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58th Annual Human Services InstituteFees, Registration,Deadlines, andother Info. on page 10!presentsThursday, April 6, 2000Cleveland Convention CenterLuncheon Speaker:Keynote Speaker:And don’t miss:Julian Bond, Chairman, NAACPTheda Skocpol, Author and Harvard UniversityProfessor• 8 Tracks/16 Sessions: Welfare Reform, Human Services & Schools, Public Health,Aging, Regional Dynamics, Race Relations, Nonprofit Communications, NonprofitManagement• $10,000 Anisfield-Wolf Memorial Award for Outstanding Service by a NonprofitOrganization• Most Treasured Volunteer (MTV) Awards for Human Services Volunteers• ResourceMarketplace: 100 Exhibits by Local Nonprofit Organizations• Continuing Education Credits: LSW, LPC, CLEThe Federation for Community Planning Welcomesthe National Association of Planning Councils to Cleveland andto the Human Services Institute!

2 • 58th Annual Human Services InstituteYou Are Invited to Tools for 2000!The Year 2000 is significant in many ways other than being the first of the new millennium. It is the year CuyahogaCounty residents receiving public assistance will feel the impact of welfare reform, experiencing for the first time theloss of cash benefits due to the newly imposed eligibility time limits. It will be a year when even more emphasis is placed onmaking schools safe, on dealing with minority health disparities, and on the impact of out-migration on human services. Itwill be a year when even more Baby Boomers begin to pay attention to the future of Social Security and Medicare. And itwill be a year when race relations continue to be America’s most intractable social challenge. For our community, it will bethe year when we can all come together to learn about and discuss those very issues at the Federation’s 58th Annual HumanServices Institute. As it does every year, the Institute will give us the opportunity to learn, both from speakers and each other,about the tools we have available and the additional tools we need to address our most pressing problems. Please join us atthis year’s Institute.David S. GoodmanFCP Trustee and Chairman, 58th Annual Human Services InstitutePartner, Squire, Sanders & Dempsey L.L.P.Institute Schedule8:00-8:30 A.M. Registration; Marketplace; Complimentary Coffee8:30-9:15 A.M. Keynote Speaker: Theda Skocpol9:30-11:30 A.M. Concurrent SessionsTrack 1: Welfare Reform (See p. 4 for description)Track 2: Human Services and Schools (p. 4)Track 3: Public Health (p. 5)Track 4: Aging (p. 6)Track 5: Regional Dynamics (p. 6)Track 6: Race Relations (p. 7)Track 7: Nonprofit Communications (p. 8)Track 8: Nonprofit Management (p. 9)12-12:30 P.M. Lunch12:30-1:30 P.M. Luncheon Speaker: Julian BondProgram includes presentation of Anisfield-Wolf Memorial Award and MostTreasured Volunteer Awards2:00-4:00 P.M. Concurrent SessionsTrack 1: Welfare Reform (p. 4)Track 2: Human Services and Schools (p. 5)Track 3: Public Health (p. 5)Track 4: Aging (p. 6)Track 5: Regional Dynamics (p. 7)Track 6: Race Relations (p. 7)Track 7: Nonprofit Communications (p. 8)Track 8: Nonprofit Management (p. 9)4:00-5:00 P.M. Reception

