JOB DESCRIPTION Floating Support Worker Level 2

JOB DESCRIPTIONJob Title: Floating Support Worker, Level 2Project and Location:Main Purpose of Job:RelationshipsResponsible to:Reports to:BCM Housing Support for Young People, Unit T9Dungannon Business Park, 2 Coalisland Road,DungannonTo support and enable Service Users to attain, maintainand sustain their own tenanciesService ManagerProject Co-ordinatorDirect Support Work with Service Users· To carry a case load of service users aged 16 – 25 years and carry out allduties as required of a support worker role in the community.· To be available to work at times appropriate to the changing needs of theService User and for the efficient use of staff resources.· Visit Service Users in their home or place of residence as appropriate.· To assess the needs and risks as relevant to each Service User and to supportthem to set and attain realistic and achievable targets.· To monitor and record the Service User’s progress by a process of regularreview.· To provide a range of services appropriate to the individual’s needs· To ensure that Service Users develop the skills needed to attain, maintain andsustain stable tenancies.· To promote Service User involvement and active participation in the Project.· To assist in the facilitation of Service User Workshops and consultation groups.· To act as an advocate for Service Users as appropriate.Communication· To work as a member of the Project team and contribute to the overall teamperformance.· To attend team meetings as required.· To maintain telephone communication as detailed in the lone workingguidance.· To establish and maintain effective communication with relevant social workteams, Northern Ireland Housing Executive staff and other support agency’sstaff in the community· Maintain accurate and complete records consistent with policies andprocedures.· To use effective and appropriate communication with others, includingservice users at all times.

Health & Safety· To carry out, record and review assessments and risk management strategiesfor each service user.· To monitor work areas to ensure safety of self and others.· To follow health and safety policy and procedures.· To report and alert others to health and safety risks and challenge others whoput themselves at risk.· To record and report all accidents and significant incidents.· To evacuate buildings in an emergency.· To ensure service users are encouraged to report any risks or concerns of risk.Developing Self and/or Others· To take responsibility for own personal development, taking an active role inlearning opportunities.· To evaluate learning opportunities and share information with colleagues.· To reflect on own current practice identifying areas for development.· To contribute to team training audits.· To contribute to the learning of others by assisting with staff inductions, takingan active role in team meetings and sharing ideas and knowledge.· To participate in training opportunities within and outside the workplaceevaluating their effectiveness and feeding back relevant information tocolleagues and Line Manager.Quality· To prioritise own workload and manage time to ensure tasks are completed ina timely fashion and quality is not compromised.· To use and maintain resources effectively and encourage others to do so.· To monitor the quality of own work and report any quality issues.· To work in line with the Quality Assessment Framework.· Ensure that service user’s views are sought and contribute to the continuousimprovement of the service.· To provide all relevant information to assist in the monitoring, evaluation,review and planning of the service.· To maintain all reports, checklists and high quality records of contact withservice users and outside agencies.· To provide information if required for the investigation of untoward incidentsor complaints.Equality & Diversity· To recognise the importance of people’s rights and act in accordance withlegislation, policies, procedures and good practice.· To perform duties in a manner acknowledging and recognising othersexpressed beliefs, preferences and choices respecting diversity and valuingpeople as individuals.· To take account of own behaviour and its effect on others.

· To identify and take action when own or other’s behaviour underminesequality and diversity.· When appropriate, support service users and colleagues in need ofassistance to exercise their rights.· To be available to work at times appropriate to the changing needs ofservice users.Promotion of BCM· To always act in a manner to promote a positive and professional image ofBCM· To understand and explain the ethos and purpose of the Project and BCM toservice users, the public and other professionals.· To circulate Project and BCM promotional materials as appropriate.· To actively participate in BCM promotional events and relevant training.· To maximise the use of positive publicity for the service and the organisation.· To facilitate partnership working with all relevant agencies to increase publicawareness of the service and the organisation.Other Duties· To work alongside and support where relevant and appropriate the work androle of volunteers in BCM· To undertake all relevant training as required· To carry out any other duties as specified by the Project Co-ordinator orService Manager.· To work in accordance with NISCC Code of conduct.

GENERAL TERMS AND CONDITIONSDuration:Hours:Permanent.20 hours per week.Salary: NVQ Qualified BCM: Scale Points 19 – 21.(£15,986 - £17,431 pro-rata per annum)Holidays:Probation Period:Pension:Mileage:Period of Notice:Based on 21 days per year.Six months.Entitled to join after three months service. Staff arerequired to make a minimum contribution of threepercent of basic salary to their personal pension withinthe Group Scheme.40 pence per mile.Less than six months service = 1 weekSix months service or more = 1 monthSick Scheme: BCM Sick Scheme 2Length of ServiceUp to 12 monthsMaximum Period of AbsenceSSP only12 months plus 4 weeks full pay4 weeks half paySSP onlyNo sick pay will be paid in respect of the first 3 days ofany period of sickness absence.If you require more details regarding the conditions of employment you will be giventhe opportunity at interview to discuss these and other matters.Job description approved by: Jackie Love, Service Manager Date: 15 June 2012

PERSON SPECIFICATIONJob Title:Floating Support WorkerKey:A=Application FormI=InterviewE=ExerciseP=Proof of QualificationR = ReferencesCriteria Essential Desirable HowAssessedQualifications1. GCSE in English and Maths.1. A, P2. N.V.Q. Level 2 in Health and Social Care orequivalent.2. A, P3. Registration with NISCC or in the process ofregistration with NISCC.3. A, PKnowledge &Experience 1. Experience of employment providing supportto young people aged 16 – 25 years.2. Knowledge of the needs of vulnerable youngpeople who are experiencing homelessnessor, are at risk of becoming homeless.3. Knowledge of supports available in thecommunity for this client group.1. An understanding of therequirements under thesupporting people initiative.2. Basic computer literacyskills.1. A, I2. A, I3. A, ISkillsAbility to develop effective supportive relationshipswith this client group.1. A, IEqualityIssuesGeneralIntelligenceOtherAbility to recognise the importance of people’s rightsand act in accordance with legislation, policies andprocedures.Good level of written and spoken English.1. Access to a car to allow travel andtransporting service users to various sitesthroughout the catchment area.2. Ability to work flexibly, including someevenings and weekends.A, IA, I1. A2. ACircumstances Good attendance at work. RPLEASE ENSURE THAT YOU PROVIDE EVIDENCE OF MEETING EACH OF THE CRITERIA ON YOURAPPLICATION FORM.Person Specification approved by: Jackie Love, Service Manager Date: 15 June 2012