Terms and Conditions for your British Gas System Improvement ...

Terms and Conditions for your British GasSystem Improvement Quotation and AgreementPlease read this document carefully as it will tell you everything you need to know about the terms on which wewill deal with each other when you have accepted our quotation to install or upgrade central heating in your home.1. This is your quotation and we undertake to carry outthe work specified for the amount quoted, subject tothe following terms and conditions. All prices includeV.A.T at the current rate.2. The quoted price is valid at the time of quotationand will expire if not accepted by you within 28 days.The quotation is subject to installation taking placewithin 90 days from the date on which the quotationis accepted.3. We have quoted the cost of upgrading your centralheating as set out on the quotation form. Once youhave accepted this quotation, we agree to carry outthe central heating upgrade on the terms set out inthis document. All materials and parts are guaranteedfor one year from the date of fitting. This does notaffect your statutory rights.4. There will be an additional charge for any variationsor additions to the work which you ask for or whichwe find to be necessary whilst we are doing the workand which could not have been identified when wegave you the original quotation. In such a case, wewill explain to you the reasons for the extra work andlet you know in advance what the extra cost will be.5. We will do all the work set out in the quotation at thequoted price during normal working hours which are8.00am to 6.00pm Monday to Friday. If you want usto work outside normal working hours it may benecessary for us to make an additional charge whichwe would agree with you in advance. We will needaccess to your home at all times whilst we are doingthe work.6. The time estimate provided for doing the work is ourbest estimate, and we will make every reasonableeffort to complete the work on time. However, wecannot be held responsible for delays due to weather,or any other circumstances beyond our control.In such situations, we will revise time estimateswith you.7. The quoted price does not include the cost ofremoving any dangerous waste material, such asasbestos, which could not have been reasonablyforeseen when we gave you the original quotationand which we become aware of only when doing thework. You may decide to call a specialist contractorto do this work for you. Alternatively, it may bepossible for us to do this work for you at an extra costwhich we will agree in advance. When you have hadany asbestos removed a clean air certificate mustbe provided before we will do any further work atyour property.8. If you are a tenant, you may need your landlord’spermission to carry out the work detailed in thequotation. In the absence of your advice to thecontrary, we will assume that you have made enquiryand obtained permission where required. We shallnot have any liability for unauthorised works and youindemnify us for any losses howsoever arising that weincur from your failure to obtain such permission.9. You will be responsible for ensuring that before westart the work, there is an adequate gas supply toyour property. If necessary, we can put you in touchwith your gas transporter, to arrange this.10. We may require you to take up all or some carpetsand floor coverings, including tongue and grooved,parquet hardwood, rubber or tiled floors, before westart the work, and we will give you as much notice aspossible if we need you to do so. You may decide tocall a specialist contractor to do this work for you.Alternatively, it may be possible for us to do this workfor you at a cost which we will agree in advance. It willbe your responsibility to replace the flooring whenthe work is completed.11. We will take reasonable care to carry out the workwithout causing unnecessary damage to yourproperty. While we will make good unnecessarydamage directly caused by our negligence, youaccept that the work (including removing ordismantling existing fixtures and fittings) may causedamage and certain areas may need redecorationfollowing completion of the installation. This is yourresponsibility and is not included in the price.12. Where we need to connect new equipment to yourexisting central heating system, we will not acceptliability for the cost of repairing or replacing parts ofyour existing system which subsequently developsfaults in that system unless we have been negligentin not realising that such damage may occur or theway we did the work caused the fault. Nor will weaccept liability where your central heating systemdoes not function properly because your watersupply becomes inadequate or the water pressure isvariable.13. We do not accept liability if we cannot fulfill our side ofthe contract for reasons which are beyond our control,such as fire, accidents, war, adverse weather conditions,industrial disputes, strikes and lock outs which we arenot directly involved in. We