Eugene H. Freedheim LectureJulian BondT O O L S F O R 2 O O O • 3Chairman of the BoardNational Association for the Advancement of Colored People (NAACP)Julian Bond has been an active participant in the movements for civil rights, economic justice,and peace for more than three decades. He has been on the cutting edge of social change since1960 as an activist who faced jail for his convictions, as a veteran of more than 20 years ofservice in the Georgia General Assembly, as a university professor, and as a writer who raiseshard questions and proposes difficult solutions. During his legislative tenure, he was sponsor orco-sponsor of more than 60 bills which became law. He was co-chair of a challenge delegation from Georgia to the 1968Democratic Convention. The challengers were successful, and Bond was nominated for vice president, but he had to declinebecause he was too young. He appears regularly on America’s Black Forum, the oldest black-owned television show in syndication.He has authored a nationally distributed newspaper column and has been narrator of numerous documentaries. The holderof 19 honorary degrees, Bond is a Distinguished Professor at American University in Washington, D.C., and a professor ofhistory at the University of Virginia.The Luncheon Address is supported in part by the Eugene H. and Mina K. Freedheim Fund.The Luncheon Session also includes presentation of the 36th Annual Anisfield-Wolf Memorial Award and the 16th Annual Most Treasured Volunteer (MTV) Awards.W. T. McCullough LectureTheda SkocpolVictor S. Thomas Professor of Government and Sociology, Harvard UniversityTheda Skocpol received her B.A. from Michigan State University and her Ph.D. from Harvard.She serves on the editorial board of the American Political Science Review and co-edits abook series on American politics for Princeton University Press. She has been elected to theAmerican Academy of Arts and Sciences and the National Academy of Social Insurance, andhas held fellowships from the John Simon Guggenheim Foundation, the Institute for AdvancedStudy in Princeton, the Russell Sage Foundation, and the Robert Wood Johnson Foundation.During 1996, she was the president of the Social Science History Association. Skocpol’s first book, States and Social Revolutions:A Comparative Analysis of France, Russia and China, won the 1979 C. Wright Mills Award and the 1980 AmericanSociological Association Award for a Distinguished Contribution to Scholarship. For the past decade, her research has focusedon U.S. politics and public policies. Her 1992 book, Protecting Soldiers and Mothers: The Political Origins of Social Policy inthe United States, won five scholarly awards. Her two latest books are Civic Engagement in American Democracy, with coeditorMorris Fiorina, and The Missing Middle: Working Families and the Future of American Social Policy. Active in civic aswell as academic life, Skocpol has been included in policy discussions with President Bill Clinton, has appeared on televisionand radio, and is frequently quoted by journalists. She is coordinating a major new research project on civic engagement inAmerican democracy, considering the rise and development of major voluntary associations from 1790 to the present.The Keynote Session is supported in part by the W. T. McCullough Lecture Fund, which honors the memory of W.T. “Tom” McCullough (1907-1992), Federation staff memberfor 26 years, the organization’s sixth executive director, and staff director of the first Health and Welfare Institute in 1943.

4 • 58th Annual Human Services InstituteSessionsTrack 1: Welfare ReformOrganized by Jason Austin and Karene Booker.9:30-11:30 A.M. • The Lives of People Who Leave Welfare: What We Know from the ResearchWhat are the experiences and circumstances of individuals and families who leave cash assistance programs? Thissession will present results of research by Case Western Reserve University on families who have left cash assistance programsin Cuyahoga County. National research on families who have reached time limits for benefits in other communitiesacross the country will also be presented.PresentersDan Bloom, Senior Associate, Manpower Demonstration Research Corporation, New York, NYCara Pasqualone, Policy Analyst, Center on Urban Poverty and Social Change, Case Western Reserve UniversityModeratorThomas M. McDonald, FCP Trustee; Senior Managing Director and Director, Private Client Group, McDonald &Company Investments2:00-4:00 P.M. • Five Months to Go—Are We Prepared for Time Limits?In August 1996, Congress enacted welfare reform legislation that radically changed our federal cash assistance programsfor families and resulted in the devolution of major responsibilities to the states. Among other reforms, Ohio chose a 36-month lifetime time limit on cash benefits. The first time limit for cash benefits will be reached by some families in October2000. In a number of other states which set shorter time limits, families have already lost benefits. What can we learn fromthe experience of these other states? What options does Ohio have? And are we prepared in Cuyahoga County? This sessionwill provide a national overview of policies and experiences, as well as a closer look at Ohio’s options and local plans foraddressing this fundamental shift in the safety net.PresentersKarene Booker, Executive Program Administrator, Office of Health and Human Services, Cuyahoga County Department ofHuman ServicesJoel Potts, Deputy Director, County Operations, Ohio Department of Human Services, ColumbusLiz Schott, Senior Policy Analyst, Center on Budget and Policy Priorities, Washington DCModeratorSue Pearlmutter, Ph.D., Assistant Professor, Case Western Reserve University Mandel School of Applied Social SciencesTrack 2: Human Services and SchoolsOrganized by Eric Fingerhut, Greg Brown, and Wendy Leatherberry.9:30-11:30 A.M. • Making Our Schools and Our Children SafeParents and children should have the assurance that schools are safe havens. Unfortunately, today, this is not always thecase. This session will discuss the strategies and tactics being used to create a safe school environment in Cuyahoga County.Topics will range from the use of security devices to implementation of school safety plans and procedures. Participants willlearn about various projects and programs that focus on teaching students ways to resolve conflict, act responsibly, mediateissues, and diminish and control anti-social behavior. This session is presented with support from the Homer D. Webb Fund.

