of the YearNomination Forms, CA Communicator (CAs Only)NESDA Corporate MembersAon Innovative SolutionsAt Your Service SoftwareB&D EnterprisesElectroniCycle, Inc.Euras Technologies, LLCFederal Warranty Service Corp.FieldPower, Inc.Global Warranty GroupHitachi America, LTD/Home Electronics DivisionIBMJVC Service & Engineering Co.KeyPrestige, Inc.Liquidity Services, Inc.MCM ElectronicsMitsubishi Digital ElectronicsN.E.W.Pacific Coast Parts DistributorsPartsearch TechnologiesPhilips Consumer ElectronicsPioneer Electronics Service, Inc.Prelco Electronics USA, Inc.PTS ElectronicsQualxservRadio ShackSams Technical PublishingSatisFusion, Inc.Sencore, Inc.Service SoftwareServiceBenchServiceNetSFS CompanySharp Electronics, Inc.Signal HoldingsSony Electronics Corp.Sony Service CompanyStrategic Service Solutions, Inc.Thomson Consumer Electronics, Inc.Toshiba America Consumer Products, LLCTri-State Module, Inc.Tritronics, Inc.VAC Service Corp.Warrantech Consumer Product ServicesWarranty Corporation of America (WaCA)Advertisers:Will’tek Communications ............................3MCM, an InOne Company ..........................5PTS Electronics ..........................................7Electronix ...................................................9ISCET OnLine Learning ............................21Tritronics, Inc. ............................ back cover

NESDA President’s MessageI was driving down my street the other day and Isaw something amazing going on that made me thinkabout our industry and the struggles that we face. Formany years, I would drive past this house that wasBrian Gibson, CET in great need of repair and wondered when someonewould come along and demolish it. As the yearsNESDA Presidentpassed, it only got worse and worse, at which point Ihad sympathy for those who lived in it and empathyfor those who lived near it. Finally an amazing eventtook place and I would like to share it with you now.It was early one Sunday morning when I was makingmy voyage to the local Dunkin’ Donuts that Icame upon an unbelievable sight. As I approached“We are in a field the area where that “ugly” house was, I noticedan enormous amount of activity happening in thewhere changearea. There were trucks and police cars everywhere;is the theme I thought perhaps that there may have been a fire.Much to my surprise, I saw that old house sittingof the day.”on the back of a very large flatbed truck. The trucksthat I saw were from local utility companies thatwere there to disconnect gas lines and move electricalwires that were in the way. The thought thatsomeone would actually spend that kind of time andmoney on this old building blew me away. I thoughtto myself, “What on earth are they thinking?” It appearedthat someone had more money thanProService_9102.QXD 3/28/05 4:50 PM Page 1brains.The land on which it sat was very desirable, I justdidn’t understand why they didn’t level it.A few months went by and a new home was beingbuilt where the old one once stood. It is quite magnificentand very similar to those around it. I felt asense of relief for those who abutted the property. Icouldn’t help but wonder what on earth had becomeof the wreck that once stood there. I stopped andtalked with one of the neighbors who told me thestory of the house and where it had gone. As it turnsout, a family member sold the property and movedthe house to a piece of land that he owned abouta mile away. Apparently by selling the property hemade enough money on the deal to move the houseand restore it back to its original state.Now you are probably asking yourself, where onearth are we going with this story? It was this experiencethat made me realize that many of our membershave spent a fair amount of time and money buildingtheir businesses and many are fearful about their future.They have every right to feel as they do, but weare in a field where change is the theme of the day.Learning to embrace change and learning new waysto spruce things up are keys to success. For manythe thought of tearing it all down and starting overcontinued on page 4Award-winning Precisionup to 4 GHzWilltek has expanded its award-winning Handheld SpectrumAnalyzer Series with the new 9102 Handheld Spectrum Analyzer.Both 9100 models offer the power and performance of moreexpensive laboratory instruments in a lightweight portablepackage. And with its multiple options and accessories, the new9102 can easily be adapted to meet individual testing needs:• Scalar network and spectrum analysis (amplifier frequencyresponse, filter characteristic) and antenna measurement• Optional tracking generator• Prepared for EMC test (electromagnetic compatibility)• Typical Displayed Average Noise Level (DANL) of–117 dBm, 70 dB dynamic rangeVisit our website at or e-mail us to request more information.boosting wireless efficiencyProService • April 2005 3

NESDA Announces NewSavings Program for Members“These savingsalone will morethan cover the costof your NESDAmembership andconventionregistration”“Someone outthere had agreat deal ofvision and actedupon it.”Beginning April 1, 2005, NESDA members maytake advantage of the newest value-added membershipbenefit, a program that will save you money onthings you already buy for business.The Buying Group (TBG) offers collective buyingpower through a group of suppliers that includesStaples, ADP Payroll and Employee Screening, DHLCourier and Freight, and AWIN/BFI Waste Management,as well as over 15 other companies offeringoperational, human resources, marketing and customercommunications services.One of the greatest savings opportunities availableto members in this program is through Staplesand DHL Courier & Freight. For those members whopay a weekly pickup fee for shipping services, you willsave more than $520/year plus about a 10% savingson the freight charge.“These savings alone will more than cover thecost of your NESDA membership and conventionregistration for NPSC,” stated Mack Blakely, NESDAExecutive Director. “This presents an outstandingvalue for NESDA members with the chance to saveenough on things you already need and buy to makeit worthwhile.”Additionally, office supplies purchased throughStaples are discounted from 8-32%. To get the savings,log in to the Staples website using a Buying Groupusername and password provided by TBG to NESDAcontinued from page 3is not in the cards. Finding new ways to reenergizeour careers and move forward with certainty is whatmany need. It has been said many times “it’s toughto teach an old dog new tricks.” I believe that this usexactly what we need to do. No one is going to comealong and rescue us; the best person to provide thatrelief is right there in the mirror!I am a firm believer that being a member of botha state and national organization is the first step towarda stronger future. Gathering with your peers andhearing what is and isn’t working for others is priceless.It is also a wonderful place to find others thatcould provide just the answer to some of your needs.Elite Media Solutions is a prime example of this veryscenario. Fred Paradis and I met at a local ElectronicTechnicians Guild meeting. It was there that we discoveredthat we both had strengths in areas where theother was lacking. Of course that happened only afterI was up to my eyeballs in projects and I didn’t havethe manpower to keep up with all the work.At first we worked together once or twice a weekand eventually we created something that requiredus to hire even more help. Not only did we both ownTV sales and service operations, but we were bothattempting to break into the home integration field.By joining together