will only be liable for lossesthat are foreseeable.14. Materials used for the work are guaranteed for oneyear from the date of fitting them. Within this period, ifthe materials are defective then we will repair orreplace the defective materials free of charge. If ourwork is defective, then we will re-perform our work freeof charge. Our work is guaranteed for one year fromthe date that the work is completed. The guaranteeonly applies to the specific materials provided by usand repairs made by us and does not apply to anyfurther unrelated faults with the system or appliance.These guarantees do not affect your statutory rights inrelation to the quality and description of goods andservices. You can contact your local authority tradingstandards or Citizen’s Advice Bureau if you need moreinformation about your statutory rights.15. To carry out the work as quickly as possible, we mayneed to use sub-contractors. All sub-contractors areapproved by the company and are fully qualified andGas Safe registered (formerly CORGI registered). Allengineers carry identity cards.16. The deposit shown on your quotation must be paidwhen you place your order. You must pay the balanceof the quoted price when we have finished theinstallation unless you have signed a Credit Agreement.If your Credit Agreement is terminated for whateverreason, subject to the terms of the Consumer CreditAct 1974, the balance of the quoted price becomesimmediately payable and you agree that you will berequired to immediately pay the balance of the quotedprice instead of your financier.17. Notice of your Right to CancelYou can cancel this agreement up to 14 daysafter the day any goods are delivered, or if theagreement is for services only (for examplelabour only, and not parts), for 14 days afterthe day you accept the quotation. This is your“cooling off’’ period.You can ask us to start work before the cooling offperiod ends. If you do this and then cancel, we’llcharge you our reasonable costs for:• Any work already carried out, or• Any goods installed into your propertyWe can deduct our costs from any deposit you’vepaid or bill you for them. You won’t be able tocancel once work is fully completed or the goodshave been installed in your property. If you wish tocancel you can call us on 0800 294 9650 or emaillondonhu@britishgas.co.uk. This does not affectyour statutory rights.18. Third Party rights: nobody other than you will be ableto benefit from this agreement.19. These terms and conditions together with theinformation overleaf are intended by us to set out thewhole agreement between us and you, and shall beread as one document. If you have any queries, pleasecontact 0800 294 9650.Governing law and jurisdiction. The terms andconditions for all products and services are written inEnglish and all correspondence entered into shall be inEnglish. Your agreement is governed by the Laws ofEngland and Wales.20. Using personal information20.1 We or our agents may use information about you to:a identify you when you contact us so that we knowexactly who we are speaking to;b offer you accounts, services and products fromtime to time (we may do this using an automaticscoring system, which also uses information aboutyou from other agencies, including creditreference agencies);c help run, and contact you about improving theway we run, any accounts, services and productswe have provided before, provide now or mayprovide in the future (we may also contact you bye-mail or text message if you have given us thesecontact details);d create statistics, test computer systems, analysecustomer information and create marketingopportunities (including using information aboutwhat you buy from us and how you pay for it, forexample the amount of gas or electricity you useand any discounts we have offered you);e help to prevent and detect fraud or loss; andfcontact you in any way (including by post, e-mail,phone, text or multimedia messages or visitingyou) about products and services we and ourpartners offer.20.2 We may allow other people and organisations to useinformation we hold about you:a to provide services you have asked for;b as part of selling one or more of our businesses;c to help to prevent and detect debt, fraud, or loss(for example by giving this information to a creditreferenceagency). If you do not pay your debt, wemay transfer your debt to another organisationand give them details about you and that debt;d if we have been asked (for example by Ofgem or alawyer) to provide information for legal orregulatory purposes;

