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Smart Metering Implementation ProgrammeIn addition suppliers will have access to accurate data for billing and to improvetheir customer service. They will also be able to reduce costs, for example byreducing call centre traffic, removing the need for a site visit to read meters andthrough better management of debt. Energy networks will have better informationupon which to manage and plan current activities and the move towards smartgrids which support sustainable energy supply.The UK Government has carried out extensive analysis of the expected costs andbenefits from rolling out smart metering in Great Britain. Benefits to the energyindustry as well as to consumers have been identified and quantified. The impactassessments for the Programme expect a combined gross benefit across thedomestic and smaller non-domestic of over £18.6 billion, with combined gross costsof around £11.5 billion. This results in an expected net present value benefit ofaround £7.2 billion over the appraisal period of 2012 to 2030.5

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