we made great use of skills thateach of us had to offer one another. Today that com-members. A list of your most-frequently purchasedproducts will be listed on a personalized opening page,based on your completion of a sign-up with Staples asa Buying Group member. To create the opening pageyou will e-mail your list of most frequently-purchasedproducts to Staples after setting up an open accountwith Staples. Items not purchased through your personalhome page do not qualify.Another service worth mentioning is with ADPPayroll, offering from 15-40% below existing membersuppliers. Are you doing pre-employment criminalbackground or department of motor vehiclechecks? Save up to 40% on some of these services.There are other savings opportunities withinTBG that may offer purchase savings of interest toyou. These may be found at the TBG website, cost of program participation is waived untilFebruary 2006. After that, it is normally $100/year butas a NESDA member, the cost to renew will be a nominal$50/year. We are confident you will quickly recognizethe benefits of participating in this new program.Your Marketing & Membership Committee andBoard of Directors are hard at work finding new andinnovative programs for members. Stay tuned formore announcements during the next few months!NESDA members will be contacted directly byTBG to be offered the chance to participate. pany has grown to a multimillion dollar operation. Bypartnering with the “competition,” we built a muchstronger infrastructureand the future looks very goodfrom where we stand. Diversification has certainlybeen the main theme that led us to our success.Taking a hard look at what was and wasn’t profitableand acting on those findings was a difficult and painfultask. When you build a company that is basedon providing service and you find that others are nolonger willing to pay you a fair and reasonable fee toprovide it, then you must find people who will.Many articles that appear in major trade magazinesare touting that those who provide service totheir clients, are positioning themselves for greatersuccess. I couldn’t agree more. There are plentyof trunk slammers in the industry today that havenothing to offer other than the products that theypurchase sideways. Clients spending thousands ofdollars on today’s high tech gadgets require a greatdeal of “service.” So, what I am trying to say hereis that you already possess many talents that yourpotential competition doesn’t have to offer. It’s timeto fish or cut bait, get paid what you are worth andstart down that road to building a better house, evenif it means moving in with the neighbors!The future is what we make of it: What I thought ofthat old house was wrong. Someone out there had agreat deal of vision and acted upon it.4 ProService • April 2005

ISCET President’s MessageJim Fellows, CET/CSMISCET President“Most CSC shopswill find incentivesworth far moreOver the years that I’ve been involved with ISCETand CET training, I’ve been asked many questionsabout certification. With the ever-increasing threatof national service entities taking over service formany manufacturers, certification has become moreimportant than ever. Technician certification (CET),Service Manager certification (CSM), and ServiceCenter certification (CSC) is the best way to set independentservice apart from these large nationalcompanies. The CSC program participation is growing,and is now endorsed and promoted by 23 manufacturers,with more signing on regularly.The following is a quote from the FAQ sectionof the CSC website that specifically addresses thequestion of benefits.than the minimal Q. “What are the manufacturers going to do forme if my service center becomes certified?”CSC certification A. “Benefits will vary from company to company.fee.”Product makers are eager to work with service firmswhich have certified technicians, businessmen asmanagers, decent facilities that their customers canhave confidence in and who provide no-excusesworld class service. Why would a manufacturer notprovide incentives to assure that that service firmPE89 April 2005 3/16/05 12:06 PM Page 1stays as their representative in the area? Most CSCshops will find incentives worth far more than theminimal CSC certification fee.”For more information on the CSC, please checkout their website: this may seem like, and is, a plug forCSC certification, it also points out the tie betweencertification and professionalism. We should alsoconsider the potential rewards, manufacturer incentives,and quite possibly even the survival of the independentservicers as we know them today.Following are some examples of other questionsI often hear from technicians or service center owners,with my typical response below each one.Q. I knew a technician once that was a CET, andhe couldn’t troubleshoot his way out of a paper bag!Why should I become a CET?Of course, having a CET certification does notautomatically guarantee that anyone will be a supertechnician. We all know people that are “book smart”but can’t do much of anything. Troubleshooting is aunique talent that not all people possess. However,any technician that studies for the CET will becomea better technician. Over the years, I’ve personallyseen many examples of this improvement, and standcontinued on page 6Your Source for:Access to over 1.5 millionelectronic parts andrelated productsSuperior customer serviceInstaller/Dealer pricing programQuotation team, send us yourquotes for quick responseState-of-the-artautomated warehousecall toll CATALOGSource Code PE89ProService • April 2005 5

NESDA’s Online Service LocatorMost online NESDA members are already aware ofNESDA’s updated Service Locator. This service was recentlyoverhauled to provide more information to consumerswho wish to find a NESDA servicer in their area.The updated Service Locator includes an emaildrivenservice call request feature. Once it’s filledout by the repair-needy consumer, one email is sentto the service center to request repair and a secondone is sent to the NESDA office. That way, if ourmember doesn’t have email, we can fax or call to letthem know about the request.The Service Locator now includes informationabout which brands a center’s services (if you guyswill send them in, we’ll populate the form), andalso includes a map feature, which gives the consumera map and directions to the selected servicecenter.Current plans areto put the Service Locatoron the Googlesearch engine on alimited basis.Now, the test: goto Type inyour zip code andclick “Submit”. Then,scroll down the pageto view the servicerswithin a 10-mile radiusof your servicecenter. Be sure toclick on the “Map”link to view the map to your business. Then, click on“Request Service” and to see the form that consumerswill submit.You can also take out the zip code and simplyenter the state to view all NESDA members in yourstate. Each service center lists location with map,products serviced, and factory authorized brands forservice. In order to accurately populate this data, aweb input form has been developed for all memberswho wish to participate. After more data profiles arecollected from you (members), we will contract withGoogle on a limited basis to direct consumers tothe NESDA Service Locator. TPAs, call centers andmanufacturers may also use this locator to directbusiness to our members.In addition, we will provide a link for each member(by request) to place on your business website thatwill jump to the Service Call Request page showingonly your service center name, address and phonenumber at the top.Best of all, there is no additional charge to