MI401 JUL14 29020435 ONLINEe as part of current or future legal action;fas part of government data-sharing initiatives; org if you hold an insurance policy with us, to passinformation to an insurer to manage your insurancepolicy (including underwriting and claims, to helpdevelop new services and to assess financial andinsurance risk).From time to time, these other people andorganisations may be outside the European EconomicArea (EEA) in countries that do not have the samestandards of protection for personal information asthe UK.20.3 We may also let companies in our group (includingBritish Gas, Scottish Gas and Dyno Group) use yourinformation to do any of the things mentioned inclauses 20.1 and 20.2.20.4 We may use your information to help train our staff.We may also monitor and record any communicationswe have with you (including phone conversations ande-mails) to make sure that we are providing a goodservice and to make sure we are meeting our legaland regulatory duties.20.5 We may pass your address, property and postcode,and details of your gas appliances, flue, hot-watercylinder, system controls and electrical installations(including details of any repairs or removals) toorganisations that supervise these activities includingCapita Gas Registration and Ancillary Services Limited(previously CORGI) and the ECA (ElectricalContractors Association). These organisations maypass this information to local authorities to meetbuilding regulations. They may also use thisinformation to contact you to inspect appliances orsystems, recall faulty products and carry out audits,and for health and safety purposes. Whereappropriate, we will give you or the property owner(or both) a certificate to show that your appliancesand so on meet building regulations.20.6 We will check your details with one or more creditreferenceand fraud-prevention agencies to help usmake decisions about your ability to make paymentsand the goods and services we can offer you. Below,we have given a brief guide to how we, the creditreferenceand fraud-prevention agencies will use yourinformation. If you would like more information aboutthis, you can find the full version at britishgas.co.ukOr, phone us on 0800 048 0202 and we will send youa leaflet.a We will search at credit-reference and fraudpreventionagencies for information about youand all the people you are applying with. If you areproviding information about other people on ajoint application, you must make sure they agreethat we can use their information to do this. If yougive us false or inaccurate information and fraud isidentified, we will pass your details to creditreferenceand fraud-prevention agencies. Lawenforcementagencies (such as the police and HMRevenue & Customs) may receive and use thisinformation.b We and other organisations may also access anduse information about you that credit-reference andfraud-prevention agencies give us to, for example:• check details on applications you make for creditand credit-related services;• check your identity;• prevent and detect fraud and money laundering;• manage credit and credit-related accountsor services;• recover debt;• check details on proposals and claims for alltypes of insurance; and• check details of employees and people applyingfor jobs with us.c When credit-reference agencies receive a searchfrom us, they will record this on your credit filewhether your application is successful or not.d We and other organisations may access and use,from other countries, information recorded byfraud-prevention agencies.e If you want to see what information creditreferenceand fraud-prevention agencies holdabout you, you can contact the following agenciescurrently working in the UK. The information theyhold may not be the same, so it is worth contactingthem all. They will charge you a small fee.CallCreditConsumer Services TeamPO Box 491LeedsLS3 1WZPhone: 0870 060 1414Website: www.callcredit.co.ukEquifax plcCredit File Advice CentrePO Box 1140BradfordBD1 5USPhone: 0870 010 0583Website: www.myequifax.co.ukExperianConsumer Help ServicePO Box 8000NottinghamNG80 7WFPhone: 0870 241 6212Website:www.experian.co.ukBritish Gas Services Limited is authorised and regulated by the FinancialConduct Authority for its insurance mediation activities. Registered inEngland No.3141243. Registered Office: Millstream, Maidenhead Road,Windsor, Berkshire SL4 5GD.britishgas.co.uk20.7 If you give us information on behalf of someone else,you confirm you have given them the information setout in this document, and that they have givenpermission for us to use their personal information inthe way we have described in clause 10. If you give ussensitive information about yourself or other people(such as health details or details of any criminalconvictions of members of your household), youagree (and confirm that the person the information isabout has agreed) that we can use this information inthe way set out in this document.All British Gas Engineers are employed to undertakeinstallation, servicing and repair work to ensure thesafe and efficient operation of central heating anddomestic appliances. They have a duty of care to givegood advice which could involve the recommendationto purchase additional products or services fromBritish Gas in the interest of safety, efficiency oreconomy. The engineers are paid an annual salarybut can also earn an extra payment linked tonumber of factors including additional products/services purchased by customers.