T O O L S F O R 2 O O O • 5PresentersMarva Richards, Executive Director, Cleveland Summit on EducationJeremy Shapiro, Ph.D., Vice President, Center for Research, Quality Improvement & Training, Applewood CentersPaul Williams, Ph.D., Superintendent, Beachwood Public SchoolsModeratorWilliam Denihan, Director, Cuyahoga County Department of Children and Family Support Services2:00-4:00 P.M. • Coming to School Ready to Learn: What Is the Commuity’s Responsibility?Starting school is a major milestone for children, bringing tremendous change to their lives. What kinds of supports andservices are needed to ensure that Ohio’s children are prepared to begin school? In this session, state and local experts willdiscuss the kinds of supports and services that are needed to ensure that children are physically, socially, and emotionallyprepared to begin school and to be socially and academically successful. This session is prepared in cooperation with theCleveland Municipal School District.PresentersWornie Reed, Ph.D., Director, Urban Child Research Center, Cleveland State UniversityRonald Victor, Superintendent, Garfield Heights City School DistrictSusan Zelman, Superintendent, Ohio Department of Education, ColumbusModeratorDavid W. Whitehead, FCP Trustee; Regional Vice President, The Illuminating CompanyTrack 3: Public HealthOrganized by Ken Slenkovich and Wendy Leatherberry.9:30-11:30 A.M. • Minority Health Disparities: A National Problem with Local SolutionsNumerous national studies have documented that minorities in the United States suffer disproportionately from a numberof serious diseases when compared to whites. These include heart disease, some cancers, and diabetes. In this session, theSenior Advisor to the Assistant Surgeon General of the United States will discuss the extent of the problem of minority healthdisparities in this country. She will also discuss an initiative to eliminate such health disparities, 100% Access/Zero Disparities,and will highlight some local initiatives that are currently underway in several communities.PresenterRochelle Rollins, Ph.D., Senior Advisor to the Assistant Surgeon General, Washington, DCModeratorMichelle Whitlow, Acting Director, Cleveland Department of Public Health2:00-4:00 P.M. • Minority Health Disparities: What Can Be Done Locally to Eliminate Them?The same minority health disparities that exist across the country also exist in Cuyahoga County. This session willexamine approaches to addressing the problem of minority health disparities at the local level. Speakers will present data todocument the need for local initiatives, as well as proven strategies that are being used to reduce disparities in Cleveland,Jacksonville FL, and other Ohio communties.PresentersDaisy Alford-Smith, Director, Summit County Department of Human Services, Akron, OHCheryl Boyce, Executive Director, Ohio Commission on Minority Health, Columbus, OHDavid Swain, Associate Director, Jacksonville Community Council, Inc., Jacksonville, FLModeratorYe-Fan Wang Glavin, FCP Trustee; National Director, Integrated Care New Health Management

6 • 58th Annual Human Services InstituteTrack 4: AgingOrganized by John Corlett and Peg McCarthy.9:30-11:30 A.M. • The Future of Social Security, Medicare, Managed CareIn the 21st Century, as baby boomers reach retirement age, a major shift in the U.S. population will present our nationwith unprecedented challenges. By 2012, the benefit payments for older adults will exceed tax revenue. This session willfocus on necessary changes in public policy, and on workable solutions for preserving Social Security and Medicare and forenhancing the quality of care in the managed care system.PresentersThe Honorable Steve LaTourette, Representative (R19), U.S. House of Representatives (invited)James Roosevelt, Jr., Senior Vice President and General Counsel, Tuft Health Plan, Boston, MAThe Honorable Stephanie Tubbs Jones, Representative (D11), U.S. House of Representatives (invited)ModeratorRonald Hill, FCP Trustee; Executive Director, Western Reserve Area Agency on Aging2:00-4:00 P.M. • Long-Term Care: New Solutions for a New CenturyPopulation projections show a growing number of Cuyahoga County residents aged 85 and older. Many of these adultswill or do suffer from moderate to severe disabilities and require a variety of supports to maintain or increase their qualityof life. But the average yearly cost of long-term care, whether institutional or home-based, is $50,000 and increasing, soneeded services are often unavailable to a majority of older adults without adequate resources or insurance. This sessionwill identify the gaps in Cuyahoga County’s long-term care services along with strategies and policy changes that couldhelp address these gaps in the future.PresentersDeborah Nebel, Ombudsman, Long-Term Care Ombudsman, Cuyahoga CountyHarvey Shankman, Executive Director, Eliza Bryant CenterModeratorSusan Axelrod, Director, City of Cleveland Department of AgingTrack 5: Regional DynamicsOrganized by Joe Ahern.9:30-11:30 A.M. • Strategies of “First Suburbs”How are older suburbs addressing the challenges of serving growing needy populations with dwindling resources? TheFirst Suburbs Consortium is a quiet revolution taking on the growing challenges facing inner-ring suburbs as both people andjobs have relocated to outer suburbs and other counties in the region. In this session, the mayors of two of Cleveland’s “FirstSuburbs” will discuss how these communities have developed innovative strategies for encouraging redevelopment, retainingpopulation, and maintaining infrastructure and human services.PresentersThe Honorable Paul Oyaski, Mayor, City of EuclidThe Honorable Judy Rawson, Mayor, City of Shaker HeightsModeratorRobert Jaquay, Associate Director, The George Gund Foundation