NESDAmembers for this service! It is already included inyour dues. To get your specific business informationinto the database for the Locator, use the followinglink and complete the fields in the profile questionnaire: will use your data to populate the database,but not all information collected will be usedat this time. The system may be expanded at a laterdate with good response.We hope that you will find this to be a useful tool toacquire new business, and would like to thank you inadvance for your participation. Be sure to give us yourfeedback, as well. Submit it to “I’ve never seena technicianbecome worsebecause hebecame a CET!”continued from p. 5firmly behind that statement. I’m sure that even the“book smart” CET benefited from the training, andcan use the knowledge in some other facet of electronics.One thing for sure – I’ve never seen a technicianbecome worse because he became a CET!Q. I think I’m already a pretty good technician,and I don’t need another piece of paper for the wall!Why do I need to be a CET?I’ve heard this one many times, and I’ll discussthe “piece of paper” after the next question. Of moreimportance is the fact that no matter how good wethink we are, we can always be better. Certificationis a way of verifying your ability to your peers, yourcustomers, and yourself. I’ve had some true “supertechs” take the CET preparatory course, basically becausethey were forced to by their employers. I can’trecall one of them that didn’t say they were surprisedby how much they benefited from the knowledgegained. At the very least, it was a refresher course forthings they had learned years ago, but forgotten.Q. I’m not impressed by titles or certificates on thewall – why should I bother?Whether or not we personally are impressed bycertificates is far less important than what our customersthink. Studies have shown that the generalpublic likes to know that the people performing aservice for them are qualified. Just like an ASE certificationin the automotive field, a CET certificationmakes you more professional in the eyes of the public.Placing a CET and CSC logo in your advertisingand on your trucks also helps you stand apart fromthe competition.Q. Will I make more money if I become a CET?Quite possibly you will! If becoming a CET makesyou more productive, you certainly are worth more.Also, in many industrial and academic fields, payraises are often tied to continuous self-improvement,and certification is an excellent means of documentingthose achievements.Although these are only a few of the more commonquestions I hear, I always welcome any input orfurther questions on the benefits of certification, orabout ISCET in general.I can be reached at: 6 ProService • April 2005

HITACHI ★ JVC MITSUBISHI PANASONIC PHILIPS SANYO SAMSUNG2005 Officer NominationsIt’s the time of year for NESDA to ask its membersto submit nominations for anyone qualified andinterested in becoming a candidate for NESDA Officersin our upcoming NESDA elections.The NESDA Offices that will be determined atour upcoming elections are NESDA President andNESDA Vice President and odd numbered RegionDirectors.The following nominations have been received bythe Nominating Committee:NESDA President: Fredric Paradis CSM (Current Region1 Director); Don Cressin CET (Incumbent)NESDA Vice President: Douglas Freeman CSM SHARP SONY THOMSON TOSHIBA ZENITHClean Room TechnologyTech Assistance Call Center PLASMA HDTV DLP LCDServing Today’s Technology and BeyondCorporate Headquarters: 5233 S. Hwy 37, Bloomington, IN 47401800-844-7871 • Fax 800-844-3291e-mail: • www.ptscorp.comProService • April 2005 7Region 1 Director: to be NominatedRegion 3 Director: George Weiss CSM/EHFRegion 5 Director: Leo Cloutier CSMTo make this as convenient as possible, the PastPresident’s Committee (Nominating Committee &Awards Committee) has made Officer Nominationforms available online for members allowing themto be completed and submitted electronically at anytime between now and June 1st when visiting theNESDA website, “Members Only” section. Also locatedthere is a link to the Proxy Form. This form mustbe downloaded submitted by fax or U.S. Mail. PaperNominating and Proxy forms will also be included forevery member in this mailing. In addition, OfficerNominations from the floor for each officewill be opened prior to the election.Please take the time to express your preferencesby casting your vote. This is now moreconvenient than ever before, with new optionsfor our voting members. As always, you are encouragedto attend the elections and cast yourvote. If this isn’t a possibility, contact your RegionDirector and instruct him/her how you wantyour vote cast or fill out a paper proxy form andmake a timely submission. If you misplace theone sent by mail, download it in “Members Only”,then mail or fax it to the NESDA office. Haveyour voice heard!Awards NominationsIt is also time to nominate candidates for theNESDA Annual Awards. We want to recognizeall those who have distinguished themselves byserving our industry and/or association. First,review the awards by going to our NESDA homepage. Select the “Program” menu item at thetop, then look downward to the “Awards” menuitem on the drop-down menu. If you know ofsomeone you feel is deserving, please nominatethat individual for the award you feel he/she hasearned. You may electronically fill them out andsubmit them at this link.Remember, you do not have to be a NESDAmember to make a nomination for, or receivea NESDA Award. NESDA members willreceive Award forms in this mailing.Electronics Industry Hall of FameNominations are now being accepted for the2005 National Electronics Industry Hall of Fameinductees. Candidates may be nominated in anyof several different categories. Please visit to view/print a nomination form thatcan be completed and returned with the appropriateinformation. Nomination forms shouldbe returned to the NESDA office, 3608 PershingAve., Ft. Worth TX 76107.

New NESDA MembersPlease Welcome our New NESDA Members who joined betweenFeb. 1-April 1, 2005. Their contact information is listed below:Jim Cole, Sharp Electronics, Inc., (630) 226-2741; jkcole@sharpsec.comEugene Jacobs, Branch Electronics, 1774 Broadway, Hewlett, NY 11557;(516) 887-1155; Fax: (516) 887-1157; branchtv@optonline.netFredrick Koerber, Electronic Services Inc., 870 Violet Ave.,Hyde Park, NY 12538; (845) 229-7011; Fax: (845) 229-7011;serviceone@verizon.netVincent Rachiele, Advance Solutions of NY Inc., 3548 E. TremontAve., Bronx, NY 10465; (718) 828-7510; Fax: (718) 828-2769;advancesolutions@aol.comDoug Miner, Chestnut County Electronics, 1261 Hooksett Rd., Hooksett,NH 03106; (603) 622-5400; Fax: (603) 621-0475; ccei@comcast.netHoward Clifton, Bob’s Radio & TV, 209 S Florida Ave., Deland, FL 32720; (386)734-3930; Fax: (386) 747-3930; gsfnfs@hotmail.comThomas Nickels, Quick TV, 207 Sturbridge Dr., Georgetown, KY 40324;(502) 570-9642; Fax: quicknick2@juno.comAnthony Taylor, Electronic Clinic, 1104 White St., Key West, FL 33040-3327; (305) 292-1860; Fax: (305) 292-3681; eclinic@bellsouth.netJeffrey Zarou, Jeffs TV, 17 Fort Evans Rd S.E., Leesburg, VA 20175; (703)777-2211; Fax: (703) 777-7771; jeffstv@aol.comJoel Wells, Belmont TV Sales & Svc., 89 Main St., P.O. Box 368,Belmont, MS 38827; (662) 454-9537; Fax: (662) 454-3623;sgeorge@crossroadsisip.comGeorge Maryland, Maryland TV/VCR Repair Svc., 701-D N. EnglishSt., Greensboro, NC 27405; (336) 574-3966; Fax: (336) 574-3925;gdor@mindspring.comKimberly Wagner, Tritronics, Inc., 1306 Continental Dr., Abingdon, MD 21009;(410) 676-7300; Fax: (410) 676-7658; kwagner@tritronicsinc.comLarry Wilson, Wilsons TV, 1180 Mechanics Way, Sevierville, TN 37862;(865) 428-4187; Fax: (865) 428-4187; powellwilson@netscape.netChuck Schaefer, Sharp Electronics Corp., 1300 Naperville Dr.,Romeoville, IL 60446; (630) 226-2400; Fax: (630) 759-2101;cschaefer@sharpsec.comJosh DeGregory, Academy Electronics Repair, 7516 E. Main St.; Reynoldsburg,OH 43068; (614) 861-2321; Fax: (614) 861-2330; todd_merrit@yahoo.comWillie Hunter, Hunter Electronics, 13811 Fairmount Dr., Detroit, MI 48205;(313) 527-2366; Fax: (313) 527-2366; hunterwillie@sbcglobal.netAleksandar Aleksandrov, Superior TV Service, 115 N Park St., Ypsilanti,MI 48198, (734) 482-3210; Fax: (734) 482-3239; stukk@aol.comGregory Kaurich, Greg’s TV & Satellite, 52 Applegrove Court, Howard, OH43028; (740) 390-0043; Fax: (740) 397-7110; lollg@earthlink.netG. M. Hyder, My TV Repair, 19515 Livernois Ave., Detroit, MI 48221; (313)861-6646; Fax: (313) 557-0610; gmhyder@detroitbigscreen.comSteve Frank, Frank’s T.V., 820 South 12th, Canon City, CO 81212; (719)269-9133; Fax: (719) 275-7816; sfrank@bresnan.netJohn Hamilton, Strategic Service Solutions, Inc., Mailstop EF 6.350.05300 Radio Shack Circle, Ft. Worth, TX 76102-1964; (817) 415-3256;Fax: (817) 415-0215; john.hamilton@radioshack.comCharles Grimsley, Hammond Organ Service, 205 Bailey Dr., Bossier, LA71111; (318) 742-6180; Fax: (318) 642-2080; codycatcom@netzero.comChas Martinez, Chuck’s TV, 3773 Federal Blvd. Denver, CO 80211; (303)477-8653; chuck2034@aol.comLarry Heinrich, Jordan Television Service, 110 W Baker Rd., Baytown, TX77521; (281) 422-6651; Fax: (281) 422-6651; jordantv@cs.comThomas Brawley, Boulder Electronic Repair, 3896 Arbol Ct., Boulder, CO80301; (303) 443-0130; Fax: (303) 939-0130; t.brawley@comcast.netDarrell Nephew, Electronic Express, 1719-Abram St., Arlington, TX76010; (817) 460-9554; Fax: (817) 460-8017; clearvtv@yahoo.comHugh Thornley, Main TV, 636 Main St., Longmont, CO 80501; (303) 776-6955; Fax: (303) 776-0792; maintv2002@hotmail.comRuben Ramos, Rubens TV/Video, 4114 Garden Ave., Los Angeles, CA 90039;(323) 666-7135; Fax: (323) 666-7135; rubentwo@earthlink.netEugene N. Saunders, Saunders TV, 2120 Broadway St., Baker City, OR97814; (541) 523-7344; Fax: (541) 523-5041; saunders125@msn.comMichael Rollett, Surf Audio Video, 1608 Via Calendula, San Clemente,CA 92673; (949) 388-2930; Fax: (949) 388-2550;mike@surfaudiovideo.comRichard Borcherding, Don’s TV Inc., 1315 E St., Washougal, WA 98671; (360)835-3025; Fax: (360) 835-2458; btron2001@aol.comGlen Martin, Glenson Electronics, 10531 S Crenshaw Blvd #4,Inglewood, CA 90303; (310) 672-4536; Fax: (310) 971-4942;glenelect@hotmail.comDave Kouva, Oak Enterprise, 105 NW Henry Ave., Beaverton, OR 97008;(503) 644-4931; Fax: (503) 646-9093; davidkouva@aol.comJoe Cooper, Neal’s TV Repair, 7530 Hanna Rd., Independence, OR 97351;(503) 838-0440; Fax: cooper@discover-net.netGalen Eggers, Irish TV, 858 N. Valley Mall Parkway, East Wenatchee, WA98802; (509) 884-7246; Fax: (509) 884-7246; irishtv@email.comDave Moulton, Quality Electronics, 1515 Redwood Ave. POB 5133,Grants Pass, OR 97527; (541) 955-3339; Fax: (541) 955-3339;qualelec@charterinternet.comHarold Wilkins, Wilkins TV, P.O. Box 622, Marcola, OR 97454; (541) 933-1967; wilkinstv@ qwest.netRick Henning, TV Doctor, 101 S 35th St., Springfield, OR 97478; (541)746-4323; Fax: (541) 746-4527; tvdoc65@hotmail.comNazario Monperroso, Alltronics, 1615 S.E. TV Hwy., Unit 2, Hillsboro,OR 97123; (503) 648-2343; Fax: (503) 640-8435; nazario.alltronics@verizon.netTim R. Selander, TV Specialty Shop, 1445 River Rd., Eugene, OR 97404;(541) 688-5061; Fax: (541) 688-5061; tvspecialtyshop@qwest.netSunghodn Lee, Quick TV & Appliance Repair, 3460 SW 183th Ave. SuiteD, Aloha, OR 97006; (503) 848-7640; diversifiedrefrigeration@juno.comJack Walls, Columbia TV, 33127 Stone Rd., Warren, OR 97053; (503) 397-2533; janburge@gl-1-comApril Gilmore, Outlet 48, LLC, 2221 North Scottsdale Rd., Scottsdale, AZ85257; (480) 429-6100; Fax: (480) 429-6101; april@outlet48.comPat Christensen, The Moth Shop, 560 E 10th N., Mtn. Home, ID 83647;(208) 324-6121; Fax:“Education is acritical componentin preparing theconsumer”Cut-Off Date needed forTransition to HDTVAn analog cut-off date is going to be necessaryto complete the transition from analog televisionbroadcasts to HDTV, according to the ConsumerElectronics Association (CEA). Four Congressionalleaders led the support for a hard cut-off date at theHDTV Summit, held in March.Policy suggestions were laid out for a swift transition,including Federal Communications Commission(FCC) enforcement of cable industry relianceupon the same security as consumer electronicsmanufacturers.Among the topics were what to do with the returnedspectrum, whose auction could net a projected$4-5 billion windfall. It was suggested that thismoney could help fund the transition costs for thoseconsumers who cannot afford to buy digital tuners.Chairman of the House Committee on Energy andCommerce, Joe Barton (R-TX) stated that “education8 ProService • April 2005is a critical component in preparing the consumer”for the fast-approaching (2006) transition.Among other suggested uses of leftover bandwidthwere: public safety and third-generation (3G)wireless services, such as full streaming video. Thepanelists also debated whether licensing the spectrumspace would inhibit technological innovationsand whether wireless communication would be thebest use of the newly freed space.According to a recent survey done by the CEA,nearly half of all consumers plan to make their nexttelevision purchase a high-definition (HDTV) televisionset. 2005 will be the first year that HDTV setswill outsell analog televisions as consumers becomemore conscious of HDTV. Consumer awareness ofDTV terminology has sky-rocketed in the past 18months, according to the survey. Estimates are thatthree million digital cable ready sets will be sold factory-to-dealerin 2005.It is expected that the next annual HDTV Summitwill focus on financing the cut-off date and continuedbroadcaster resistance.■

“The battle isdrawing downto this: Blu-Ray isselling technologywhile HD-DVDwill be sellingproduct.“Member Procurement Discount ProgramNESDA members, check out the GREAT savingsoffered by the following firms:B&D Enterprises – Semiconductors. 5% off all ordersof $25 or more. Call 800/458-6053.Howard Electronic Instruments, Inc. – Equipmentfor Soldering, Desoldering, SMD Repair, Inspection, workStations & Specialized Test Equipment. 10% off phoneorders (excluding SALE items), 800/394-1984.On-line orders at www.howardelectronics.comget automatic 5% discount. Type (NESDA) afteryour name for extra 10% discount (total of 15%).Martin Distributing – Parts & Accessories. 