T O O L S F O R 2 O O O • 72:00-4:00 P.M. • Outmigration’s Implications for Human ServicesIt is an undisputed fact that population, development, and income levels are changing across the landscape. Thesechanges have profound — but not readily apparent — implications for human services professionals. The changes includeshifts in service populations, site locations, and sources of financial support. This session will address what it means forhealth and human services when people and businesses move to the suburbs.PresentersThe Honorable Madeline Cain, Mayor, City of LakewoodJoseph Garcia, Jr., Executive Director, Neighborhood Centers Association of Greater ClevelandNancy Roth, Executive Director, Health Systems Agency of North Central OhioModeratorPeg Gallagher, Director of Strategic Planning and Information Technology, United Way ServicesTrack 6: Race RelationsOrganized by the Greater Cleveland Roundtable.9:30-11:30 A.M. • Racism: America’s Unresolved DilemmaThe Reverend Joseph Lowery, former president of the Southern Christian Leadership Conference, has said thatAmerica lives in the 51st State — the State of Denial. Until we as a nation honestly address the issues of racism andsexism in this country, we will never resolve our national dilemma. This session will address the challenges of diversity inthe new millennium. This session recieves support from the Lolette Hanserd Fund.PresentersGeorge Curry, Editor-In-Chief, Emerge Magazine, Washington, DCRespondent Panel: To be announcedModeratorMargot James Copeland, President/CEO, Greater Cleveland Roundtable2:00 - 4:00 P.M. • Unleashing the Human PotentialThis session will focus on best ways to test and measure diversity programs in your organization that will help buildorganizational capabilities and personal skills necessary to do your job in the 21st Century.PresentersBryan Gingrich, Director of Measurement and Assessment, Memphis Diversity Institute, Memphis, TNLeslie Saunders, President, Memphis Diversity Institute, Memphis, TNModeratorMargot James Copeland, President/CEO, Greater Cleveland Roundtable

8 • 58th Annual Human Services InstituteTrack 7: Nonprofit CommunicationsOrganized by Quentin McCorvey in cooperation with the Nonprofit Section, Public Relations Society of America (PRSA)Cleveland Chapter.9:30-11:30 A.M. • Communications as a Tool to Shape and Influence Social Policy“Communications” is narrowly viewed by many as staging of press conferences, writing news releases, and calling on themedia to request coverage of specific programming or events. Nonprofit, social service organizations generally invest little intheir communications functions. The priority of their resource allocation is usually in programming. However, communicationsis a tool that, if used properly, can be a powerful influence on social policy. This session will present strategies and casestudies illustrating how communications has been used to shape public policy.PresentersBill Burges, President, Burges & Burges StrategistsCurt Steiner, President and CEO, HMS Success; Chief of Staff for Former Governor George VoinovichJuan Williams, Program Manager, Dialogue 2000, Washington, DCModeratorBeth Hallisy, FCP Trustee; Executive Vice President, Ira Thomas Associates2:00-4:00 P.M. • Embracing Technology: E-Mail NewslettersEmerging technology continues to change how organizations communicate with constituents. Are printed newslettersobsolete? In this session, participants will learn how to analyze their own organizations’ available technology and audiencedemographics to determine whether e-mail newsletters are a viable option for them. The session will provide tips and examplesregarding combining printed materials and electronic communications, organizing content and graphics, distributingan electronic newsletter, and maintaining an up-to-date distribution list.PresentersMary Power Patton, Public Relations Director, Future Next-Vantage One Communications GroupLoren Chylla, Marketing Manager, Cleveland LiveModeratorKen Manheim, FCP Trustee; President, Manheim Advertising, Inc.