5% offstock items plus an additional 5% off items notThe battle over HD-DVD and Blu-Ray technologiesis heating up in what promises to be an instantreplay of Beta vs. VHS. Both sides are squaring offfor the next technological format battle.In the corner for HD-DVD is Toshiba, which hasmore market dominance itself than all the backersof Blu-Ray combined. It is joined by smaller playersSanyo and NEC, who together are ready to launch thefirst HD-DVD players in late 2005. Although their storagecapacity is slightly more than half that of Blu-Ray,the technology is backwardly compatible with today’sDVD format allowing consumers to buy in for lesscost. In addition, companies who reproduce DVDswon’t have to completely re-fit their equipment.In addition to market share, HD-DVD has the studiobacking of Paramount, Universal Studios, WarnerBros. and Time Warner’s New Line Cinema. All ofthese studios have announced a significant amountof titles on HD-DVD to be available at the time HD-DVD players are introduced. Along with an earlierintroduction date (late 2005), that almost assuresHD-DVD the lion’s share of the marketplace.HD-DVDs utilize a blue laser, which operatesat lower wavelengths than current red lasers. Theshorter wavelength allows it to read and write dataover a much tighter surface area, which allows storageof far more data on a disc that is roughly thesame size as CD. This size compatibility will allownew players to handle both old and new DVD formatsin the same machine (outfitted with both redandblue-laser diodes).Using dual layer techniqueswith 15 gigabytes per layer, HD-DVD can store asmuch as 30 gigabytes of data on a single disc. HD-DVD also touts the ability to create discs with red-laserstandard DVD format on one side and blue-laserHD-DVD standard on the other.At the defense of Blu-Ray, Dell, Hewlett Packard,Hitachi, LG Electronics, Mitsubishi Electric, Panasonic(Matsushita Electric), Pioneer, Royal PhilipsElectronics, Samsung Electronics, Sharp, Sony, TDKand Thomson are lined up and ready to play. Somecontent providers are also onboard: Sony PicturesEntertainment and Metro-Goldwyn-Mayer, the WaltDisney Company and Buena Vista stock. Order on-line: or call800/660-8771.MCM Electronics – Parts, Accessories, Test Equipment.10% off all orders. Cannot combine withother promo discounts or special orders. Call800/543-4330.PTS Electronics – TV & Computer Replacement Parts.10% off net pricing (after dud allowance). Call800/844-7871.Note: Members must provide their NESDA member I.D.number. If not known, check on a previous dues statement orcontact NESDA at 817/921-9061 ext. 16 or by e-mail Battle: Blu-Ray vs. HD-DVDIn addition, several gaming giants came out forBlu-Ray during the 2005 International CES in January.Most gaming companies have yet to pick sides, butthe potential for an additional 20 gigabytes of storageleaves them leaning toward Blu-Ray.Like HD-DVD, Blu-Ray makes use of a blue laser,but requires an entirely new manufacturing processwhich leaves duplicators bearing the brunt of transitioncosts. With 50 gigs of storage space currently available,new layered discs are already under development thatwould allow over 100 gigs of storage on one disc. JVCannounced in December a disc that allows both standardDVD and Blu-Ray content on a single side of thedisc, a feature they say is more consumer-friendly.The battle is drawing down to this: Blu-Ray is sellingtechnology while HD-DVD will be selling product.The introduction of Blu-Ray discs is not expecteduntil 2006, which could be a major advantage to theHD-DVD format, making the lower-cost HD-DVD theearly leader. Vastly different physical attributes ofBlu-Ray and HD-DVD discs will make it cost-prohibitivefor manufacturers to produce next-generationplayers that can handle both formats in one machine,since they would need two pickup heads.Even with studio backing of both technologies,many are expected to hesitate rather than choosethe “wrong” technology. Ultimately, wary consumerswill make the deciding vote.Putting Rumors to RestIn response to all the controversy about the NationalService Alliance, NESDA Life Member and formereditor Wallace S. Harrison has written a multi-facetedreport noting the pros and cons of the NationalService Alliance. In his report, “National Service Alliance:Friend or Foe to Independent Service?” he exploresthe roots of NSA and how NSA hopes to affectthe service industry. This indepth report is availableonline from VPEA at, or at from NSA will be silencing rumorsthemselves at the 2005 National Professional ServiceConvention, to be held in Orlando FL, July 26-30. ProService • April 2005 9

Feel thePower ofISCETCertificationandLearningISCET Moves intoUncharted TerritoryFor the third year (2003,2004, 2005) we’re rebuildingour infrastructure, securingthe tools required inthe beginning of the 21stCentury to fulfill our mission of Certifying ElectronicsTechnicians. To this end, we are instituting newmethods of delivery in providing training materialsto educators who teach those choosing electronicsas a career.Online Testing SystemISCET is providing a means for offering examinationsto electronics technicians worldwide. All that’snecessary is a high speed connection to the Internet,an ISCET Certification Administrator or Proctorto monitor the examination session and a desire toshow all concerned that the examinee is in the toppercentages of his profession.10 ProService • April 2005The Passing Parade:ISCET News & ViewsISCET moves ahead!Be proud that you are associated with ISCET. Ihear it every day from people calling to find out aboutcertain aspects of ISCET and its involvement in electronics.“I’ve looked over the various organizations,and it seems you are very professional.” As an example,a large aerospace corporation recently called toask us to present a plan to certify all of its electronictechnicians in the Industrial discipline and providetraining using our Virtual Classroom facilities.These are the facts, folks. ISCET has moved farahead of where we were in January of 2002. We are,as has been said before, “a force that must be reckonedwith.” Who said it about ISCET? Does anyoneremember? Let me know if you do. Let’s see whoremembers first. It was in print, and said by a veryrevered leader of ISCET. The first few to answer correctlywill be recognized in the June 2005 column,along with the correct answer.Yes, we’re moving into uncharted territory.continued on page 12Online Learning SystemISCET is now offering study material for preparation of examinees for the examinations of theirchoice, and learning courses in various forms including virtual classroom sessions, all designed to offeron the internet. Courses currently available and “To Be Released” are:Self Study:• Industrial Electronics Study Guide & Practice Test• Computer Electronics Study Guide & Practice Test• Radar Electronics Study Guide & Practice Test• Associate CET, Part 1 Learning Course (14 Modules)• Associate CET, Part 2 Learning Course (16 Modules) ..................................(available June 15, 2005)• Telecommunications, Cabling-1 Learning Course (13-15 Modules)• Electronic Systems Associate-1 Learning Course .......................................(available July 1, 2005)• Electronic Systems Associate-2 Learning Course .......................................(To be announced)Virtual Classroom:(See schedule of classes at Click on “Online Learning Classes”)• Associate CET, Part 1 Virtual Classroom (14 Modules)• Associate CET, Part 2 Learning Course (16 Modules) ..................................(available June 15, 2005)• Telecommunications, Cabling-1 Learning Course (13-15 Modules)• Electronic Systems Associate-1 Learning Course .......................................(available July 1, 2005)• Electronic Systems Associate-2 Learning Course .......................................(To be announced)Actual classroom studies can be augmented by these learning courses. Online learning coupledwith the development of curricula for teaching the ESA material are intended to fulfill the obligationthat ISCET has to offer not only certification, but aids for education that allow more proficientteaching of electronics, whether it be actual classroom, virtual classroom or self study.There are other courses on the ‘drawing board’ such as Networking and Wireless, Electronics DeliveryAssociate and. Electronics Installer Associate. Certification testing will be available for each ofthese mentioned.

Tech Grads Diminish in U.S.Skilled technology workers are becomingincreasingly hard to find in the United States,according to the Matthew Kazmierczak, seniormanager of research at the AmericanElectronics Association (AeA). According toa recently released report by the AeA, “OffshoreOutsourcing in an Increasingly Competitiveand Rapidly Changing World,” theAmerican school system is largely to blameby failing to provide a strong education inmath and science.The AeA urged tech businesses to supportmath and science education in schoolswith donations of both time and money.AeA further recommended that businessesand universities should send their skilledWelcome Journeyman CETswho passed from 1/28/05 thru 4/1/05ProctorLawrence J. Gordon CET; Stafford, VALaser GradeMichael Gladu CET; Hewitt, NJDan Kempton CET; Shelton, WAMichael Miller CET, CAJason M. Holmes CET; San Mateo, CAGary P. Moore, CADavid R. Morgan CET; Hardin, KYRobert Powell CET, CANathan E. Stansell CET; Utica, MIIutisone Tiliaia CET, CAJesus Alba CET; El Paso, TXWilliam J. Berry CET; El Paso, TXAlbert Davila CET; El Paso, TXJose Delao CET; El Paso, TXBobby Delao CET; El Paso, TXLuis A. Lopez CET; El Paso, TXJuan Rubalcava CET; El Paso, TXPaul D. Wilson CET; El Paso, TXRichard A. Burnside CET; Henderson, NVGeorge F. Gill CET; Henderson, NVGregory A. Gray CET; Las Vegas, NVJared P. Hendren CET; North Las Vegas, NVDouglas B. Jenks CET; Las Vegas, NVDouglas B. Jenks CET; Las Vegas, NVTodd E. Myers CET; Las Vegas, NVDarren T. Nagamine CET; Las Vegas, NVJohn E. Peterson CET; Las Vegas, NVSteve R. Simmons CET; Henderson, NVFred W. Straub CET; Las Vegas, NVKathleen K. Thomas CET; Henderson, NVJohnnie T. Vargas CET; Las Vegas, NVJames Shambow CET, CAJana R. Hardin CET; Post Falls, IDWelcome Associate CETswho passed from 1/28/05 thru 4/1/05ProctorMichael Shu; Alexandria, VALaser GradeJames Carnahan; Denver, CORandolph Cordell; Aurora, CORobert Haas; Cleveland, OHBaltazar Hidalgo, CAChadwick E. David; Los Angeles, CAJoseph Villademoros CET, CAPaul J. Mac; Clearwater, FLGeorge Weiss CSM, CAJames E. Hennke; La Grange Park, ILprogrammers, engineers and scientists intopublic schools to mentor and teach. Thiswould help ensure that children are gettingthe best possible education in these fields.AeA researchers found that roughly 50percent of all engineering, math and sciencedegrees awarded in the U.S. go to foreign nationals.Intel researchers found a decline inthe number of students coming to Americasince 9/11 by as much as one third. To makematters worse, one third fewer of those studentsare staying after graduation. In theU.S., the number of technology and mathstudents is much lower, while in Asia therehas been a sevenfold increase in the numbersof science and math students obtainingStanley Creitz CET, CAAdam M. Harris; Mankato, KSJoseph T. Martinez; Topeka, KSDominic C. Segura; Mankato, KSMichael E. Whipple; Miltonvale, KSRod Moore CET, CADale R. Campbell; Joplin, MOLarry B. Coleman, Jr.; Carl Junction, MOLori A. Dale; Topeka, KSBrandon H. Davidson; Joplin, MOMatthew K. Ditch; Topeka, KSChad A. Drinkard; Wichita, KSLarry E. Esquibel; Topeka, KSChad T. Faulkner; Topeka, KSDavid J. Forkembrock; Topeka, KSTimothy C. Fuller; Wichita, KSJohn E. Gobetz; Pittsburg, KSKenneth W. Gregg; Haysville, KSMatthew L. Griffin; Wakarusa, KSJames P. Haney; Topeka, KSTami L. Hood; Joplin, MOTiana C. Jackson; Topeka, KSGermaine D. Johnson; Wichita, KSAndrew T. Jones; Wichita, KSGregory J. Kelley; Joplin, MOBrian L. Long; Topeka, KSPatrick A. Lutz; Wichita, KSAndrew E. Mackey; Wichita, KSGregory G. Mcgovern; Topeka, KSTerry L. Mitchell; Topeka, KSCharles J. Osman; Wellington, KSGerald A. Palmer; Topeka, KSRoger D. Parker; Saint Marys, KSRonald L. Patterson; Topeka, KSWayne J. Porter; Topeka, KSCassie L. Pryor; Frontenac, KSRaymika J. Richardson; Topeka, KSShane A. Ridgway; Eskridge, KSScott A. Spence; Duenweg, MOMark P. Stevens; Derby, KSJoseph K. Swopes; Topeka, KSDavid W. Tillotson; Topeka, KSSaul Valadez; Joplin, MOHardie B. Welch; Topeka, KSMemrie D. Williams; Wichita, KSRon G. Williams; Topeka, KSBrian C. Winchell; Topeka, KSEd Kimmel CET, CADonald L. Sinclair Jr.; Louisville, KYGary P. Moore, CARichard D. Davis; Paducah, KYChristopher M. Wilson; West Paducah, KYEdward Vahedi, CANicholas L. Gray; Baltimore, MDCarlton Hamilton; Owings Mills, MDdegrees.Intel has committed to putting significantamounts of money into fostering math andscience programs in the U.S. in hopes of reversingthe trend. Intel Sr. VP Pat Gelsingersaid that companies like Intel can compensateby hiring workers in other places, butsaid that the consequences for the UnitedStates could be devastating. “I just fear forour long-term competitiveness,” he said.Microsoft Chief Technical Officer CraigMundie pointed to Russia as the next possibleplace to find talented engineers. Henoted that the country’s heritage in mathand science could be important in solvingan emerging class of technical problems. Theodore R. Staton, Jr.; Baltimore, MDDaniel Metzger CET, CARolland R. Smith; Ottawa Lake, MIRobert Powell CET, CATimothy S. Zyski; Hazel Park, MISalvadore Guerrero CET, CALynn Corbett; Lithonia, GAJim Fellows CET/CSM, CAMariusz A. Burchacki; Liverpool, NYKevin B. Crawford; Pennellville, NYJohn M. Frechette; Fulton, NYScott E. Gaca; Phoenix, NYPeter W. Marcus; Syracuse, NYMarion L. Mosher Jr.; Seneca Falls, NYJustin M. Parody; Dexter, NYJohn C. Rezak; Baldwinsville, NYMichael Beaver CET, CASteve A. Conrad; Athens, OHKip Siewart, CARobert E. May; Arlington, TXIutisone Tiliaia CET, CAChristine L. Martinez; El Paso, TXTheoda J. Metcalf; El Paso, TXEd Reilly CETKenneth B. Carter; Beatty, NVAndrew J. Eslary; Las Vegas, NVJames E. Fraas Jr.; Las Vegas, NVDana L Glavich; Las Vegas, NVMark D. Hamilton; Henderson, NVJeffrey M. Hanley; Beatty, NVMike S. Jenkins; Las Vegas, NVSusan S. Kibbe; Beatty, NVDerek J. Kirkendall; Las Vegas, NVJames N. Laming; Las Vegas, NVWillie C. Mctear; Las Vegas, NVBenito Mireles; Henderson, NVDarren T. Nagamine; Las Vegas, NVDouglas N. Rolter; Las Vegas, NVMichael W. Saffelder; Las Vegas, NVGarry E. Salisbury; Beatty, NVMichael S. Scearce; Las Vegas, NVDoyle L. Shupps; Beatty, NVRobert W. Storie; North Las Vegas, NVFred W. Straub; Las Vegas, NVLouiel B. Tanate; Beatty, NVJack Unick; Las Vegas, NVJoseph R. Watt; Henderson, NVMichael S. Wilcox; Henderson, NVDaniel L. Zaveson; Las Vegas, NVTed Rodriquez CET, CATy A. Ouellette; Bow, WAJames Shambow CET, CAJustin M. Bloom; Molalla, ORBrandon D. Decker; Coquille, ORRichard R. Rogers; Longview, WAProService • April 2005 11