T O O L S F O R 2 O O O • 9Track 8: Nonprofit ManagementOrganized by Roslyn Bucy Miller.9:30-11:30 A.M. • Forging Successful Partnerships in PhilanthropyMore is involved in seeking funding for a nonprofit agency than just identifying a foundation in a directory andsending a letter that asks for support. Foundations are staffed and overseen by people — people who want charitableorganizations to be successful in their efforts. Therefore, a successful partnership with a foundation begins with buildingrelationships with its staff and/or trustees. How can an organization — new or established, large or small — build suchrelationships? This session will provide tips and examples of how to forge successful partnerships in philanthropy.PresentersGoldie Alvis, Senior Program Officer, The Cleveland FoundationChristine Henry, Executive Director, The William J. and Dorothy K. O’Neill FoundationJulie Rittenhouse, Program Officer, Sisters of Charity FoundationRev. Richard E. Sering, Executive Director, Lutheran Metropolitan MinistryEmanuel Leaks, Director, Safe Harbor—Fathers & Families Together, Center for Families and ChildrenJanice Eaton, Executive Director, May Dugan Multi-Service CenterModeratorCynthia Glunt, Director, The Foundation Center-Cleveland2:00-4:00 P.M • Management via EntreprenuershipThe pressures on the nonprofit world can be daunting: increasing costs, decreasing resources, escalated needs forservices, expanding competition — just to name a few. Some nonprofit organizations are exploring entrepreneurialstrategies that help them to focus on their mission while, in some cases, developing related business ventures to supporttheir work. This session will address the question: How does a human service organization stay true to its mission anddevelop earned income?PresenterJerr Boschee, Consultant & Former President/CEO, The National Center for Social Entrepreuners, Eden Prarie, MNModeratorLelia Hall-Smith, FCP Trustee; Executive Director, Minority Organ Tissue Transplant Education Program (MOTTEP)Don’t get left out!Exhibit spaces in the ResourceMarketplace are limited.To receive Marketplace information, callMarketplace Manager Sheryl MacLean at(216) 781-2944, ext. 311.

10 • 58th Annual Human Services InstituteHow to Register/Receive TicketsReturn the completed REGISTRATION FORM (opposite page) by March 27, 2000. If you are registering for a group, copyand complete a separate form for each individual. Please do not enlarge or reduce the form. Faxed registrations will beaccepted through March 27; all faxed registrations will be billed. (Fax:216-781-2988) Phone and e-mail registrations willnot be accepted.Tickets will be mailed for registrations received by March 27. Tickets for registrations received after that date must be pickedup from the Institute Registration Desk at the Convention Center on April 6. Lost tickets may be replaced at that time. TheFederation will not distribute tickets at its office.CancellationThe cancellation deadline for refunds is March 27, 2000. No refunds will be provided after that date.PricesBEST DEAL is the FULL DAY: $60.00Includes keynote session, one morning session, lunch and program, one afternoon session.HALF-DAY OPTIONSMorning session, lunch and luncheon program: $40.00Afternoon session, lunch and luncheon program: $40.00SPECIAL RATESenior Rate (age 65 and older): $30.00 half-day; $45/full dayFull-time Student Rate: $30.00/half day; $45/full dayContinui ng EducationSOCIAL WORKERS AND COUNSELERSLicensed Social Workers (LSW) and Licensed Professional Counselors (LPC) may earn six (6) hours of Continuing EducationCredit by attending ALL of the following: the keynote address, one morning session, the luncheon program, and one afternoonsession. These credits are provided by the Federation for Community Planning, approved provider #RSX089305 and RCX129305 of the Ohio Counselor and Social Worker Board. Cost of credits is $10, payable at the conclusion of the Institute program(4:00 p.m.). Applicants must submit evaluation form, CEU request form, and full payment on the afternoon of April 6;forms will be distributed during the program. NOTE: Cost of CEUs is not included in the attendance price.CONTINUING LEGAL EDUCATIONContinuing Legal Credits have been requested from the Supreme Court of the State of Ohio. The Cuyahoga County BarAssociation is the CLE sponsor.Resource Marketplace ExhibitsThe Resource Marketplace is an opportunity to learn about 100 different nonprofit organizations serving Cuyahoga Countyresidents. There is no cost to browse the exhibit area, pick up literature, and talk with agency representatives. If your organizationswishes to purchase an exhibit space, call Sheryl MacLean at (216) 781-2944, ext. 311.National Association of Planning Councils (NAPC)The NAPC is a membership organization based in Dallas, Texas, which promotes quality community planning and links, andinforms and supports planning councils and related groups which are engaged in quality community planning at the locallevel. Members are administrators of citizen-led, community-based nonprofit planning agencies that provide leadership forhuman services and health planning and action in their local communities. The NAPC will hold its annual meeting in Clevelandin 2000, using the Federation’s Institute as a key portion of the program. For more information, contact NAPC; or call 214-342-2638.