continued from page 10Keeping Certifications CurrentIn the coming months ISCET will prepareto meet the requirements ofISO in certification procedures.One of these elements isthe means necessaryto keeping tificationscerrespecttoemerging tech-awardedto techni c i a n scurrent withnology.ISCET is movingforward to provideboth actual classroom,virtual classroom andself-study courses aimedat providing material thatearns Continuing EducationUnits (CEUs). CEUs are neces-sary tokeep your certificates current,however IS-CET Journeyman Certifications never expire. AssociateCET certification has definite expiration dates,and is intended as basic preparation for JourneymanLevel in the discipline of electronics selected by thetechnician. Periodically Journeyman CETs can engagein study to earn CEUs, which, when accumulated inaccordance with the “Registered CET” program willearn the “Registered” ®. The CET earning this symbolis “CET®.” All ISCET CETs should be preparedto take a little time to keep their certifications currentand become Registered. We will try to make it assimple and painless as possible.Let’s Talk About NASTeCNASTeC, the Appliance Technicians division of IS-CET, is gaining popularity daily. Tests are being given,and a major appliance manufacturer is sponsoring aprogram to have their technicians certified all acrossthe United States. Expect to see more of the NASTeCshoulder patches and chevrons in the appliance serviceindustry very soon.In keeping with ISCET’s commitment to provideeducational opportunities to those who are workingtoward certification, Online Learning courses arebeing developed that will allow both self study andvirtual classroom courses in appliance servicing. Anendorsement program in each of the participatingmanufacturers’ makes and models will eventually beavailable, as an endorsement to previous certifications.NASTeC is striving to be an asset to all applianceservicers, manufacturers and technicians. Like ISCET,NASTeC is moving ahead. Keep your eyes on NASTeC– we’re going places!FCC TestingFCC testing has slumped in the past couple of12 ProService • April 2005years. This has been a general trend with FCC,not just ISCET. A new promotion program forFCC testing is being developed which concentrateson the marine aspects of FCCrequirements. It will utilize the OnlineLearning System (OLL) to offer coursesin electronics aimed at passing variouselements of the FCC test. Thesewill be offered as Self Study (LCcourses) and as Virtual Classrooms(LC-IA).This is just one more ofthe places ISCET is going!Promoting ElectronicsEducationWho among us does notsupport the education of youngpersons to look at electronics astheir future, and prepare themselves witheducation towards that end? This doesn’t meanthat each of these should expect to service electronicsin the consumer field of electronics. Many willsettle into other lucrative fields of electronics. Somefields are yet to be discovered, some just emerging,but all are rooted in the basics of electronics.To this end ISCET is supporting the use of a promotionaltape/DVD developed by CEA and given toISCET along with the CEA certification examination,records, etc.“NO LIMITS”This VHS tape has been updated and is being utilizedby the National Coalition for Electronics Education(NCEE). ISCET is proud to be associated withthe NCEE, who is sponsoring the distribution of thisprogram.If you are an educator in electronics, you needthis program to help you recruit. Even if you justteach and do no recruiting, you need to show thisto your class to assure them that there is a futurein electronics, a good one. ISCET, as well as otherorganizations, is offering these at $10.00 (DVD) and$15.00 (VHS), which only covers cost of duplicating,shipping and handling. Of course, you can always e-mail me ( with your credit card number(this is NOT a secure link) or call the office at 800-946-0201. Or, visit the Online Store at www.iscet.orgto place your order.Student ChaptersISCET Student Chapters are doing fine things.There is a good example in this issue of ProService:the Student Chapter at Irving Academy sponsored byMr. George Kennedy. If you haven’t read the article,do so. It’s a good example of Student Chapters andwhat they accomplish. Each edition of ProService attemptsto spotlight one of our Student Chapters andtheir leaders. Take a few minutes and drop them acard or an e-mail giving your support in principal. Noaddress for them? Just send it to me,’ll see that it’s delivered to the right person. Your

support costs very little to you other than your timeand is invaluable to the Student Chapter leaders andtheir students.I have said in several issues of this column thatthere are changes coming, and there are. It’s justthat other pressing matters have precluded thesechanges taking place. One of these days you will bepleasantly surprised with these changes. Keep tunedto this station.Certification Administrators (CAs)The Spotlight this issue is on Mr.Iutisone Tiliaia of El Paso, who tookMr. Troy West’s place when Troy retired.Troy was always in the Top 10CAs, and it looks like Mr. Iutisone isfollowing right along in Troy’s footsteps.Take a look at the “Spotlighton CAs” article in this issue.You will find an insert in yourcopy of this magazine. If youare a CA or Proctor and youdid not receive the insert entitled“CA Communications,”please let us know so that wecan immediately furnish youa copy by e-mail or USPS.There’s some very importantinformation contained inthis insert.Nomination andElection ofISCET Officersand DirectorsIf you are a votingmember of IS-CET you will receivewith this magazine theNominations form to nominate individualfor the offices of President, Vice-President,Secretary & Treasurer, as well as two directors.The nominating committee of the ISCET Board ofDirectors has proposed a slate of nominees. Howeveryou, too, can have nominations placed on theballot. In fact, the Board of Directors would openlywelcome any nomination that meets the requirements.Be sure to return your nomination by May1, 2005. Return it to ISCET ONLY if you are makinga nomination.Be sure to ask the person you are nominating ifhe or she would accept your nomination. Please givethe full name, address and phone number of thenominee so that we can easily locate him/her. If youshould need any information with regard to eligibility,etc., feel free to contact me at 800-946-0201, oremail: I will be glad to assist you inany way possible.Nominations for Technician of the YearThose of you who did not receive a NominationForm for Officers and Directors are not, according toour records, voting members of ISCET. You should,however, receive the form for nominating “Technicianof the Year.” Nominated technicians should beactive in the performance of their tasks, but do nothave to be CETs. They can be in Consumer Electronics,Biomedical, Radar, Industrial or any other CETdiscipline. When nominating, include a biographicalsketch of the nominee, and reasons he/she shouldbe nominated. Include any contributions to the communitythrough service-based organizations such asLions, Rotary, or Sierra Clubs, School Boards, etc.It would be great if we had several strong can-didates to present to the Board of Directors,who make the final decision. A speciallyconvened caucus ofthe Board willmake the decisionso it can be presentedat the Convention in July.Got someone in mind? Get busy and sendthose nominations to us no later than June 1,2005.Ed’s CommentsThis is the last printed issue of ProService Magazineuntil after NPSC 2005, and it should be said herethat in the past two years ISCET has made significantprogress along the road to rebuilding the organization.It’s not done yet, but we adopted a plan,and put it to work. It is on track, and it’s time to passout some heartfelt “THANKS” to all the Officers andDirectors who participated in the structuring of theplan, stuck their necks out, and adopted it. Manythanks to Mack Blakely, who hammered out the kinksand gave massive support to the staff. We’re notthere yet, but we’re on our way!ProService • April 2005 13

Spotlight on CertificationAdministrators: Iutisone TiliaiaIutisone Tiliaia, known to his students as “Mr. T”,was born in American Samoa almost 50 years ago.He and his wife, Irene, have two grown children, IutisoneJr. and Kendra. Mr. T currently resides in El Paso,Texas where he’s an electronics instructor at WesternTechnical College replacing Troy West as one ofISCET’s Top Ten CAs.Mr. Tiliaia has an Associates Degree in CriminalJustice, an AOS in computer science electronics andan AOS in HVAC. He has 7 years of experience inelectronics, and has passed the Associate CET test,the Computer Journeyman exam, the Industrial Journeyman,Communications Journeyman, ConsumerElectronics Journeyman and Biomedical JourneymanElectronics class at the Academy of Irving (TX) isdesigned to teach students the basic laws of electronicswhile training them to use the most up-to-dateequipment to analyze information from complex circuits.Algebra I is a pre-requisite in this math-basedprogram where each student has a laptop computer.This hands-on, self pace class is preparing studentsfor a rewarding career in the growing field of electronicsengineering.Software giant Microsoft selected Irving ISD asthe first district to receive the “Center of Excellence”award. With that designation, they are recognized asan innovator in the use of technology to enhanceteaching and learning. Acknowledged by this award,Irving ISD has established itself as a front-runner inthe use of technology in education.Students learn the principles of direct current,alternating current, digital electronics and analogelectronics. A program called NIDA teaches themconcepts based on theoretical presentations, whichare supported by hands-on experimentation. NIDAtrainers are used to maximize student interaction.Students use individual, circuit-by-circuit conceptsto learn different operating systems in order to troubleshootquickly and develop their technical skills.Along with troubleshooting, students build an AM-FM radio and a remote-controlled car.Students in the electronics program have the opportunityto go on field trips to facilities where theycould be working in the future. Destinations includeTexas Instruments and Richland College, where studentsprogress through the semiconductor manufacturingprocess. Students get to work in an actualclean room, donning bunny suits to protect delicateelectronics in the production of an actual semiconductor.Of the 110 students enrolled in the electronicsexams.Some of Mr. Tiliaia’s hobbies include racquetball,rugby, volleyball and repairing electronics equipment.•Spotlight on ISCET Student Chapters:Academy of Irvingprogram at the Academy of Irving, eleven are enrolledin Electronics II. The advanced students willbe given the ISCET Associate CET exam at the endof the year.Instructor Gary Kennedy is not a career educator,but rather a career learner. He has spent morethan 30 years working at various occupations, suchas at a sophisticated laboratory in a nuclear weaponsplant. In another setting, he worked with theEPA to monitor emissions at power plants to ensurethat they were in compliance with 40 CFR 75 (thepurpose of this Code was to establish requirementsfor the monitoring, recordkeeping, and reporting ofpollutants, volumetric flow, and opacity data underthe Acid Rain Program). Definitely diversified, he alsoholds a General Class FCC license, a pilot’s licenseand a Class A Water and Wastewater license.In 2002, Gary completed 38 hours of professionaldevelopment in electronics and semiconductorat the Advanced Summer Institute for Educators.Then, in 2003 he completed 31 hours of professionalstaff development at Southern MethodistUniversity. In order to better prepare his studentsto enter the workforce, he works closely with TexasInstruments and the Dallas-Ft. Worth SemiconductorCouncil.His students have the opportunity to attend theSkills USA competition each year. Historically, electronicsstudents at Irving Academy have placedvery well in this competition. This year (2005), fivestudents attended the Skills USA District Competitionat Waco, TX. They swept the entire electronicscompetition for the first time! One student, SalvadorMedrano, scored perfectly on the written portion ofthe competition.Gary Kennedy may be contacted at Academy ofIrving ISD at 972-659-8148.

Online Learningfrom ISCET.The best way toprepare for your test.Self Study Online Study Guides & Practice Tests Offered: Industrial Electronics, Radar Electronics & Computer Electronics Self study courses are offered for 150 days with access 24/7. Study at your own pace,whether you are learning to pass ISCET Certification Tests or to enhance your knowledge, thissuits the schedules of busy people.Virtual Classroom Courses Currently Offered: Associate CET Electronics - Part 1 Telecommunications CTA - Part 1 Virtual Classroom courses allow all participants to see the same graphic material on themonitor and audio is a free exchange between students and instructors. No phone charges. Yoursound card uses speakers or headsets along with a microphone to allow your participation inthe classroom atmosphere. A good way to learn!All you need is Internet access and a desire to learn. All courses are affordably priced. Checkit for yourself! Go to, and then click on the icon “Online Learning Courses.” Youwill see a complete list of Iscet Online Learning Material. If you need any help or desire otherinformation, call 800-946-0201 and ask for Online Learning Help.For more information contact ISCET at 800-946-02013608 Pershing Ave., Fort Worth, TX 76107; or email • April 2005 15

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