T O O L S F O R 2 O O O • 11Tools for 2000 • Registration FormReturn to:Institute Registrar, Federation for Community Planning, 614 W. Superior Ave., Ste. 300, Cleveland, OH44113-1306. FAX: 216-781-2988Please print clearly or type all informationNameOrganizationAddressCity State ZipPhone NumberFax NumberSpecial NeedsSenior Seating (Lunch)Meatless Meal (Lunch)Wheelchair Access (Lunch)Sign Language InterpreterOther:E-mail AddressSelection of Sessions (choose one from each column):MorningAfternoon1. Welfare Reform 1. Welfare Reform2. Human Services & Schools 2. Human Services & Schools3. Public Health 3. Public Health4. Aging 4. Aging5. Regional Dynamics 5. Regional Dynamics6. Race Relations 6. Race Relations7. Communications 7. Communications8. Management 8. ManagementRegistration FeesFull Day: $60.00Morning, Lunch & Program: $40.00Afternoon, Lunch & Program: $40.00Full-time Student/Senior Rate:$30.00/half day$45.00/full dayPaymentEnclosed is my check.Please bill me at the address above.Please bill at the following address:Please charge my credit card: VISA MCCardholder (please print):Account number: Expiration Date:Authorized signature:INSTITUTE STAFF USE ONLY:Total Price Total Received Date ReceivedCheck # P.O. # Date Entered Table #

Federation for Community Planning LeadershipBoard of Trustees, 2000Officers: Linda A. Grandstaff, Chair • Stephen D. Williger, Vice Chair • Charles L. Maimbourg, TreasurerTrustees: Peter K. Anagnostos • Tim J. Callahan • Patricia K. Carey • Robert E. Dobrowsky • Ye-Fan Wang GlavinDavid S. Goodman • Timothy F. Hagan • Lelia V. Hall-Smith • Beth H. Hallisy • Ronald Hill • Joe Lopez • Ken ManheimThomas M. McDonald • Fred Middleton • Judith Peters • Larry D. Randall • Donna Kelly Rego • David A. RodgersWilliam C. Trier, Jr. • David W. WhiteheadPast Chairs, 1966-1999: William D. Ginn • Robert M. Ginn • A.A. Sommer, Jr. • Frederick M. Coleman*Thomas C. Westropp • Allen H. Ford • Homer D. Webb, Jr. • Richard E. Streeter • R. Bruce Campbell • Ann G. Ford*Seth C. Taft • James M. Friedman • Mark K. Hauserman • JoAnn Boscia White • Carolyn Weber Fleig* deceasedInstitute Advisory Committee, 2000Officers: David Goodman, Chair • William Trier, Jr., Vice ChairCommittee Members: Hugh Calkins • Polly Clemo • Elaine Galgany • Tim Gollier • Mareyjoyce Green • Barbara GreenbergJohn Hairston • Cecelia Huffman • Jean Hutzler • Ken Manheim • David Reines • Rev. Richard Sering • James Wingo614 W. Superior Ave., Ste. 300Cleveland OH 44113-1306216-781-2944John A. Begala, Executive DirectorRoslyn Bucy Miller, Institute ManagerNonprofit org.U.S. PostageP A I DCleveland, OHPermit no. 3099

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